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Ventana Research - Company Profile   (About Company Profile Pages)

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Overview

Ventana Research is a benchmark research and advisory services firm. They provide guidance to help organizations manage and optimize performance. Ventana Research focuses on business and technology trends and best practices that maximize organizations’ potential to perform while reducing the time, cost and risk and still achieve optimal outcomes.


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Recognized as Best and Most Innovative Solution for Customer Engagement Excellence in Ventana Research’s 12th Annual Awards for Technology Pioneers

December 20, 2019 7:29 PM
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Conversation Analyzer identified as most innovative technology in customer excellence category.
November 16, 2018 9:59 PM
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My research shows spreadsheets are the main tool organizations use to manage contact center agent workloads.
September 7, 2016 5:00 AM
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Competition for customers is more intense today than ever before, and companies struggle to differentiate themselves from the competition. Our research repeatedly finds that customer experience is a key differentiator. Our research into next-generati...
November 20, 2015 5:00 AM
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