Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE

MEETING POINT FOR THE WORLD'S BEST CONTACT CENTER & CX COMPANIES

Elevate Your People, Performance & Results To World Class Levels With Ideas, Tips, Innovations & Networking With The Best In The Region

27-29 SEPT (Online)

Welcome To The WORLD'S BEST ONLINE CONTACT CENTER Event!

Hear from some of our presenters BELOW ARE A FEW OF THOSE PRESENTING AT THIS EVENT!

Abby Valenzuela

Customer Care Director Americas

Cristian Garcia

Regional Business Development and PMO Director

Watch My Video

Sean Hammerle

Chief Operations Officer

Watch My Video

Steve Petruk

President, Business Process Outsourcing

Watch My Video

Andrew McCarthy

Senior Director of Culture & Retention

Marc Gordon

Owner

Charlene Harrison

Director, Operations|Solutions

John Tschohl

President

Kelvin Ramirez

Operations Manager

Caitlin Morvidelli

Senior Director of Human Resources

Watch My Video

Nima Hakimi

CEO & Co-founder

Erik Delorey

Product Manager

Pullak Mohanty

Co-Founder

Ronald Jones

Senior Vice President

Michael Wickham

Call Center Team Lead

Alberto Cintron

Sr. Operations Manager

Watch My Video

Jeff Vahrenwald

VP of Marketing

Lucas Fuentes

Director of Training

Danielle Brannon

Contact Center Program Manager

Watch My Video

Chelsea Petzak

Director Human Resources & Finance

Watch My Video

LEARN FROM THE BEST hundreds of ideas and best practices

DELEGATE TESTIMONIALSEVEN MORE REASONS TO NOT MISS THIS EVENT!

Assistant Vice President - Head of IT Customer Service

"Best event I've ever attended and I've been in the industry for many years! ...its a learning opportunity and you walk away from it feeling like you are part of an extended family."

Sr. Leader, Customer Experience & Loyalty

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!"

Manager, Solution Centre

"The content is invaluable as you're guaranteed to walk away learning at least one best practice."

EMEA Service Delivery Manager

"I really like the Contact Center World events. We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people"

Customer Assurance, Business Analysis Manager

"Always take-aways that I can implement, and nice to benchmark best practices with other companies"

CEO

"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) "

Global Service Delivery Manager

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"

Telemarketing Operations & Projects Manager Iberia

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."

Vice President Operations

"Everyone shares so openly and always go away with new ideas to take to my center"

Workforce Management and Reporting Analyst

"Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending."

Vice President, Caribbean Contact Centres - English & Spanish

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."

Customer Contact Center Manager

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."

Senior Director, Technology Training & Support Services

"There is nothing like it for getting advice and best practices from other professionals in the industry."

National Customer Service Manager

"Great Day! Great Event!!"

Director, Kansas City Call Center

"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion and a desire to share."

Director Customer Engagement

"Sharing of practices and successes were better than my expectation.
A well run meeting. Presenters were well prepared"

Associate Director

"I would recommend this event to anyone in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry."

EMEA Service Delivery Manager

"It has been a great week, thanks everyone for the inspiring presentations!"

Project Manager

"Great insight into what the rest of the industry is doing about challenges that face almost every centre"

Vice President Customer Relations

"The Networking is incredible. An opportunity to Network with North America's best of the Best. To learn from them and come away a better Industry Professional."

Manager - Group Client Contact Centre

"It is a powerhouse wealth of knowledge (that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry."

Vice President Contact Experience

"Happy and proud to be here - Orlando ContactCenterWorld The first day was very good. Everybody in the same mood. Looking forward...."

Senior Associate - WFM

"Great first day at the Best in Americas conference. Excellent presentations in day one and looking forward to today's presentations."

Associate Director

"It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel."

Assistant Vice President

"This forum provides me with the ultimate Best Practices to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is huge."

Manager, Customer Care

"You are guaranteed to learn many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with."

Workforce Manager

"1/4 days at the contact center world event.Awesome experience so far! ... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. "

Senior Service Specialist

"It was at great weekend in Orlando at the Americas conference! I have so many new ideas to take back to my team members."

EARN A CERTIFICATE IN CONTACT CENTER BEST PRACTICES BUILD YOUR BRAND VALUE AND LOOK LIKE A SUPERSTAR

Attend the event and you could qualify for this prestigious certificate awarded just 4 times a year to show off your knowledge. You will get a certificate and logo valid for 2 years to add to your professional collection. Your colleagues and peers will see you as a contact center superstar as you will also have access to information, ideas, videos from presentations and a fantastic network exclusive to this event - fellow professionals you can ask for advice!

Who Should Attend? Industry professionals looking for best practices and to add value to their company and their career!

DELEGATE PROFILE MEET WITH PROFESSIONALS ACROSS ALL SECTORS AND ROLES!

delegate profile
US US

Canada Canada

Costa Rica Costa Rica

Brazil Brazil

Jamaica Jamaica

Mexico Mexico

UNIQUE AND CUSTOMIZED ONLINE PLATFORM eASY aCCESS, GREAT CONTENT AND AMAZING NETWORKING

We created a fantastic online platform to share presentations, help members network and also have useful tools like online workbooks. Unlike some events, we use our own technology and integrate everything to your membership (you get free membership with a conference ticket!) so its seamless and no need to download plug ins (no security blocks) or set up an account. Also, we connect you with other delegates and they stay with you unlike some events where you only connect for the event then lose them!

increase your ROI
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 0
session page-view-total = 0
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =