Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE

The place for award winning ideas, tips and innovations

Take your people, processes and strategies to world class performance

23-27 AUG (Online)

Welcome To The WORLD'S BEST ONLINE CONTACT CENTER Event!



EVENT OVERVIEW why you need to be here!

LEARN FROM THE BEST hundreds of ideas and best practices

Hear from some of our presenters BELOW ARE A FEW OF THOSE PRESENTING AT THIS EVENT!

Desi Sutanti Ari

Supervisor

Trhaju Nirwana

Assistant Manager

Sindhu Porwal

Assistant vice president

Brian Jones

CEO

Ryan Wirjan

Return Management

Dewi Paramita

Assistant Officer

Christopher Stewart

Director | Head of Contact Centre

Adjeng Citra

Operations Governance Partnerships - Partnership Specialist

DELEGATE TESTIMONIALSEVEN MORE REASONS TO NOT MISS THIS EVENT!

Sr. Leader, Customer Experience & Loyalty

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!"

Head of Customer Contact

"Truly superb event. Meeting global peers from all over the world, sharing ideas and best practices was spectacular"

CEO

"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) "

Analyst

"Speechless....but its amazing event. We can learn something from other company especially for contact center industries...and we can connecting people "

Global Service Delivery Manager

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"

Telemarketing Operations & Projects Manager Iberia

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."

Senior Officer

"This conference is full of ideas and knowledge sharing. Very good job and keep the spirit up"

Vice President, Caribbean Contact Centres - English & Spanish

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."

Customer Contact Center Manager

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."

Telebet Support Manager

"Amazing and great event Good opportunity to understand best market practices and expand social networking."

National Customer Service Manager

"Great Day! Great Event!!"

AVP, Resource Management, Training & Admin

"Good opportunity for us to know our counterparts from other countries in the call centre industry and learn the different practices in the various centres."

VP

"A lot of new ideas of best practice from the best in industry"

Solutions & Business Development Director

"Enormous amount of ideas and inspirations, also great networking"

Delivery Executive

"I really enjoyed the conference as it exceeded my expectations. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences "

Marketing & Comms Specialist

"I would encourage people to step out of their comfort zone & attend the conference, open your mind & hearts to the opportunities that can be found by participating. It's an uplifting, educational & fun event!"

Executive General Manager - Sales and Operations

"The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions."

Contact Centre Manager

"If you want to get the latest in best practice from the professionals, & at the same time network & meet others in this exciting environment we work in, then this is the conference to attend!"

Country Director

"An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level."

General Manager - Service Centre Operations

"Having attended many contact centre forums, I was pleasantly surprised, & also a little exhausted with the volume of useful information I obtained from this event. Three full days of presentations saw me write 38 pages of notes, which is easily the most feedback I have ever taken away from an industry conference."

"Contact Centre World is a great opportunity to hear first hand from other managers how they operate, where their challenges are & to learn what works. It concentrates years of development & presents the outcomes in a concise format in a short period of time. It also allows you to get new ideas from some very innovative people."

Head of Cutstomer Services

"Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us."

General Manager - Contact Centres

"I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do.
You only have the best so it is truly value for money!
"

Senior Manager and Head, Contact Center

"I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others."

CEO

"If you work in the Contact Centre industry - then get- involved with ContactCenterWorld - the conferences are awesome in terms of sharing Best Practices."

Ceo Ptvads

"It has been another awesome day.Fantastic presentation by respective presenters."

KPI Manager, Human Resources

"What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips with my Optus team!"

Project Director

"H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories."

EARN A CERTIFICATE IN CONTACT CENTER BEST PRACTICES BUILD YOUR BRAND VALUE AND LOOK LIKE A SUPERSTAR

Attend the event and you could qualify for this prestigious certificate awarded just 4 times a year to show off your knowledge. You will get a certificate and logo valid for 2 years to add to your professional collection. Your colleagues and peers will see you as a contact center superstar as you will also have access to information, ideas, videos from presentations and a fantastic network exclusive to this event - fellow professionals you can ask for advice!

Who Should Attend? Industry professionals looking for best practices and to add value to their company and their career!

Who Typically Attends? Industry professionals looking for best practices and to add value to their company and their career!

delegate profile
Australia Australia
New Zealand New Zealand
Thailand Thailand
Indonesia Indonesia
Malaysia Malaysia
South Korea South Korea
Hong Kong Hong Kong
Vietnam Vietnam
Philippines Philippines
India India
China China
Japan Japan
Cambodia Cambodia
Pakistan Pakistan
Brunei Brunei
Fiji Fiji
Bangladesh Bangladesh

UNIQUE AND CUSTOMIZED ONLINE PLATFORM eASY aCCESS, GREAT CONTENT AND AMAZING NETWORKING

We created a fantastic online platform to share presentations, help members network and also have useful tools like online workbooks. Unlike some events, we use our own technology and integrate everything to your membership (you get free membership with a conference ticket!) so its seamless and no need to download plug ins (no security blocks) or set up an account. Also, we connect you with other delegates and they stay with you unlike some events where you only connect for the event then lose them!

increase your ROI
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 0
session page-view-total = 0
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =