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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
TISL provides contact recording and performance optimisation solutions, which enable organisations to make sense of their contact centre information, delivering improved customer interaction, better staff retention and productivity and improved quality of service.Please Login
The article examines the unprecedented opportunity call centre supervisors and managers have to apply comprehensive and targeted monitoring strategies to improve agent performance with sophisticated, highly-flexible, standards-based event capture. January 15, 2003 10:25 AM