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Upstream Works - Company Profile   (About Company Profile Pages)

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Overview

Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.
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Mimo Pepe Upstream Works
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Industry Champion Comments

Continually improving the Agents experience which improves the customers experience. They consisten...
June 15, 2017 8:44 PM
our company uses the Upstream product for our phone systems and we love it. Thank you for such a gr...
June 15, 2017 4:36 PM
UpstreamWorks is a great company to work with. Their team makes it very easy to design, plan, and i...
June 15, 2017 4:32 PM
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Company News

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced its integration partnership with Aceyus. Together, the companies will enrich customer experience management with actionable data that powers informed decision...
September 18, 2019 6:43 PM
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Upstream Works Software Ltd., a provider of Omnichannel Contact Centre solutions, announced its partnership with Selligent to enable and deliver enterprise-wide customer care engagement solutions.
September 17, 2019 6:43 PM
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Articles

Managing your customer’s interactions is a new approach to CRM that must have the same strategy and alignment across the business. This article discusses this new approach in more detail.
October 19, 2011 5:00 AM
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According to Rob McDougall, President of Upstream Works, improving FCR performance can boost agent morale and has a positive impact on the entire organization.


July 31, 2007 5:00 AM
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Latest Tweets

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We are excited to announce our new partnership with @Italtel ! Together, we are offering flexible customer experience solutions that will empower contact centers to provide the best CX and improve business outcomes. Learn more: https://bit.ly/2Mg0TmR #CX #ContactCenters

May 27, 2020 2:38 PM
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The whole world has been impacted by COVID-19 and businesses, leaders, families, and individuals are having to adapt accordingly. Here are 5 observations that our partner @localmeasure discusses as COVID-19 creates a new normal: https://bit.ly/2ZuWFj4 #COVID19 #newnormal

May 22, 2020 7:19 PM
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As we continue to social distance and get used to a new normal, it’s more important than ever for contact centers to focus on their overall #strategy . These 5 factors for success can help to facilitate great customer care in even the most chaotic of times: https://bit.ly/2LrQfcc

May 13, 2020 7:34 PM
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The COVID-19 pandemic has changed how we provide quality customer experience. According to @Forbes , #CX during this time is about providing empathy and engagement by taking proactive steps to address customer needs and understand their shifting mindset: https://bit.ly/2WcJ1Pv

May 6, 2020 9:14 PM
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As contact centers go remote, it’s important to empower agents with the right tools to deliver consistent CX. Our enhanced desktop will help your WFH workforce manage interactions across all channels to provide quality service: https://bit.ly/2SjdxEV

April 29, 2020 5:54 PM
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