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Virgin Mobile - Company Profile   (About Company Profile Pages)

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Overview

Virgin Mobile launched its operations as a mobile virtual network operator (MVNO) in November 1999. Virgin Mobile offers a broad range of mobile communications products and services, including mobile voice and non-voice services, including SMS, MMS and 3G, and entertainment services over the Virgin Mobile Bites portal including games, information and music services, and international roaming.
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Scott Leivesley Optus
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Jay Boudou Virgin Pulse
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Barbara Campbell Optus
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Graham Brill Optus
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Sam Zuccarello SingTel Optus
Steve Batten SingTel Optus PTY Ltd
Anil Lad Alphawest
Dorena Christodoulou Virgin Mobile South Africa
Gerardo Escobar Virgin Mobile México
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Industry Awards We Won!

ContactCenterWorld - Top Ranking Performers Awards World Finals 2010: Ranked #3 for Best Contact Center Trainer
November 6, 2010

ContactCenterWorld - Top Ranking Performers Awards Americas 2010: Ranked #1 for Best Contact Center Trainer
June 13, 2010

ContactCenterWorld - Top Ranking Performers Awards Americas 2010: Ranked #2 for Best Customer Service Agent
June 13, 2010

ContactCenterWorld - Top Ranking Performers Awards World Finals 2009: Ranked #3 for Best Customer Service Agent
November 7, 2009
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Articles

eGain Knowledge reduces unnecessary handset exchanges and saves millions of pounds by turning to Virgin Mobile. They challenged themselves to offer a unique experience and a differentiated service, but do so at a very economic level.
April 12, 2007
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This case study identifies how Virgin Mobile is using Witness Systems workforce optimisation solutions to improve CSA performance and increase customer and employee satisfaction. Based on customer feedback, Witness Systems workforce management softw...
December 1, 2006
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