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Virtual Hold Technology - Company Profile   (About Company Profile Pages)

Overview

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Virtual Hold Technology
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
         
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Company Members

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Sonnya Cribbs Virtual Hold Technology
Chip Fichtner virtual hold
Ted Bray Virtual Hold Technology
Adrienna Frazer Virtual Hold Technology

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Contact Center News

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Virtual Hold Technology and Voxai Partner
VHT and Voxai help optimize customer journey across omnichannel environments

March 10, 2017 1:52 PM
 Views: 236 
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Virtual Hold Technology and Voxai Partner
Virtual Hold Technology (VHT) has partnered with Voxai Solutions.
March 8, 2017 2:31 PM
 Views: 230 
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Articles

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Could Cyber Monday Have Been Better?
Yes, Shows VHT Online Shopping Study
December 3, 2012 5:00 AM
 Views: 5781 
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Are Retailers Ready for CyberMonday?
Virtual Hold Technology Publishes Online Shopping Study
October 29, 2012 5:00 AM
 Views: 5896 
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Blogs

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Virtual Hold Technology - Three Steps for Customer Service Excellence
by Jaime Bailey
Putting the customer first is nothing new, but service excellence is becoming more ...
September 20, 2016 5:00 AM

Latest Tweets

Revenue Weighted NPS: Not all customers are equal (but some are) http://hubs.ly/H07TBj00 by @vivek_qpro
June 29, 2017 8:59 AM
Cybersecurity Vulnerability Is at an all-Time High http://hubs.ly/H07TCWP0 by @callcentrehelp
June 29, 2017 3:44 AM
What Does Employee Engagement Have to Do With Marketing? http://hubs.ly/H07TBhm0 by @distribion
June 29, 2017 12:59 AM
Five Memorable Moments that Define Your #Insurance Brand http://hubs.ly/H07THDG0 by @VirtualHold
June 28, 2017 9:47 PM
45% Of Retailers Plan To Add AI To Enhance Customer Service http://hubs.ly/H07TCfP0 by @mediapost
June 28, 2017 8:29 PM

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