"incredible platform to learn best practices.. & to get to know other colleagues in the same industry that partner with us & share our same pains but also share some of our solutions."

"I have attended over 20 times. Why? Because at Contact Center World we can learn from the best of the best and encourage my team to improve and innovate our contact center."

"This event's really beneficial for my company! We can learn so many things from others And we share the same problems, we can discuss the challenges!"

"by joining this event, I can improve my personal skills, and also my network!"

"the best practices shared are world class .. they have been invaluable... you have dozens upon dozens of nuggets ...It's directly impacted our business. It's commercial free...to Raj's credit, This is pure content!"

"If you're a customer engagement industry experts, if you're somebody who works in the contact center I believe this is the right place for you, you will be able to see where you are benchmark, your contact center and your customer engagement, customer service strategies and departments against many of the different industry giants "

" I would strongly urge all the contact center world organizations which are connected in any way to contact centers to join this event."

"It's the sharing of the ideas, the sharing of strategy so that when you get to your company, you're able to implement the ideas that have been shared. It's actually a powerful platform to be at and to be exposed to different ideas that other companies are doing out there. "

"We wanted to come and showcase and see how we compare to the rest of the world. When I was listening to the other leaders...I was like you know what, we can actually learn so much from everywhere."

"The good thing about this conference is when we interact with a lot of people from different cultures, we see a lot of passion, a lot of customer service tips, and a lot of designs. We take a lot from all of this and go back and use it in our call centres and customer services."

"It's been said many many times by people, Raj puts it on the list. It's the Olympics of the contact centre world. What a terrific event once again!"

"There is a lot to learn from all parts of the world that will help you in your industry and make you much better."

"Best event I've ever attended and I've been in the industry for many years! ...its a learning opportunity and you walk away from it feeling like you are part of an extended family."

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!"

"The content is invaluable as you're guaranteed to walk away learning at least one best practice."

"I really like the Contact Center World events. We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people"

"Truly superb event. Meeting global peers from all over the world, sharing ideas and best practices was spectacular"

"Always take-aways that I can implement, and nice to benchmark best practices with other companies"

"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) "

"Speechless....but its amazing event. We can learn something from other company especially for contact center industries...and we can connecting people "

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."

"Everyone shares so openly and always go away with new ideas to take to my center"

"Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending."

"This conference is full of ideas and knowledge sharing. Very good job and keep the spirit up"

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."

"Best event I've ever attended and I've been in the industry for many years! Exceeded my expectations. (The international aspect of the event was amazing). ...its a learning opportunity and you walk away from it feeling like you are part of an extended family."

"Amazing and great event Good opportunity to understand best market practices and expand social networking."

"There is nothing like it for getting advice and best practices from other professionals in the industry."

"Great Day! Great Event!!"

"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion and a desire to share."

"I would recommend this event to anyone in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry."

"It has been a great week, thanks everyone for the inspiring presentations!"

"Enormous amount of ideas and inspirations, also great networking"

"I really enjoyed the conference as it exceeded my expectations. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences "

"Great insight into what the rest of the industry is doing about challenges that face almost every centre"

"It is a powerhouse wealth of knowledge (that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry."

"The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions."

"An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level."

"It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel."

"Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us."

"I did not expect such an event it exceeded my expectations, well done. It was absolutely an amazing experience. You learn a lot from it and you are able to network with the right people."

"I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do.
You only have the best so it is truly value for money!"

"The best practices shared and networking opportunities that present themselves is awesome. Raj and Team, well done, The event was incredible and i must say it really did it for me!!"

"This forum provides me with the ultimate Best Practices to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is huge."

"I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others."

"You are guaranteed to learn many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with."

"If you work in the Contact Centre industry - then get- involved with ContactCenterWorld - the conferences are awesome in terms of sharing Best Practices."

"It has been another awesome day.Fantastic presentation by respective presenters."

"1/4 days at the contact center world event.Awesome experience so far! ... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. "

"It was at great weekend in Orlando at the Americas conference! I have so many new ideas to take back to my team members."

"What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips with my Optus team!"

"H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories."

"Very well organized, friendly atmosphere, structured and promoting to get out of comfort zone and build warm relationships. Such a good example enabling people to interact "

"Inspired a lot from the people participated. I contacted most of them and took back tips for improving rewarding system, performance and customer satisfaction KPIs. Friendly atmosphere in an event that looked like Oscar's finals"

"Awesome conference, very insightful. Great tips and ideas. "

"Excellent event, excellent organization and excellent best practices sharing . Thank you so much for this week!"

"The event was even better than I expected, as I could learn from other people's projects from all over the world and have the chance to network."

"Overall experience was excellent, could not ask for more."

"Learn the best pratices from the best in the industry - it's an enriching event to everyone."

"It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar."

"Thank you so much for this! Awesome experience"

"I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees."

"The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator."

"A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service."

"This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want."

"It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be"

"The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry"

"ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world."

"This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore."