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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Even though the economic turmoil of the last few years has created a greater increase in business efficiency and driven home the importance of the customer, there are still operations out there that ignore the business mantra "The customer always com... October 6, 2009 5:00 AM
We wanted to know whether customer service had improved at all in the last five years, and who best to ask than the professionals who have made their careers out of finding better ways to improve customer service in the contact center industry. Find... September 24, 2009 5:00 AM