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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Vacation Resorts International is one of the USA's independent timeshare resort management firms. For more than two decades, VRI has provided professional management and marketing services to resorts, condominiums and timeshares throughout North America.Please Login
We asked training professionals from around the world to tell us the methods they use to train new recruits and turn them into successful agents. Here are the different techniques used to create better representatives. January 21, 2010 5:00 AM
Over the years, companies have devised ways to measure just about everything that goes on in Contact Centers. But how do World-Class companies measure their levels of service? Find out what industry professionals have to say! April 30, 2009 5:00 AM