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Elevate Your People, Performance & Results To World Class Levels With Ideas, Tips, Innovations & Networking With The Best In The Region

Global - Lisbon Portugal
Nov 13-16,2023


LEARN FROM THE BEST hundreds of ideas and best practices


Sales Manager

"There is a lot to learn from all parts of the world that will help you in your industry and make you much better."

Sr. Leader, Customer Experience & Loyalty

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!"

Manager, Solution Centre

"The content is invaluable as you're guaranteed to walk away learning at least one best practice."

EMEA Service Delivery Manager

"I really like the Contact Center World events. We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people"

Head of Client Services

"Truly superb event. Meeting global peers from all over the world, sharing ideas and best practices was spectacular"

Customer Assurance, Business Analysis Manager

"Always take-aways that I can implement, and nice to benchmark best practices with other companies"


"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) "


"Speechless....but its amazing event. We can learn something from other company especially for contact center industries...and we can connecting people "

Global Service Delivery Manager

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"

Telemarketing Operations & Projects Manager Iberia

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."

Vice President Operations

"Everyone shares so openly and always go away with new ideas to take to my center"

Workforce Management and Reporting Analyst

"Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending."

Senior Officer

"This conference is full of ideas and knowledge sharing. Very good job and keep the spirit up"

Retired - Vice President - Scotiabank

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."

Customer Contact Center Manager

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."

Head of Policyholder Services: Life Post Issue

"Best event I've ever attended and I've been in the industry for many years! Exceeded my expectations. (The international aspect of the event was amazing). ...its a learning opportunity and you walk away from it feeling like you are part of an extended family."

Telebet Support Manager

"Amazing and great event Good opportunity to understand best market practices and expand social networking."

Senior Director, Technology Training & Support Services

"There is nothing like it for getting advice and best practices from other professionals in the industry."

National Customer Service Manager

"Great Day! Great Event!!"

Director, Kansas City Call Center

"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion and a desire to share."

Associate Director

"I would recommend this event to anyone in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry."

EMEA Service Delivery Manager

"It has been a great week, thanks everyone for the inspiring presentations!"

SVP Network Operation & Quality

"Enormous amount of ideas and inspirations, also great networking"

Delivery Executive

"I really enjoyed the conference as it exceeded my expectations. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences "

Project Manager

"Great insight into what the rest of the industry is doing about challenges that face almost every centre"

Manager - Group Client Contact Centre

"It is a powerhouse wealth of knowledge (that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry."

Executive General Manager - Sales and Operations

"The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions."


"An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level."

Associate Director

"It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel."

Head of Cutstomer Services

"Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us."

Customer Care Manager

"I did not expect such an event it exceeded my expectations, well done. It was absolutely an amazing experience. You learn a lot from it and you are able to network with the right people."

General Manager - Contact Centres

"I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do.
You only have the best so it is truly value for money!

Head Alternative Direct Delivery Channels

"The best practices shared and networking opportunities that present themselves is awesome. Raj and Team, well done, The event was incredible and i must say it really did it for me!!"

Assistant Vice President

"This forum provides me with the ultimate Best Practices to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is huge."

Senior Manager and Head, Contact Center

"I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others."

Manager, Customer Care

"You are guaranteed to learn many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with."


"If you work in the Contact Centre industry - then get- involved with ContactCenterWorld - the conferences are awesome in terms of sharing Best Practices."

Ceo Ptvads

"It has been another awesome day.Fantastic presentation by respective presenters."

Workforce Manager

"1/4 days at the contact center world event.Awesome experience so far! ... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. "

Deputy Director

"It was at great weekend in Orlando at the Americas conference! I have so many new ideas to take back to my team members."

KPI Manager, Human Resources

"What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips with my Optus team!"

Project Director

"H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories."


"Very well organized, friendly atmosphere, structured and promoting to get out of comfort zone and build warm relationships. Such a good example enabling people to interact "

Business Developement Director

"Inspired a lot from the people participated. I contacted most of them and took back tips for improving rewarding system, performance and customer satisfaction KPIs. Friendly atmosphere in an event that looked like Oscar's finals"

Senior Manager Operations

"Awesome conference, very insightful. Great tips and ideas. "

Vice President of Business Development

"Excellent event, excellent organization and excellent best practices sharing . Thank you so much for this week!"

Manager of Customer Service Change Management

"The event was even better than I expected, as I could learn from other people's projects from all over the world and have the chance to network."

Chief Services Officer

"Overall experience was excellent, could not ask for more."

Head of Development & Optimization of Customer Care Ops

"Learn the best pratices from the best in the industry - it's an enriching event to everyone."

Chief Client Solutions Officer

"It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar."

Senior Manager Digital Customer Experience

"Thank you so much for this! Awesome experience"

Director Performance Optimization and Vendor Management

"I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees."


"The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator."

Retail & Contact Center Development Manager

"A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service."

Business Development and New Operations Division Head

"This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want."

Customer Service Director

"It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be"

Customer Service Improvement Manager

"The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry"

Leadership & Personal Development Coach

"ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world."

Head of Retail Customer

"This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore."

Topics covered include

  • CX & CC Best Practices - from the small to the largest companies, inhouse and BPO's

  • Emergency Services & Public Services Centers

  • Leadership

  • Customer Service Best Practices

  • Setting up and Running Home / Remote Agent Programs

  • How To Enhance Your Contact Center Quality Scores!

  • Calling For Success - Outbound Campaigns For Results!

  • Technology Innovation - How Companies Develop Internal Technology Solutions to enhance CX/CC

  • Incentive Schemes - Motivating Your Team to Be the Best They Can!

  • Turning Cost Centers into Profit Centers Through Sales Campaigns

  • Self Service Solutions to enhance CX and Reduce CC Cost

  • Making the Most of Your Workspace - Designs That Improve Employee Performance!

  • Recruiting for Your Contact Center? - Unique and Effective Strategies

  • Making Outsourcing Work - Developing a Win:Win Partnership

  • Developing Customer Loyalty Programs that Really Work!

  • Going Green - How to Make Your CC Environmentally Friendly

  • Social Media Management through the Contact Center - Building Fans and Managing Service and Sales

  • How To Drive More Sales Through Sales Management Techniques!

  • How To Sell More in Your Center! - Top Sales Professionals Explain!

  • Workforce Planning Best Practices

  • HR Best Practices - Getting the Right People and Keeping Them!

  • Training - Key Role To Kickstart Performance and enhance CX


    Attend the event and you could qualify for this prestigious certificate awarded just 4 times a year to show off your knowledge. You will get a certificate and logo valid for 2 years to add to your professional collection. Your colleagues and peers will see you as a contact center superstar as you will also have access to information, ideas, videos from presentations and a fantastic network exclusive to this event - fellow professionals you can ask for advice!

    Who Should Attend? Industry professionals looking for best practices and to add value to their company and their career!

    Who Typically Attends? Industry professionals looking for best practices and to add value to their company and their career!

    delegate profile
    US US
    UK UK
    Saudi Saudi Arabia
    South Africa South Africa
    CZECH Czech Republic
    GERMANY Germany
    Australia Australia
    New Zealand New Zealand
    Thailand Thailand
    Indonesia Indonesia
    TURKEY Turkey
    Hong Kong Hong Kong
    Vietnam Vietnam
    Philippines Philippines
    Portugal Portugal
    Russia Russia
    Spain Spain
    POLAND Poland
    UKRAINE Ukraine
    Canada Canada
    India India
    Greece Greece
    China China
    Mexico Mexico
    Japan Japan
    Malaysia Malaysia
    Bangladesh Bangladesh


    We created a fantastic online platform to share presentations, help members network and also have useful tools like online workbooks. Unlike some events, we use our own technology and integrate everything to your membership (you get free membership with a conference ticket!) so its seamless and no need to download plug ins (no security blocks) or set up an account. Also, we connect you with other delegates and they stay with you unlike some events where you only connect for the event then lose them!

    increase your ROI

    Foreign Visitors

    Do I need a visa? Click Here

    (note if you require a Visa letter from us stating you are attending our event, you can obtain one from our system only after you have purchased a ticket for the event - our system will give ticket holders a link to personalize a letter for immigration that they can use with their visa application. We are not able to issue any letters without ticket purchase)

    Document Required for Portugal Visa Application:

    • Portuguese Visa Application Form
    • Two Passport Photos
      • Two identical photos. Not older than six months.
      • Photo size: 35x45mm.
      • In color. No black and white
      • Head should take 70-80% of the photo.
      • Brightly colored background. Light grey is suggested. No patterns.
      • The applicant should be looking straight at the camera.
      • Neutral facial expression. No smile and mouth closed
      • Avoid uniforms or colors matching the background.
    • Your Valid Passport
    • Copies of your previous visas. If you have ever held a visa issued by any world country, submit copies of them.
    • Portugal Travel Health Insurance. Confirmation that you have travel insurance for Portugal and the whole territory of Schengen, with a minimum of 30,000 € coverage of medical emergencies.
    • Round-trip Flight Itinerary. A document that shows you have a booked flight, to enter and leave Portugal. This document should specify flight numbers, dates, and your details.
    • Proof of accommodation. I.e. a hotel reservation.
    • Proof of sufficient financial means for the period of stay in Portugal
    • A cover letter. A personal letter in which you explain why you are applying to visit Portugal, how long you plan to stay, when will you leave, and other details.
    • Proof of civil status. This could be a marriage certificate, birth certificate of children, death certificate of spouse, etc.
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