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StoreCONTACTCENTERWORLD.COM &
2019 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BEST PRACTICES CONFERENCE
DEC 2-6 BARCELONA
BOOK NOW!Welcome to the HIGHEST Rated Contact Center & CX Event!
100% Case Study - AWARD WINNING IDEAS from the best around the World
Fantastic NETWORKING, CERTIFICATION & TOOLS to help you today and tomorrow!
Conference Overview
LEARN, ENGAGE & NETWORK
in the contact center world's most highly rated event
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LEARN FROM THE BEST
hundreds of ideas and best practices
- How to Run a World Class Contact Center
- Leadership and Team Management best practices
- Social Media Management and the role of the contact center
- Campaign Management - sales / direct response / outbound programs for top performance
- Technology - innovation and solutions that are developed internally
- Customer Engagement - Improve your service and increase profits
- Supporting the Center for Success - HR, Workforce Planning, IT - how these professionals support the center and how to get more from your teams
- Outsourcing Partnerships
- Help Desks - how they run, how to be a top performer
- Training in Contact Centers - whats the best ways to engage your staff
- Employee Engagement - how to engage staff, motivate and inspire them
- Home / remote Agents - how to set up programs and run them successfully
... a full program designed to help any contact center professional learn more
and become more valuable to their company!
PLUS, You will literally walk away with hundreds of new, refreshing ideas from the best in the region!
and remember this is the contact center world's most highly rated event
- a whopping 100% of delegates say they would recommend it!
CLICK HERE to download the event brochure
EVENT BROCHURE
Everything you need to know about this amazing event!
CLICK HERE to download the event brochure
CONFERENCE RELATED VIDEOSVideos from past events - including a visit from a President of the USA!
2019 Employee Engagement Awards Ver 1
ContactCenterWorld.com Conferences (2 min promo 2019)
ContactCenterWorld.com Conferences (30 sec promo 2019)
Best in the World Awards Gala Dinner Prague 2018
2018 Best in the World Conference Prague Volume 2
2018 Best in the World Conference Prague Volume 1
2018 Best in the World Conference Prague Volume 3
Journey to the Best Contact Centers in the World Awards Finals 2018
2018 ContactCenterWorld.com APAC Awards Gala Highlights
Day 4 - 2018 Next Generation Contact Centers Best in Asia Pacific
Day 3 - 2018 Next Generation Contact Centers Best in Asia Pacific
Day 2 - 2018 Next Generation Contact Centers Best in Asia Pacific
Day 1 - 2018 Next Generation Contact Centers Best in Asia Pacific
2018 Next Generation Contact Centers - Orlando Day 1
2018 Next Generation Contact Centers - Orlando Day 3
2018 Next Generation Contact Centers - Orlando Day 2
WOW Comments - NEXT GENERATION Contact Center & Best Practices Event
2018 Next Generation Contact Centers - Berlin Day 3
2018 Next Generation Contact Centers - Berlin Testimonials
2018 Next Generation Contact Centers - Berlin Day 2
How To Set Up & Update Your Profile - Training Video
President of the USA Speaks at a ContactCenterWorld.com Awards Dinner
ContactCenterWorld.com Conferences - Golden Nuggets!
ContactCenterWorld.com Conferences - Highly Recommended!
ContactCenterWorld.com Conferences - the difference
ContactCenterWorld.com conferences and benchmarking
ContactCenterWorld.com Conferences - Powerful Networking!
ContactCenterWorld.com Conferences - why attend?
ContactCenterWorld.com Conferences - ideas!!
Jaques de Beer of Talksure SA on ContactCenterWorld Events
Malcolm Vining of ABSA on ContactCenterWorld Events
Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences
Edna Pereira Astro on ContactCenterWorld Conferences
Stephen Abbruzzese Concentrix NZ on ContactCenterWorld Conferences
Utku Toprak Teleperformance Turkey on ContactCenterWorld Conferences
Christoph Stolp Tipico on ContactCenterWorld Conferences
Jasmin Aksan Astro on ContactCenterWorld Conferences
Ashil Ajoodha Standard Bank on ContactCenterWorld Conferences
Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences
Stephanie McDonald Concentrix UK on ContactCenterWorld.com Conferences
Martins Gagainis Lattelecom on ContactCenterWorld Conferences
In ONE word what delegates said about our latest event!
DELEGATE TESTIMONIALSEVEN MORE REASONS TO NOT MISS THIS EVENT!
"There is a lot to learn
from all parts of the world that will help you in your industry and make you much better.
"
Sales Manager - 
"The content is invaluable
as you're guaranteed to walk away learning at least one best practice."
Manager, Solutions Centre - 
"I do like that it is vendor free!
Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!
"
Sr. Leader, Customer Experience & Loyalty - 
"I really like the Contact Center World events.
We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people"
EMEA Service Delivery Manager - 
"Best event
I've ever attended and I've been in the industry for many years!
Exceeded my expectations. (The international aspect
of the event was amazing). ...its a learning opportunity and you walk away from it feeling like you are part of an extended family."
Assistant Vice President - Head of IT Customer Service - 
"Always take-aways that I can implement
, and nice to benchmark best practices with other companies"
Customer Assurance, Business Analysis Manager -
"Truly superb event.
Meeting global peers from all over the world
, sharing ideas and best practices was spectacular"
Head of Customer Contact - 
"Everyone shares so openly and always go away with new ideas to take to my center
"
Vice President Operations - 
"Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending.
"
Workforce Management and Reporting Analyst -
"Speechless....but its amazing event
. We can learn something from other company especially for contact center industries...and we can connecting people "
Analyst - 
"There is nothing like
it for getting advice and best practices from other professionals in the industry."
Senior Director, Technology Training & Support Services - 
"This conference is full of ideas
and knowledge sharing.
Very good job and keep the spirit up"
Senior Officer - 
"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion
and a desire to share."
Director, Kansas City Call Center - 
"Amazing
and great event
Good opportunity to understand best market practices and expand social networking.
"
Telebet Support Manager - 
"I would recommend this event to anyone
in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry."
Associate Director -
"I did not expect such an event it exceeded my expectations
, well done. It was absolutely an amazing experience. You learn a lot from it and you are able to network with the right people.
"
Team Leader - 
"The best practices shared
and networking opportunities that present themselves is awesome.
Raj and Team, well done, The event was incredible
and i must say it really did it for me!!"
Head of Direct Delivery - 
"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ...
Best communication channel:)
"
CEO - 
"It has been a great week
, thanks everyone for the inspiring presentations!"
EMEA Service Delivery Manager -
"Great insight
into what the rest of the industry is doing about challenges that face almost every centre"
Project Manager - 
"Very well organized
, friendly atmosphere, structured and promoting to get out of comfort zone and build warm relationships. Such a good example enabling people to interact "
Director - 
"Inspired a lot from the people participated. I contacted most of them and took back tips for improving rewarding system, performance and customer satisfaction KPIs. Friendly atmosphere in an event that looked like Oscar's finals
"
Business Developement Director - 
"Hearing directly from the Doers makes a big difference
. Get best practices from the industry, develop knowledge from the CC industry"
Global Service Delivery Manager -
"Awesome conference, very insightful.
Great tips and ideas.
"
Senior Manager Operations - 
"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking
with people all over the world with exciting backgrounds and experiences to share."
Telemarketing Operations & Projects Manager Iberia - 
"It is a powerhouse wealth of knowledge
(that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry."
Manager - Group Client Contact Centre - 
"Enormous amount of ideas and inspirations
, also great networking"
Solutions & Business Development Director - 
"It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away
from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel."
Associate Director -
"I really enjoyed the conference as it exceeded my expectations
. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences
"
Delivery Executive - 
"Excellent event, excellent organization and excellent best practices sharing
. Thank you so much for this week!"
Vice President of Business Development - 
"The event was even better than I expected
, as I could learn from other people's projects from all over the world and have the chance to network."
Manager of Customer Service Change Management - 
"Overall experience was excellent
, could not ask for more."
General Manager - Operational Support - 
"This forum provides me with the ultimate Best Practices
to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is
huge."
Assistant Vice President - 
"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class.
You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."
Vice President, Caribbean Contact Centres - English & Spanish - 
"You are guaranteed to learn
many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with."
Manager, Customer Care -
"1/4 days at the contact center world event.Awesome experience so far!
... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. "
Workforce Manager - 
"Learn the best pratices from the best in the industry - it's an enriching event to everyone.
"
Head of Development & Optimization of Customer Care Ops - 
"It was at great weekend in Orlando at the Americas conference! I have so many new ideas
to take back to my team members."
Senior Service Specialist -
"What a great day... Creating networks
..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."
Customer Contact Center Manager - 
"It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar.
"
Chief Operating Officer -
"Great Day! Great Event!!
"
National Customer Service Manager -
"Thank you so much for this! Awesome experience
"
CCM DStv Digital Care -
"I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot
about the novelties & way of managing employees, career & professional development of employees."
Customer Care Director - 
"The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator.
"
Director -
"A must attend conference
if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service."
Retail & Contact Center Development Manager - 
"This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry.
Everyone is so willing to share what they are doing, so you can benefit as much as you want."
Business Development and New Operations Division Head - 
"It was an amazing conferences & learned many new ideas, I strongly recommend to everybody
... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be"
Call Center Line Manager - 
"The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry"
Customer Service Improvement Manager -
"ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share
your own experience with the rest of the world."
Operations Director - 
"This is the event to attend
if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore.
"
Head of Support & CX - 
"The event far surpassed my expectations and is the most valuable contact centre conference I have attended.
It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions."
Executive General Manager - Sales and Operations - 
"An event whereby all Contact Center industry experts gather to share
& learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level."
Country Director - 
"Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this.
Yes. It was the most profitable conference for us."
Head of Cutstomer Services - 
"I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do.
"
You only have the best so it is truly value for money!
General Manager - Contact Centres - 
"I believe that this event is truly a platform
where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others."
Senior Manager and Head, Contact Center - 
"If you work in the Contact Centre industry - then get- involved with ContactCenterWorld
- the conferences are awesome in terms of sharing Best Practices."
CEO - 
"It has been another awesome day.Fantastic
presentation by respective presenters."
General Manager - 
"What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips
with my Optus team!"
KPI Manager, Human Resources - 
"H. Day 4 - it has been great for me so far. I made many new friends and learn new things
which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories."
Project Director - 
Topics covered include
- Contact Center Best Practices - from the small to the largest, inhouse and outsourced
- Emergency Services & Public Services Centers
- Leadership in the Contact Center
- Customer Service Best Practices
- Setting up and Running Home / Remote Agent Programs
- How To Enhance Your Contact Center Quality Scores!
- Calling For Success - Outbound Campaigns For Results!
- Technology Innovation - How Contact Centers Develop Internal Technology Solutions
- Incentive Schemes - Motivating Your Team to Be the Best They Can!
- Turning Cost Centers into Profit Centers Through Sales Campaigns
- Self Service Solutions for Inhouse Contact Centers
- Making the Most of Your Workspace - Designs That Improve Performance!
- Recruiting for Your Contact Center? - Unique and Effective Strategies
- Making Outsourcing Work - Developing a Win:Win Partnership
- Developing Customer Loyalty Programs that Really Work!
- Going Green - How to Make Your Center Environmentally Friendly
- Social Media Management in the Contact Center - Building Fans and Managing Service and Sales
- How To Drive More Sales Through Sales Management Techniques!
- How To Sell More in Your Center! - Top Sales Professionals Explain!
- Workforce Planning Best Practices
- HR Best Practices - Getting the Right People and Keeping Them!
- Training in Contact Centers - Key Role To Kickstart Performance
GET YOUR CERTIFICATE
in contact center best practices
Attend the event and you could qualify for this prestigious annual certificate to show off your knowledge. Add a logo to your LinkedIn profile and email to show off your professional status!
We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices!
Who Should Attend?
Industry professionals looking for best practices and to add value to their company and their career!
The event is ideal for:
- VP's, Directors, Senior Managers - involved in running or strategy for contact centers and or customer service
- HR Personnel, Workforce Managers, IT Managers - looking for best practices!
- Supervisors/team managers - and even rising stars in your contact center!
- Consultants - who advise business on contact centers and customer engagement
- Hardware / Software and Service Providers - wishing to learn current trends and challenges
... Anyone who either runs, sells to or supports contact center / customer service operations.
NOTE: Everyone pays the same - unlike some events where those who sell solutions pay more,
we treat everyone the same!
Who Typically Attends?
Industry professionals looking for best practices and to add value to their company and their career!
Top professionals from the region including those within the following sectors:
|
|
|
This event attracts delegates from all over the region - its probably the most multi-national event in the Contact Center Industry! Typically we attracted delegates from: | |
US
UK
Saudi Arabia
South Africa
Czech Republic
Germany
Australia
New Zealand
Thailand
Indonesia
Turkey
Hong Kong
Vietnam
Philippines
Portugal
Russia
Spain
Poland
Ukraine
Canada
India
Greece
China
Mexico
Japan
Malaysia
Bangladesh
Awards Gala Dinner
Join in celebrating the best in the industry!
Join us at the awards gala dinner to wrap up the amazing conference! We will have fun and celebrate the best of the best as we recognise this years Top Ranking Performers Awards and present medals and awards to those who are voted the best at the conference!
DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com
2018 Next Generation Contact Centers - Berlin Testimonials
Gerhard Landry of Webhelp on ContactCenterWorld Events
Jaques de Beer of Talksure SA on ContactCenterWorld Events
Malcolm Vining of ABSA on ContactCenterWorld Events
Ozge Tekalp Turk Ekonomi Bankasi on ContactCenterWorld Conferences
Martins Gagainis Lattelecom on ContactCenterWorld Conferences
Shigetoshi Moriya SMBC Japan on ContactCenterWorld Awards and Conferences
Sercan Salgin Turkcell Global Bilgi on ContactCenterWorld Awards and Conferences
Vera Austin MassMutual on ContactCenterWorld Awards and Conferences
Saravanan Belusami on ContactCenterWorld Awards and Conferences
Les Blacker HGS on ContactCenterWorld Awards and Conferences
Sara Del Grande Cisco on ContactCenterWorld Awards and Conferences
Marlon Samson Multichoice on ContactCenterWorld Awards and Conferences
David DeAngelis IGT on ContactCenterWorld Awards and Conferences
Khaled Ramadan Bank Aljazira on ContactCenterWorld Awards and Conferences
Keith Brickell HGS USA on ContactCenterWorld Awards and Conferences
Antoine Mentha Desjardins on ContactCenterWorld Conferences
Bathembu Futshane DSD SA on ContactCenterWorld Awards and Conferences
Angela Wanodya Sawangi BCA on ContactCenterWorld Awards and Conferences
Daniel Persuitte MassMutual on ContactCenterWorld Awards and Conferences
In ONE word what delegates said about our latest event!
Tulay Dogrular - Teleperformance Turkey
Brian Dcosta - DHL UAE
Emre Ozmen - Samsung Turkey
PJ Fouche - Advance Call South Africa
Marlon Samson - Multichoice South Africa
Sercan Salgin - Turkcell Global Bilgi (Turkey)
Joel Massey - Alorica (USA)
Neal Topf - Callzilla (USA)
Magda Cardenas & Andres Martinez - ListenUp Espanol
Cassidy Klundt - Sitel
Heather Marple - Minacs Worldwide
Sorayas Birsett - LoyaltyOne/Airmiles Canada
Anthony Andrade of IGT
Paul and Fidel Blue Cross Blue Shield
Maurice de Vries of Club Auto
Stacy Bartels of RailEeurope
Fern Jacob of LoyaltyOne
Adam Terry of New York Life on ContactCenterWorld.com events
Adelina Holding LLC
Blue Cross Blue Shield Rhode Island
Truphone
Mohd Fauzil of Vads
Garanti Bank
Westpac Group
Walmart
DHL Singapore
Teleperformance India
Affinion Group
Vodafone Qatar
DHL Express Turkey
ART.com
ege-esbeoglu-desmer
mark-affinion
Brian Flygare - Credit Europe Bank
michael-iinet
Turkcell Global Bilgi
Astro
Smart Service Queensland
Desjardins Card Services
Randstad Portugal
Concentrix
Hinduja Global Solutions UK Ltd.
PT Telekomunikasi Indonesia. Tbk
Rhmais
SingTel
VADS BPO
Desjardins Card Services
DHL EXPRESS NZ LTD
Oi (telecommunications)
TEB (Turkey)
Amway
Astraworld
Blue Ocean Contact Center
Sitel US
BillTrust
CMC Turkey
Listen Up Espanol
BillTrust
DHL Express (US)
Teleperformance India
Smart Service Queensland
Tipico
La Caixa
Kyivstar
CGS
Bank Central Asia
Walmart
Sitel
SingTel
Livestock Improvement - LIC
iiNet
DHL Express Qatar
Montepio Portugal
Savant People Development
Inter Active Technologies South Africa
BNP Paribas Ukraine
4life Direct Poland
DHL Express UK
Mellon Poland
Singtel Optus
China Telecom
DHL Singapore
Westpac
Sykes
Pizzahut
NAB
Accenture
Blue Ocean Contact Center
Aditya Canada
IHG
C3
Humana
OI Brazil
Gtech
Gustavo-madeira-zon
jorgen-holm-carlsberg
isabelle-bussel-actical
katarzyna-Hetman-Maleszka-iti
Abdullah-Bawazir-alj
meraj-shabbir-abdul-latif-jameel
Khaled Ramadan - Bank Aljazira
NBG - Nektarios Mavrelis
Standard Bank - Jasmina Ajoodha
emre-yoleri-assistt
First Data Hellas - Giannis Tsitsanis
julie-warne-carnival
kilan-dwarka-okeeffe
claude-bekker-cipc
sandra-matos-zon
mesut-cure-avea
Milena Linhartova - CEZ
peter-ng-hkjc
heath-lee-ocis
novie-marlika-astraworld
steve-tassone-iselect
keyeur-trivedi-pccw
asad-butt-ufone
chris-lejmanoski-csc
samantha-panto-mm
Alison Goodwine New York Life
homero
david-mccurry-cvs
Anne Marone British Airways
Contact Center Visits!
Combine your attendance with visits to centers at the destination city or en route
Looking for a custom tour on your travels?
If you want to stop over on your way to one of our events to visit a contact center or two, let us know - we will be glad to see how we can assist you and your group. We also have details of our Contact Center Exchange Program at this page
Help Sell the Idea to your Boss!
How to justify the investment to your leadership
When it comes to this event, sometimes you need a little extra help to persuade your boss this is a really worthwhile investment in your time and the corporate funds.
Remember, this is perhaps the fastest way to learn best practices and if you can take a few ideas back that will help your center, it can pay for itself many times over!
We have a dedicated page with information to help you at this link
Added Value - Increase Your ROI
Tools to Help You Get More Out of the Event!
Full access to presentation slides and conference videos* online after the event
We will make sure you are networked with delegates from the event so you can stay in touch post the event using our fantastic online chat and messaging tools!
We offer translation equipment to rent for groups of 4 or more so you can bring along staff members who may not understand English (all sessions in English). Details here
*Videos shared by presenters.
Sponsors Welcome
Want to Sponsor This Event?
If you sell hardware, software or services to contact centers and would like to be a sponsor of any of our events, or our Industry Awards, request a sponsorship brochure today from THIS LINK
Overseas Visitors
Information about Visas and more!
Do I need a visa? Click Here
Visa letters (if required) are available when you confirm details for each ticket holder.
