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VereQuest Inc. - Company Profile   (About Company Profile Pages)

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Overview

VereQuest is best known for our independent, third party quality monitoring for contact centers that delivers short-/long-term results. Our proprietary approach to evaluating your customer’s experience helps your internal teams focus on what matters most to customers. Our high quality coaching support coupled with online training sustains performance. Cross-channel monitoring – Calls, Emails, Web Chat – makes it possible to focus on key areas of opportunity. Highly recommended by several long-term, clients, each global brands. An essential tool for any company who outsources their contact center. An important resource to ensure your internal QM is aligned with your customers' perception of service.

https://www.verequest.com
 
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Company News

VereQuest is excited to announce the release of Contact Center Check-Up™ – a series of e-learning modules designed specifically for the challenging contact center environment and the people who work there.
August 7, 2020 4:17 PM
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Articles

There are a number of different organizations that offer outsourced quality monitoring, from large companies in North America to offshore solutions and independent consultants. Choosing the right partner is key to seamlessly transitioning to an outso...
January 2, 2017 5:00 AM
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Too often, in-house quality monitoring falls short in delivering added-value benefit to the organization, and is destined to land in the ‘cost’ column.
December 30, 2016 5:00 AM
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