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Best in the Americas
Las Vegas, NV USA May 13-15 2024




You have a choice. There are literally hundreds of events out there you can attend. Each makes claims about how you will learn. When we introduced our events back in 2006 we went against the norm by delivering 100% best practices and 0% sales pitches.

NOW is the time to make a change and go to the event, run by the Global Association for Contact Center & Customer Engagement Best Practices. To an event that delivers results. "Makes you look like a superstar" (quote from delegates) and helps you and your company stand out from the rest.

"You get more ideas in 2 days than attending weeks and weeks of other events"
(quote from a delegate)



Chief Client Solutions Officer - Multilingual 

"incredible platform to learn best practices.. & to get to know other colleagues in the same industry that partner with us & share our same pains but also share some of our solutions."

Executive Vice President

"I have attended over 20 times. Why? Because at Contact Center World we can learn from the best of the best and encourage my team to improve and innovate our contact center."

VP of Customer Success

"the best practices shared are world class .. they have been invaluable... you have dozens upon dozens of nuggets ...It's directly impacted our business. It's commercial Raj's credit, This is pure content!"

Head of Customer Engagement Solutions

"If you're a customer engagement industry experts, if you're somebody who works in the contact center I believe this is the right place for you, you will be able to see where you are benchmark, your contact center and your customer engagement, customer service strategies and departments against many of the different industry giants "

Director Customer Experience

" I would strongly urge all the contact center world organizations which are connected in any way to contact centers to join this event."

Executive Head: Customer Care

"We wanted to come and showcase and see how we compare to the rest of the world. When I was listening to the other leaders...I was like you know what, we can actually learn so much from everywhere."


"It's been said many many times by people, Raj puts it on the list. It's the Olympics of the contact centre world. What a terrific event once again!"

Head of Policyholder Services: Life Post Issue

"Best event I've ever attended and I've been in the industry for many years! ...its a learning opportunity and you walk away from it feeling like you are part of an extended family."

Sr. Leader, Customer Experience & Loyalty

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!"

Director, Customer Experience

"The content is invaluable as you're guaranteed to walk away learning at least one best practice."

EMEA Service Delivery Manager

"I really like the Contact Center World events. We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people"

Customer Assurance, Business Analysis Manager

"Always take-aways that I can implement, and nice to benchmark best practices with other companies"


"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) "

Global Service Delivery Manager

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"

Telemarketing Operations & Projects Manager Iberia

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."

Vice President Operations

"Everyone shares so openly and always go away with new ideas to take to my center"

Workforce Management and Reporting Analyst

"Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending."

Retired - Vice President - Scotiabank

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."

Customer Contact Center Manager

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."

Senior Director, Technology Training & Support Services

"There is nothing like it for getting advice and best practices from other professionals in the industry."

National Customer Service Manager

"Great Day! Great Event!!"

Director, Kansas City Call Center

"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion and a desire to share."

Contact Center Professional

"Sharing of practices and successes were better than my expectation.
A well run meeting. Presenters were well prepared"

Associate Director

"I would recommend this event to anyone in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry."

EMEA Service Delivery Manager

"It has been a great week, thanks everyone for the inspiring presentations!"

Project Manager

"Great insight into what the rest of the industry is doing about challenges that face almost every centre"

Vice President Customer Relations

"The Networking is incredible. An opportunity to Network with North America's best of the Best. To learn from them and come away a better Industry Professional."

Manager - Group Client Contact Centre

"It is a powerhouse wealth of knowledge (that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry."


"Happy and proud to be here - Orlando ContactCenterWorld The first day was very good. Everybody in the same mood. Looking forward...."

Senior Business Support Analyst

"Great first day at the Best in Americas conference. Excellent presentations in day one and looking forward to today's presentations."

Associate Director

"It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel."

Assistant Vice President

"This forum provides me with the ultimate Best Practices to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is huge."

Manager, Customer Care

"You are guaranteed to learn many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with."

Workforce Manager

"1/4 days at the contact center world event.Awesome experience so far! ... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. "

Deputy Director

"It was at great weekend in Orlando at the Americas conference! I have so many new ideas to take back to my team members."





  • CX & CC Best Practices - from the small to the largest companies, inhouse and BPO's

  • Emergency Services & Public Services Centers

  • Leadership

  • Customer Service Best Practices

  • Setting up and Running Home / Remote Agent Programs

  • How To Enhance Your Contact Center Quality Scores!

  • Calling For Success - Outbound Campaigns For Results!

  • Technology Innovation - Technology Solutions to enhance CX/CC including AI and more

  • Incentive Schemes - Motivating Your Team to Be the Best They Can!

  • Turning Cost Centers into Profit Centers Through Sales Campaigns

  • Self Service Solutions to enhance CX and Reduce CC Cost

  • Making the Most of Your Workspace - Designs That Improve Employee Performance!

  • Recruiting for Your Contact Center? - Unique and Effective Strategies

  • Making Outsourcing Work - Developing a Win:Win Partnership

  • Developing Customer Loyalty Programs that Really Work!

  • Going Green - How to Make Your CC Environmentally Friendly

  • Social Media Management through the Contact Center - Building Fans and Managing Service and Sales

  • How To Drive More Sales Through Sales Management Techniques!

  • How To Sell More in Your Center! - Top Sales Professionals Explain!

  • Workforce Planning Best Practices

  • HR Best Practices - Getting the Right People and Keeping Them!

  • Training - Key Role To Kickstart Performance and enhance CX


LEARN FROM THE BEST hundreds of ideas and best practices



Who Should Attend? Industry professionals looking for best practices and to add value to their company and their career!


4 times a year we Certify industry professionals who attend our Best Practice events. This will show your knowledge and expertise and you can then add CCCBP after your name to show you know best practices! You will also get a certificate and logo valid for 12 months to add to your professional collection. Your colleagues and peers will see you as a true professional and you will also have access to information, ideas, videos from presentations and a fantastic network exclusive to this event - fellow professionals you can ask for advice!

DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from

Yactraq on NEXT-GEN Conferences

TP Brazil on NEXT GEN Conferences

Showdown Displays on NEXT GEN Conferences

Datanitiv Inc.on NEXT-GEN Conferences

BCA (Bank) on ContactCenterWorld Events

Jim of Showdown Displays on events

Mariana of Teleperformance on events

Bharat of ABSA Bank on events

Rudi Scout of Grypp on events

Lisa Widodo of BLIBLI on events

Jephin of Dubai Tech on events

Mario Pereira Manpower Group on events

Andrew of IGT on events

Alberto Zurich NA on events

Neo of MultiChoice Group on events

Saskia Kusumah of Prodia on events

Comments From Delegates 2023

Teleperformance Portugal on Events

Bank Negara Indonesia on NEXT GEN events

Blibli on Events

Rendar Mahardhika Putra - Head of Contact Center at Coca-Cola Europacific Partners Indonesia on Events

Candido Ferreira - Director at ManpowerGroup Portugal on Events

Dian Sahri Ramadhan - Manager at PT Bank Central Asia Tbk on Events

Neo Marinyele - Senior Call Centre Manager at Multichoice SA on Events

Via Rahma - Manager at PT Bank Central Asia Tbk on Events

Dave D'Arcy - Industry Expert & Veteran

Faran Niaz of CX Future on Contact Center World events

WOW What an Amazing Event

Vendor: I like to know what others are doing with technology

WOW - Join this event!

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