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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Vanguard Scotland are management consultants who specialise in service organisations. Using Systems Thinking management methods they have been the secret weapon behind the successful transformation of service delivery and cost reduction in government bodies and international corporations for over a decade.Please Login
Tales of call centres taking on staff to deal with ‘increased demand’ seem to have been sprouting up everywhere lately but is this really the good news we think it is, or does mean your call centre is actually in big trouble? August 4, 2011 5:00 AM