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MEETING POINT FOR THE WORLD'S BEST CONTACT CENTER & CX COMPANIES

Elevate Your People, Performance & Results To World Class Levels With Ideas, Tips, Innovations & Networking With The Best In The Region

13-16 SEPT (Online)

Welcome To The WORLD'S BEST ONLINE CONTACT CENTER Event!




Hear from some of our presenters BELOW ARE A FEW OF THOSE PRESENTING AT THIS EVENT!

Evgenia Khogoeva

Operational manager of the contact center

Olga Khrebtova

Head of Recruitment

Yuliya Molchanova

Chief Operating Officer

Ahmet Subasi

Regional Director

Watch My Video

Maggi Dewedar

Director of Support Functions

Nazar Janson

Team Leader

Watch My Video

Kseniia Kasimova

Chief Marketing Officer

Trisha Govender

Customer Care & Key Accounts Manager

Candice Roberts

Founder and CEO

Marc Gordon

Owner

Meriç Kocabey

Strategic Initiatives and Corporate Communication Director

John Tschohl

President

Nicole Singaram

Senior Project Manager

Watch My Video

Aleksey Lokalov

Project manager

Watch My Video

Mlibazisi Sibanda

Manager: Quality Assurance

Watch My Video

Ludmila Romenskaya

Head of Department

Watch My Video

clint waltman

CMO

Nilgun Hacıkoylu

Alternative Sales Channels and Customer Engagement Center Director

Yasmine Sabour

Quality Manager

Mustafa Ersan

Cust. Serv. Op. System Excellence Executive

Watch My Video

Esra Eren

Manager

Burçin Güneş

Contact Center Training Manager

Hlabirwa Mohlala

Customer Care Manager

Watch My Video

Thabiso Aphane

Customer Service Development Manager

Lidia Velichko

HR Director of Contact Centers

German Kolomiets

Head of the IT team

Tetiana Nemyrska

Project/Operations Manager

Watch My Video

Annie Padayachee

Senior Director, Customer Service, South Africa

Zeynep Duygu Çetin

Customer Experience Manager

Ecem Altinoz

Customer Journey Expert

Emir Karagüler

Customer Ser. Ops

Olesya Kurachenko

Head of the distant service operations support team

Metin Kara

Team Leader

Adam Taylor

Managing Director

Anastasia Skrylnikova

Head of Contact Center

Chester Prince

Head of Operations and L&D

Watch My Video

Mat Conn

Chief Revenue Officer

JANE KARUGI

Head OF Customer Service

LEARN FROM THE BEST hundreds of ideas and best practices

DELEGATE TESTIMONIALSEVEN MORE REASONS TO NOT MISS THIS EVENT!

Sales Manager

"There is a lot to learn from all parts of the world that will help you in your industry and make you much better."

Sr. Leader, Customer Experience & Loyalty

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!"

CEO

"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) "

Global Service Delivery Manager

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"

Telemarketing Operations & Projects Manager Iberia

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."

Vice President, Caribbean Contact Centres - English & Spanish

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."

Customer Contact Center Manager

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."

National Customer Service Manager

"Great Day! Great Event!!"

EMEA Service Delivery Manager

"It has been a great week, thanks everyone for the inspiring presentations!"

Business Support Director

"It's a good experience to be there and see new ideas"

Quality Assurance Supervisor

"The take back from the event was fantastic. You get to meet different people from different cultures. You get to exchange ideas with industry leaders. This event allowed me to grow as an individual . "

Team Leader

"I did not expect such an event it exceeded my expectations, well done. It was absolutely an amazing experience. You learn a lot from it and you are able to network with the right people."

People Development Consultant

"This is a great opportunity to benchmark industry standards, gain new information and network beyond. "

Head of Direct Delivery

"The best practices shared and networking opportunities that present themselves is awesome. Raj and Team, well done, The event was incredible and i must say it really did it for me!!"

Assistant Executive Director

"This conference was an opportunity for many call center professionals to express and showcase what they are doing. "

Director

"Very well organized, friendly atmosphere, structured and promoting to get out of comfort zone and build warm relationships. Such a good example enabling people to interact "

Business Developement Director

"Inspired a lot from the people participated. I contacted most of them and took back tips for improving rewarding system, performance and customer satisfaction KPIs. Friendly atmosphere in an event that looked like Oscar's finals"

Senior Manager Operations

"Awesome conference, very insightful. Great tips and ideas. "

Managing Director (CXO)

"Here I saw people who are dedicated and enthusiastic in their work. People who love their work presenting with honesty what they are doing, what is working and what is not."

Vice President of Business Development

"Excellent event, excellent organization and excellent best practices sharing . Thank you so much for this week!"

Manager of Customer Service Change Management

"The event was even better than I expected, as I could learn from other people's projects from all over the world and have the chance to network."

General Manager - Operational Support

"Overall experience was excellent, could not ask for more."

Head of Development & Optimization of Customer Care Ops

"Learn the best pratices from the best in the industry - it's an enriching event to everyone."

Chief Operating Officer

"It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar."

Operations Manager

"Excellent opportunity to learn and get tips from other colleagues from the industry!!"

CCM DStv Digital Care

"Thank you so much for this! Awesome experience"

Customer Care Director

"I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees."

Director

"The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator."

Retail & Contact Center Development Manager

"A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service."

Business Development and New Operations Division Head

"This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want."

Call Center Line Manager

"It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be"

Customer Service Improvement Manager

"The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry"

Leadership & Personal Development Coach

"ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world."

Head of Retail Customer

"This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore."

Operations Director

"This is a perfect opportunity to see best cases in the industry and to meet with different people from different countries/cultures and exchange ideas. Every year, it inspires me with new ideas to implement"

Traffic Manager ING Contact Centre

"Fantastic conference - amazing networking abilities, it was a real pleasure!"

Managing Director

"Excellent networking opportunity and a conference where you can learn whats happening in the industry. Contact center World is the oxygen of the industry. Resisting change is like holding your breath, if you persist, you die so attend and learn from your peers."

Head of Innovation

"The openness of all presenters was refreshing, and it was a pure best practice event. There's no point in re-inventing the wheel when so many great best practice ideas and initiatives already out there, and are freely available during the course of this conference... plus you won't be pestered by vendors!"

General Manager

"This event tops all previous events i attended. Cannot name them but they were in sweeden, france, Jordan, and two other countries but this one is more serious ... the most enjoyable, yet condensed learning experience in the contact center world"

Assistant Manager - National Contact Centre

"It was an amazing event - very well organised - professional - nice ideas to implement - & lots of fun :)"

Operations Director - Europe

"Attended contact centre world Emea conference in London. Well organised Raj and some great presentations."

EARN A CERTIFICATE IN CONTACT CENTER BEST PRACTICES BUILD YOUR BRAND VALUE AND LOOK LIKE A SUPERSTAR

Attend the event and you could qualify for this prestigious certificate awarded just 4 times a year to show off your knowledge. You will get a certificate and logo valid for 2 years to add to your professional collection. Your colleagues and peers will see you as a contact center superstar as you will also have access to information, ideas, videos from presentations and a fantastic network exclusive to this event - fellow professionals you can ask for advice!

Who Should Attend? Industry professionals looking for best practices and to add value to their company and their career!

Who Typically Attends? Industry professionals looking for best practices and to add value to their company and their career!

delegate profile
UK UK
Saudi Saudi Arabia
UAE UAE
South Africa South Africa
CZECH Czech Republic
UKRAINE Ukraine
TURKEY Turkey
TANZANIA Tanzania
POLAND Poland
IRELAND Ireland
Malta Malta
France France
Spain Spain
Portugal Portugal
Belgium Belgium
Russia Russia
Austria Austria
Qatar Qatar
Greece Greece

UNIQUE AND CUSTOMIZED ONLINE PLATFORM eASY aCCESS, GREAT CONTENT AND AMAZING NETWORKING

We created a fantastic online platform to share presentations, help members network and also have useful tools like online workbooks. Unlike some events, we use our own technology and integrate everything to your membership (you get free membership with a conference ticket!) so its seamless and no need to download plug ins (no security blocks) or set up an account. Also, we connect you with other delegates and they stay with you unlike some events where you only connect for the event then lose them!

increase your ROI
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