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Virtual Hold Technology
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
         
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Sonnya Cribbs Virtual Hold Technology
Chip Fichtner virtual hold
Ted Bray Virtual Hold Technology
Adrienna Frazer Virtual Hold Technology

Company News

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VHT Wins Top Honors from Frost & Sullivan
Based on its recent analysis of the contact center software market, Frost & Sullivan recognizes Virt...
August 14, 2017 5:00 AM
 Views: 71 
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Virtual Hold Technology and Voxai Partner
VHT and Voxai help optimize customer journey across omnichannel environments

March 10, 2017 1:52 PM
 Views: 263 
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Articles

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Could Cyber Monday Have Been Better?
Yes, Shows VHT Online Shopping Study
December 3, 2012 5:00 AM
 Views: 5811 
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Are Retailers Ready for CyberMonday?
Virtual Hold Technology Publishes Online Shopping Study
October 29, 2012 5:00 AM
 Views: 5916 
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Blogs

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Virtual Hold Technology - Three Steps for Customer Service Excellence
by Jaime Bailey
Putting the customer first is nothing new, but service excellence is becoming more ...
September 20, 2016 5:00 AM

Latest Tweets

How to Save the Day and Convince Your Executives to Adopt Customer Success http://hubs.ly/H08k7pw0 by @accessloyalty
22 Minutes Ago
Customer education is your onboarding scale engine http://hubs.ly/H08k7q60
August 17, 2017 12:29 AM
Don’t Wait! Transform Customers into Brand Promoters Now http://hubs.ly/H08k6Vk0 by @VirtualHold

August 16, 2017 9:55 PM
Discover the Benefits of Having Callback Services on Your Website and Mobile App http://hubs.ly/H08k6V30 by @VirtualHold
August 16, 2017 7:10 PM
Don’t Believe Everything Your CSAT Scores Tell You http://hubs.ly/H08k77N0 by @tarawildt

August 16, 2017 5:59 PM

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