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Vocalcom - Company Profile   (About Company Profile Pages)

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Overview

Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 1,400 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.

https://www.vocalcom.com
 
             
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Company News

Available in the Cloud or on-premise, the solution offers an interface, unified 360° management across all channels, and integration with artificial intelligence technologies for an optimal customer relationship.
April 30, 2020 1:07 AM
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The group expands its management team and pursues its innovation investments in order to reinforce its position as a vital player in the customer relationship market and to strengthen its global presence
April 24, 2020 3:02 AM
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Articles

Here are the first five of the top ten trends for customer engagement to look out for in 2016.
December 18, 2015 5:00 AM
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GetApp, a Gartner company that specializes in matching organizations with the right business applications, released their quarterly ranking of the top 25 Call Center Software cloud-based apps, GetRank. Vocalcom took 1st place in GetRank for the third...
October 19, 2015 5:00 AM
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Latest Tweets

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For #retailers , #omnichannel strategies have demonstrated their relevance during the health #crisis . A #transformation to be accelerated for a rapid and lasting rebound. https://www.retailgazette.co.uk/blog/2020/05/retailers-innovate-omnichannel-succeed-covid-kirsten-cowan-comment-opinion/
June 1, 2020 9:46 AM
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The #COVID crisis has accelerated the customer journey's #digitalization : now more than ever, the customer relationship is #omnichannel Vocalcom's analysis on the 360-degree client relationship's situation in this interview with @ygourven On @vismktg https://bit.ly/2X7vN74
May 29, 2020 10:00 AM
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According to a #SuperOffice report, 86% of #Consumers are willing to pay more for a great #CX . Learn how to provide a ‘frictionless’ experience across each touchpoint. https://internetretailing.net/views/guest-comment-how-retailers-can-create-a-frictionless-customer-experience--
May 28, 2020 9:49 AM
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What should the #contactcenter look like in a post-Covid era? As #Customer #satisfaction is at the heart of the economic recovery, you have to strengthen the #teamspirit despite working at a home and encourage the adoption of new uses. https://customerthink.com/the-opinion-of-6-experts-on-the-future-of-contact-centers-in-a-post-corona-world/
May 26, 2020 9:50 AM

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La Tunisie ne s’arrête jamais !
September 7, 2018 6:27 PM
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Brazil. O evento foi um sucesso!
Fica nosso agradecimento para os clientes, futuros clientes e amigos que estiveram conosco em mais um #Conarec Mauricio Neworal Valéria Vaders Tatiane Lucas Eduardo Baptista de Almeida Suzana de Carvalho Perez Ricardo Morais Irineu Soares Gustavo Henrik J. Barbieri Ricardo Alexandrino Robson A. Sobral Tiago Cambón Paes e toda a equipe da Vocalcom Brasil

September 7, 2018 11:36 AM
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