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Elevate Your People, Performance & Results To World Class Levels With Ideas, Tips, Innovations & Networking With The Best In The Region

Bali, Indonesia
July 24-28,2023


LEARN FROM THE BEST hundreds of ideas and best practices


Sr. Leader, Customer Experience & Loyalty

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!"

Head of Customer Contact

"Truly superb event. Meeting global peers from all over the world, sharing ideas and best practices was spectacular"


"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) "


"Speechless....but its amazing event. We can learn something from other company especially for contact center industries...and we can connecting people "

Global Service Delivery Manager

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"

Telemarketing Operations & Projects Manager Iberia

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."

Senior Officer

"This conference is full of ideas and knowledge sharing. Very good job and keep the spirit up"

Retired - Vice President - Scotiabank

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."

Customer Contact Center Manager

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."

Telebet Support Manager

"Amazing and great event Good opportunity to understand best market practices and expand social networking."

National Customer Service Manager

"Great Day! Great Event!!"

AVP, Resource Management, Training & Admin

"Good opportunity for us to know our counterparts from other countries in the call centre industry and learn the different practices in the various centres."


"A lot of new ideas of best practice from the best in industry"

SVP Network Operation & Quality

"Enormous amount of ideas and inspirations, also great networking"

Delivery Executive

"I really enjoyed the conference as it exceeded my expectations. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences "

Marketing & Comms Specialist

"I would encourage people to step out of their comfort zone & attend the conference, open your mind & hearts to the opportunities that can be found by participating. It's an uplifting, educational & fun event!"

Executive General Manager - Sales and Operations

"The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions."

Client Services Manager

"If you want to get the latest in best practice from the professionals, & at the same time network & meet others in this exciting environment we work in, then this is the conference to attend!"


"An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level."

General Manager - Service Centre Operations

"Having attended many contact centre forums, I was pleasantly surprised, & also a little exhausted with the volume of useful information I obtained from this event. Three full days of presentations saw me write 38 pages of notes, which is easily the most feedback I have ever taken away from an industry conference."

"Contact Centre World is a great opportunity to hear first hand from other managers how they operate, where their challenges are & to learn what works. It concentrates years of development & presents the outcomes in a concise format in a short period of time. It also allows you to get new ideas from some very innovative people."

Head of Cutstomer Services

"Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us."

General Manager - Contact Centres

"I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do.
You only have the best so it is truly value for money!

Senior Manager and Head, Contact Center

"I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others."


"If you work in the Contact Centre industry - then get- involved with ContactCenterWorld - the conferences are awesome in terms of sharing Best Practices."

Ceo Ptvads

"It has been another awesome day.Fantastic presentation by respective presenters."

KPI Manager, Human Resources

"What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips with my Optus team!"

Project Director

"H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories."


Attend the event and you could qualify for this prestigious certificate awarded just 4 times a year to show off your knowledge. You will get a certificate and logo valid for 2 years to add to your professional collection. Your colleagues and peers will see you as a contact center superstar as you will also have access to information, ideas, videos from presentations and a fantastic network exclusive to this event - fellow professionals you can ask for advice!

Who Should Attend? Industry professionals looking for best practices and to add value to their company and their career!

Who Typically Attends? Industry professionals looking for best practices and to add value to their company and their career!

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