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Best in Europe, Middle East & Africa
Amsterdam, Netherlands June 24-26, 2024




You have a choice. There are literally hundreds of events out there you can attend. Each makes claims about how you will learn. When we introduced our events back in 2006 we went against the norm by delivering 100% best practices and 0% sales pitches.

NOW is the time to make a change and go to the event, run by the Global Association for Contact Center & Customer Engagement Best Practices. To an event that delivers results. "Makes you look like a superstar" (quote from delegates) and helps you and your company stand out from the rest.

"You get more ideas in 2 days than attending weeks and weeks of other events"
(quote from a delegate)



Chief Client Solutions Officer - Multilingual 

"incredible platform to learn best practices.. & to get to know other colleagues in the same industry that partner with us & share our same pains but also share some of our solutions."

Executive Vice President

"I have attended over 20 times. Why? Because at Contact Center World we can learn from the best of the best and encourage my team to improve and innovate our contact center."

Head - WFM & MIS (South Africa)

"by joining this event, I can improve my personal skills, and also my network!"

VP of Customer Success

"the best practices shared are world class .. they have been invaluable... you have dozens upon dozens of nuggets ...It's directly impacted our business. It's commercial Raj's credit, This is pure content!"

Head of Customer Engagement Solutions

"If you're a customer engagement industry experts, if you're somebody who works in the contact center I believe this is the right place for you, you will be able to see where you are benchmark, your contact center and your customer engagement, customer service strategies and departments against many of the different industry giants "

Director Customer Experience

" I would strongly urge all the contact center world organizations which are connected in any way to contact centers to join this event."

Senior Call Centre Manager

"It's the sharing of the ideas, the sharing of strategy so that when you get to your company, you're able to implement the ideas that have been shared. It's actually a powerful platform to be at and to be exposed to different ideas that other companies are doing out there. "

Executive Head: Customer Care

"We wanted to come and showcase and see how we compare to the rest of the world. When I was listening to the other leaders...I was like you know what, we can actually learn so much from everywhere."


"It's been said many many times by people, Raj puts it on the list. It's the Olympics of the contact centre world. What a terrific event once again!"

Sales Manager

"There is a lot to learn from all parts of the world that will help you in your industry and make you much better."

Sr. Leader, Customer Experience & Loyalty

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!"


"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) "

Global Service Delivery Manager

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"

Telemarketing Operations & Projects Manager Iberia

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."

Retired - Vice President - Scotiabank

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."

Customer Contact Center Manager

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."

National Customer Service Manager

"Great Day! Great Event!!"

EMEA Service Delivery Manager

"It has been a great week, thanks everyone for the inspiring presentations!"

Business Support Director

"It's a good experience to be there and see new ideas"

Quality Assurance Supervisor

"The take back from the event was fantastic. You get to meet different people from different cultures. You get to exchange ideas with industry leaders. This event allowed me to grow as an individual . "

Customer Care Manager

"I did not expect such an event it exceeded my expectations, well done. It was absolutely an amazing experience. You learn a lot from it and you are able to network with the right people."

People Development Consultant

"This is a great opportunity to benchmark industry standards, gain new information and network beyond. "

Head Alternative Direct Delivery Channels

"The best practices shared and networking opportunities that present themselves is awesome. Raj and Team, well done, The event was incredible and i must say it really did it for me!!"

Assistant Executive Director

"This conference was an opportunity for many call center professionals to express and showcase what they are doing. "


"Very well organized, friendly atmosphere, structured and promoting to get out of comfort zone and build warm relationships. Such a good example enabling people to interact "

Business Developement Director

"Inspired a lot from the people participated. I contacted most of them and took back tips for improving rewarding system, performance and customer satisfaction KPIs. Friendly atmosphere in an event that looked like Oscar's finals"

Senior Manager Operations

"Awesome conference, very insightful. Great tips and ideas. "

Managing Director (CXO)

"Here I saw people who are dedicated and enthusiastic in their work. People who love their work presenting with honesty what they are doing, what is working and what is not."

Vice President of Business Development

"Excellent event, excellent organization and excellent best practices sharing . Thank you so much for this week!"

Manager of Customer Service Change Management

"The event was even better than I expected, as I could learn from other people's projects from all over the world and have the chance to network."

Chief Services Officer

"Overall experience was excellent, could not ask for more."

Head of Development & Optimization of Customer Care Ops

"Learn the best pratices from the best in the industry - it's an enriching event to everyone."


"It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar."

Operations Manager

"Excellent opportunity to learn and get tips from other colleagues from the industry!!"

Senior Manager Digital Customer Experience

"Thank you so much for this! Awesome experience"

Director Performance Optimization and Vendor Management

"I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees."


"The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator."

Retail & Contact Center Development Manager

"A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service."

Business Development and New Operations Division Head

"This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want."

Customer Service Director

"It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be"

Customer Service Improvement Manager

"The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry"

Leadership & Personal Development Coach

"ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world."

Head of Retail Customer

"This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore."

Operations Director

"This is a perfect opportunity to see best cases in the industry and to meet with different people from different countries/cultures and exchange ideas. Every year, it inspires me with new ideas to implement"

Traffic Manager ING Contact Centre

"Fantastic conference - amazing networking abilities, it was a real pleasure!"

Managing Director

"Excellent networking opportunity and a conference where you can learn whats happening in the industry. Contact center World is the oxygen of the industry. Resisting change is like holding your breath, if you persist, you die so attend and learn from your peers."

Head of Innovation

"The openness of all presenters was refreshing, and it was a pure best practice event. There's no point in re-inventing the wheel when so many great best practice ideas and initiatives already out there, and are freely available during the course of this conference... plus you won't be pestered by vendors!"

General Manager

"This event tops all previous events i attended. Cannot name them but they were in sweeden, france, Jordan, and two other countries but this one is more serious ... the most enjoyable, yet condensed learning experience in the contact center world"

Assistant Manager - National Contact Centre

"It was an amazing event - very well organised - professional - nice ideas to implement - & lots of fun :)"

Operations Director - Europe

"Attended contact centre world Emea conference in London. Well organised Raj and some great presentations."





  • CX & CC Best Practices - from the small to the largest companies, inhouse and BPO's

  • Emergency Services & Public Services Centers

  • Leadership

  • Customer Service Best Practices

  • Setting up and Running Home / Remote Agent Programs

  • How To Enhance Your Contact Center Quality Scores!

  • Calling For Success - Outbound Campaigns For Results!

  • Technology Innovation - Technology Solutions to enhance CX/CC including AI and more

  • Incentive Schemes - Motivating Your Team to Be the Best They Can!

  • Turning Cost Centers into Profit Centers Through Sales Campaigns

  • Self Service Solutions to enhance CX and Reduce CC Cost

  • Making the Most of Your Workspace - Designs That Improve Employee Performance!

  • Recruiting for Your Contact Center? - Unique and Effective Strategies

  • Making Outsourcing Work - Developing a Win:Win Partnership

  • Developing Customer Loyalty Programs that Really Work!

  • Going Green - How to Make Your CC Environmentally Friendly

  • Social Media Management through the Contact Center - Building Fans and Managing Service and Sales

  • How To Drive More Sales Through Sales Management Techniques!

  • How To Sell More in Your Center! - Top Sales Professionals Explain!

  • Workforce Planning Best Practices

  • HR Best Practices - Getting the Right People and Keeping Them!

  • Training - Key Role To Kickstart Performance and enhance CX


LEARN FROM THE BEST hundreds of ideas and best practices




Who Should Attend? Industry professionals looking for best practices and to add value to their company and their career!


4 times a year we Certify industry professionals who attend our Best Practice events. This will show your knowledge and expertise and you can then add CCCBP after your name to show you know best practices! You will also get a certificate and logo valid for 12 months to add to your professional collection. Your colleagues and peers will see you as a true professional and you will also have access to information, ideas, videos from presentations and a fantastic network exclusive to this event - fellow professionals you can ask for advice!

DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from

BCA (Bank) on ContactCenterWorld Events

Jim of Showdown Displays on events

Alberto Zurich NA on events

Neo of MultiChoice Group on events

Jephin of Dubai Tech on events

Mario Pereira Manpower Group on events

Andrew of IGT on events

Rudi Scout of Grypp on events

Bharat of ABSA Bank on events

Mariana of Teleperformance on events

Saskia Kusumah of Prodia on events

Teleperformance Portugal on Events

Bank Negara Indonesia on NEXT GEN events

Comments From Delegates 2023

Blibli on Events

Rendar Mahardhika Putra - Head of Contact Center at Coca-Cola Europacific Partners Indonesia on Events

Neo Marinyele - Senior Call Centre Manager at Multichoice SA on Events

Candido Ferreira - Director at ManpowerGroup Portugal on Events

Dian Sahri Ramadhan - Manager at PT Bank Central Asia Tbk on Events

Via Rahma - Manager at PT Bank Central Asia Tbk on Events

Dave D'Arcy - Industry Expert & Veteran

Faran Niaz of CX Future on Contact Center World events

WOW What an Amazing Event

WOW - Join this event!

2018 Next Generation Contact Centers - Berlin Testimonials

Gerhard Landry of Webhelp on ContactCenterWorld Events

Malcolm Vining of ABSA on ContactCenterWorld Events

Jaques de Beer of Talksure SA on ContactCenterWorld Events

Bharat Parshotam of ABSA on ContactCenterWorld Events

Utku Toprak Teleperformance Turkey on ContactCenterWorld Conferences

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