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Virtual Hold Technology - Company Profile   (About Company Profile Pages)

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Virtual Hold Technology
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.Please Login
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Sonnya Cribbs Virtual Hold Technology
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Company News

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Virtual Hold Technology’s Partnership With Videlica Helps Businesses Eliminate Hold Time
VHT’s long-standing partnership with Videlica now includes VHT Callback cloud, designed for all markets
December 8, 2017 1:31 PM
 502 
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VHT Wins Top Honors from Frost & Sullivan
Based on its recent analysis of the contact center software market, Frost & Sullivan recognizes Virtual Hold Technology (VHT) with the 2017 North America Frost & Sullivan Award for New Product Innovation.
August 14, 2017 5:00 AM
 683 
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Articles

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Federal Agencies Directed to Improve Customer Service
Contact Center Hold Time is Key Area
August 15, 2011 5:00 AM
 8496 
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Skills-Based Routing and Virtual Queuing
This article proposes a solution to a common contact center problem: trying to manage queues to maintain performance metrics and achieve customer loyalty initiatives, while at the same time trying to control the costs of hiring and training specialis...
December 13, 2007 5:00 AM
 15618 
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General Videos

May 18, 2018 5:00 AM
VHT Callback Cloud Solution
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Blogs

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Virtual Hold Technology - Three Steps for Customer Service Excellence
by Jaime Bailey
Putting the customer first is nothing new, but service excellence is becoming more ...

September 20, 2016 5:00 AM
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Why #Customer Relations Are Vital to Your Business http://bit.ly/2tAPzYR by @wellington_liz #cx #custserv
February 23, 2019 1:59 AM
How To Build A Modern #CustomerService Agent Workspace http://bit.ly/2IrpMMX by @kateleggett
February 22, 2019 1:59 PM
How to Deal With Difficult Customers http://bit.ly/2BMTRB7 by @callcentrehelp #cx
February 22, 2019 1:29 AM
See how #digital and voice #callback solutions helped improve #cx for over 300 of the world's top brands http://bit.ly/2SykofZ

February 21, 2019 7:07 PM
Our #digitalstrategy #webinar has begun! Join in and learn about how you can build a successful digital strategy at your business: http://bit.ly/2GrJ2IE #webinar #cxwebinar #cx #digitaltransformation

February 21, 2019 5:59 PM

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