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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Warid Telecom International is an Abu Dhabi based mobile telecommunication firm providing telephony services in Bangladesh, Congo, Pakistan and Uganda. Warid is expected to launch in the Ivory Coast and Georgia soon.Please Login
We asked training professionals from around the world to tell us the methods they use to train new recruits and turn them into successful agents. Here are the different techniques used to create better representatives. January 21, 2010 5:00 AM
There are some contact center managers out there who find it hard to measure the effectiveness of training programs, and the overall effectiveness of the trainers themselves. Since trainers know their methods and practices best, we asked them how th... December 28, 2009 5:00 AM