Our next event - seats still available! Book today!
Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
VeriSIM is a UK based provider of applications and tools, which create fully functional replicas of real software systems for use in user training, customer marketing and system prototyping. VeriSIM's applications are utilised in a wide number of industry sectors, such as financial services, utilities, government and telecommunications, by creating a user experience without the inherent costs, risks and limitations in providing access to the live system or parallel environment.Please Login (add)
This article discussess how contact centre managers can ensure that the introduction of new contact centre systems and day-to-day system upgrades is beneficial to employees, customers and business profitability. March 3, 2004 5:00 AM