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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Brian Croft discusses how in today's increasingly high-tech world, where many fear their jobs will be replaced by automation, others are finding technology may be giving them a new chance. August 19, 2003 5:00 AM