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Virtual Hold Technology
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
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Sonnya Cribbs Virtual Hold Technology
Chip Fichtner virtual hold
Ted Bray Virtual Hold Technology
Adrienna Frazer Virtual Hold Technology

Company News

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Virtual Hold Technology’s Partnership With Videlica Helps Businesses Eliminate Hold Time
VHT’s long-standing partnership with Videlica now includes VHT Callback cloud, designed for all markets
December 8, 2017 1:31 PM
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VHT Wins Top Honors from Frost & Sullivan
Based on its recent analysis of the contact center software market, Frost & Sullivan recognizes Virtual Hold Technology (VHT) with the 2017 North America Frost & Sullivan Award for New Product Innovation.
August 14, 2017 5:00 AM
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Articles

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Federal Agencies Directed to Improve Customer Service
Contact Center Hold Time is Key Area
August 15, 2011 5:00 AM
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Skills-Based Routing and Virtual Queuing
This article proposes a solution to a common contact center problem: trying to manage queues to maintain performance metrics and achieve customer loyalty initiatives, while at the same time trying to control the costs of hiring and training specialis...
December 13, 2007 5:00 AM
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Blogs

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Virtual Hold Technology - Three Steps for Customer Service Excellence
by Jaime Bailey
Putting the customer first is nothing new, but service excellence is becoming more ...
September 20, 2016 5:00 AM

Latest Tweets

Looking for @virtualhold ? We’ve changed names. Follow us now @vhtcx
March 23, 2018 8:26 PM
VHT | Insurance Contact Centers: The Ultimate Checklist to Improve Customer Experience http://bit.ly/2ICc9Xu #contactcenter #insurance #checklist #improve #CX
March 23, 2018 4:09 PM
Welcome to a new era of VHT. New name, same great products. Learn more: http://bit.ly/2G4Pr8I #vhtcx #vht #virtualhold #cx
March 23, 2018 3:29 PM
Plan Now for the Contact Center Agent of the Future http://bit.ly/2pkSClw #contactcenter #callcenter #future #employee #agent
March 23, 2018 9:59 AM
How to prevent customer experience efforts from failing http://bit.ly/2u01WRd #customerexperience #customerservice #efforts #contactcenter
March 23, 2018 3:59 AM

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