"Regarded as one of the top banks in Asia Pacific, BCA and the contact center 'Halo BCA' has received many awards in Indonesia and at the world level. Halo BCA has become a Role Model for branches and the contact center industry. Many companies in Indonesia and from other countries visit our contact center for benchmarking and sharing. This amazing center shares amazing stats including attrition rates any center would dream of having - find out more! "Presenter: Maria Wibisono - Assistant Vice President

"Telecontact is a leading outsourcing company based out of Moscow, Russia. Over the years the company has won numerous ContactCenterWorld.com awards and this year will share some of the best practices from their world class contact center. "Presenter: Galina Popova - Project Manager

"A leading force in the Banking Sector in Saudi Arabia, Bank Aljazira provides existing and potential customers with outstanding quality and world class services. An award winning center that goes above and beyond - hear from their head of alternative delivery channels what they do and how! "Presenter: Khaled Ramadan - VP - Head of Alternative Delivery Channels

"IGT are world leaders in gaming technology. Their lottery systems are used worldwide and managing traffic can be a challenge - no one knows when the next big jackpot will result in a flood of calls! Managing a complex business and possible peaks in calls demands expertise. hear how their Workforce Plan Co-ordinator does this and pick up great best practice tips at the same time! "Presenter: Stephen McMahon - Workforce Plan Coordinator

"Talksure, a licensed financial services provider, handles several million domestic clients each year and is fast approaching an active client base of 400,000 individuals and 800 full-time employees. This multi year award winning center is amazing and you will hear many best practices!"Presenter: Jacques De Beer - Managing Director

"Vonage is a well known brand in the consumer and business telecoms marketplace and leadership in their contact center is critical to their success. Hear from this award winner as he shares his top tips for all managers and executives who have a leadership role today! "Presenter: Dave D'Arcy - Senior Director Customer Support and Service Delivery

"Sharing the stage with Teleperformance is Samsung UK & Ireland. Hear how they provide excellent service to Samsung customers and find out their top tips and what made them winners of the prestigious Customer Service Award for 2019"Presenter: Joy Raymundo - Director, Client Services

"Bank Indonesia's contact center is a strategic part of the central governments public information service. Although small in size, it provides outstanding services and support across multiple channels. The center has won numerous awards in 2019 and will share best practice tips to help your center be more environmentally friendly!"Presenter: Deasy Kumala Sari - Assistant Manager

"A major player in the banking industry in Saudi Arabia, Bank Aljazira is at the leading edge of service and support. Hear how the help desk provides amazing service and support and learn from their best practices and tips to enhance your help desk"Presenter: Turki Almuharib - VP - Head of Phone Banking Services

"This 2019 award winning center, part of the Allsoft Ecommerce Team supports customers worldwide - from Brazil to Russia. Find out how they run a best in class center providing support by phone, email and chat."Presenter: Natalia Vanerke - Head of Contact Center

"Telkomsel is the leading Cellular provider in Indonesia. Managing the center requires a lot of technology and having the right professional people in support is critical to the contact center success. Find out how this award winning professional provides what the center needs and learn best practice tips from an expert to help elevate your IT to support a world class operation! "Presenter: Muhammad Rifqi Thomi Faiz Hawari - CTP Backend and Quality System Development

"HSBC is one of the largest banking and financial services organisations in the world, with operations in 66 countries and territories serving more than 39 million customers. Their contact centers manage inbound and outbound traffic and from their Asia Pacific centers you can come and hear their best practices from their award winning contact center!"Presenter: Winnie Mak - Senior Department Manager, Business Development & Inbound Support

"Supervising a team of front line professionals in a fast paced cellular company can be challenging. Find out how this award winning supervisor leads a team to success! "Presenter: Kenneth Zhang - Supervisor Walk in Center

"The Financial Services Authority (OJK) is a trustworthy monitoring institution that oversees the financial services industry in Indonesia. Our best practices include how we communicate with our customers through award winning Direct Response campaigns - find out how!"Presenter: Tongam Lumban Tobing - Director of Policy and Investigation Support

"There is a lot to learn from all parts of the world that will help you in your industry and make you much better."Presenter: Sunjveer Panday - Sales Manager

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!"Presenter: Claudia Hawkins - Sr. Leader, Customer Experience & Loyalty

"The content is invaluable as you're guaranteed to walk away learning at least one best practice."Presenter: Darren Dowdy - Manager, Solutions Centre

"I really like the Contact Center World events. We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people"Presenter: Lucia Pinto - EMEA Service Delivery Manager

"Truly superb event. Meeting global peers from all over the world, sharing ideas and best practices was spectacular"Presenter: Cheryl Paul - Head of Customer Contact

"Always take-aways that I can implement, and nice to benchmark best practices with other companies"Presenter: Angela Wilson - Customer Assurance, Business Analysis Manager

"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) "Presenter: Ekaterina Osina - CEO

"Speechless....but its amazing event. We can learn something from other company especially for contact center industries...and we can connecting people "Presenter: Janice Valicia - Analyst

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"Presenter: Valerie Sujobert - Global Service Delivery Manager

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."Presenter: Ana Ferreira - Telemarketing Operations & Projects Manager Iberia

"Everyone shares so openly and always go away with new ideas to take to my center"Presenter: Ludy Reyna - Vice President Operations

"Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending."Presenter: Maurice de Vries - Workforce Management and Reporting Analyst

"This conference is full of ideas and knowledge sharing. Very good job and keep the spirit up"Presenter: Astrid Mardagiono - Senior Officer

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."Presenter: Reuben Canagaratnam - Vice President, Caribbean Contact Centres - English & Spanish

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."Presenter: Tapas Howlader - Customer Contact Center Manager

"Best event I've ever attended and I've been in the industry for many years! Exceeded my expectations. (The international aspect of the event was amazing). ...its a learning opportunity and you walk away from it feeling like you are part of an extended family."Presenter: David Birittieri - Assistant Vice President - Head of IT Customer Service

"Amazing and great event Good opportunity to understand best market practices and expand social networking."Presenter: Derek Chan - Telebet Support Manager

"There is nothing like it for getting advice and best practices from other professionals in the industry."Presenter: David DeAngelis - Senior Director, Technology Training & Support Services

"Great Day! Great Event!!"Presenter: Mahmud Bin Alam - National Customer Service Manager

"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion and a desire to share."Presenter: Candy Clay - Director, Kansas City Call Center

"I would recommend this event to anyone in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry."Presenter: Samantha Panto - Associate Director

"It has been a great week, thanks everyone for the inspiring presentations!"Presenter: Lucia Pinto - EMEA Service Delivery Manager

"Enormous amount of ideas and inspirations, also great networking"Presenter: Arman Hazairin - Solutions & Business Development Director

"I really enjoyed the conference as it exceeded my expectations. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences "Presenter: Stephen Abbruzzese - Delivery Executive

"Great insight into what the rest of the industry is doing about challenges that face almost every centre"Presenter: Ranbir Johal - Project Manager

"It is a powerhouse wealth of knowledge (that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry."Presenter: Jillian Edwards - Manager - Group Client Contact Centre

"The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions."Presenter: Joanna Thomas - Executive General Manager - Sales and Operations

"An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level."Presenter: Angie Tay - Country Director

"It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel."Presenter: Melissa Taylor - Associate Director

"Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us."Presenter: Takeshi Nakamura - Head of Cutstomer Services

"I did not expect such an event it exceeded my expectations, well done. It was absolutely an amazing experience. You learn a lot from it and you are able to network with the right people."Presenter: Sibusiso Ndaba - Team Leader

"I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do.
You only have the best so it is truly value for money!"Presenter: Antoine Casgrain - General Manager - Contact Centres

"The best practices shared and networking opportunities that present themselves is awesome. Raj and Team, well done, The event was incredible and i must say it really did it for me!!"Presenter: Bharat Parshotam - Head of Direct Delivery

"This forum provides me with the ultimate Best Practices to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is huge."Presenter: Lynn O'Neill - Assistant Vice President

"I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others."Presenter: Pauline Low - Senior Manager and Head, Contact Center

"You are guaranteed to learn many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with."Presenter: Homero Acevedo - Manager, Customer Care

"If you work in the Contact Centre industry - then get- involved with ContactCenterWorld - the conferences are awesome in terms of sharing Best Practices."Presenter: Heath Lee - CEO

"It has been another awesome day.Fantastic presentation by respective presenters."Presenter: Saravanan Belusami - General Manager

"1/4 days at the contact center world event.Awesome experience so far! ... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. "Presenter: Fidel Calcagno Rodriguez - Workforce Manager

"It was at great weekend in Orlando at the Americas conference! I have so many new ideas to take back to my team members."Presenter: Ashley Blount - Senior Service Specialist

"What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips with my Optus team!"Presenter: Sam Zuccarello - KPI Manager, Human Resources

"H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories."Presenter: Rozinah Anas - Project Director

"Very well organized, friendly atmosphere, structured and promoting to get out of comfort zone and build warm relationships. Such a good example enabling people to interact "Presenter: Koray Bebekoglu - Director

"Inspired a lot from the people participated. I contacted most of them and took back tips for improving rewarding system, performance and customer satisfaction KPIs. Friendly atmosphere in an event that looked like Oscar's finals"Presenter: Maria Kotsyfaki - Business Developement Director

"Awesome conference, very insightful. Great tips and ideas. "Presenter: Renée Thomas - Senior Manager Operations

"Excellent event, excellent organization and excellent best practices sharing . Thank you so much for this week!"Presenter: Sandra Costa Martins - Vice President of Business Development

"The event was even better than I expected, as I could learn from other people's projects from all over the world and have the chance to network."Presenter: Mariana Arnaut - Manager of Customer Service Change Management

"Overall experience was excellent, could not ask for more."Presenter: Mithum Singh - General Manager - Operational Support

"Learn the best pratices from the best in the industry - it's an enriching event to everyone."Presenter: Carla Basilio - Head of Development & Optimization of Customer Care Ops

"It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar."Presenter: Pedro Gomes - Chief Operating Officer

"Thank you so much for this! Awesome experience"Presenter: Ronelle Cain - CCM DStv Digital Care

"I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees."Presenter: Tunde Hubina - Customer Care Director

"The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator."Presenter: Gustavo Madeira - Director

"A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service."Presenter: Emil Seyfferdt - Retail & Contact Center Development Manager

"This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want."Presenter: Mine Ozkut - Business Development and New Operations Division Head

"It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be"Presenter: Erbil Topgul - Call Center Line Manager

"The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry"Presenter: Joaquim Costa - Customer Service Improvement Manager

"ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world."Presenter: Christelle Correia - Operations Director

"This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore."Presenter: Tamsin Bradford - Head of Support & CX