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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Vanguard Communications is an independent consulting firm, which concentrates on helping clients meet their customer contact objectives. We specialize in the design, development, and implementation of effective business solutions for customer contact and convergence technologies and their application to contact centers.Please Login
Speech recognition can provide a host of benefits – an improved and streamlined user interface, enhanced usability, higher IVR containment rates – but only if you carefully plan the migration from existing touch tone applications to speech. February 3, 2005 5:00 AM