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Upstream Works - Company Profile   (About Company Profile Pages)

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Overview

Upstream Works provides Omnichannel Contact Center software. We are passionate about creating solutions that help organizations exceed their customer experience goals. . We bring the omnichannel customer journey together across all applications and platforms with a single, integrated agent desktop with management simplicity. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey.

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Company Members

Manuella Upstream Works
Saad Khan Upstream Works
Sabrina Baksh Upstream Works Software Ltd.
Kevin Pickard Upstream Works Software Ltd.

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Upstream Works

Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Continually improving the Agents experience which improves the customers experience. They consisten...
June 15, 2017 8:44 PM
our company uses the Upstream product for our phone systems and we love it. Thank you for such a gr...
June 15, 2017 4:36 PM
UpstreamWorks is a great company to work with. Their team makes it very easy to design, plan, and i...
June 15, 2017 4:32 PM
Upstream has been a great company to work with. They listen to our needs and are very responsive to...
June 15, 2017 4:10 PM
Upstream Works is an awesome company. The software is easy to use and the people are knowledgeable ...
June 14, 2017 5:42 AM
Support Upstream Works Software Ltd.
June 13, 2017 6:51 PM
We have one of the best single agent desktops on the market for omnichannel management, and business...
June 13, 2017 5:45 PM
Very good company that doing great job!!!
June 13, 2017 2:56 PM
Upstream Works are both a great company to work for and a great company regards the solutions they p...
June 13, 2017 2:24 PM
UWF is an innovative solution enabling customer experience and agent ease of use. The interaction hi...
June 13, 2017 2:16 PM
The most elegant Single Agent Desktop that improves the agent and customer experience,
June 13, 2017 2:02 PM
I have been involved in successfully selling UWF to couple of customers. Their USP (in my mind ) is ...
May 11, 2017 8:22 PM
Upstream Works is a great company with a very valuable product that drives business efficiency in th...
May 10, 2017 3:19 PM
Outstanding partner programs, broad integration experience, consistent application enhancements and ...
March 8, 2017 10:56 PM
Upstream Works is an excellent partner to eLoyalty. They provide sales support, engineering support...
February 15, 2017 7:53 PM
Keen business understanding in working with clients to create the best possible integration. Excell...
February 15, 2017 7:31 AM
We are always striving to provide our customers with the best possible service. When we partnered wi...
February 13, 2017 5:16 PM
Brilliant single agent desktop connecting all channels providing an enhanced customer experience
February 13, 2017 11:51 AM
Upstream provides the most comprehensive, low cost omni-channel solution in the Finesse agent deskto...
February 8, 2017 4:42 PM
Great software that meets the needs of our customers. Wonderful account team!
February 4, 2017 12:07 AM
This is a great company with great people. I have spoken with with all levels in this organization ...
February 3, 2017 10:39 PM
Driving the Contact Center to simplify, but keep the customer in mind first.
February 3, 2017 5:13 PM
I've worked with Upstream Works as a company and found them to be a company of high integrity and va...
February 3, 2017 4:58 PM
I have sold many contact center solutions over my 30 years in the industry and this solution has has...
February 3, 2017 3:47 PM
I have been working with media routing in contact centers for over a decade and I really love the di...
February 3, 2017 3:44 PM
The feedback I get from our resellers and clients is that we do a great job in moving the whole Omni...
February 3, 2017 2:59 PM
Using innovative technology to create call center software
February 3, 2017 2:50 PM
They have awesome software that delivers on the true Omnichannel experience.
February 3, 2017 2:27 PM
Great product
February 3, 2017 2:22 PM
The simplicity and elegance of Upstream Works' agent desktop enables contact centers to deliver pers...
February 3, 2017 2:57 AM
We have seen how our solution set is easily adopted by agents and supervisors, provides greater insi...
February 1, 2017 7:57 PM
Impressed with the software
February 1, 2017 4:25 PM
Voting for my company
October 19, 2016 8:13 PM
Excellent company, products and services
September 15, 2016 9:52 PM
UW has been a key value partner for growing our Contact Center practice and have enabled us to provi...
September 13, 2016 2:42 PM
I wanted to support a very good partner company
August 31, 2016 6:38 PM
After having hands one exposure to the product and compared it with others. It is safe to say the pr...
August 30, 2016 11:24 AM
We sell more than one omnichannel solution, and have found Upstream Works to be superior to offering...
August 29, 2016 10:07 PM
Working with Upstream has proven valuable to our company and clients. Upstream's products are well ...
August 29, 2016 8:00 PM
Upstream is one of our premier partners and one of the most preferred solutions we see our contact c...
August 29, 2016 7:08 PM
My customers have had tremendous success with the product; I wish to reward this partner for their e...
August 29, 2016 7:07 PM
I believe strongly in the product based on proven results.
August 29, 2016 6:35 PM
Best looking Finesse desktop package available
August 29, 2016 6:21 PM
UpStreamWorks has been instrumental in developing and deepening our customer relationships by attend...
August 29, 2016 5:52 PM
voting for great technology
August 29, 2016 5:33 PM
Best-in-class all-in-one two way window to the customer.
August 29, 2016 5:24 PM
USW is a valued partner for us and for our clients
August 29, 2016 5:22 PM
slick product & great support from the team.. that helped in winning in couple of deals
August 29, 2016 5:22 PM
They do great work with an emphasis on their customer's needs and wants. As well as, treating their ...
August 26, 2016 4:36 PM
Amazing product , great customer service and all in one solution
August 25, 2016 5:34 PM
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Company News

Experienced Executive Jeff Palmer Will Drive the Next Stage of Sales Growth
March 17, 2021 7:39 PM
 92 
New Software Transforms Contact Center and Back Office Operations
December 9, 2020 3:38 PM
 183 
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Articles

75% of Telcos Increase Digital Transformation Investments in 2021 but 3 out of 4 still Rely on Stores and Call Centers for Revenues
February 3, 2021 5:00 AM
 761 
Managing your customer’s interactions is a new approach to CRM that must have the same strategy and alignment across the business. This article discusses this new approach in more detail.
October 19, 2011 5:00 AM
 10166 

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