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Xceed - Company Profile   (About Company Profile Pages)

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Overview

Xceed is a global provider of quality, multi-lingual Business Process Outsourcing services and is engaged in managing extensive outsourcing and leasing agreements with key government accounts and Fortune Global 500 companies.

We are one of Telecom Egypt companies that were established in 2001 to act as the IT arm for Telecom Egypt, the incumbent operator.

We started our first Call Center operation in 2003 with a Contact Center in Smart Village, Cairo, Egypt; Now; we reached seven sites within Egypt and one site in Morocco with an operating capacity of more than 8000 web-enabled, multi-channel workstations.

Proudly managing various international & local programs; providing them with wide array of customer care services in different languages.

Our languages range from Arabic, English, French, German, Spanish, Italian, Portuguese & Russian.

Our OMNI Channel Solutions ranges from; Voice, IVR, Email, Web Chat, and Social Media Support.


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Industry Champion!



THIS COMPANY HAS NO VOTES! If you know this company click here if you want them to win!

About this Award:
The Corporate Industry Champion Award is presented to the company (1 per country) who received the highest number of votes from 'in-country' contact center professionals as being key in helping to shape and develop the industry through either innovative products or services or exceptional leadership/education!
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Articles

Offshore outsourcing is a proven phenomenon that makes business sense in terms of cost and efficiency and is a reality in all mature economies. However, there are varying degrees of success in achieving the balance between customer satisfaction, qual...
December 17, 2009
 13594 
When all other factors check during the most rigorous research a client could carry for an outsourcing provider, culture and multilingual capability are often underestimated and in most cases undervalued.
May 29, 2009
 13595 
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