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VHT - Company Profile   (About Company Profile Pages)

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Overview

Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.

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Company Members

Kathryn Hammond Virtual Hold Technology
Phil VHT
Tom Jannsen TEN DIGIT Communications LLC
Gary Brandt TEN DIGIT Communications LLC
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Company News

VHT will Integrate and Offer Amazon Connect with its Mindful Platform to Enhance the Contact Center Customer Experience
February 18, 2021 6:21 PM
 162 
Mindful by VHT Enables Brands To Seamlessly Transition Customer Conversations Between Voice and Text to Lower Costs and Increase Loyalty
February 28, 2020 10:23 PM
 405 
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Articles

Contact Center Hold Time is Key Area
August 15, 2011 5:00 AM
 8783 
This article proposes a solution to a common contact center problem: trying to manage queues to maintain performance metrics and achieve customer loyalty initiatives, while at the same time trying to control the costs of hiring and training specialis...
December 13, 2007 5:00 AM
 16356 

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