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Join the event LIVE ONLINE 13-16 SEPT
In today's business world, customers can use a number of different channels to contact your company - voice, email, social media, sms etc. Finding the most cost effective and efficient way to manage these interactions is a challenge. Most will end up in the call/contact center or customer service center.
This event, the 16th annual the Online NEXT GENERATION of Contact Center (CC) & Customer Engagement BEST PRACTICES Conference is aimed at those who operate, OR plan to operate in Europe, Middle East & Africa.
The event will help you with award winning strategies and tactics from the best in the region!
It's the most highly rated event series (100% of delegates recommend it!) for a reason - it's engaging and full of hundreds of practical ideas to help you achieve the NEXT GENERATION of Customer Experience (CX)!
In this the Online NEXT GENERATION Conference you will hear from the business professionals who manage these challenges for their company and you learn about World Class:
abcallcenter ( SAFIR AB ARAM Co.) as outsourcing Contact Center & BPO, using advanced Technical and expertise substructure?s along with associated worthwhile Managerial experiences which are presents of the past years, will provide Valuable Services at discretion of customer oriented Companies and organizations interested in change and transformation. AbCallcenter as Contact Center utilizing Pro-transformation spirit of Management, has acted upon cognition of the demands of the companies and manufacturing, trading, serving, industrial and other organizations, and In the alignment of attainment of the best, has tried to prepare all necessary supporting & technical substructures.
Our Call Center offers its services depending on the type of business of our clients have. Most of our services are customer service call center and customer support. Our call center receives, processes, and responds to over 7 million requests annually through multiple channels, such as voice, chat, email, and social Medias. We are providing a variety of services to our clients such as, customer service, help desk, marketing, surveys and sales. Our main scopes of service are banking, payment, telecom and insurance. We are playing the important role in our clients business and we know we must have a very good relation and understanding of our clients’ vision.
Allianz, one of the world's most powerful financial communities, serves as one of the world's largest insurance and asset management companies, with over 140,000 employees in more than 70 countries, according to the Brand Finance "Global 500" research. Allianz Turkey, which has 2500 employees, 12 regional directorates, 4000 agencies, more than 2000 bank branch channels and 6000 contracted institutions with 6 million customers in 81 provinces, hosts Allianz Insurance, life insurance and pensions companies operating in the field of elemental insurance under its roof. Allianz's history in Turkey dates back to 1923 and its existence dates back to 1988.
AssisTT, serving in 20 cities and 25 different centers throughout Turkey with approximately 10 thousand employees, is a customer contact point. It also serves as a strategic companion to many public organizations and private companies in addition to Turk Telekom group companies. As one of the biggest call center company in Turkey, AssisTT aims to be the company that defines standards in its field in a short time.
Support customert and sell products
Bank AlJazira (BAJ) is a Joint Stock Company incorporated in the Kingdom of Saudi Arabia. BAJ commenced its business on October 9, 1976. BAJ is recognized as a Shari'ah compliant financial institution in Saudi Arabia. BAJ is a client-driven and service-oriented Saudi Financial Group which provides individuals, businesses and institutions with Shari'ah compliant financial services through professional and dedicated staff.
Aljazira Phone acts as a one-stop-shop for Bank Aljazira existing and potential customer, whether internal or external. We offer the following services: 1) Inbound Customer Service 2) Inbound Sales 3) Outbound Sales 4) PoS Merchant Help Desk 5) Online Banking Help Desk 6) Branch Help Desk 7) Social Media Help Desk
Borusan Otomotiv, founded with the partnership between Borusan Holding and Giwa Holding operating in Germany has been the Turkey distributor of BMW. With the addition of BMW Motorrad in 1992, Land Rover in 1998, MINI in 1999 and Jaguar in 2014; the range of Borusan Otomotiv has expanded.
CCC is a BPO companies in the field of Customer Care in Europe and has been offering international customer care solutions for more than 20 years. More than 8.500 service professionals at 22 locations in 11 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media, Digitalization, IVR Solution, as well as Backoffice activities. 54 international awards, certifications to EN 15838, as well as the ranking in the Global Outsourcing 100, confirm the high quality standards in CCC.
DHL is part of Deutsche Post DHL is a global market provider in the logistics industry. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics, and international mail services to its customers. DHL's global network composed of more than 220 countries and territories and more than 300,000 employees worldwide, it offers customers service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management, and education.
DHL is part of Deutsche Post DHL and is the Logistics Company for the world. DHL is the global market provider in the logistics industry. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics, and international mail services to its customers.
The main philosophy of our company is not just to support customers but to provide an excellent service and treat every request as the most important. Our goal is not just to satisfy but to exceed the customer expectations. This role is fulfilled by my contact center with the main focus on our customers. My team faces various requests starting with bookings of transportations, service enquires, trackings of shipments and the processing of complaints and all of that with an insanely customer centric behavior.
We are a courier company in over 220 countries across the world.
DHL is the global market leader in the logistics industry. DHL commits its expertise in international parcel, express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers.
Roles of our Contact Center: - bookings - support customers - tracing - handle claims and complaints - sell services
Dubai Police, 901 Call Center, serving all Segments of Customers, 24 hours a day, year-round, and in 7 Languages. Smart Systems Automatically identifies Callers with disabilities, heart patients and old aged customers.
Our organization prides itself in being a Customer-Centric Organization that places great value on capturing customer voice and acting in real time to fulfil customer needs and far exceed customer expectation. We participated in many international awards and won the first place in the Dubai Government Excellence Award in the field of customer service and the best government service via mobile phone. The call center service was launched on 20/10/2010 and it operates 24/7 and aims to always provide low effort/best quality services to all segments of Dubai Police Customers.Capturing customer voice and covering customer needs are Strategic directions to us. our call center deals with suggestions, complains and provide technical support on the use of our organization applications among other aspects of support. All of the above is aligned to the United Arab Emirates government strategy, mission and vision to provide low effort, seamless and Omni Channel services 24/7/365. Managing all of this and achieving pioneering results is what keeps me awake at night.
International outsourcing sales & retentions providers
The main role is adding value to partners in retaining their current base through providing an exceptional level of service and efficiency in a sales and retention operation. Reactivation of lost customers also forms a part of this "reactivation" role, plus cross-marketing value added services to increase the value perception of their clients to their main brand.
EXL is a provider of offshore business process outsourcing solutions to the Global 1000.
We are a large outsourcing service provider with more than 31,000+ professionals across the globe serving 850+ clients from 50 global delivery locations across the United States, Europe, Asia, Latin America, Australia and South Africa. As part of our strategy, “to be where our clients need us,” we decided to invest in a delivery center in Cape Town, South Africa in 2015. We currently serve 2 international clients from our South Africa delivery center. Large UK Insurance Client – we manage inbound Service and Claims calls for this campaign. The scope of work include - Service: Policy changes, Coverage verification, Payments, Refunds, Upsell, assist with document request and Complaints management. Claims: Claim set-up, Cover verification, Instructions to supplier – high complexity work requiring great Customer Service, High EQ and natural ability to exercise empathy Large Australian Insurance Client - we manage inbound Sales and Service calls for this campaign. The scope of work includes - assisting customers with Quotes, Amendments, Product Alignment and Sales, Renewals, Policy changes, Coverage verification, Payments, Refunds, Document request and Complaints management – this voice work is the highest complexity of work we do across other Voice across geographies, as it requires Customer Service, Sales and Negotiation Skills.
EXL is an outsourcing service provider with more than 28,000+ professionals across the globe serving 800+ clients from 50 global delivery locations in the Americas, Europe, India, Asia, Colombia and South Africa and offer support in more than 25+ languages.
Established in 1946, Garanti Bank is Turkey’s second largest private bank. Garanti is an integrated financial services group operating in every segment of the banking sector including corporate, commercial, SME, payment systems, retail, private and investment banking together with its subsidiaries in pension and life insurance, leasing, factoring, brokerage and asset management, besides international subsidiaries. Implementing an advanced corporate governance model that promotes the Bank’s core values, Garanti has BBVA as its majority shareholder and builds its strategy on the principles of always approaching its customers in a “transparent”, “clear” and “responsible” manner, improving customer experience continuously by offering products and services that are tailored to their needs.
Our primary role is “Customer Service”. Recognizing the importance of customer satisfaction created by quality and consistent service delivery, we analyze customer needs timely, efficiently and accurately, and offer our customers fast and easily accessible services targeted at first call resolution. With a successful track record of 21 years, we maintain our dedication and contention in the sector with our differentiating service concept by producing customer-centric solutions through innovations in technology and by financial products portfolio positioned in line with the Bank’s strategies. We interact with our customers through a variety of mediums such as Telephone, E-mail and Video Call. Credit card inquiries, banking transactions, informative services, digital channels’ services and inbound & outbound sales activities are the main services that we provide to our customers. In addition, we have dedicated groups such as affluent banking, investment banking, mortgage & general purpose loans. By having “Branch Calls Management” unit, besides being the first contact point for the central calls of the retail branches, abandoned branch portfolio calls are directed to the Contact Center to create on the spot solutions to our customers.
We are a fleet leasing company in Turkey since 2003. Our main goals are raising standards of our customers and helping them to be successful in their corporate life by providing privileged vehicle and fleet solutions to them. We serve customers with more than 240 staff in İzmir, Bursa, Ankara, Adana, Istanbul. We facilitate the lives of our about 6.000 corporate customers
We began our journey in 2003 and we continue today as the leading fleet leasing company’s solution center of Turkey. With our solution center service, our main goals are raising standards of our customers and helping them to be successful in their corporate life by providing privileged vehicle and fleet solutions to them. We provide solutions for the needs of our customers with our expert staff which has a good grasp of operational leasing processes and, is experienced in this industry. Our 16 years of operational leasing experience allow us to deeply understand the customer journey and make it simpler, faster, safer and valuable with rapid and highly effective support. Our solution center is serving customers for both aftersales and sales issues via inbound and outbound platform. And also we have a customer complaint & suggestion management team. We deliver accessibility, reliable information, and care to our customers in each interaction, making every contact an opportunity to improve the trust between customers and our company via treating each customer as unique. It is not easy to understand automobile technical for the customers. As solution center of our company, we manage the company-customer communication required at all stages of the customer life cycle through all channels with the philosophy to provide a perfect customer experience. By solving customer requirements and inquiries in a fast and efficient manner, we create maximum customer satisfaction.
National Bank of Oman Founded in 1973, National Bank of Oman was the country’s first local bank, forging a rich history with Oman’s local businesses and its economy at large.
The primary objective of our call centre is to serve all the customer segments of the bank, from inquiries to daily banking functions, delivering an overall exceptional service accurately, effectively and efficiently. The call centre acts as a convenient extension of the branch and a customer service representative, which can be accessed 24 hours a day, seven days a week, cementing us as the customers’ channel of choice. The call centre agents are trained in supporting all of the bank’s standard products and services – ranging from simple balance inquiries to presenting tailored offerings in line with the customer’s goals or products and services that could be of interest to them. The call centre also handles all customer facing channels as well as receiving and recording customer complaints and compliments. In addition, the Customer Relationship Management (CRM) system manages marketing of the products and services through push SMS services and feeds into the synergy between the bank’s sales channels and branches creating an opportunity to upsell and cross sell. This enables the bank to cater to the customer’s requirements whether it be banking and transactions, borrowing, or the investment opportunities and protection options offered by the bank. The call centre also manages video banking facilities which includes but is not limited to cash transactions, even after business hours. Armed with the CRM system to anticipate the customer’s next request or action, the contact centre agents are able to meet the initial expectation and surpass service expectations for the next steps.
Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys™, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys™ is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.
Live Person Detection (LPD™) & SNoDrop™ benefits the contact center agent in several ways: - It eliminates accurately and consistently all calls to voicemail and other answering services removing frustration and wasted time. - It increases dramatically agent morale as any outbound calls to customers that would normally just hang up or become abusive on receipt of an outbound call will rarely reach an agent as they are terminated during the AI stage. This means that agents will only be connected to live calls recipients that are actually happy to talk to them. - It increases the number of opportunities to talk to decision makers and typically increases SPH (Success Per Hour) by around 40% thus increasing agents income.
Established in 2003, Ocular Technologies is a specialist enterprise communications company and turnkey services provider. The company has made its mark at the forefront of the industry as a preferred partner for large-scale corporates, SMMEs and government affiliates alike. ??With a reputation of in-house excellence and capability, its portfolio has now expanded from the contact centre industry to include emerging technologies that centre on enhancing the customer experience and delivering consistent ROI. The solutions we provide include Contact Centre Interaction Management and Optimisation platforms; Microsoft Lync, SharePoint and Dynamics deployments; social media monitoring and tracking; and cloud-based services and solutions such as LyncOnline, Office365, OcularConnect Hosted Contact Centre and OcularWired Hosted Workforce Optimisation. ??Ocular Technologies is 100 percent black owned and a South African Level 1 BEE Contributor with a procurement recognition level of 135 percent.
Pegasus is an airline in Turkey, which provides transportation opportunities on point-to-point basis in short and medium range flight lines and aims to set up a wide flight network with high flight frequency for guests. Pegasus Hava Tasimaciligi A.S, which was founded as a joint venture company on 1990 by Aer Lingus Group, Silkar Yatırım ve Insaat Organizasyonu A.S. and Net Holding A.S., entered into commercial operation with two airplanes. After being acquired on 2005 by Esas Holding A.S. owned by Sevket Sabanci and his family, Pegasus started scheduled domestic flights in November of the same year and became the 4th top among the scheduled airlines operating in Turkey. According to the final structure of partnership after the Initial Public Offering; 34.5 % of shares are floating in Borsa Istanbul and 65.5% belongs to Esas Holding A.S, whereas the rest is owned by Sevket Sabanci and his family.
At Pusula Call Center, our customers' requests for operational excellence, sustainable services and offering appropriate solutions in accordance with customer price are met with are experience since 2009. We offer innovative business models and professional solutions beyond the expected service.
Ensuring group coordination, following operational shifts, ensuring and strengthening operational communication, following and organizing changing workflows, ensuring intra-group communication
Tele2 AB is a major European telecommunications operator, with about 34 million customers in 10 countries. It serves as a fixed-line telephone operator, cable and Digital television provider, mobile phone operator and Internet service provider.
The company's Distance service is engaged in processing incoming and outgoing customer requests for company services. Support is provided on the voice line, in digital channels, including SM
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Customer Care, Customer Service, Acquisition, Technical support, Debt Collection, Back office and Chat and Sales
Truphone provides businesses and individuals with mobile phone plans. We built a single network for the whole world on a fundamental premise that global network's mobile network should be build without consideration for country borders which is completely different than most operators today. We bring you closer to your contacts. We give our customers 8 international numbers on a single SIM which effectively makes them a local in those 8 Truphone countries. Our customers are truly global and need to stay connected and we take it as our mission to keep them connected wherever they are in the world. We provide our customers outstanding 24-7, multilingual support that they can access quickly and easily anywhere in the world.
Main Center Role: Our contact centers from both Lisbon and Manila are focused to keep our customers connected wherever they are in the world. This means that we offer 24/7 multi lingual customer service to ensure our customers get the best possible mobile connectivity and the best possible experience whilst they grow their businesses around the world.
Türk Ekonomi Bankası (TEB), a financial institution in the Turkish banking sector, started its banking activities in 1927. With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investment, leasing, factoring and portfolio management. After its public offering in February 2000, TEB became the partner of BNP Paribas in February 2005. TEB, with its partnership of BNP Paribas, expanded its expertise in corporate, commercial and private banking to retail banking, small business banking and SME banking. As of February 2011, TEB and Fortis Bank A.Ş. completed their legal merger under TEB brand.
Our vision is understanding customer needs, generating income by effective use of the sales force, being taken as a benchmark in the world, providing know-how and being a strategic force in our bank with qualified human resources, productive business processes and efficient technology.With increasing our NPS score, intending custormer satisfaction , sales depends on customer loyalty.
Vaillant Group, which has been operating in Turkey since 1874, when Remscheid was founded in Germany by Johann Vaillant, has been a pioneer in the heating and ventilation industry since 1992. Vaillant Turkey provides services for the highest level of customer satisfaction with its renewable energy-sourced, environmentally friendly and energy-efficient heating and ventilation products in Istanbul Central and Izmir, Adana, Ankara regional directorates and its authorized vendors and services spread throughout the country.
Vericall Ltd is an outsource contact centre specialising in subscription sales and customer management. With 10 years experience managing Pay-TV contact centre solutions including high volume event based solutions, Vericall can help you deliver exceptional customer service while driving revenue with sales through service.
VeriCall performs a variety of functions on behalf of our clients. Primarily these are focussed around customer service, we provide services for over 68% if the UK and Irish Directory Enquiries market as well as front line support to firms across Cosmetic Surgery, Travel Industry, IT Support, Financial advisors, Medical Insurance providers, Telecoms and Catering firms. Along side this we also provide full customer lifecycle management to firms in the payTV industry. This inculdes subscription sales, technical support and customer service, fulfilment services and debt recovery.
The contact Centre is the primary route of access for all Vonage Business Customers in the European and Australian market, throughout the customer lifecycle. This include sales, provisioning, billing, customer enquiries and retention as well as Technical support . The centre operate 24/7
Provide personal resilience support to call centres and the customer service industry
Webhelp is a Paris-based international customer relationship management group. Webhelp engineers customer experiences on behalf brands, and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross more than 35 countries and more than 140 customer experience hubs.
Customer Contact Center
To view details about the company and their contact center, use the scroll tool below and click on their logo!
AB Call Center
Iran
Allianz Turkey
Turkey
AssisTT
Turkey
Bank Aljazira
Saudi Arabia
Borusan Otomotiv
Turkey
Competence Call Center
Austria
DHL
Switzerland
DHL Express (Austria) GmbH
Austria
DHL Express South Africa
South Africa
DHL Switzerland
Switzerland
Dubai Police
United Arab Emirates
Ec3
South Africa
EXL Service
South Africa
EXL Service (I) Pvt Ltd
india
Garanti BBVA
Turkey
Hedef Filo
Turkey
National Bank of Oman
Oman
Noetica
United Kingdom
Ocular Technologies
South Africa
Pegasus Airlines
Turkey
Pusula Call Center
Turkey
Tele2 Russia
Russia
Teleperformance Egypt
Egypt
Truphone
United Kingdom
Türk Ekonomi Bankası (TEB)
Turkey
VAILLANT
Turkey
VeriCall
United Kingdom
Vonage
United Kingdom
WARN International Ltd
newzealand
Webhelp Turkey
Turkey
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Limited time only!
Global Best Practice Conference 8-11th Feb 2021
Sample awards presentations 2020 finals
improvement award infomedia teguh
tech innovation BCA
operational management jenny bca
recruitment Via Rahma BCA
remote agents tokopedia
sales campaign teb
technology innovation tele2
social media allianz
sales campaign telkomsel
it professional yongky
customer service professional kherianda BCA
sales campaign coca cola
it professional Anthony BCA
trainer william morris bca
client services riduan infomedia
sales professional nurul BRI
sales professional sascha exl
customer service professional dimitri pertamina
Customer Service Borusan
Customer Service - Pertamina
tech innovation borusan otomotive
customer service sompo
Customer Service Truphone
outsourcing partnership bca
improvement award ovo
client services yusuf mitracom
customer service TEB
Customer Service - Bank Indonesia
operational management dameria bca
workforce planning Lidia BNI
customer service ptt pusula
sales manager angela bca
hr professional Via Rahma
Customer Service - Bimbo
tech innovation tokopedia akbar
sales professional burcu teb
supervisor erya bank indonesia
customer service assistt
supervisors Istauton BCA
Customer Service Telkomsel
sales professional jiadaturrahman bca
Customer Service Vericall
garanti bank customerservice
operational management choerniadi pertamina
operations management nitesh dhl
supervisor rikrik pertamina
recruitment campaign bni
social media BCA
sales campaign BCA
outsourcing partnership worldconnection and quicken
workforce planning Lisbeth BCA
outsourcing partnership tokopedia
help desk bca
Community Spirit Tokopedia
project manager keia bni
Public Services Center - Dir Treasury
Contact Center EXL
Contact Center Link Aja
Project Manager Harapan Takaryawan
outbound campaign bca
Quality Donal BCA
analyst Rizky bca
contact center assistt
Contact Center BCA
Project Manager Anastasia BCA
Outbound Calling Tele2
Help Desk DHL SA
Community Spirit Mass Mutual
customer loyalty
contact center tokopedia
Green Contact Center - EXL SA
Quality Dewi Tokopedia
Public Services Center - Pertamina
Self Service Technology Tokopedia
Analyst Esty BCA
Community Spirit BCA
direct response tokopedia
Contact Center Mass Mutual
direct response bca
Tech Innovation - Noetica
Public Service Center - Bank Indonesia
Technology Innovation Kleu
contact center tele2 elena
quality fateeqah exl
Incentive Scheme BCA
Design BCA
Incentive scheme Bank Indonesia
recruitment campaign tele2 lidia
remote agents igt
analyst exl hitesh
social media tele2
design pegasus airlines
worldconnection design
contact center vericall
Coca-cola
contact center pertamina
leader exl pratap
customer-service - ccc ana
analyst thabiso dhl
self service allianz
leader dave d'arcy
help desk vonage
quality karabo dhl
CCC and Zalindo Outsourcing Partnership
contact center bimbo
green center bca
tech innovation ocular
customer service tele2 elena
customer service assistt
best cc clint ec3
design - worldconnection
social media ec3 clint
Best Design - Tokopedia
Zeynep Celebi Garanti BBVA Bank
Lidia Velichko Tele2
Iris Lim and Rafiqah Hisham of Young Living
Pommie Lutchman Ocular Technologies
Elena Scherbakova Tele2 Russia
Caglar Yuksel Allianz
Maria Sucgang Truphone
Ine Intan Sari OF Telkomsel
Ministry of Education Turkey (Pusula)_
Borusan Otomotive (Webhelp)
Social media at Bank Indonesia
Ministry of Health Turkey (Pusula)
Dubai Police
Managing Social media at Custom & Excise
Bank Aljazira
Ebru Demir of Assistt
Ali Ghanadian ABCallCenter
Noemie Wicky DHL Switzerland
Ahmad Altarawneh Dubai Police
Kala Byrum - RealPage
Olga Romanova of Tele2 Russia
Adam Taylor of VeriCall
Ratna Martalina of Bank Negara Indonesia
Danny Singer of Noetica
Speaker Spotlight: Coca-Cola - Rendar
Speaker Spotlight: EC3 - Clint Waltman
About our events in 60 seconds
Speaker Spotlight: Vonage - Dave
Speaker Spotlight: Directorate of Treasury Indonesia - Ali
Cathay United Bank Contact Centre
Young Living Video
Ine Intan Sari - Operational Manager, TELKOMSEL
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2018 ContactCenterWorld.com APAC Awards Gala Highlights
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In ONE word what delegates said about our latest event!
Best Contact Center - Bank Indonesia - Nicke Vanadia Putri
Limited time only!
"I do like that it is vendor free!
Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!
"Presenter: Claudia Hawkins - Sr. Leader, Customer Experience & Loyalty
"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ...
Best communication channel:)
"Presenter: Ekaterina Osina - CEO
"Hearing directly from the Doers makes a big difference
. Get best practices from the industry, develop knowledge from the CC industry"Presenter: Valerie Sujobert - Global Service Delivery Manager
"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking
with people all over the world with exciting backgrounds and experiences to share."Presenter: Ana Ferreira - Telemarketing Operations & Projects Manager Iberia
"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class.
You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."Presenter: Reuben Canagaratnam - Vice President, Caribbean Contact Centres - English & Spanish
"What a great day... Creating networks
..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."Presenter: Tapas Howlader - Customer Contact Center Manager
"Great Day! Great Event!!
"Presenter: Mahmud Bin Alam - National Customer Service Manager
"It has been a great week
, thanks everyone for the inspiring presentations!"Presenter: Lucia Pinto - EMEA Service Delivery Manager
"It's a good experience to be there and see new ideas
"Presenter: Miray Yilmaz Okunakol - Strategic Accounts Director
"The take back from the event was fantastic. You get to meet different people from different cultures. You get to exchange ideas with industry leaders. This event allowed me to grow
as an individual . "Presenter: Sheena Shaik - Quality Assurance Supervisor
"I did not expect such an event it exceeded my expectations
, well done. It was absolutely an amazing experience. You learn a lot from it and you are able to network with the right people.
"Presenter: Sibusiso Ndaba - Team Leader
"This is a great opportunity to benchmark
industry standards, gain new information and network beyond. "Presenter: Vanie Subramoney - People Development Consultant
"The best practices shared
and networking opportunities that present themselves is awesome.
Raj and Team, well done, The event was incredible
and i must say it really did it for me!!"Presenter: Bharat Parshotam - Head of Direct Delivery
"This conference was an opportunity
for many call center professionals to express and showcase
what they are doing. "Presenter: Kassondra Riley - Assistant Executive Director
"Very well organized
, friendly atmosphere, structured and promoting to get out of comfort zone and build warm relationships. Such a good example enabling people to interact "Presenter: Koray Bebekoglu - Director
"Inspired a lot from the people participated. I contacted most of them and took back tips for improving rewarding system, performance and customer satisfaction KPIs. Friendly atmosphere in an event that looked like Oscar's finals
"Presenter: Maria Kotsyfaki - Business Developement Director
"Awesome conference, very insightful.
Great tips and ideas.
"Presenter: Renée Thomas - Senior Manager Operations
"Here I saw people who are dedicated and enthusiastic in their work
. People who love their work presenting with honesty what they are doing, what is working and what is not."Presenter: Skuli Skulason - Managing Director (CXO)
"Excellent event, excellent organization and excellent best practices sharing
. Thank you so much for this week!"Presenter: Sandra Costa Martins - Vice President of Business Development
"The event was even better than I expected
, as I could learn from other people's projects from all over the world and have the chance to network."Presenter: Mariana Arnaut - Manager of Customer Service Change Management
"Overall experience was excellent
, could not ask for more."Presenter: Mithum Singh - General Manager - Operational Support
"Learn the best pratices from the best in the industry - it's an enriching event to everyone.
"Presenter: Carla Basilio - Head of Development & Optimization of Customer Care Ops
"It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar.
"Presenter: Pedro Gomes - Chief Operating Officer
"Excellent opportunity to learn and get tips
from other colleagues from the industry!!"Presenter: Vanesa Criado Silvar - Operations Manager
"Thank you so much for this! Awesome experience
"Presenter: Ronelle Cain - CCM DStv Digital Care
"I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot
about the novelties & way of managing employees, career & professional development of employees."Presenter: Tunde Hubina - Customer Care Director
"The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator.
"Presenter: Gustavo Madeira - Director
"A must attend conference
if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service."Presenter: Emil Seyfferdt - Retail & Contact Center Development Manager
"This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry.
Everyone is so willing to share what they are doing, so you can benefit as much as you want."Presenter: Mine Ozkut - Business Development and New Operations Division Head
"It was an amazing conferences & learned many new ideas, I strongly recommend to everybody
... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be"Presenter: Erbil Topgul - Call Center Line Manager
"The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry"Presenter: Joaquim Costa - Customer Service Improvement Manager
"ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share
your own experience with the rest of the world."Presenter: Christelle Correia - Operations Director / Life Coach
"This is the event to attend
if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore.
"Presenter: Tamsin Bradford - Head of Support & CX
"This is a perfect opportunity
to see best cases in the industry and to meet with different people from different countries/cultures and exchange ideas. Every year, it inspires me
with new ideas to implement"Presenter: Vildan Cal Özel - Operations Director
"Fantastic conference
- amazing networking abilities, it was a real pleasure!"Presenter: Philippe Belhomme - Traffic Manager ING Contact Centre
"Excellent networking opportunity and a conference where you can learn whats happening in the industry. Contact center World is the oxygen of the industry.
Resisting change is like holding your breath, if you persist, you die so attend and learn from your peers."Presenter: Paul Kavanagh - Managing Director
"The openness of all presenters was refreshing, and it was a pure best practice event.
There's no point in re-inventing the wheel when so many great best practice ideas and initiatives already out there, and are freely available during the course of this conference... plus you won't be pestered by vendors!
"Presenter: John Connolly - Head of Innovation
"This event tops all previous events i attended.
Cannot name them but they were in sweeden, france, Jordan, and two other countries but this one is more serious ... the most enjoyable, yet condensed learning experience in the contact center world"Presenter: Ghassan Anabtawi - General Manager
"It was an amazing event
- very well organised - professional - nice ideas to implement - & lots of fun :)"Presenter: Halima Baksha - Assistant Manager - National Contact Centre
"Attended contact centre world Emea conference in London. Well organised Raj and some great presentations.
"Presenter: Les Blacker - Operations Director - Europe
Limited time only!
... a full program designed to help any CX and/or CC professional learn more
and become more valuable to their company!
PLUS, You will literally walk away with hundreds of new, refreshing ideas from the best in the region!
and remember this is the contact center world's most highly rated event
- a whopping 100% of delegates say they would recommend it!
Limited time only!
Attend the event and you could qualify for this prestigious annual certificate to show off your knowledge. Add a logo to your LinkedIn profile and email to show off your professional status!
We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices!
... Anyone who either runs, sells to or supports CX / CC operations.
NOTE: Everyone pays the same - unlike some events where those who sell solutions pay more,
we treat everyone the same!
Limited time only!
Top professionals from the region including those within the following sectors:
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This event attracts delegates from all over the region - its probably the most multi-national event in Europe, Middle East & Africa! Typically we attracted delegates from: |
Limited time only!
WOW What an Amazing Event
WOW - Join this event!
2018 Next Generation Contact Centers - Berlin Testimonials
Gerhard Landry of Webhelp on ContactCenterWorld Events
Jaques de Beer of Talksure SA on ContactCenterWorld Events
Bharat Parshotam of ABSA on ContactCenterWorld Events
Malcolm Vining of ABSA on ContactCenterWorld Events
Utku Toprak Teleperformance Turkey on ContactCenterWorld Conferences
Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences
Christoph Stolp Tipico on ContactCenterWorld Conferences
Gert Jacobs Multichoice on ContactCenterWorld Conferences
Ozge Tekalp Turk Ekonomi Bankasi on ContactCenterWorld Conferences
Martins Gagainis Lattelecom on ContactCenterWorld Conferences
Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences
Stephanie McDonald Concentrix UK on ContactCenterWorld.com Conferences
Sercan Salgin Turkcell Global Bilgi on ContactCenterWorld Awards and Conferences
Les Blacker HGS on ContactCenterWorld Awards and Conferences
Marlon Samson Multichoice on ContactCenterWorld Awards and Conferences
Khaled Ramadan Bank Aljazira on ContactCenterWorld Awards and Conferences
Bathembu Futshane DSD SA on ContactCenterWorld Awards and Conferences
In ONE word what delegates said about our latest event!
Fatima Sullivan - DHL Sub Saharan Africa
Emre Ozmen - Samsung Turkey
Brian Dcosta - DHL UAE
PJ Fouche - Advance Call South Africa
Marlon Samson - Multichoice South Africa
Tulay Dogrular - Teleperformance Turkey
Sercan Salgin - Turkcell Global Bilgi (Turkey)
Adelina Holding LLC
Garanti Bank
Truphone
Vodafone Qatar
DHL Express Turkey
Brian Flygare - Credit Europe Bank
ege-esbeoglu-desmer
Turkcell Global Bilgi
Concentrix
Randstad Portugal
Hinduja Global Solutions UK Ltd.
Rhmais
TEB (Turkey)
Desjardins Card Services
CMC Turkey
Tipico
La Caixa
Kyivstar
DHL Express Qatar
Montepio Portugal
Inter Active Technologies South Africa
Savant People Development
4life Direct Poland
BNP Paribas Ukraine
DHL Express UK
Mellon Poland
NBG - Nektarios Mavrelis
jorgen-holm-carlsberg
katarzyna-Hetman-Maleszka-iti
isabelle-bussel-actical
Abdullah-Bawazir-alj
claude-bekker-cipc
meraj-shabbir-abdul-latif-jameel
Khaled Ramadan - Bank Aljazira
Standard Bank - Jasmina Ajoodha
julie-warne-carnival
First Data Hellas - Giannis Tsitsanis
sandra-matos-zon
Milena Linhartova - CEZ
kilan-dwarka-okeeffe
emre-yoleri-assistt
Limited time only!
When it comes to this event, sometimes you need a little extra help to persuade your boss this is a really worthwhile investment in your time and the corporate funds even though this year you are doing it online!
There are lots of benefits of this event compared to many out there - we created a page with details. Remember, this is perhaps the fastest way to learn best practices and if you can take a few ideas back that will help your center, it can pay for itself many times over!
We have a dedicated page with information to help you at this link. And, if your boss asks if its 'free' - tell them of course not! its packed with amazing ideas from the best in the world and very valuable so not free but excellent value for money and there is no need to travel!!
Full access to recorded presentations
Depending on the type of ticket purchased, you can have up to 12 months full access to presentations online 'on demand' so you never miss an idea - you can see a sample here - click on the video image on the right
Certificate in Best Practices
Professional recognition is very important to us all - it shows everyone else that we value learning and can contribute more to our company - when you attend and purchase a full pass, after the event you will receive the Certificate in Contact Center Best Practices valid for 12 months - it will look great on your personal profile on ContactCenterWorld.com and other important social media sites!
Great Connections
We will connect all delegates to each other so you can message and chat with them online at ContactCenterWorld.com
Limited time only!
"There is a from all parts of the world that will help you in your industry and "Presenter: Sunjveer Panday - Sales Manager