YES PLEASEI want this offer
NO ThanksSkip this offer
Join the event LIVE ONLINE 8-11 FEB 2021
We have gathered the top ranking contact centers from over 50 nations who applied to compete in our global best practice awards to come along and share their best practices! This is your opportunity to see and hear from the very best and take your center, your people and processes to a world class standard. Join us in these 3 action packed days.
In today's business world, customers can use a number of different channels to contact your company - voice, email, social media, sms etc. Finding the most cost effective and efficient way to manage these interactions is a challenge. Most will end up in the call/contact center or customer service center.
This event, the 15th annual BEST PRACTICES CX & Contact Center Conference aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award winning strategies and tactics from the best in the region! It's the most highly rated event series for a reason - it's engaging and full of hundreds of practical ideas to help you achieve the NEXT GENERATION of Customer Experience (CX)!
In this NEXT GENERATION Best Practice CX & CC Conference you will hear from the business professionals who manage these challenges for their company and you learn about World Class:
The presenters are being finalized over the coming weeks - check back for details
LEARN, ENGAGE & NETWORK
in the contact center world's most highly rated event
x1000.jpg)
LEARN FROM THE BEST
hundreds of ideas and best practices
... a full program designed to help any CX and/or CC professional learn more
and become more valuable to their company!
PLUS, You will literally walk away with hundreds of new, refreshing ideas from the best in the region!
and remember this is the contact center world's most highly rated event
- a whopping 100% of delegates say they would recommend it!
DELEGATE TESTIMONIALSEVEN MORE REASONS TO NOT MISS THIS EVENT!
South Africa
United States"I do like that it is vendor free!
Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!
"Presenter: Claudia Hawkins - Sr. Leader, Customer Experience & Loyalty
Canada"The content is invaluable
as you're guaranteed to walk away learning at least one best practice."Presenter: Darren Dowdy - Manager, Solution Centre
Belgium"I really like the Contact Center World events.
We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people"Presenter: Lucia Pinto - EMEA Service Delivery Manager
Malaysia"Truly superb event.
Meeting global peers from all over the world
, sharing ideas and best practices was spectacular"Presenter: Cheryl Paul - Head of Customer Contact
United States"Always take-aways that I can implement
, and nice to benchmark best practices with other companies"Presenter: Angela Wilson - Customer Assurance, Business Analysis Manager
Russia"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ...
Best communication channel:)
"Presenter: Ekaterina Osina - CEO
Indonesia"Speechless....but its amazing event
. We can learn something from other company especially for contact center industries...and we can connecting people "Presenter: Janice Valicia - Analyst
France"Hearing directly from the Doers makes a big difference
. Get best practices from the industry, develop knowledge from the CC industry"Presenter: Valerie Sujobert - Global Service Delivery Manager
Portugal"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking
with people all over the world with exciting backgrounds and experiences to share."Presenter: Ana Ferreira - Telemarketing Operations & Projects Manager Iberia
United States"Everyone shares so openly and always go away with new ideas to take to my center
"Presenter: Ludy Reyna - Vice President Operations
Canada"Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending.
"Presenter: Maurice de Vries - Workforce Management and Reporting Analyst
Indonesia"This conference is full of ideas
and knowledge sharing.
Very good job and keep the spirit up"Presenter: Astrid Mardagiono - Senior Officer
Jamaica"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class.
You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."Presenter: Reuben Canagaratnam - Vice President, Caribbean Contact Centres - English & Spanish
Bangladesh"What a great day... Creating networks
..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."Presenter: Tapas Howlader - Customer Contact Center Manager
United States"Best event
I've ever attended and I've been in the industry for many years!
Exceeded my expectations. (The international aspect
of the event was amazing). ...its a learning opportunity and you walk away from it feeling like you are part of an extended family."Presenter: David Birittieri - Assistant Vice President - Head of IT Customer Service
Hong Kong"Amazing
and great event
Good opportunity to understand best market practices and expand social networking.
"Presenter: Derek Chan - Telebet Support Manager
United States"There is nothing like
it for getting advice and best practices from other professionals in the industry."Presenter: David DeAngelis - Senior Director, Technology Training & Support Services
Bangladesh"Great Day! Great Event!!
"Presenter: Mahmud Bin Alam - National Customer Service Manager
United States"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion
and a desire to share."Presenter: Candy Clay - Director, Kansas City Call Center
United States"I would recommend this event to anyone
in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry."Presenter: Samantha Panto - Associate Director
Belgium"It has been a great week
, thanks everyone for the inspiring presentations!"Presenter: Lucia Pinto - EMEA Service Delivery Manager
Indonesia"Enormous amount of ideas and inspirations
, also great networking"Presenter: Arman Hazairin - Solutions & Business Development Director
New Zealand"I really enjoyed the conference as it exceeded my expectations
. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences
"Presenter: Stephen Abbruzzese - Delivery Executive
Canada"Great insight
into what the rest of the industry is doing about challenges that face almost every centre"Presenter: Ranbir Johal - Project Manager
Jamaica"It is a powerhouse wealth of knowledge
(that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry."Presenter: Jillian Edwards - Manager - Group Client Contact Centre
Australia"The event far surpassed my expectations and is the most valuable contact centre conference I have attended.
It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions."Presenter: Joanna Thomas - Executive General Manager - Sales and Operations
Singapore"An event whereby all Contact Center industry experts gather to share
& learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level."Presenter: Angie Tay - Country Director
United States"It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away
from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel."Presenter: Melissa Taylor - Associate Director
Japan"Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this.
Yes. It was the most profitable conference for us."Presenter: Takeshi Nakamura - Head of Cutstomer Services
South Africa"I did not expect such an event it exceeded my expectations
, well done. It was absolutely an amazing experience. You learn a lot from it and you are able to network with the right people.
"Presenter: Sibusiso Ndaba - Team Leader
Australia"I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do.
"Presenter: Antoine Casgrain - General Manager - Contact Centres
You only have the best so it is truly value for money!
South Africa"The best practices shared
and networking opportunities that present themselves is awesome.
Raj and Team, well done, The event was incredible
and i must say it really did it for me!!"Presenter: Bharat Parshotam - Head of Direct Delivery
United States"This forum provides me with the ultimate Best Practices
to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is
huge."Presenter: Lynn O'Neill - Assistant Vice President
Singapore"I believe that this event is truly a platform
where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others."Presenter: Pauline Low - Senior Manager and Head, Contact Center
United States"You are guaranteed to learn
many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with."Presenter: Homero Acevedo - Manager, Customer Care
Australia"If you work in the Contact Centre industry - then get- involved with ContactCenterWorld
- the conferences are awesome in terms of sharing Best Practices."Presenter: Heath Lee - CEO
Malaysia"It has been another awesome day.Fantastic
presentation by respective presenters."Presenter: Saravanan Belusami - General Manager
United States"1/4 days at the contact center world event.Awesome experience so far!
... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. "Presenter: Fidel Calcagno Rodriguez - Workforce Manager
United States"It was at great weekend in Orlando at the Americas conference! I have so many new ideas
to take back to my team members."Presenter: Ashley Blount - Senior Service Specialist
Australia"What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips
with my Optus team!"Presenter: Sam Zuccarello - KPI Manager, Human Resources
Malaysia"H. Day 4 - it has been great for me so far. I made many new friends and learn new things
which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories."Presenter: Rozinah Anas - Project Director
Turkey"Very well organized
, friendly atmosphere, structured and promoting to get out of comfort zone and build warm relationships. Such a good example enabling people to interact "Presenter: Koray Bebekoglu - Director
Greece"Inspired a lot from the people participated. I contacted most of them and took back tips for improving rewarding system, performance and customer satisfaction KPIs. Friendly atmosphere in an event that looked like Oscar's finals
"Presenter: Maria Kotsyfaki - Business Developement Director
South Africa"Awesome conference, very insightful.
Great tips and ideas.
"Presenter: Renée Thomas - Senior Manager Operations
Portugal"Excellent event, excellent organization and excellent best practices sharing
. Thank you so much for this week!"Presenter: Sandra Costa Martins - Vice President of Business Development
Portugal"The event was even better than I expected
, as I could learn from other people's projects from all over the world and have the chance to network."Presenter: Mariana Arnaut - Manager of Customer Service Change Management
South Africa"Overall experience was excellent
, could not ask for more."Presenter: Mithum Singh - General Manager - Operational Support
Portugal"Learn the best pratices from the best in the industry - it's an enriching event to everyone.
"Presenter: Carla Basilio - Head of Development & Optimization of Customer Care Ops
Portugal"It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar.
"Presenter: Pedro Gomes - Chief Operating Officer
South Africa"Thank you so much for this! Awesome experience
"Presenter: Ronelle Cain - CCM DStv Digital Care
Luxembourg"I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot
about the novelties & way of managing employees, career & professional development of employees."Presenter: Tunde Hubina - Customer Care Director
Portugal"The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator.
"Presenter: Gustavo Madeira - Director
United Arab Emirates"A must attend conference
if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service."Presenter: Emil Seyfferdt - Retail & Contact Center Development Manager
Turkey"This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry.
Everyone is so willing to share what they are doing, so you can benefit as much as you want."Presenter: Mine Ozkut - Business Development and New Operations Division Head
Turkey"It was an amazing conferences & learned many new ideas, I strongly recommend to everybody
... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be"Presenter: Erbil Topgul - Call Center Line Manager
Portugal"The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry"Presenter: Joaquim Costa - Customer Service Improvement Manager
United Kingdom"ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share
your own experience with the rest of the world."Presenter: Christelle Correia - Operations Director / Life Coach
South Africa"This is the event to attend
if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore.
"Presenter: Tamsin Bradford - Head of Support & CX
Topics covered include
GET YOUR CERTIFICATE
in contact center best practices
Attend the event and you could qualify for this prestigious annual certificate to show off your knowledge. Add a logo to your LinkedIn profile and email to show off your professional status!
We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices!
Who Should Attend?
Industry professionals looking for best practices and to add value to their company and their career!
... Anyone who either runs, sells to or supports CX / CC operations.
NOTE: Everyone pays the same - unlike some events where those who sell solutions pay more,
we treat everyone the same!
Who Typically Attends?
Industry professionals looking for best practices and to add value to their company and their career!
Top CX and CC professionals from the region including those within the following sectors:
|
|
|
This event attracts delegates from all over the region - its probably the most multi-national event in the Contact Center Industry! Typically we attracted delegates from: | |
US
UK
Saudi Arabia
South Africa
Czech Republic
Germany
Australia
New Zealand
Thailand
Indonesia
Turkey
Hong Kong
Vietnam
Philippines
Portugal
Russia
Spain
Poland
Ukraine
Canada
India
Greece
China
Mexico
Japan
Malaysia
Bangladesh
Help Sell the Idea to your Boss!
How to justify the investment to your leadership
When it comes to this event, sometimes you need a little extra help to persuade your boss this is a really worthwhile investment in your time and the corporate funds even though this year you are doing it online!
There are lots of benefits of this event compared to many out there - we created a page with details. Remember, this is perhaps the fastest way to learn best practices and if you can take a few ideas back that will help your center, it can pay for itself many times over!
We have a dedicated page with information to help you at this link. And, if your boss asks if its 'free' - tell them of course not! its packed with amazing ideas from the best in the world and very valuable so not free but excellent value for money and there is no need to travel!!
Added Value - Increase Your ROI
Tools to Help You Get More Out of the Event!
Full access to recorded presentations
Depending on the type of ticket purchased, you can have up to 12 months full access to presentations online 'on demand' so you never miss an idea - you can see a sample here - click on the video image on the right
Certificate in Best Practices
Professional recognition is very important to us all - it shows everyone else that we value learning and can contribute more to our company - when you attend and purchase a full pass, after the event you will receive the Certificate in Contact Center Best Practices valid for 12 months - it will look great on your personal profile on ContactCenterWorld.com and other important social media sites!
Great Connections
We will connect all delegates to each other so you can message and chat with them online at ContactCenterWorld.com
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
19:43
"There is a from all parts of the world that will help you in your industry and "Presenter: Sunjveer Panday - Sales Manager