"There is a lot to learn from all parts of the world that will help you in your industry and make you much better." - Sales Manager

"The content is invaluable as you're guaranteed to walk away learning at least one best practice." - Manager, Solutions Centre

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!" - Sr. Leader, Customer Experience & Loyalty

"I really like the Contact Center World events. We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people" - EMEA Service Delivery Manager

"Best event I've ever attended and I've been in the industry for many years! Exceeded my expectations. (The international aspect of the event was amazing). ...its a learning opportunity and you walk away from it feeling like you are part of an extended family." - Assistant Vice President - Head of IT Customer Service

"Always take-aways that I can implement, and nice to benchmark best practices with other companies" - Customer Assurance, Business Analysis Manager

"Truly superb event. Meeting global peers from all over the world, sharing ideas and best practices was spectacular" - Head of Customer Contact

"Everyone shares so openly and always go away with new ideas to take to my center" - Vice President Operations

"Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending." - Workforce Management and Reporting Analyst

"Speechless....but its amazing event. We can learn something from other company especially for contact center industries...and we can connecting people " - Analyst

"There is nothing like it for getting advice and best practices from other professionals in the industry." - Senior Director, Technology Training & Support Services

"This conference is full of ideas and knowledge sharing. Very good job and keep the spirit up" - Senior Officer

"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion and a desire to share." - Director, Kansas City Call Center

"Amazing and great event Good opportunity to understand best market practices and expand social networking." - Telebet Support Manager

"I would recommend this event to anyone in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry." - Associate Director

"I did not expect such an event it exceeded my expectations, well done. It was absolutely an amazing experience. You learn a lot from it and you are able to network with the right people." - Team Leader

"The best practices shared and networking opportunities that present themselves is awesome. Raj and Team, well done, The event was incredible and i must say it really did it for me!!" - Head of Direct Delivery

"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) " - CEO

"It has been a great week, thanks everyone for the inspiring presentations!" - EMEA Service Delivery Manager

"Great insight into what the rest of the industry is doing about challenges that face almost every centre" - Project Manager

"Very well organized, friendly atmosphere, structured and promoting to get out of comfort zone and build warm relationships. Such a good example enabling people to interact " - Director

"Inspired a lot from the people participated. I contacted most of them and took back tips for improving rewarding system, performance and customer satisfaction KPIs. Friendly atmosphere in an event that looked like Oscar's finals" - Business Developement Director

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry" - Global Service Delivery Manager

"Awesome conference, very insightful. Great tips and ideas. " - Senior Manager Operations

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share." - Telemarketing Operations & Projects Manager Iberia

"It is a powerhouse wealth of knowledge (that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry." - Manager - Group Client Contact Centre

"Enormous amount of ideas and inspirations, also great networking" - Solutions & Business Development Director

"It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel." - Associate Director

"I really enjoyed the conference as it exceeded my expectations. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences " - Delivery Executive

"Excellent event, excellent organization and excellent best practices sharing . Thank you so much for this week!" - Vice President of Business Development

"The event was even better than I expected, as I could learn from other people's projects from all over the world and have the chance to network." - Manager of Customer Service Change Management

"Overall experience was excellent, could not ask for more." - General Manager - Operational Support

"This forum provides me with the ultimate Best Practices to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is huge." - Assistant Vice President

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right." - Vice President, Caribbean Contact Centres - English & Spanish

"You are guaranteed to learn many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with." - Manager, Customer Care

"1/4 days at the contact center world event.Awesome experience so far! ... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. " - Workforce Manager

"Learn the best pratices from the best in the industry - it's an enriching event to everyone." - Head of Development & Optimization of Customer Care Ops

"It was at great weekend in Orlando at the Americas conference! I have so many new ideas to take back to my team members." - Senior Service Specialist

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..." - Customer Contact Center Manager

"It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar." - Chief Operating Officer

"Great Day! Great Event!!" - National Customer Service Manager

"Thank you so much for this! Awesome experience" - CCM DStv Digital Care

"I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees." - Customer Care Director

"The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator." - Director

"A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service." - Retail & Contact Center Development Manager

"This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want." - Business Development and New Operations Division Head

"It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be" - Call Center Line Manager

"The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry" - Customer Service Improvement Manager

"ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world." - Operations Director

"This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore." - Head of Support & CX

"The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions." - Executive General Manager - Sales and Operations

"An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level." - Country Director

"Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us." - Head of Cutstomer Services

"I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do.
You only have the best so it is truly value for money!" - General Manager - Contact Centres

"I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others." - Senior Manager and Head, Contact Center

"If you work in the Contact Centre industry - then get- involved with ContactCenterWorld - the conferences are awesome in terms of sharing Best Practices." - CEO

"It has been another awesome day.Fantastic presentation by respective presenters." - General Manager

"What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips with my Optus team!" - KPI Manager, Human Resources

"H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories." - Project Director