VASoft is a specialist telephony development company. In other words, we develop unique, one of a kind Customer Care solutions, based specifically on your custom requirements. We don't believe that Customer service comes out of a "one size fits all" box.
You are unique and so should your service be!
If your anything like us, then possibly you could be feeling, a little flustered, over whelmed, insecure and intimidated. It's ok, your not alone.
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The 5 Deadly Sins of IVR should be used as a "Best practise" guideline. It will help to steer you in the right direction when implementing and planning your Integrated Voice Response. January 4, 2016 5:00 AM
Improving customer service is something every company strives to achieve. Often it comes at conciderable cost, however it does not have to be the case! With just a little involvment and review, large service gains can be made for no cost.This article... March 6, 2014 5:00 AM