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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Vicorp helps organisations to cost-effectively deliver superior self-service experiences over the phone. Our team of professionals and our smart technology can add value to all organisations looking to improve customer interactions and gain competitive advantage. Vicorp's customers benefit from our open standards approach, as they are offered real control over how they design, build and run their services. Our flexibility enables customers to choose from a range of services from basic advice and use of, xMP, our service creation and execution environment, right through to the voice solution.Please Login (add)
A recent major study carried out by ContactBabel, has found that although the number of inbound calls that are dealt with entirely though self service is low, the savings have still been astronomical. December 22, 2008 5:00 AM
Vicorp introduces its new speech self-service solution portfolio which specifically tackles hot issues faced by card issuers and more generally expands to benefit finance departments. Two key areas of focus for the portfolio are fraud prevention and... December 2, 2008 5:00 AM