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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Touchpoint Associates, Inc. (TPA) works with organizations that want to increase productivity and profits by bringing out the best in their people. TPA assist companies in defining strategies and implementing solutions through new approaches to a wide array of customer experience issues, including transforming culture, managing employees, understanding and improving metrics, reducing costs and implementing new technology.
Bob discusses how today’s call centers are awash in automation and information. Every call generates statistics on everything from call length and customer satisfaction to whether staffing levels are appropriate for the number of customers reaching t... December 30, 2005 5:00 AM