VANIR CONSULTING was founded in 2002 by Rick Boykin, Principal. VANIR CONSULTING'S vision is to provide contact center expertise to assist your company in delivering the most cost efficient and effective contact center. Whether you are a Fortune 500 company or a startup looking for assistance, VANIR CONSULTING has the expertise to get you there.
That expertise starts with Rick Boykin, who has extensive experience in the contact center industry. He has spent over 22 years in various management and executive positions with companies like, MCI Telecommunications, IBM Corporation and United Health Care. Mr. Boykin's contact center experience is well balanced with over 6 years in the management consulting business.Please Login (add)
Over the years, companies have devised ways to measure just about everything that goes on in Contact Centers. But how do World-Class companies measure their levels of service? Find out what industry professionals have to say! April 30, 2009 5:00 AM
We always hear stories of bad service from customers, but what happens when contact center professionals experience similarly poor service? Hear some interesting stories from industry professionals! (To share and hear more experiences, consider att... April 23, 2009 5:00 AM