customer experience
employee engagement
business strategies
contact center
Tech Innovation
In today's business world, customers can use a number of different channels to contact your company - voice, email, social media, sms etc. Finding the most cost effective and efficient way to manage these interactions is a challenge. Most will end up in the call/contact center or customer service center.
This event, the 15th annual BEST PRACTICES CX & Contact Center (CC) Conference aimed at those who operate, OR plan to operate in North & South America will help you with award winning strategies and tactics from the best in the region! It's the most highly rated event series for a reason - it's engaging and full of hundreds of practical ideas to help you achieve the NEXT GENERATION of Customer Experience (CX)!
In this NEXT GENERATION Best Practice CX & CC Conference you will hear from the business professionals who manage these challenges for their company and you learn about World Class:
EVENT OVERVIEW
why you need to be here!
LEARN, ENGAGE & NETWORK
in the contact center world's most highly rated event
x1000.jpg)
Limited time only!
CONFERENCE RELATED VIDEOSVideos from past events - including a visit from a President of the USA!
DELEGATE TESTIMONIALSEVEN MORE REASONS TO NOT MISS THIS EVENT!
United StatesUnited States"I do like that it is vendor free!
Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!
"Presenter: Claudia Hawkins - Sr. Leader, Customer Experience & Loyalty
Canada"The content is invaluable
as you're guaranteed to walk away learning at least one best practice."Presenter: Darren Dowdy - Manager, Solutions Centre
Belgium"I really like the Contact Center World events.
We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people"Presenter: Lucia Pinto - EMEA Service Delivery Manager
United States"Always take-aways that I can implement
, and nice to benchmark best practices with other companies"Presenter: Angela Wilson - Customer Assurance, Business Analysis Manager
Russia"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ...
Best communication channel:)
"Presenter: Ekaterina Osina - CEO
France"Hearing directly from the Doers makes a big difference
. Get best practices from the industry, develop knowledge from the CC industry"Presenter: Valerie Sujobert - Global Service Delivery Manager
Portugal"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking
with people all over the world with exciting backgrounds and experiences to share."Presenter: Ana Ferreira - Telemarketing Operations & Projects Manager Iberia
United States"Everyone shares so openly and always go away with new ideas to take to my center
"Presenter: Ludy Reyna - Vice President Operations
Canada"Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending.
"Presenter: Maurice de Vries - Workforce Management and Reporting Analyst
Jamaica"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class.
You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."Presenter: Reuben Canagaratnam - Vice President, Caribbean Contact Centres - English & Spanish
Bangladesh"What a great day... Creating networks
..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."Presenter: Tapas Howlader - Customer Contact Center Manager
United States"There is nothing like
it for getting advice and best practices from other professionals in the industry."Presenter: David DeAngelis - Senior Director, Technology Training & Support Services
Bangladesh"Great Day! Great Event!!
"Presenter: Mahmud Bin Alam - National Customer Service Manager
United States"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion
and a desire to share."Presenter: Candy Clay - Director, Kansas City Call Center
Malaysia"Sharing of practices and successes were better than my expectation.
A well run meeting. Presenters were well prepared"Presenter: Irine Lopez - Director Customer Engagement
United States"I would recommend this event to anyone
in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry."Presenter: Samantha Panto - Associate Director
Belgium"It has been a great week
, thanks everyone for the inspiring presentations!"Presenter: Lucia Pinto - EMEA Service Delivery Manager
Canada"Great insight
into what the rest of the industry is doing about challenges that face almost every centre"Presenter: Ranbir Johal - Project Manager
Canada"The Networking is incredible. An opportunity to Network with North America's best of the Best.
To learn from them and come away a better Industry Professional."Presenter: Robert Campbell - Vice President Customer Relations
Jamaica"It is a powerhouse wealth of knowledge
(that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry."Presenter: Jillian Edwards - Manager - Group Client Contact Centre
United Arab Emirates"Happy and proud
to be here - Orlando ContactCenterWorld The first day was very good. Everybody in the same mood. Looking forward...."Presenter: Ladislau Batalha - Vice President Contact Experience
United States"Great first day at the Best in Americas conference. Excellent presentations
in day one and looking forward to today's presentations."Presenter: Adam Terry - Senior Associate - WFM
United States"It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away
from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel."Presenter: Melissa Taylor - Associate Director
United States"This forum provides me with the ultimate Best Practices
to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is
huge."Presenter: Lynn O'Neill - Assistant Vice President
United States"You are guaranteed to learn
many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with."Presenter: Homero Acevedo - Manager, Customer Care
United States"1/4 days at the contact center world event.Awesome experience so far!
... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. "Presenter: Fidel Calcagno Rodriguez - Workforce Manager
United States"It was at great weekend in Orlando at the Americas conference! I have so many new ideas
to take back to my team members."Presenter: Ashley Blount - Senior Service Specialist
Limited time only!
LEARN FROM THE BEST
hundreds of ideas and best practices
... a full program designed to help any CX and/or CC professional learn more
and become more valuable to their company!
PLUS, You will literally walk away with hundreds of new, refreshing ideas from the best in the region!
and remember this is the contact center world's most highly rated event
- a whopping 100% of delegates say they would recommend it!
GET YOUR CERTIFICATE
in contact center best practices
Attend the event and you could qualify for this prestigious annual certificate to show off your knowledge. Add a logo to your LinkedIn profile and email to show off your professional status!
We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices!
Who Should Attend?
Industry professionals looking for best practices and to add value to their company and their career!
... Anyone who either runs, sells to or supports CX / CC operations.
NOTE: Everyone pays the same - unlike some events where those who sell solutions pay more,
we treat everyone the same!
Who Typically Attends?
Industry professionals looking for best practices and to add value to their company and their career!
Top professionals from the region including those within the following sectors:
|
|
Typically we attracted delegates from: | |
US
Canada
Costa Rica
Brazil
Jamaica
Mexico
Limited time only!
Awards Gala Dinner
Join in celebrating the best in the industry!
Join us at the awards gala dinner to wrap up the amazing conference! We will have fun and celebrate the best of the best as we recognise this years Top Ranking Performers Awards and present medals and awards to those who are voted the best at the conference!
DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com
Contact Center Visits!
Combine your attendance with visits to centers at the destination city or en route
Looking for a custom tour on your travels?
If you want to stop over on your way to one of our events to visit a contact center or two, let us know - we will be glad to see how we can assist you and your group. We also have details of our Contact Center Exchange Program at this page
Help Sell the Idea to your Boss!
How to justify the investment to your leadership
When it comes to this event, sometimes you need a little extra help to persuade your boss this is a really worthwhile investment in your time and the corporate funds.
Remember, this is perhaps the fastest way to learn best practices and if you can take a few ideas back that will help your center, it can pay for itself many times over!
We have a dedicated page with information to help you at this link
Added Value - Increase Your ROI
Tools to Help You Get More Out of the Event!
Full access to presentation slides and conference videos* online after the event
We will make sure you are networked with delegates from the event so you can stay in touch post the event using our fantastic online chat and messaging tools!
We offer translation equipment to rent for groups of 4 or more so you can bring along staff members who may not understand English (all sessions in English). Details here
*Videos shared by presenters.
Foreign Visitors
Do I need a visa? Click Here
(note if you require a Visa letter from us stating you are attending our event, you can obtain one from our system only after you have purchased a ticket for the event - our system will give ticket holders a link to personalise a letter for immigration that they can use with their visa application. We are not able to issue any letters without a ticket purchase)
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
" and I've been in the industry for many years! ...its a learning opportunity and you walk away from it feeling like you are part of an extended family."Presenter: David Birittieri - Assistant Vice President - Head of IT Customer Service