2019 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT
BEST PRACTICES
DEC 2-6 BARCELONA
BOOK NOW! and save up to $300Welcome to the HIGHEST Rated Contact Center & CX Event!
100% Case Study - AWARD WINNING IDEAS from the best around the World
Fantastic NETWORKING, CERTIFICATION & TOOLS to help you today and tomorrow!
Conference Overview
LEARN, ENGAGE & NETWORK in the contact center world's most highly rated event
LEARN FROM THE BEST hundreds of ideas and best practices
- How to Run a World Class Contact Center
- Leadership and Team Management best practices
- Social Media Management and the role of the contact center
- Campaign Management - sales / direct response / outbound programs for top performance
- Technology - innovation and solutions that are developed internally
- Customer Engagement - Improve your service and increase profits
- Supporting the Center for Success - HR, Workforce Planning, IT - how these professionals support the center and how to get more from your teams
- Outsourcing Partnerships
- Help Desks - how they run, how to be a top performer
- Training in Contact Centers - whats the best ways to engage your staff
- Employee Engagement - how to engage staff, motivate and inspire them
- Home / remote Agents - how to set up programs and run them successfully
... a full program designed to help any contact center professional learn more
and become more valuable to their company!
PLUS, You will literally walk away with hundreds of new, refreshing ideas from the best in the region!
and remember this is the contact center world's most highly rated event
- a whopping 100% of delegates say they would recommend it!
CLICK HERE to download the event brochure
EVENT BROCHURE Everything you need to know about this amazing event!
CLICK HERE to download the event brochure
Past Presenters included:
Below is a list of companies who have shared their amazing best practices with conference delegates. Each is an award winning company and when you attend one of our events you hear ideas you just don't get anywhere else - its almost like you are visiting the best contact centers in the world and getting their best ideas in minutes - so, delegates take away hundreds of ideas from our events!
To view details about the company and their contact center, use the scroll tool below.
To view a list of all companies and their center details click here

CONFERENCE RELATED VIDEOSVideos from past events - including a visit from a President of the USA!
DELEGATE TESTIMONIALSEVEN MORE REASONS TO NOT MISS THIS EVENT!
Topics covered include
- Contact Center Best Practices - from the small to the largest, inhouse and outsourced
- Emergency Services & Public Services Centers
- Leadership in the Contact Center
- Customer Service Best Practices
- Setting up and Running Home / Remote Agent Programs
- How To Enhance Your Contact Center Quality Scores!
- Calling For Success - Outbound Campaigns For Results!
- Technology Innovation - How Contact Centers Develop Internal Technology Solutions
- Incentive Schemes - Motivating Your Team to Be the Best They Can!
- Turning Cost Centers into Profit Centers Through Sales Campaigns
- Self Service Solutions for Inhouse Contact Centers
- Making the Most of Your Workspace - Designs That Improve Performance!
- Recruiting for Your Contact Center? - Unique and Effective Strategies
- Making Outsourcing Work - Developing a Win:Win Partnership
- Developing Customer Loyalty Programs that Really Work!
- Going Green - How to Make Your Center Environmentally Friendly
- Social Media Management in the Contact Center - Building Fans and Managing Service and Sales
- How To Drive More Sales Through Sales Management Techniques!
- How To Sell More in Your Center! - Top Sales Professionals Explain!
- Workforce Planning Best Practices
- HR Best Practices - Getting the Right People and Keeping Them!
- Training in Contact Centers - Key Role To Kickstart Performance
GET YOUR CERTIFICATE in contact center best practices
Attend the event and you could qualify for this prestigious annual certificate to show off your knowledge. Add a logo to your LinkedIn profile and email to show off your professional status!
We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices!
Who Should Attend? Industry professionals looking for best practices and to add value to their company and their career!
The event is ideal for:
- VP's, Directors, Senior Managers - involved in running or strategy for contact centers and or customer service
- HR Personnel, Workforce Managers, IT Managers - looking for best practices!
- Supervisors/team managers - and even rising stars in your contact center!
- Consultants - who advise business on contact centers and customer engagement
- Hardware / Software and Service Providers - wishing to learn current trends and challenges
... Anyone who either runs, sells to or supports contact center / customer service operations.
NOTE: Everyone pays the same - unlike some events where those who sell solutions pay more,
we treat everyone the same!
Who Typically Attends? Industry professionals looking for best practices and to add value to their company and their career!
Top professionals from the region including those within the following sectors:
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This event attracts delegates from all over the region - its probably the most multi-national event in the Contact Center Industry! Typically we attracted delegates from: |
Awards Gala Dinner Join in celebrating the best in the industry!
Join us at the awards gala dinner to wrap up the amazing conference! We will have fun and celebrate the best of the best as we recognise this years Top Ranking Performers Awards and present medals and awards to those who are voted the best at the conference!
DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com
Contact Center Visits! Combine your attendance with visits to centers at the destination city or en route
Looking for a custom tour on your travels?
If you want to stop over on your way to one of our events to visit a contact center or two, let us know - we will be glad to see how we can assist you and your group. We also have details of our Contact Center Exchange Program at this page
Help Sell the Idea to your Boss! How to justify the investment to your leadership

When it comes to this event, sometimes you need a little extra help to persuade your boss this is a really worthwhile investment in your time and the corporate funds.
Remember, this is perhaps the fastest way to learn best practices and if you can take a few ideas back that will help your center, it can pay for itself many times over!
We have a dedicated page with information to help you at this link
Added Value - Increase Your ROI Tools to Help You Get More Out of the Event!

Full access to presentation slides and conference videos* online after the event
We will make sure you are networked with delegates from the event so you can stay in touch post the event using our fantastic online chat and messaging tools!
We offer translation equipment to rent for groups of 4 or more so you can bring along staff members who may not understand English (all sessions in English). Details here
*Videos shared by presenters.
Sponsors Welcome Want to Sponsor This Event?
If you sell hardware, software or services to contact centers and would like to be a sponsor of any of our events, or our Industry Awards, request a sponsorship brochure today from THIS LINK
Overseas Visitors Information about Visas and more!
Do I need a visa? Click Here
Visa letters (if required) are available when you confirm details for each ticket holder.