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Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service rates, reducing costs, and providing up-sell opportunities, while improving customer satisfaction. Please Login (add)
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Service Interruption Management by Zappix eases the pressure on utility providers’ call centers during service interruptions using Zappix Visual IVR, RPA Engine and proactive Outbound Engagement February 8, 2019 3:52 PM
When Michael's implemented Zappix Visual IVR during peak shopping season, the company experienced over 75% call containment, saved over $47k in 3 months, and prevented 13k calls from going to an agent.
The Zappix, Inc. Twitter account has moved! From now on, you can find us here: ⇨ @Zappix ⇦ November 29, 2018 8:04 PM
Just setting up my Twitter. #myfirstTweet November 29, 2018 6:58 PM
Customers say response time is the most important factor in great customer service. @Paul_at_SN_CSM breaks down three key places where technology is slowing down those response times in his piece for @CustomerThink : https://www.zappix.com/resources/news/ November 29, 2018 3:25 PM
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