Hear presentations from:

ABSA Bank
South Africa

Agero
United States

AIA Berhad
Malaysia

Arcelik As
Turkey

AssisTT
Turkey

Bank Indonesia
Indonesia

Club Auto Ltd.
Canada

Concentrix
Australia

Concentrix
New Zealand

Dell India
India

DHL Express (S) Pte Ltd
Singapore

Dogus Otomotiv
Turkey

Garanti Emeklilik
Turkey

Global Bilgi LLC - Ukraine
Ukraine

Hinduja Global Solutions USA
United States

HKT
Hong Kong

HRDF
Saudi Arabia

IBEX Global Philippines
Philippines

ListenTrust
United States

MassMutual
United States

Merchants SA (South Africa)
South Africa

Multichoice South Africa
South Africa

Optum
United States

Philip Morris
Russia

PT Angkasa Pura II
Indonesia

PT Telekomunikasi Indonesia. Tbk
Indonesia

PT. Bank Central Asia, Tbk
Indonesia

PT. Infomedia Nusantara
Indonesia

Ria Financial Services Inc.
United States

Square Consultancy
Bulgaria

Sumitomo Mitsui Banking Corporation
Japan

Talksure
South Africa

Telecontact
Russia

Teleperformance India
India

Teleperformance Portugal
Portugal

Teleperformance Russia
Russia

Telkomsel
Indonesia

The Ministry of Health - Turkey
Turkey

Türk Ekonomi Bankasi (TEB)
Turkey

Turkcell Global Bilgi
Turkey

Vestel
Turkey

Web.Com, Inc
United States

Webhelp SA
South Africa

Xiaomi
India

Learn:

• How to Run a World Class Contact OR Customer Service Center
• Leadership and Team Management best practices
• Social Media Management and the role of the contact center
• Campaign Management - sales / direct response / outbound programs for top performance
• Technology - innovation and solutions that are developed internally 
• Customer Engagement - Improve your service and increase profits
• Supporting the Center for Success - HR, Workforce Planning, IT - how these professionals support the center and how to get more from your teams
• Outsourcing Partnerships
• Help Desks - how they run, how to be a top performer
• Training in Contact Centers - whats the best ways to engage your staff
• Employee Engagement - how to engage staff, motivate and inspire them
• Home / remote Agents - how to set up programs and run them successfully

       ... a full program designed to help any contact center professional learn more
           and become more valuable to their company!

      PLUS, You will literally walk away with hundreds of new, refreshing ideas from the best in the region! 

       and remember this is the contact center world's most highly rated event
       - a whopping 98% of delegates say they would recommend it!

CLICK HERE to download the event brochure 

CLICK HERE to download the event brochure 

In addition to single tickets, we have the following programs available for groups! Click on a button for details of these special packages and pricing!

Last Event Video

Who Should Attend?

The event is ideal for:

• VP's,  Directors, Senior Managers - involved in running or strategy for contact centers and or customer service
  
  
• HR Personnel, Workforce Managers, IT Managers - looking for best practices!
  
  
• Supervisors/team managers - and even rising stars in your contact center!
  
  
• Consultants - who advise business on contact centers and customer engagement
  
  
• Hardware / Software and Service Providers - wishing to learn current trends and challenges

     ... Anyone who either runs, sells to or supports contact center / customer service operations.

     NOTE: Everyone pays the same - unlike some events where those who sell solutions pay more,
     we treat everyone the same

Awards Gala Dinner

Join us at the awards gala dinner to wrap up the amazing conference! We will have fun and celebrate the best of the best as we recognise this years Top Ranking Performers Awards and present medals and awards to those who are voted the best at the conference! 

Contact Center Visits!

Looking for a custom tour on your travels?

If you want to stop over on your way to one of our events to visit a contact center or two, let us know - we will be glad to see how we can assist you and your group. We also have details of our Contact Center Exchange Program at this page 

Need Help to Sell the Event to your Boss?  When it comes to this event, sometimes you need a little extra help to persuade your boss this is a really worthwhile investment in your time and the corporate funds. Remember, this is perhaps the fastest way to learn best practices and if you can take a few ideas back that will help your center, it can pay for itself many times over! We have a dedicated page with information to help you at this link

Tools to Help You Get More Out of the Event Full access to presentation slides and conference videos online after the event Ready made network of around 200 professionals We will make sure you are networked with delegates from the event so you can stay in touch post the event using our fantastic online chat and messaging tools!

Translation Services

Habla Espanol?  日本語を話す

We offer translation equipment to rent for groups of 4 or more so you can bring along staff members who may not understand English (all sessions in English). Details here

Sponsors Welcome

If you sell hardware, software or services to contact centers and would like to be a sponsor of any of our events, or our Industry Awards, Download the PDF Sponsorship Program.