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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Vivaz is a Call and Contact Centre consultancy. Our belief is that people and the way they work determine the success of a contact centre, rather than the technical solutions deployed. Technology should support the agents in the delivery of service and should facilitate the processes they follow. By developing and optimising the people and the processes they follow, we believe contact centres can become business units which add value and deliver clear bottom line benefits to an organisation. Please Login
What Do Centres Do? How Do They Do It? How Are They Perceived? - The ACCS Annual Report 2004 analyses the latest trends in staffing, remuneration, KPI's, training, service levels, productivity, call management and more June 14, 2004 5:00 AM