Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
Even though the economic turmoil of the last few years has created a greater increase in business efficiency and driven home the importance of the customer, there are still operations out there that ignore the business mantra "The customer always com... October 6, 2009 5:00 AM
We wanted to know whether customer service had improved at all in the last five years, and who best to ask than the professionals who have made their careers out of finding better ways to improve customer service in the contact center industry. Find... September 24, 2009 5:00 AM