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ContactCenterWorld.com
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Americas - Orlando
June 27-28 2023
Rendar Mahardhika Putra - Head of Contact Center at Coca-Cola Europacific Partners Indonesia on ContactCenterWorld.com Events
Candido Ferreira - Director at ManpowerGroup Portugal on ContactCenterWorld.com Events
Dian Sahri Ramadhan - Manager at PT Bank Central Asia Tbk on ContactCenterWorld.com Events
Via Rahma - Manager at PT Bank Central Asia Tbk on ContactCenterWorld.com Events
Neo Marinyele - Senior Call Centre Manager at Multichoice SA on ContactCenterWorld.com Events
Limited time only!
"I do like that it is vendor free!
Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!
"
"The content is invaluable
as you're guaranteed to walk away learning at least one best practice."
"I really like the Contact Center World events.
We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people"
"Always take-aways that I can implement
, and nice to benchmark best practices with other companies"
"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ...
Best communication channel:)
"
"Hearing directly from the Doers makes a big difference
. Get best practices from the industry, develop knowledge from the CC industry"
"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking
with people all over the world with exciting backgrounds and experiences to share."
"Everyone shares so openly and always go away with new ideas to take to my center
"
"Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending.
"
"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class.
You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."
"What a great day... Creating networks
..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."
"There is nothing like
it for getting advice and best practices from other professionals in the industry."
"Great Day! Great Event!!
"
"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion
and a desire to share."
"Sharing of practices and successes were better than my expectation.
A well run meeting. Presenters were well prepared"
"I would recommend this event to anyone
in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry."
"It has been a great week
, thanks everyone for the inspiring presentations!"
"Great insight
into what the rest of the industry is doing about challenges that face almost every centre"
"The Networking is incredible. An opportunity to Network with North America's best of the Best.
To learn from them and come away a better Industry Professional."
"It is a powerhouse wealth of knowledge
(that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry."
"Happy and proud
to be here - Orlando ContactCenterWorld The first day was very good. Everybody in the same mood. Looking forward...."
"Great first day at the Best in Americas conference. Excellent presentations
in day one and looking forward to today's presentations."
"It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away
from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel."
"This forum provides me with the ultimate Best Practices
to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is
huge."
"You are guaranteed to learn
many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with."
"1/4 days at the contact center world event.Awesome experience so far!
... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. "
"It was at great weekend in Orlando at the Americas conference! I have so many new ideas
to take back to my team members."
Attend the event and you could qualify for this prestigious certificate awarded just 4 times a year to show off your knowledge. You will get a certificate and logo valid for 2 years to add to your professional collection. Your colleagues and peers will see you as a contact center superstar as you will also have access to information, ideas, videos from presentations and a fantastic network exclusive to this event - fellow professionals you can ask for advice!
Limited time only!
Feature / Benefit |
This event |
The other one(s) you are considering |
---|---|---|
Every Presenter must share a minimum of 10 best practice tips | Most presenters share 10. You may get up to 1000 ideas from this event | Many speakers at other events tell you what they do NOT how so you don’t learn as much as ours |
Every presenter is an award winner | Some have won global awards year after year | Very unlikely |
You have access to all presentations for days you attend for up to 1 year | You have full access on days your ticket covers | ? Some do, most don’t |
No sales pitches from vendors / sponsors | Unlike other events our agenda is packed with speakers not here to sell | Most events have sponsors who are there to sell their solution as a keynote or pitch |
18th year of events (credibility) | This is not a new event – its established and credible | Some new events make lots of claims! |
From the Global Association for our industry and not just an event company | We are 100% dedicated to our industry | Many events are from ‘event’ companies or operate in so many sectors unlike us |
100% delegates recommend this event | Time and time again we get rave reviews | ? |
Get to network with fellow delegates and presenters | We network you on OUR website so you have 100% access 24/7/365 to your network | Some use 3rd party platforms and once the event is over you lose contact |
Get a Certificate in Contact Center Best Practices | If you are exposed to the best you deserve a certificate to show you know tactics and strategies many others don’t | ? |
Limited time only!
" and I've been in the industry for many years! ...its a learning opportunity and you walk away from it feeling like you are part of an extended family."