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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
We focus on five areas: 1. Offer NBI Job, Skill and Adult Brain Profiles to ensure that companies make the right hiring decisions, retain high performers and accurately identify skills gaps 2. Sales, Leadership, Supervisory and Customer Experience Training (Including follow-up performance coaching) 3. Soft Skills Training 4. Performance Management : Help companies tighten the link between strategic business objectives and day-to-day activities i.e. align company strategic objectives with departmental objectives and the individual contributor's performance objectives. 5. Coaching: Individual and Team CoachingPlease Login