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Join the event LIVE ONLINE 1-3 SEPT

Welcome To The WORLD'S BEST ONLINE CONTACT CENTER Event!

In today's business world, customers can use a number of different channels to contact your company - voice, email, social media, sms etc. Finding the most cost effective and efficient way to manage these interactions is a challenge. Most will end up in the call/contact center or customer service center.

This event, the 16th annual the Online NEXT GENERATION of Contact Center (CC) & Customer Engagement BEST PRACTICES Conference is aimed at those who operate, OR plan to operate in North & South America. 

The event will help you with award winning strategies and tactics from the best in the region!

It's the most highly rated event series (100% of delegates recommend it!) for a reason - it's engaging and full of hundreds of practical ideas to help you achieve the NEXT GENERATION of Customer Experience (CX)!

In this the Online NEXT GENERATION Conference you will hear from the business professionals who manage these challenges for their company and you learn about World Class:

  • Customer Experience & Loyalty
  • Employee Engagement Tactics
  • Social Media Management
  • Contact Center Operations
  • Business Leadership
  • Winning Sales, Marketing and Service Strategies  
Find out more below and on the event pages!

DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com

WOW What an Amazing Event

Vendor: I like to know what others are doing with technology

WOW - Join this event!

This event is ....!!!

2018 Next Generation Contact Centers - Berlin Testimonials

Vera Austin MassMutual on ContactCenterWorld Awards and Conferences

Sara Del Grande Cisco on ContactCenterWorld Awards and Conferences

David DeAngelis IGT on ContactCenterWorld Awards and Conferences

Antoine Mentha Desjardins on ContactCenterWorld Conferences

Keith Brickell HGS USA on ContactCenterWorld Awards and Conferences

Daniel Persuitte MassMutual on ContactCenterWorld Awards and Conferences

In ONE word what delegates said about our latest event!

Sorayas Birsett - LoyaltyOne/Airmiles Canada

Neal Topf - Callzilla (USA)

Joel Massey - Alorica (USA)

Heather Marple - Minacs Worldwide

Magda Cardenas & Andres Martinez - ListenUp Espanol

Cassidy Klundt - Sitel

Fern Jacob of LoyaltyOne

Stacy Bartels of RailEeurope

Anthony Andrade of IGT

Paul and Fidel Blue Cross Blue Shield

Adam Terry of New York Life on ContactCenterWorld.com events

Blue Cross Blue Shield Rhode Island

Walmart

ART.com

Affinion Group

mark-affinion

Desjardins Card Services

BillTrust

DHL Express (US)

BillTrust

Listen Up Espanol

Sitel

CGS

Walmart

Blue Ocean Contact Center

Sitel US

Oi (telecommunications)

Amway

Accenture

C3

IHG

OI Brazil

Humana

Gtech

Aditya Canada

Blue Ocean Contact Center

homero

samantha-panto-mm

david-mccurry-cvs

Anne Marone British Airways



EVENT OVERVIEW why you need to be here!



CONFERENCE RELATED VIDEOSVideos from past events - including a visit from a President of the USA!

Global Best Practice Conference 8-11th Feb 2021

Sample presentations from a past conference

improvement award infomedia teguh

tech innovation BCA

operational management jenny bca

recruitment Via Rahma BCA

remote agents tokopedia

sales campaign teb

technology innovation tele2

social media allianz

sales campaign telkomsel

it professional yongky

customer service professional kherianda BCA

sales campaign coca cola

it professional Anthony BCA

trainer william morris bca

client services riduan infomedia

sales professional nurul BRI

sales professional sascha exl

customer service professional dimitri pertamina

Customer Service Borusan

Customer Service - Pertamina

tech innovation borusan otomotive

customer service sompo

Customer Service Truphone

outsourcing partnership bca

improvement award ovo

client services yusuf mitracom

customer service TEB

Customer Service - Bank Indonesia

operational management dameria bca

workforce planning Lidia BNI

customer service ptt pusula

sales manager angela bca

hr professional Via Rahma

Customer Service - Bimbo

tech innovation tokopedia akbar

sales professional burcu teb

supervisor erya bank indonesia

customer service assistt

supervisors Istauton BCA

Customer Service Telkomsel

sales professional jiadaturrahman bca

Customer Service Vericall

garanti bank customerservice

operational management choerniadi pertamina

operations management nitesh dhl

supervisor rikrik pertamina

recruitment campaign bni

social media BCA

sales campaign BCA

outsourcing partnership worldconnection and quicken

workforce planning Lisbeth BCA

outsourcing partnership tokopedia

help desk bca

Community Spirit Tokopedia

project manager keia bni

Public Services Center - Dir Treasury

Contact Center EXL

Contact Center Link Aja

Project Manager Harapan Takaryawan

outbound campaign bca

Quality Donal BCA

analyst Rizky bca

contact center assistt

Contact Center BCA

Project Manager Anastasia BCA

Outbound Calling Tele2

Help Desk DHL SA

Community Spirit Mass Mutual

customer loyalty

contact center tokopedia

Green Contact Center - EXL SA

Quality Dewi Tokopedia

Public Services Center - Pertamina

Self Service Technology Tokopedia

Analyst Esty BCA

Community Spirit BCA

direct response tokopedia

Contact Center Mass Mutual

direct response bca

Tech Innovation - Noetica

Public Service Center - Bank Indonesia

Technology Innovation Kleu

contact center tele2 elena

quality fateeqah exl

Incentive Scheme BCA

Design BCA

Incentive scheme Bank Indonesia

recruitment campaign tele2 lidia

remote agents igt

analyst exl hitesh

social media tele2

design pegasus airlines

worldconnection design

contact center vericall

Coca-cola

contact center pertamina

leader exl pratap

customer-service - ccc ana

analyst thabiso dhl

self service allianz

leader dave d'arcy

help desk vonage

quality karabo dhl

CCC and Zalindo Outsourcing Partnership

contact center bimbo

green center bca

tech innovation ocular

customer service tele2 elena

customer service assistt

best cc clint ec3

design - worldconnection

social media ec3 clint

Best Design - Tokopedia

Zeynep Celebi Garanti BBVA Bank

Lidia Velichko Tele2

Iris Lim and Rafiqah Hisham of Young Living

Pommie Lutchman Ocular Technologies

Elena Scherbakova Tele2 Russia

Caglar Yuksel Allianz

Maria Sucgang Truphone

Ine Intan Sari OF Telkomsel

Ministry of Education Turkey (Pusula)_

Borusan Otomotive (Webhelp)

Social media at Bank Indonesia

Ministry of Health Turkey (Pusula)

Dubai Police

Managing Social media at Custom & Excise

Bank Aljazira

Ebru Demir of Assistt

Ali Ghanadian ABCallCenter

Noemie Wicky DHL Switzerland

Ahmad Altarawneh Dubai Police

Kala Byrum - RealPage

Olga Romanova of Tele2 Russia

Adam Taylor of VeriCall

Ratna Martalina of Bank Negara Indonesia

Danny Singer of Noetica

Speaker Spotlight: Coca-Cola - Rendar

Speaker Spotlight: EC3 - Clint Waltman

About our events in 60 seconds

Speaker Spotlight: Vonage - Dave

Speaker Spotlight: Directorate of Treasury Indonesia - Ali

Cathay United Bank Contact Centre

Young Living Video

Ine Intan Sari - Operational Manager, TELKOMSEL

WOW What an Amazing Event

I have been to other conferences as well and this is different

Vendor: I like to know what others are doing with technology

WOW - Join this event!

Top Ranking Performer Awards Now Open

ContactCenterWorld.com Conferences (2 min promo 2019)

2018 Best in the World Conference Prague Volume 3

Journey to the Best Contact Centers in the World Awards Finals 2018

2018 Best in the World Conference Prague Volume 2

2018 Best in the World Conference Prague Volume 1

2018 ContactCenterWorld.com APAC Awards Gala Highlights

Day 2 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 3 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 4 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 1 - 2018 Next Generation Contact Centers Best in Asia Pacific

2018 Next Generation Contact Centers - Orlando Day 1

2018 Next Generation Contact Centers - Orlando Day 2

2018 Next Generation Contact Centers - Orlando Day 3

WOW Comments - NEXT GENERATION Contact Center & Best Practices Event

2018 Next Generation Contact Centers - Berlin Day 3

2018 Next Generation Contact Centers - Berlin Day 2

2018 Next Generation Contact Centers - Berlin Testimonials

How To Set Up & Update Your Profile - Training Video

President of the USA Speaks at a ContactCenterWorld.com Awards Dinner

ContactCenterWorld.com Conferences - Golden Nuggets!

ContactCenterWorld.com Conferences - the difference

ContactCenterWorld.com conferences and benchmarking

ContactCenterWorld.com Conferences - Highly Recommended!

ContactCenterWorld.com Conferences - why attend?

ContactCenterWorld.com Conferences - Powerful Networking!

ContactCenterWorld.com Conferences - ideas!!

Jaques de Beer of Talksure SA on ContactCenterWorld Events

Malcolm Vining of ABSA on ContactCenterWorld Events

Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences

Utku Toprak Teleperformance Turkey on ContactCenterWorld Conferences

Christoph Stolp Tipico on ContactCenterWorld Conferences

Jasmin Aksan Astro on ContactCenterWorld Conferences

Edna Pereira Astro on ContactCenterWorld Conferences

Stephen Abbruzzese Concentrix NZ on ContactCenterWorld Conferences

Martins Gagainis Lattelecom on ContactCenterWorld Conferences

Stephanie McDonald Concentrix UK on ContactCenterWorld.com Conferences

Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences

In ONE word what delegates said about our latest event!

Best Contact Center - Bank Indonesia - Nicke Vanadia Putri



 

DELEGATE TESTIMONIALSEVEN MORE REASONS TO NOT MISS THIS EVENT!

usUnited States

"Best event I've ever attended and I've been in the industry for many years! ...its a learning opportunity and you walk away from it feeling like you are part of an extended family."Presenter: David Birittieri - Assistant Vice President - Head of IT Customer Service

usUnited States

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!"Presenter: Claudia Hawkins - Sr. Leader, Customer Experience & Loyalty

canadaCanada

"The content is invaluable as you're guaranteed to walk away learning at least one best practice."Presenter: Darren Dowdy - Manager, Solution Centre

belgiumBelgium

"I really like the Contact Center World events. We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people"Presenter: Lucia Pinto - EMEA Service Delivery Manager

usUnited States

"Always take-aways that I can implement, and nice to benchmark best practices with other companies"Presenter: Angela Wilson - Customer Assurance, Business Analysis Manager

russiaRussia

"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) "Presenter: Ekaterina Osina - CEO

franceFrance

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"Presenter: Valerie Sujobert - Global Service Delivery Manager

portugalPortugal

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."Presenter: Ana Ferreira - Telemarketing Operations & Projects Manager Iberia

usUnited States

"Everyone shares so openly and always go away with new ideas to take to my center"Presenter: Ludy Reyna - Vice President Operations

canadaCanada

"Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending."Presenter: Maurice de Vries - Workforce Management and Reporting Analyst

jamaicaJamaica

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."Presenter: Reuben Canagaratnam - Vice President, Caribbean Contact Centres - English & Spanish

bangladeshBangladesh

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."Presenter: Tapas Howlader - Customer Contact Center Manager

usUnited States

"There is nothing like it for getting advice and best practices from other professionals in the industry."Presenter: David DeAngelis - Senior Director, Technology Training & Support Services

bangladeshBangladesh

"Great Day! Great Event!!"Presenter: Mahmud Bin Alam - National Customer Service Manager

usUnited States

"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion and a desire to share."Presenter: Candy Clay - Director, Kansas City Call Center

malaysiaMalaysia

"Sharing of practices and successes were better than my expectation.
A well run meeting. Presenters were well prepared"Presenter: Irine Lopez - Director Customer Engagement

usUnited States

"I would recommend this event to anyone in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry."Presenter: Samantha Panto - Associate Director

belgiumBelgium

"It has been a great week, thanks everyone for the inspiring presentations!"Presenter: Lucia Pinto - EMEA Service Delivery Manager

canadaCanada

"Great insight into what the rest of the industry is doing about challenges that face almost every centre"Presenter: Ranbir Johal - Project Manager

canadaCanada

"The Networking is incredible. An opportunity to Network with North America's best of the Best. To learn from them and come away a better Industry Professional."Presenter: Robert Campbell - Vice President Customer Relations

jamaicaJamaica

"It is a powerhouse wealth of knowledge (that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry."Presenter: Jillian Edwards - Manager - Group Client Contact Centre

UAEUnited Arab Emirates

"Happy and proud to be here - Orlando ContactCenterWorld The first day was very good. Everybody in the same mood. Looking forward...."Presenter: Ladislau Batalha - Vice President Contact Experience

usUnited States

"Great first day at the Best in Americas conference. Excellent presentations in day one and looking forward to today's presentations."Presenter: Adam Terry - Senior Associate - WFM

usUnited States

"It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel."Presenter: Melissa Taylor - Associate Director

usUnited States

"This forum provides me with the ultimate Best Practices to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is huge."Presenter: Lynn O'Neill - Assistant Vice President

usUnited States

"You are guaranteed to learn many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with."Presenter: Homero Acevedo - Manager, Customer Care

usUnited States

"1/4 days at the contact center world event.Awesome experience so far! ... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. "Presenter: Fidel Calcagno Rodriguez - Workforce Manager

usUnited States

"It was at great weekend in Orlando at the Americas conference! I have so many new ideas to take back to my team members."Presenter: Ashley Blount - Senior Service Specialist

 


LEARN FROM THE BEST hundreds of ideas and best practices

  • The Latest Best Practices in CX from those leading the field
  • How to Run a World Class Contact Center
  • Leadership and Team Management best practices
  • Social Media Management and how contact centers support the channel
  • Campaign Management - sales / direct response / outbound programs for CX success
  • Technology - innovation and solutions that are developed internally for CX and CC 
  • Customer Loyalty - Improve your service and increase profits
  • Supporting the CCr for Success - HR, Workforce Planning, IT - how these professionals support the business and how to get more from your teams
  • Outsourcing - How to work with 3rd party suppliers who support your CX
  • Help Desks - how they run, how to be a top performer
  • Training the best ways to engage your staff and therefore improve CX
  • Employee Engagement - how to engage, motivate and inspire them for success
  • Home / remote Agent Teams - how to set up programs and run them successfully

       ... a full program designed to help any CX and/or CC professional learn more
           and become more valuable to their company!

      PLUS, You will literally walk away with hundreds of new, refreshing ideas from the best in the region! 

       and remember this is the contact center world's most highly rated event
       - a whopping 100% of delegates say they would recommend it!


GET YOUR CERTIFICATE in contact center best practices

Attend the event and you could qualify for this prestigious annual certificate to show off your knowledge. Add a logo to your LinkedIn profile and email to show off your professional status!

We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices!

TOPICS COVERED INCLUDE:

customer
experience
employee
engagement
winning business
strategies
contact center
operations

Who Should Attend? Industry professionals looking for best practices and to add value to their company and their career!

The event is ideal for:

  • VP's,  Directors, Senior Managers - involved in running or strategy for CX Customer Experience, CC Contact Centers and customer service/sales centers, Help Desks

  • HR Personnel, Workforce Managers, IT Managers - looking for best practices!

  • Supervisors/team managers - and even rising stars in your business who are engaged in any aspect of CX or CC!

  • Consultants - who advise business on CX or CC Contact Centers

  • Hardware / Software and Service Providers - wishing to learn current trends and challenges

     ... Anyone who either runs, sells to or supports CX / CC operations.

     NOTE: Everyone pays the same - unlike some events where those who sell solutions pay more,
     we treat everyone the same!
 


DELEGATE PROFILE MEET WITH PROFESSIONALS ACROSS ALL SECTORS AND ROLES!

Top professionals from the region including those within the following sectors:

  • Banking / Finance / Insurance
  • Government
  • Utilities
  • Healthcare
  • Business Services
  • Telecoms
  • Distribution
  • BPO/Outsourcing
  • Charity / Not for Profit
  • Travel / Tourism
Typically we attracted delegates from:
US US

Canada Canada

Costa Rica Costa Rica

Brazil Brazil

Jamaica Jamaica

Mexico Mexico



DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com

WOW What an Amazing Event

Vendor: I like to know what others are doing with technology

WOW - Join this event!

This event is ....!!!

2018 Next Generation Contact Centers - Berlin Testimonials

Vera Austin MassMutual on ContactCenterWorld Awards and Conferences

Sara Del Grande Cisco on ContactCenterWorld Awards and Conferences

David DeAngelis IGT on ContactCenterWorld Awards and Conferences

Antoine Mentha Desjardins on ContactCenterWorld Conferences

Keith Brickell HGS USA on ContactCenterWorld Awards and Conferences

Daniel Persuitte MassMutual on ContactCenterWorld Awards and Conferences

In ONE word what delegates said about our latest event!

Sorayas Birsett - LoyaltyOne/Airmiles Canada

Neal Topf - Callzilla (USA)

Joel Massey - Alorica (USA)

Heather Marple - Minacs Worldwide

Magda Cardenas & Andres Martinez - ListenUp Espanol

Cassidy Klundt - Sitel

Fern Jacob of LoyaltyOne

Stacy Bartels of RailEeurope

Anthony Andrade of IGT

Paul and Fidel Blue Cross Blue Shield

Adam Terry of New York Life on ContactCenterWorld.com events

Blue Cross Blue Shield Rhode Island

Walmart

ART.com

Affinion Group

mark-affinion

Desjardins Card Services

BillTrust

DHL Express (US)

BillTrust

Listen Up Espanol

Sitel

CGS

Walmart

Blue Ocean Contact Center

Sitel US

Oi (telecommunications)

Amway

Accenture

C3

IHG

OI Brazil

Humana

Gtech

Aditya Canada

Blue Ocean Contact Center

homero

samantha-panto-mm

david-mccurry-cvs

Anne Marone British Airways


Added Value - Increase Your ROI Tools to Help You Get More Out of the Event!

19:43

Full access to recorded presentations
Depending on the type of ticket purchased, you can have up to 12 months full access to presentations online 'on demand' so you never miss an idea - you can see a sample here - click on the video image on the right

Certificate in Best Practices
Professional recognition is very important to us all - it shows everyone else that we value learning and can contribute more to our company - when you attend and purchase a full pass, after the event you will receive the Certificate in Contact Center Best Practices valid for 12 months - it will look great on your personal profile on ContactCenterWorld.com and other important social media sites!

Great Connections
We will connect all delegates to each other so you can message and chat with them online at ContactCenterWorld.com

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