2019 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

JUNE 24-27 VIENNA

Welcome to the HIGHEST Rated Contact Center & CX Event!

100% Case Study - AWARD WINNING IDEAS from the best around the World

Fantastic NETWORKING, CERTIFICATION & TOOLS to help you today and tomorrow!

Conference Overview

LEARN, ENGAGE & NETWORK in the contact center world's most highly rated event


Past Presenters included

Below is a list of companies who have shared their amazing best practices with conference delegates. Each is an award winning company and when you attend one of our events you hear ideas you just don't get anywhere else - its almost like you are visiting the best contact centers in the world and getting their best ideas in minutes - so, delegates take away hundreds of ideas from our events!

Absa
South Africa southafrica

Alonet Bilgi Teknolojileri
Turkey Turkey

Arçelik
Turkey Turkey

AssisTT
Turkey Turkey

Bank Aljazira
Saudi Arabia saudi

Borusan Otomotiv
Turkey Turkey

BPO PLUS WLL
Qatar qatar

Citizen Account Saudi
Saudi Arabia saudi

Contact Center Gran Ltd
Russia russia

DHL Express (K) Ltd
Kenya Kenya

DHL Express South Africa
South Africa southafrica

Hamad Medical Corporation
Qatar qatar

Mashreq Bank
United Arab Emirates UAE

Merchants SA (South Africa)
South Africa southafrica

Ministry of Education.
Saudi Arabia saudi

Multichoice SA
South Africa southafrica

Randstad Portugal
Portugal portugal

Skupina ČEZ
Czech Republic czech

Smollan
South Africa southafrica

Standard Bank South Africa
South Africa southafrica

Talksure
South Africa southafrica

Telecontact
Russia russia

Turkcell Global Bilgi
Turkey Turkey

Vestel
Turkey Turkey

Volkswagen Group South Africa
South Africa southafrica

CONFERENCE RELATED VIDEOSVideos from past events - including a visit from a President of the USA!

Best in the World Awards Gala Dinner Prague 2018

2018 Best in the World Conference Prague Volume 3

Journey to the Best Contact Centers in the World Awards Finals 2018

2018 Best in the World Conference Prague Volume 2

2018 Best in the World Conference Prague Volume 1

2018 ContactCenterWorld.com APAC Awards Gala Highlights

Day 2 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 4 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 3 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 1 - 2018 Next Generation Contact Centers Best in Asia Pacific

2018 NEXT GENERATION CONTACT CENTERS - ORLANDO JUN 19-21 - DAY1

2018 NEXT GENERATION CONTACT CENTERS - ORLANDO JUN 19-21 - DAY3

2018 NEXT GENERATION CONTACT CENTERS - ORLANDO JUN 19-21 - DAY2

WOW Comments - NEXT GENERATION Contact Center & Best Practices Event

2018 NEXT GENERATION CONTACT CENTERS - BERLIN DAY3

2018 NEXT GENERATION CONTACT CENTERS - BERLIN MAY 7-10 - WHAT DELEGATES SAID

2018 NEXT GENERATION CONTACT CENTERS - BERLIN DAY2

2018 NEXT GENERATION CONTACT CENTERS - BERLIN DAY1

How to set up and update your professional profile

President of the USA Speaks at a ContactCenterWorld.com Awards Dinner

ContactCenterWorld.com Conferences - Golden Nuggets!

ContactCenterWorld.com Conferences - why attend?

ContactCenterWorld.com Conferences - Highly Recommended!

ContactCenterWorld.com Conferences - the difference

ContactCenterWorld.com conferences and benchmarking

ContactCenterWorld.com Conferences - ideas!!

ContactCenterWorld.com Conferences - Powerful Networking!

Jaques de Beer of Talksure SA on ContactCenterWorld Events

Malcolm Vining of ABSA on ContactCenterWorld Events

Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences

Edna Pereira Astro on ContactCenterWorld Conferences

Stephen Abbruzzese Concentrix NZ on ContactCenterWorld Conferences

Utku Toprak Teleperformance Turkey on ContactCenterWorld Conferences

Christoph Stolp Tipico on ContactCenterWorld Conferences

Martins Gagainis Lattelecom on ContactCenterWorld Conferences

Jasmin Aksan Astro on ContactCenterWorld Conferences

Ashil Ajoodha Standard Bank on ContactCenterWorld Conferences

Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences

Stephanie McDonald Concentrix UK on ContactCenterWorld.com Conferences

In ONE word what delegates said about our latest event!

DELEGATE TESTIMONIALSEVEN MORE REASONS TO NOT MISS THIS EVENT!

Sunjveer Panday

Talksure

Sales Manager | 6 Yrs in the industry.

There is a lot to learn from all parts of the world that will help you in your industry and make you much better.

Sibusiso Ndaba

Multichoice

Team Leader | 8 Yrs in the industry.

I did not expect such an event it exceeded my expectations, well done. It was absolutely an amazing experience. You learn a lot from it and you are able to network with the right people.

Bharat Parshotam

ABSA Bank

Head of Direct Delivery | 7 Yrs in the industry.

The best practices shared and networking opportunities that present themselves is awesome. Raj and Team, well done, The event was incredible and i must say it really did it for me!!

Miray Yılmaz Okunakol

ALONET BİLGİ TEKNOLOJİLERİ A.Ş

Customer Experience & Operation Development Director | 14 Yrs in the industry.

it's a good experience to be there and see new ideas

Koray Bebekoglu

Doğuş Otomotiv

Director | 20 Yrs in the industry.

Very well organized, friendly atmosphere, structured and promoting to get out of comfort zone and build warm relationships. Such a good example enabling people to interact

Maria Kotsyfaki

Mellon Group of Companies

Business Developement Director | 18 Yrs in the industry.

Inspired a lot from the people participated. I contacted most of them and took back tips for improving rewarding system, performance and customer satisfaction KPIs. Friendly atmosphere in an event that looked like Oscar's fin

Renée Thomas

Aegis South Africa

Senior Manager Operations | 20 Yrs in the industry.

Awesome conference, very insightful. Great tips and ideas.

Sheena Shaik

Talksure

Quality Assurance Supervisor | 8 Yrs in the industry.

The take back from the event was fantastic. You get to meet different people from different cultures. You get to exchange ideas with industry leaders. This event allowed me to grow as an individual .

Vanie Subramoney

Merchants

People Development Consultant | 11 Yrs in the industry.

This is a great opportunity to benchmark industry standards, gain new information and network beyond.

Eray Özcan

Turkish Ministry of Health

Director of Software

İt is very well organized event. and professional. Thx Raj for the great event.

Sandra Costa Martins

Teleperformance Portugal

Vice President of Business Development | 23 Yrs in the industry.

Excellent event, excellent organization and excellent best practices sharing . Thank you so much for this week!

Kassondra Riley

Hamad Medical Corporation

Asst. Executive Director of Patient Contact Centre | 19 Yrs in the industry.

this conference was an opportunity for many call center professionals to express and showcase what they are doing.

Mariana Arnaut

NOS

Manager of Customer Service Change Management | 5 Yrs in the industry.

The event was even better than I expected, as I could learn from other people's projects from all over the world and have the chance to network.

Mithum Singh

Merchants

General Manager - Operational Support | 17 Yrs in the industry.

Overall experience was excellent, could not ask for more.

Skuli Skulason

Reykjavik Energy

Managing Director (CCO) | 22 Yrs in the industry.

Here I saw people who are dedicated and enthusiastic in their work. People who love their work presenting with honesty what they are doing, what is working and what is not.

Ekaterina Osina

Teleperformance

CEO | 16 Yrs in the industry.

Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:)

Carla Basilio

Portugal Telecom

Head of Customer Care

Learn the best pratices from the best in the industry - it's an enriching event to everyone.

Lucia Pinto

Cisco

EMEA Service Delivery Manager

It has been a great week, thanks everyone for the inspiring presentations!

Vanesa Criado Silvar

Concentrix

Operations Manager

Excellent opportunity to learn and get tips from other colleagues from the industry!!

Pedro Gomes

Teleperformance Portugal

Chief Operating Officer

It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar.

Ashil Ajoodha

Standard Bank

Manager Campaign Execution | 17 Yrs in the industry.

This was my first time with ContactCenterWorld , it's was great ! Very organized and professional team. . The sharing of best practices between the best in the industry was priceless. I would recommend others to come see and experience it for themselves

Vildan Cal Özel

Turkcell Global Bilgi

Operations Director | 11 Yrs in the industry.

This is a perfect opportunity to see best cases in the industry and to meet with different people from different countries/cultures and exchange ideas. Every year, it inspires me with new ideas to implement

Ronelle Cain

Multichoice

CCM DStv Digital Care | 5 Yrs in the industry.

Thank you so much for this! Awesome experience

Tunde Hubina

UPC Direct

Customer Care Director

I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees.

Ana Ferreira

Metlife

Telemarketing Operations & Projects Manager Iberia | 20 Yrs in the industry.

This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share. I learned a lot with all them. Thank you very much for the opportunity.

Philippe Belhomme

ING Direct

Traffic Manager ING Contact Centre

Fantastic conference - amazing networking abilities, it was a real pleasure!

Gustavo Madeira

NOS

Director

The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator.

Emil Seyfferdt

Emirates Airlines

Retail & Contact Center Development Manager

A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service.

Mine Ozkut

Turkcell Global Bilgi

Business Development and New Operations Division Head

This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want. All you have to do is communicate with people. There is fun, too.

Erbil Topgul

B/S/H/

Call Center Line Manager

It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be

Joaquim Costa

NOS

Customer Service Improvement Manager

The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry

Christelle Correia

Clientele Limited

Operations Director

ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world.

Paul Kavanagh

Sportingbet

Managing Director

excellent networking opportunity and a conference where you can learn what happening in the industry. Contact center World is the oxygen of the industry. Resisting change is like holding your breath, if you persist, you die so attend and learn from your peers.

John Connolly

British Gas

Head of Innovation

The openness of all presenters was refreshing, and it was a pure best practice event. There's no point in re-inventing the wheel when so many great best practice ideas and initiatives already out there, and are freely available during the course of this conference... plus you won't be pestered by vendors!

Tamsin Bradford

Sage

Head of Support & CX | 19 Yrs in the industry.

This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore.

Glenda Mailloux

Ooredoo

Chief customer experience officer

I found that the material covered was very relevant to all contact centers in today's environment. The quality of the presentations were very good as were the group discussions.

Ghassan Anabtawi

REACH for Telecom

General Manager

This event tops all previous events i attended. Cannot name them but they were in sweeden, france, Jordan, and two other countries but this one is more serious ... the most enjoyable, yet condensed learning experience in the contact center world

Halima Baksha

Clientele Limited

Assistant Manager - National Contact Centre

It was an amazing event - very well organised - professional - nice ideas to implement - & lots of fun :)

Les Blacker

Hinduja Global Solutions UK Ltd.

Operations Director - Europe | 6 Yrs in the industry.

Attended contact centre world Emea conference in London. Well organised Raj and some great presentations.

LEARN FROM THE BEST hundreds of ideas and best practices

  • How to Run a World Class Contact Center
  • Leadership and Team Management best practices
  • Social Media Management and the role of the contact center
  • Campaign Management - sales / direct response / outbound programs for top performance
  • Technology - innovation and solutions that are developed internally 
  • Customer Engagement - Improve your service and increase profits
  • Supporting the Center for Success - HR, Workforce Planning, IT - how these professionals support the center and how to get more from your teams
  • Outsourcing Partnerships
  • Help Desks - how they run, how to be a top performer
  • Training in Contact Centers - whats the best ways to engage your staff
  • Employee Engagement - how to engage staff, motivate and inspire them
  • Home / remote Agents - how to set up programs and run them successfully

       ... a full program designed to help any contact center professional learn more
           and become more valuable to their company!

      PLUS, You will literally walk away with hundreds of new, refreshing ideas from the best in the region! 

       and remember this is the contact center world's most highly rated event
       - a whopping 100% of delegates say they would recommend it!

 

EVENT BROCHURE Everything you need to know about this amazing event!

CLICK HERE to download the event brochure 

GET YOUR CERTIFICATE in contact center best practices

Attend the event and you could qualify for this prestigious annual certificate to show off your knowledge. Add a logo to your LinkedIn profile and email to show off your professional status!

We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices!

Who Should Attend? Industry professionals looking for best practices and to add value to their company and their career!

The event is ideal for:

  • VP's,  Directors, Senior Managers - involved in running or strategy for contact centers and or customer service

  • HR Personnel, Workforce Managers, IT Managers - looking for best practices!

  • Supervisors/team managers - and even rising stars in your contact center!

  • Consultants - who advise business on contact centers and customer engagement

  • Hardware / Software and Service Providers - wishing to learn current trends and challenges

     ... Anyone who either runs, sells to or supports contact center / customer service operations.

     NOTE: Everyone pays the same - unlike some events where those who sell solutions pay more,
     we treat everyone the same! 

Who Typically Attends? Industry professionals looking for best practices and to add value to their company and their career!

Top professionals from the region including those within the following sectors:

  • Banking / Finance / Insurance
  • Government
  • Utilities
  • Healthcare
  • Business Services
  • Telecoms
  • Distribution
  • BPO/Outsourcing
  • Charity / Not for Profit
  • Travel / Tourism

This event attracts delegates from all over the region - its probably the most multi-national event in Europe, Middle East & Africa! 

Typically we attracted delegates from:
UK UK
Saudi Saudi Arabia
UAE UAE
South Africa South Africa
CZECH Czech Republic
UKRAINE Ukraine
TURKEY Turkey
TANZANIA Tanzania
POLAND Poland
IRELAND Ireland
Malta Malta
France France
Spain Spain
Portugal Portugal
Belgium Belgium
Russia Russia
Austria Austria
Qatar Qatar
Greece Greece

Awards Gala Dinner Join in celebrating the best in the industry!

Join us at the awards gala dinner to wrap up the amazing conference! We will have fun and celebrate the best of the best as we recognise this years Top Ranking Performers Awards and present medals and awards to those who are voted the best at the conference! 

DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com

Best in the World Awards Gala Dinner Prague 2018

2018 NEXT GENERATION CONTACT CENTERS - BERLIN MAY 7-10 - WHAT DELEGATES SAID

Malcolm Vining of ABSA on ContactCenterWorld Events

Gerhard Landry of Webhelp on ContactCenterWorld Events

Bharat Parshotam of ABSA on ContactCenterWorld Events

Jaques de Beer of Talksure SA on ContactCenterWorld Events

Utku Toprak Teleperformance Turkey on ContactCenterWorld Conferences

Stephanie McDonald Concentrix UK on ContactCenterWorld.com Conferences

Ashil Ajoodha Standard Bank on ContactCenterWorld Conferences

Ozge Tekalp Turk Ekonomi Bankasi on ContactCenterWorld Conferences

Martins Gagainis Lattelecom on ContactCenterWorld Conferences

Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences

Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences

Christoph Stolp Tipico on ContactCenterWorld Conferences

Gert Jacobs Multichoice on ContactCenterWorld Conferences

Sercan Salgin Turkcell Global Bilgi on ContactCenterWorld Awards and Conferences

Marlon Samson Multichoice on ContactCenterWorld Awards and Conferences

Les Blacker HGS on ContactCenterWorld Awards and Conferences

Khaled Ramadan Bank Aljazira on ContactCenterWorld Awards and Conferences

Bathembu Futshane DSD SA on ContactCenterWorld Awards and Conferences

In ONE word what delegates said about our latest event!

Brian Dcosta - DHL UAE

Marlon Samson - Multichoice South Africa

Fatima Sullivan - DHL Sub Saharan Africa

Tulay Dogrular - Teleperformance Turkey

PJ Fouche - Advance Call South Africa

Emre Ozmen - Samsung Turkey

Sercan Salgin - Turkcell Global Bilgi (Turkey)

Garanti Bank

Truphone

Adelina Holding LLC

Vodafone Qatar

DHL Express Turkey

ege-esbeoglu-desmer

Brian Flygare - Credit Europe Bank

Turkcell Global Bilgi

Concentrix

Randstad Portugal

Hinduja Global Solutions UK Ltd.

TEB (Turkey)

CMC Turkey

Kyivstar

Rhmais

Desjardins Card Services

La Caixa

Tipico

DHL Express Qatar

Savant People Development

Inter Active Technologies South Africa

Montepio Portugal

Mellon Poland

DHL Express UK

4life Direct Poland

BNP Paribas Ukraine

Abdullah-Bawazir-alj

julie-warne-carnival

Khaled Ramadan - Bank Aljazira

NBG - Nektarios Mavrelis

mesut-cure-avea

Milena Linhartova - CEZ

Gustavo-madeira-zon

Standard Bank - Jasmina Ajoodha

First Data Hellas - Giannis Tsitsanis

kilan-dwarka-okeeffe

emre-yoleri-assistt

jorgen-holm-carlsberg

meraj-shabbir-abdul-latif-jameel

katarzyna-Hetman-Maleszka-iti

sandra-matos-zon

claude-bekker-cipc

isabelle-bussel-actical

Contact Center Visits! Combine your attendance with visits to centers at the destination city or en route



Looking for a custom tour on your travels?

If you want to stop over on your way to one of our events to visit a contact center or two, let us know - we will be glad to see how we can assist you and your group. We also have details of our Contact Center Exchange Program at this page 

Help Sell the Idea to your Boss! How to justify the investment to your leadership

When it comes to this event, sometimes you need a little extra help to persuade your boss this is a really worthwhile investment in your time and the corporate funds.

Remember, this is perhaps the fastest way to learn best practices and if you can take a few ideas back that will help your center, it can pay for itself many times over!

We have a dedicated page with information to help you at this link

Added Value - Increase Your ROI Tools to Help You Get More Out of the Event!

Full access to presentation slides and conference videos* online after the event

We will make sure you are networked with delegates from the event so you can stay in touch post the event using our fantastic online chat and messaging tools!

We offer translation equipment to rent for groups of 4 or more so you can bring along staff members who may not understand English (all sessions in English). Details here

*Videos shared by presenters.

Foreign Visitors

Do I need a visa? Click Here

(note if you require a Visa letter from us stating you are attending our event, you can obtain one from our system only after you have purchased a ticket for the event - our system will give ticket holders a link to personalise a letter for immigration that they can use with their visa application. We are not able to issue any letters without a ticket purchase)