CX & CC Best Practices
- from the small to the largest companies, inhouse and BPO'sEmergency Services
& Public Services CentersLeadership
Customer
Service Best PracticesSetting up and Running Home / Remote Agent Programs
How To Enhance Your Contact Center Quality Scores!
Calling For Success
- Outbound Campaigns For Results!Technology Innovation
- How Companies Develop Internal Technology Solutions to enhance CX/CCIncentive Schemes
- Motivating Your Team to Be the Best They Can!Turning Cost Centers into Profit Centers
Through Sales CampaignsSelf Service Solutions
to enhance CX and Reduce CC CostMaking the Most of Your Workspace - Designs That Improve Employee Performance!
Recruiting for Your Contact Center?
- Unique and Effective StrategiesMaking Outsourcing Work
- Developing a Win:Win PartnershipDeveloping Customer Loyalty Programs
that Really Work!Going Green - How to Make Your CC Environmentally Friendly
Social Media Management
through the Contact Center - Building Fans and Managing Service and SalesHow To Drive More Sales Through Sales Management Techniques!
How To Sell More in Your Center! - Top Sales Professionals Explain!
Workforce Planning Best Practices
HR Best Practices
- Getting the Right People and Keeping Them!Training
- Key Role To Kickstart Performance and enhance CXAttend the event and you could qualify for this prestigious certificate awarded just 4 times a year to show off your knowledge. You will get a certificate and logo valid for 2 years to add to your professional collection. Your colleagues and peers will see you as a contact center superstar as you will also have access to information, ideas, videos from presentations and a fantastic network exclusive to this event - fellow professionals you can ask for advice!
We created a fantastic online platform to share presentations, help members network and also have useful tools like online workbooks. Unlike some events, we use our own technology and integrate everything to your membership (you get free membership with a conference ticket!) so its seamless and no need to download plug ins (no security blocks) or set up an account. Also, we connect you with other delegates and they stay with you unlike some events where you only connect for the event then lose them!
Do I need a visa? Click Here
(note if you require a Visa letter from us stating you are attending our event, you can obtain one from our system only after you have purchased a ticket for the event - our system will give ticket holders a link to personalize a letter for immigration that they can use with their visa application. We are not able to issue any letters without ticket purchase)
Document Required for Portugal Visa Application:
"There is a from all parts of the world that will help you in your industry and "