Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Best in Asia Pacific
Cairns, QLD Australia July 15-18, 2024




You have a choice. There are literally hundreds of events out there you can attend. Each makes claims about how you will learn. When we introduced our events back in 2006 we went against the norm by delivering 100% best practices and 0% sales pitches.

NOW is the time to make a change and go to the event, run by the Global Association for Contact Center & Customer Engagement Best Practices. To an event that delivers results. "Makes you look like a superstar" (quote from delegates) and helps you and your company stand out from the rest.

"You get more ideas in 2 days than attending weeks and weeks of other events"
(quote from a delegate)




Chief Client Solutions Officer - Multilingual 

"incredible platform to learn best practices.. & to get to know other colleagues in the same industry that partner with us & share our same pains but also share some of our solutions."

Executive Vice President

"I have attended over 20 times. Why? Because at Contact Center World we can learn from the best of the best and encourage my team to improve and innovate our contact center."

Contact Center Manager

"This event's really beneficial for my company! We can learn so many things from others And we share the same problems, we can discuss the challenges!"

VP of Customer Success

"the best practices shared are world class .. they have been invaluable... you have dozens upon dozens of nuggets ...It's directly impacted our business. It's commercial Raj's credit, This is pure content!"

Head of Customer Engagement Solutions

"If you're a customer engagement industry experts, if you're somebody who works in the contact center I believe this is the right place for you, you will be able to see where you are benchmark, your contact center and your customer engagement, customer service strategies and departments against many of the different industry giants "

Director Customer Experience

" I would strongly urge all the contact center world organizations which are connected in any way to contact centers to join this event."

Executive Head: Customer Care

"We wanted to come and showcase and see how we compare to the rest of the world. When I was listening to the other leaders...I was like you know what, we can actually learn so much from everywhere."

Vice President

"The good thing about this conference is when we interact with a lot of people from different cultures, we see a lot of passion, a lot of customer service tips, and a lot of designs. We take a lot from all of this and go back and use it in our call centres and customer services."


"It's been said many many times by people, Raj puts it on the list. It's the Olympics of the contact centre world. What a terrific event once again!"

Sr. Leader, Customer Experience & Loyalty

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!"

Head of Client Services

"Truly superb event. Meeting global peers from all over the world, sharing ideas and best practices was spectacular"


"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) "


"Speechless....but its amazing event. We can learn something from other company especially for contact center industries...and we can connecting people "

Global Service Delivery Manager

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"

Telemarketing Operations & Projects Manager Iberia

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."

Senior Officer

"This conference is full of ideas and knowledge sharing. Very good job and keep the spirit up"

Retired - Vice President - Scotiabank

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."

Customer Contact Center Manager

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."

Telebet Support Manager

"Amazing and great event Good opportunity to understand best market practices and expand social networking."

National Customer Service Manager

"Great Day! Great Event!!"

Consultant - Freelance

"Good opportunity for us to know our counterparts from other countries in the call centre industry and learn the different practices in the various centres."


"A lot of new ideas of best practice from the best in industry"

SVP Network Operation & Quality

"Enormous amount of ideas and inspirations, also great networking"

Delivery Executive

"I really enjoyed the conference as it exceeded my expectations. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences "

Marketing & Comms Specialist

"I would encourage people to step out of their comfort zone & attend the conference, open your mind & hearts to the opportunities that can be found by participating. It's an uplifting, educational & fun event!"

Executive General Manager - Sales and Operations

"The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions."

Client Services Manager

"If you want to get the latest in best practice from the professionals, & at the same time network & meet others in this exciting environment we work in, then this is the conference to attend!"


"An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level."

General Manager - Service Centre Operations

"Having attended many contact centre forums, I was pleasantly surprised, & also a little exhausted with the volume of useful information I obtained from this event. Three full days of presentations saw me write 38 pages of notes, which is easily the most feedback I have ever taken away from an industry conference."

"Contact Centre World is a great opportunity to hear first hand from other managers how they operate, where their challenges are & to learn what works. It concentrates years of development & presents the outcomes in a concise format in a short period of time. It also allows you to get new ideas from some very innovative people."

Head of Cutstomer Services

"Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us."

General Manager - Contact Centres

"I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do.
You only have the best so it is truly value for money!

Senior Manager and Head, Contact Center

"I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others."


"If you work in the Contact Centre industry - then get- involved with ContactCenterWorld - the conferences are awesome in terms of sharing Best Practices."

Ceo Ptvads

"It has been another awesome day.Fantastic presentation by respective presenters."

KPI Manager, Human Resources

"What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips with my Optus team!"

Project Director

"H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories."




  • CX & CC Best Practices - from the small to the largest companies, inhouse and BPO's

  • Emergency Services & Public Services Centers

  • Leadership

  • Customer Service Best Practices

  • Setting up and Running Home / Remote Agent Programs

  • How To Enhance Your Contact Center Quality Scores!

  • Calling For Success - Outbound Campaigns For Results!

  • Technology Innovation - Technology Solutions to enhance CX/CC including AI and more

  • Incentive Schemes - Motivating Your Team to Be the Best They Can!

  • Turning Cost Centers into Profit Centers Through Sales Campaigns

  • Self Service Solutions to enhance CX and Reduce CC Cost

  • Making the Most of Your Workspace - Designs That Improve Employee Performance!

  • Recruiting for Your Contact Center? - Unique and Effective Strategies

  • Making Outsourcing Work - Developing a Win:Win Partnership

  • Developing Customer Loyalty Programs that Really Work!

  • Going Green - How to Make Your CC Environmentally Friendly

  • Social Media Management through the Contact Center - Building Fans and Managing Service and Sales

  • How To Drive More Sales Through Sales Management Techniques!

  • How To Sell More in Your Center! - Top Sales Professionals Explain!

  • Workforce Planning Best Practices

  • HR Best Practices - Getting the Right People and Keeping Them!

  • Training - Key Role To Kickstart Performance and enhance CX


LEARN FROM THE BEST hundreds of ideas and best practices



Who Should Attend? Industry professionals looking for best practices and to add value to their company and their career!


4 times a year we Certify industry professionals who attend our Best Practice events. This will show your knowledge and expertise and you can then add CCCBP after your name to show you know best practices! You will also get a certificate and logo valid for 12 months to add to your professional collection. Your colleagues and peers will see you as a true professional and you will also have access to information, ideas, videos from presentations and a fantastic network exclusive to this event - fellow professionals you can ask for advice!

DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from

BCA (Bank) on ContactCenterWorld Events

Jim of Showdown Displays on events

Alberto Zurich NA on events

Neo of MultiChoice Group on events

Rudi Scout of Grypp on events

Bharat of ABSA Bank on events

Mariana of Teleperformance on events

Lisa Widodo of BLIBLI on events

Jephin of Dubai Tech on events

Mario Pereira Manpower Group on events

Andrew of IGT on events

Saskia Kusumah of Prodia on events

Comments From Delegates 2023

Teleperformance Portugal on Events

Bank Negara Indonesia on NEXT GEN events

Blibli on Events

Rendar Mahardhika Putra - Head of Contact Center at Coca-Cola Europacific Partners Indonesia on Events

Neo Marinyele - Senior Call Centre Manager at Multichoice SA on Events

Dave D'Arcy - Industry Expert & Veteran

Via Rahma - Manager at PT Bank Central Asia Tbk on Events

Candido Ferreira - Director at ManpowerGroup Portugal on Events

Dian Sahri Ramadhan - Manager at PT Bank Central Asia Tbk on Events

Faran Niaz of CX Future on Contact Center World events

WOW What an Amazing Event

Vendor: I like to know what others are doing with technology

WOW - Join this event!

This event is ....!!!

Stephen Abbruzzese Concentrix NZ on ContactCenterWorld Conferences

Edna Pereira Astro on ContactCenterWorld Conferences

Jasmin Aksan Astro on ContactCenterWorld Conferences

both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 0
session page-view-total = 0
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =