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TouchPoint One - Company Profile   (About Company Profile Pages)

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Overview

TouchPoint One is a provider of performance optimization solutions for contact centers. The Company’s Acuity product is a full-featured employee engagement and performance management platform that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the compelling benefits of gamification, balanced scorecards, employee dashboards, and advanced performance management through innovative design and complete, functional alignment with business processes and strategies.

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Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Touchpoint One has one of the most innovative contact center performance management and employee eng...
March 13, 2017 2:46 PM
Unique product, a critical call center technology these days, missing in most call centers. Deserves...
August 23, 2016 6:05 PM
TouchPoint One is a passionate solutions vendor committed to contact center employee happiness, fulf...
August 23, 2016 5:09 PM
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Company News

Software release provides enhanced workflow, gamification, and agent coaching capabilities and integration with leading meeting solutions vendors
November 20, 2020 12:42 PM
 625 
A-GAME Flex Enables Contact Center Supervisors to Design and Deploy Behavior and KPI-based Gamification Initiatives in Minutes
July 31, 2020 4:24 PM
 311 
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Articles

The WFH paradigm has amplified the pre-existing challenges faced by supervisors in a traditional office setting to nurture, develop, and motivate employees. To address these challenges and win in the WFH age, make the following three initiatives a pr...
April 20, 2020 5:00 AM
 1504 
Survey research offers critical insights to executives responsible for contact center performance amidst tight labor market and unprecedented technological shifts

November 29, 2019 5:00 AM
 1217 

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