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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Ultimus is a provider of business process management and workflow automation. A profitable, global software company; Ultimus enables enterprises worldwide to increase their profits and improve customer service by modeling, automating, managing and optimizing every business process. Ultimus has business operations and sales offices throughout North America, Europe, Asia, and South America, the Middle East and maintains a network of more than 85 partners in 60 countries.Please Login
CRM is very useful and can have a major impact on bettering the business, when used properly. It is not meant to solve process problems, rather CRM is meant to better the customer service experience. September 30, 2005 5:00 AM