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VHT - Company Profile   (About Company Profile Pages)

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Overview

Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.

https://vhtcx.com
 
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Company Members

Kathryn Hammond Virtual Hold Technology
Phil VHT
Tom Jannsen TEN DIGIT Communications LLC
Gary Brandt TEN DIGIT Communications LLC
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Company News

Mindful by VHT Enables Brands To Seamlessly Transition Customer Conversations Between Voice and Text to Lower Costs and Increase Loyalty
February 28, 2020 10:23 PM
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VHT’s long-standing partnership with Videlica now includes VHT Callback cloud, designed for all markets
December 8, 2017 1:31 PM
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Articles

Contact Center Hold Time is Key Area
August 15, 2011 5:00 AM
 8689 
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This article proposes a solution to a common contact center problem: trying to manage queues to maintain performance metrics and achieve customer loyalty initiatives, while at the same time trying to control the costs of hiring and training specialis...
December 13, 2007 5:00 AM
 16162 
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by Jaime Bailey
Putting the customer first is nothing new, but service excellence is becoming more ...

September 20, 2016 5:00 AM

Latest Tweets

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Make callback a foundation of your customer experience strategy, not just a feature to check off. https://bit.ly/36NMXK8 #staymindful #wegotyourback #customerexperience

June 1, 2020 6:21 PM
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Customers and businesses both like solving problems through self-service. If it fails, they still need an agent. Mindful lets businesses embed callback scheduling right into self-service pages. Check out this use case to see how. https://bit.ly/3cukUl6 #staymindful #selfservice

May 11, 2020 8:32 PM
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Call volume critical? End long hold times. 24 hour setup. @vhtcx can help. Learn more: https://bit.ly/2VE5Ta6 #staymindful #wegotyourback #peaceofmind

April 27, 2020 3:40 PM
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Check out our latest blog to learn why businesses must start communicating like customers: https://bit.ly/2RkIZC3 #staymindful #voicetotext #eraofthesmartphone

April 7, 2020 6:43 PM
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If you missed yesterday's webinar on Best Practices for using VHT in a Crisis, not to worry, we recorded it. You won't want to miss what our experts had to say! Watch it here: https://bit.ly/2UA9Z2L #staymindful #wegotyourback #wereallinthistogether

April 1, 2020 5:41 PM
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