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Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.Please Login
This article proposes a solution to a common contact center problem: trying to manage queues to maintain performance metrics and achieve customer loyalty initiatives, while at the same time trying to control the costs of hiring and training specialis... December 13, 2007 5:00 AM
Customers and businesses both like solving problems through self-service. If it fails, they still need an agent. Mindful lets businesses embed callback scheduling right into self-service pages. Check out this use case to see how. https://bit.ly/3cukUl6 #staymindful#selfservice