27-29 SEPT (Online)
WOW What an Amazing Event
Vendor: I like to know what others are doing with technology
WOW - Join this event!
This event is ....!!!
2018 Next Generation Contact Centers - Berlin Testimonials
Vera Austin MassMutual on ContactCenterWorld Awards and Conferences
Sara Del Grande Cisco on ContactCenterWorld Awards and Conferences
David DeAngelis IGT on ContactCenterWorld Awards and Conferences
Antoine Mentha Desjardins on ContactCenterWorld Conferences
Keith Brickell HGS USA on ContactCenterWorld Awards and Conferences
Daniel Persuitte MassMutual on ContactCenterWorld Awards and Conferences
In ONE word what delegates said about our latest event!
Sorayas Birsett - LoyaltyOne/Airmiles Canada
Neal Topf - Callzilla (USA)
Joel Massey - Alorica (USA)
Heather Marple - Minacs Worldwide
Magda Cardenas & Andres Martinez - ListenUp Espanol
Cassidy Klundt - Sitel
Fern Jacob of LoyaltyOne
Stacy Bartels of RailEeurope
Anthony Andrade of IGT
Paul and Fidel Blue Cross Blue Shield
Adam Terry of New York Life on ContactCenterWorld.com events
Blue Cross Blue Shield Rhode Island
Desjardins Card Services
DHL Express (US)
Listen Up Espanol
Blue Ocean Contact Center
Blue Ocean Contact Center
Anne Marone British Airways
Best event I've ever attended and I've been in the industry for many years!
...its a learning opportunity and you walk away from it feeling like you are part of an extended family."
"I do like that it is
vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from
around the world!"
content is invaluable as you're guaranteed to walk away learning at least one best practice."
I really like the Contact Center World events. We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people"
take-aways that I can implement, and nice to benchmark best practices with other companies"
"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ...
Best communication channel:) "
"Hearing directly from the Doers
makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"
"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an
amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."
"Everyone shares so openly and always go away with
new ideas to take to my center"
"Broad range of categories with best practices tips, colleagues from other departments could
learn a lot by attending."
"The environment is friendly , professional & non threating. You cannot compare this with others as
this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."
"What a great day...
Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."
There is nothing like it for getting advice and best practices from other professionals in the industry."
"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's
real life examples delivered with passion and a desire to share."
"Sharing of practices and successes were
better than my expectation.
A well run meeting. Presenters were well prepared"
recommend this event to anyone in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry."
"It has been a
great week, thanks everyone for the inspiring presentations!"
Great insight into what the rest of the industry is doing about challenges that face almost every centre"
"The Networking is incredible.
An opportunity to Network with North America's best of the Best. To learn from them and come away a better Industry Professional."
"It is a
powerhouse wealth of knowledge (that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry."
Happy and proud to be here - Orlando ContactCenterWorld The first day was very good. Everybody in the same mood. Looking forward...."
"Great first day at the Best in Americas conference.
Excellent presentations in day one and looking forward to today's presentations."
"It's great to go to an event where everyone there can relate to you & your work environment. I felt that
I took the most away from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel."
"This forum provides me with the
ultimate Best Practices to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn.
The opportunities & networking is huge."
guaranteed to learn many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with."
"1/4 days at the contact center world event.
Awesome experience so far!
... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. "
"It was at great weekend in Orlando at the Americas conference! I have
so many new ideas to take back to my team members."
Attend the event and you could qualify for this prestigious certificate awarded just 4 times a year to show off your knowledge. You will get a certificate and logo valid for 2 years to add to your professional collection. Your colleagues and peers will see you as a contact center superstar as you will also have access to information, ideas, videos from presentations and a fantastic network exclusive to this event - fellow professionals you can ask for advice!
We created a fantastic online platform to share presentations, help members network and also have useful tools like online workbooks. Unlike some events, we use our own technology and integrate everything to your membership (you get free membership with a conference ticket!) so its seamless and no need to download plug ins (no security blocks) or set up an account. Also, we connect you with other delegates and they stay with you unlike some events where you only connect for the event then lose them!