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Top Ranking Performers Present:

DEC 2-6 BARCELONA

BOOK NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

 

In today's business world, customers can use a number of different channels to contact your company - voice, email, social media, sms etc. Finding the most cost effective and efficient way to manage these interactions is a challenge. Most will end up in the call/contact center or customer service center.

This event, the 14th annual BEST PRACTICES CX & Contact Center Conference aimed at those who operate in North and South Americas,Europe, Middle East & Africa, Asia Pacific will help you with award winning strategies and tactics from the best in the region! It's the most highly rated event series for a reason - it's engaging and full of hundreds of practical ideas to help you achieve the NEXT GENERATION of Customer Experience (CX)!

In this NEXT GENERATION Best Practice CX & CC Conference you will hear from the business professionals who manage these challenges for their company and you learn about World Class:

  • Customer Experience & Loyalty
  • Employee Engagement Tactics
  • Social Media Management
  • Contact Center Operations
  • Business Leadership
  • Winning Sales, Marketing and Service Strategies  
Find out more below and on the event pages!

LEARN, ENGAGE & NETWORK in the contact center world's most highly rated event


LEARN FROM THE BEST hundreds of ideas and best practices

  • The Latest Best Practices in CX from those leading the field
  • How to Run a World Class Contact Center
  • Leadership and Team Management best practices
  • Social Media Management and how contact centers support the channel
  • Campaign Management - sales / direct response / outbound programs for CX success
  • Technology - innovation and solutions that are developed internally for CX and CC 
  • Customer Loyalty - Improve your service and increase profits
  • Supporting the CCr for Success - HR, Workforce Planning, IT - how these professionals support the business and how to get more from your teams
  • Outsourcing - How to work with 3rd party suppliers who support your CX
  • Help Desks - how they run, how to be a top performer
  • Training the best ways to engage your staff and therefore improve CX
  • Employee Engagement - how to engage, motivate and inspire them for success
  • Home / remote Agent Teams - how to set up programs and run them successfully

       ... a full program designed to help any CX and/or CC professional learn more
           and become more valuable to their company!

      PLUS, You will literally walk away with hundreds of new, refreshing ideas from the best in the region! 

       and remember this is the contact center world's most highly rated event
       - a whopping 100% of delegates say they would recommend it!

PRESENTERS: ALL 2019 AWARD WINNERS!

Top Asian Bank with turnover rates most centers can only dream of!
indonesiaIndonesia

"Regarded as one of the top banks in Asia Pacific, BCA and the contact center 'Halo BCA' has received many awards in Indonesia and at the world level. Halo BCA has become a Role Model for branches and the contact center industry. Many companies in Indonesia and from other countries visit our contact center for benchmarking and sharing. This amazing center shares amazing stats including attrition rates any center would dream of having - find out more! "Presenter: Maria Wibisono - Assistant Vice President

Russian outsourcing company shares best practices in contact center operations
russiaRussia

"Telecontact is a leading outsourcing company based out of Moscow, Russia. Over the years the company has won numerous ContactCenterWorld.com awards and this year will share some of the best practices from their world class contact center. "Presenter: Galina Popova - Project Manager

Middle East Bank delivers world class service
saudiSaudi Arabia

"A leading force in the Banking Sector in Saudi Arabia, Bank Aljazira provides existing and potential customers with outstanding quality and world class services. An award winning center that goes above and beyond - hear from their head of alternative delivery channels what they do and how! "Presenter: Khaled Ramadan - Head of Digital Banking

World Leading Gaming Tech Firm - Managing Call Volumes!
usUnited States

"IGT are world leaders in gaming technology. Their lottery systems are used worldwide and managing traffic can be a challenge - no one knows when the next big jackpot will result in a flood of calls! Managing a complex business and possible peaks in calls demands expertise. hear how their Workforce Plan Co-ordinator does this and pick up great best practice tips at the same time! "Presenter: Stephen McMahon - Workforce Plan Coordinator

South African Financial Services Proder & a world class center shares tips
southafricaSouth Africa

"Talksure, a licensed financial services provider, handles several million domestic clients each year and is fast approaching an active client base of 400,000 individuals and 800 full-time employees. This multi year award winning center is amazing and you will hear many best practices!"Presenter: Jacques De Beer - CEO

Best Practices in Leadership!
ukUnited Kingdom

"Vonage is a well known brand in the consumer and business telecoms marketplace and leadership in their contact center is critical to their success. Hear from this award winner as he shares his top tips for all managers and executives who have a leadership role today! "Presenter: Dave D'Arcy - Senior Director Customer Support and Service Delivery

Best Practices in Customer Service
philippinesPhilippines

"Sharing the stage with Teleperformance is Samsung UK & Ireland. Hear how they provide excellent service to Samsung customers and find out their top tips and what made them winners of the prestigious Customer Service Award for 2019"Presenter: Joy Raymundo - Director, Client Services

Government Center - How To be Environmentally Friendly!
indonesiaIndonesia

"Bank Indonesia's contact center is a strategic part of the central governments public information service. Although small in size, it provides outstanding services and support across multiple channels. The center has won numerous awards in 2019 and will share best practice tips to help your center be more environmentally friendly!"Presenter: Deasy Kumala Sari - Assistant Manager

Award Winning Help Desk Services in the Middle East
saudiSaudi Arabia

"A major player in the banking industry in Saudi Arabia, Bank Aljazira is at the leading edge of service and support. Hear how the help desk provides amazing service and support and learn from their best practices and tips to enhance your help desk"Presenter: Turki Almuharib - VP - Head of Phone Banking Services

russian center Providing Multilingual support around the world
russiaRussia

"This 2019 award winning center, part of the Allsoft Ecommerce Team supports customers worldwide - from Brazil to Russia. Find out how they run a best in class center providing support by phone, email and chat."Presenter: Natalia Vanerke - Head of Contact Center

IT Support - the right people in the Telecoms sector is key
indonesiaIndonesia

"Telkomsel is the leading Cellular provider in Indonesia. Managing the center requires a lot of technology and having the right professional people in support is critical to the contact center success. Find out how this award winning professional provides what the center needs and learn best practice tips from an expert to help elevate your IT to support a world class operation! "Presenter: Muhammad Rifqi Thomi Faiz Hawari - CTP Backend and Quality System Development

One of the World's Largest Banks Shares Best Practices
hongkongHong Kong

"HSBC is one of the largest banking and financial services organisations in the world, with operations in 66 countries and territories serving more than 39 million customers. Their contact centers manage inbound and outbound traffic and from their Asia Pacific centers you can come and hear their best practices from their award winning contact center!"Presenter: Winnie Mak - Senior Department Manager, Contact Center Business Retail Banking & Wealth Manag


CLICK HERE to download the event brochure 

EVENT BROCHURE Everything you need to know about this amazing event!

CLICK HERE to download the event brochure 


CONFERENCE RELATED VIDEOSVideos from past events - including a visit from a President of the USA!

WOW What an Amazing Event

WOW - Join this event!

I have been to other conferences as well and this is different

Vendor: I like to know what others are doing with technology

ContactCenterWorld.com Conferences (2 min promo 2019)

Top Ranking Performer Awards Now Open

Journey to the Best Contact Centers in the World Awards Finals 2018

2018 Best in the World Conference Prague Volume 3

2018 Best in the World Conference Prague Volume 2

2018 Best in the World Conference Prague Volume 1

2018 ContactCenterWorld.com APAC Awards Gala Highlights

Day 4 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 3 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 2 - 2018 Next Generation Contact Centers Best in Asia Pacific

Day 1 - 2018 Next Generation Contact Centers Best in Asia Pacific

2018 Next Generation Contact Centers - Orlando Day 1

2018 Next Generation Contact Centers - Orlando Day 3

2018 Next Generation Contact Centers - Orlando Day 2

WOW Comments - NEXT GENERATION Contact Center & Best Practices Event

2018 Next Generation Contact Centers - Berlin Day 3

2018 Next Generation Contact Centers - Berlin Testimonials

2018 Next Generation Contact Centers - Berlin Day 2

How To Set Up & Update Your Profile - Training Video

President of the USA Speaks at a ContactCenterWorld.com Awards Dinner

ContactCenterWorld.com Conferences - Golden Nuggets!

ContactCenterWorld.com Conferences - Highly Recommended!

ContactCenterWorld.com Conferences - the difference

ContactCenterWorld.com conferences and benchmarking

ContactCenterWorld.com Conferences - ideas!!

ContactCenterWorld.com Conferences - why attend?

ContactCenterWorld.com Conferences - Powerful Networking!

Jaques de Beer of Talksure SA on ContactCenterWorld Events

Malcolm Vining of ABSA on ContactCenterWorld Events

Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences

Edna Pereira Astro on ContactCenterWorld Conferences

Stephen Abbruzzese Concentrix NZ on ContactCenterWorld Conferences

Utku Toprak Teleperformance Turkey on ContactCenterWorld Conferences

Christoph Stolp Tipico on ContactCenterWorld Conferences

Jasmin Aksan Astro on ContactCenterWorld Conferences

Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences

Stephanie McDonald Concentrix UK on ContactCenterWorld.com Conferences

Martins Gagainis Lattelecom on ContactCenterWorld Conferences

In ONE word what delegates said about our latest event!


DELEGATE TESTIMONIALSEVEN MORE REASONS TO NOT MISS THIS EVENT!

southafricaSouth Africa

"There is a lot to learn from all parts of the world that will help you in your industry and make you much better."Presenter: Sunjveer Panday - Sales Manager

usUnited States

"I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!"Presenter: Claudia Hawkins - Sr. Leader, Customer Experience & Loyalty

canadaCanada

"The content is invaluable as you're guaranteed to walk away learning at least one best practice."Presenter: Darren Dowdy - Manager, Solutions Centre

belgiumBelgium

"I really like the Contact Center World events. We not only get the chance to hear from Contact Centers around different countries and learn their best practice but also get the chance to network and know new people"Presenter: Lucia Pinto - EMEA Service Delivery Manager

malaysiaMalaysia

"Truly superb event. Meeting global peers from all over the world, sharing ideas and best practices was spectacular"Presenter: Cheryl Paul - Head of Customer Contact

usUnited States

"Always take-aways that I can implement, and nice to benchmark best practices with other companies"Presenter: Angela Wilson - Customer Assurance, Business Analysis Manager

russiaRussia

"Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:) "Presenter: Ekaterina Osina - CEO

indonesiaIndonesia

"Speechless....but its amazing event. We can learn something from other company especially for contact center industries...and we can connecting people "Presenter: Janice Valicia - Analyst

franceFrance

"Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry"Presenter: Valerie Sujobert - Global Service Delivery Manager

portugalPortugal

"This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share."Presenter: Ana Ferreira - Telemarketing Operations & Projects Manager Iberia

usUnited States

"Everyone shares so openly and always go away with new ideas to take to my center"Presenter: Ludy Reyna - Vice President Operations

canadaCanada

"Broad range of categories with best practices tips, colleagues from other departments could learn a lot by attending."Presenter: Maurice de Vries - Workforce Management and Reporting Analyst

indonesiaIndonesia

"This conference is full of ideas and knowledge sharing. Very good job and keep the spirit up"Presenter: Astrid Mardagiono - Senior Officer

jamaicaJamaica

"The environment is friendly , professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right."Presenter: Reuben Canagaratnam - Vice President, Caribbean Contact Centres - English & Spanish

bangladeshBangladesh

"What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team..."Presenter: Tapas Howlader - Customer Contact Center Manager

usUnited States

"Best event I've ever attended and I've been in the industry for many years! Exceeded my expectations. (The international aspect of the event was amazing). ...its a learning opportunity and you walk away from it feeling like you are part of an extended family."Presenter: David Birittieri - Assistant Vice President - Head of IT Customer Service

hongkongHong Kong

"Amazing and great event Good opportunity to understand best market practices and expand social networking."Presenter: Derek Chan - Telebet Support Manager

usUnited States

"There is nothing like it for getting advice and best practices from other professionals in the industry."Presenter: David DeAngelis - Senior Director, Technology Training & Support Services

bangladeshBangladesh

"Great Day! Great Event!!"Presenter: Mahmud Bin Alam - National Customer Service Manager

usUnited States

"The event is very well run and focuses on the attendees and making sure they get as much from it as possible. You don't want to miss any sessions because there are pearls of wisdom in every one. The presenters are all "real life" practitioners and not academics or people who have written books. It's real life examples delivered with passion and a desire to share."Presenter: Candy Clay - Director, Kansas City Call Center

usUnited States

"I would recommend this event to anyone in the contact center industry because the information shared is so beneficial for companies wishing to hear best practices and get a feel for what's going on in the industry."Presenter: Samantha Panto - Associate Director

belgiumBelgium

"It has been a great week, thanks everyone for the inspiring presentations!"Presenter: Lucia Pinto - EMEA Service Delivery Manager

indonesiaIndonesia

"Enormous amount of ideas and inspirations, also great networking"Presenter: Arman Hazairin - Solutions & Business Development Director

newzealandNew Zealand

"I really enjoyed the conference as it exceeded my expectations. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences "Presenter: Stephen Abbruzzese - Delivery Executive

canadaCanada

"Great insight into what the rest of the industry is doing about challenges that face almost every centre"Presenter: Ranbir Johal - Project Manager

jamaicaJamaica

"It is a powerhouse wealth of knowledge (that is cost effective) about Contact Centre Practices from all angles shared willingly & uncut from persons who are in the business or looking to enter the industry."Presenter: Jillian Edwards - Manager - Group Client Contact Centre

australiaAustralia

"The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions."Presenter: Joanna Thomas - Executive General Manager - Sales and Operations

singaporeSingapore

"An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level."Presenter: Angie Tay - Country Director

usUnited States

"It's great to go to an event where everyone there can relate to you & your work environment. I felt that I took the most away from this one by far. To hear best practices & be able to be interactive with everyone really gave the conference a different feel."Presenter: Melissa Taylor - Associate Director

japanJapan

"Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us."Presenter: Takeshi Nakamura - Head of Cutstomer Services

southafricaSouth Africa

"I did not expect such an event it exceeded my expectations, well done. It was absolutely an amazing experience. You learn a lot from it and you are able to network with the right people."Presenter: Sibusiso Ndaba - Team Leader

australiaAustralia

"I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do.
You only have the best so it is truly value for money!
"Presenter: Antoine Casgrain - General Manager - Contact Centres

southafricaSouth Africa

"The best practices shared and networking opportunities that present themselves is awesome. Raj and Team, well done, The event was incredible and i must say it really did it for me!!"Presenter: Bharat Parshotam - Head of Direct Delivery

usUnited States

"This forum provides me with the ultimate Best Practices to take back our business. You have an opportunity to hear from individuals that openly share what differentiates them from others. You are able to gleam so many positive strategies to bring back to your organization & leverage what you learn. The opportunities & networking is huge."Presenter: Lynn O'Neill - Assistant Vice President

singaporeSingapore

"I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others."Presenter: Pauline Low - Senior Manager and Head, Contact Center

usUnited States

"You are guaranteed to learn many ways to potentially improve your own call centers in the presentations & workshops & you can keep learning after the event by networking with people who you established working relationships with."Presenter: Homero Acevedo - Manager, Customer Care

australiaAustralia

"If you work in the Contact Centre industry - then get- involved with ContactCenterWorld - the conferences are awesome in terms of sharing Best Practices."Presenter: Heath Lee - CEO

malaysiaMalaysia

"It has been another awesome day.Fantastic presentation by respective presenters."Presenter: Saravanan Belusami - General Manager

usUnited States

"1/4 days at the contact center world event.Awesome experience so far! ... I believe there are many best practices that can be used to improve the overall morale, engagement, and performance of a contact center. "Presenter: Fidel Calcagno Rodriguez - Workforce Manager

usUnited States

"It was at great weekend in Orlando at the Americas conference! I have so many new ideas to take back to my team members."Presenter: Ashley Blount - Senior Service Specialist

australiaAustralia

"What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips with my Optus team!"Presenter: Sam Zuccarello - KPI Manager, Human Resources

malaysiaMalaysia

"H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories."Presenter: Rozinah Anas - Project Director

TurkeyTurkey

"Very well organized, friendly atmosphere, structured and promoting to get out of comfort zone and build warm relationships. Such a good example enabling people to interact "Presenter: Koray Bebekoglu - Director

greeceGreece

"Inspired a lot from the people participated. I contacted most of them and took back tips for improving rewarding system, performance and customer satisfaction KPIs. Friendly atmosphere in an event that looked like Oscar's finals"Presenter: Maria Kotsyfaki - Business Developement Director

southafricaSouth Africa

"Awesome conference, very insightful. Great tips and ideas. "Presenter: Renée Thomas - Senior Manager Operations

portugalPortugal

"Excellent event, excellent organization and excellent best practices sharing . Thank you so much for this week!"Presenter: Sandra Costa Martins - Vice President of Business Development

portugalPortugal

"The event was even better than I expected, as I could learn from other people's projects from all over the world and have the chance to network."Presenter: Mariana Arnaut - Manager of Customer Service Change Management

southafricaSouth Africa

"Overall experience was excellent, could not ask for more."Presenter: Mithum Singh - General Manager - Operational Support

portugalPortugal

"Learn the best pratices from the best in the industry - it's an enriching event to everyone."Presenter: Carla Basilio - Head of Development & Optimization of Customer Care Ops

portugalPortugal

"It's a great way of meeting people from other countries and other sectors but who face the same challenges as we do on a daily basis. It's a great way to see what other companies and contact centers are up to and to get some very good ideas that you can decide to implement yourself and raise your own bar."Presenter: Pedro Gomes - Chief Operating Officer

southafricaSouth Africa

"Thank you so much for this! Awesome experience"Presenter: Ronelle Cain - CCM DStv Digital Care

luxembourgLuxembourg

"I liked the diversity of the businesses represented by the attendees & the similar job but differ in many ways we do on daily bases. I learnt a lot about the novelties & way of managing employees, career & professional development of employees."Presenter: Tunde Hubina - Customer Care Director

portugalPortugal

"The fact that everybody takes a full participation (or at least has the opportunity to do so) & shares concerns, challenges & lessons learned is a key differentiator."Presenter: Gustavo Madeira - Director

UAEUnited Arab Emirates

"A must attend conference if you are serious & want to improve the service currently delivered to your customers. Top tips for everyone on how to improve your business, your people & your service."Presenter: Emil Seyfferdt - Retail & Contact Center Development Manager

TurkeyTurkey

"This is an event where you can listen to the best practices in the industry, share your experience & network with the professionals of the industry. Everyone is so willing to share what they are doing, so you can benefit as much as you want."Presenter: Mine Ozkut - Business Development and New Operations Division Head

TurkeyTurkey

"It was an amazing conferences & learned many new ideas, I strongly recommend to everybody ... It was an amazing conferences & venue. If you 'd like to make benchmarking, to find your development areas, to meet with new people & share your best practices, your ideas your tips. this is the right place you should be"Presenter: Erbil Topgul - Call Center Line Manager

portugalPortugal

"The event it's been very interesting because we had the opportunity to share best pratices with the best performers in the industry"Presenter: Joaquim Costa - Customer Service Improvement Manager

ukUnited Kingdom

"ContactCenterWorld conferences are a great way to open your mind and increase your knowledge of the Contact Center Industry. It is a great way to share your own experience with the rest of the world."Presenter: Christelle Correia - Operations Director / Life Coach

southafricaSouth Africa

"This is the event to attend if you are passionate about the contact centre environment & you wish to get practical hands on tips from peers in all areas of the industry. I do not attend any other conferences or events anymore."Presenter: Tamsin Bradford - Head of Support & CX


Topics covered include

  • CX & CC Best Practices - from the small to the largest companies, inhouse and BPO's
  • Emergency Services & Public Services Centers
  • Leadership
  • Customer Service Best Practices
  • Setting up and Running Home / Remote Agent Programs
  • How To Enhance Your Contact Center Quality Scores!
  • Calling For Success - Outbound Campaigns For Results!
  • Technology Innovation - How Companies Develop Internal Technology Solutions to enhance CX/CC
  • Incentive Schemes - Motivating Your Team to Be the Best They Can!
  • Turning Cost Centers into Profit Centers Through Sales Campaigns
  • Self Service Solutions to enhance CX and Reduce CC Cost
  • Making the Most of Your Workspace - Designs That Improve Employee Performance!
  • Recruiting for Your Contact Center? - Unique and Effective Strategies
  • Making Outsourcing Work - Developing a Win:Win Partnership
  • Developing Customer Loyalty Programs that Really Work!
  • Going Green - How to Make Your CC Environmentally Friendly
  • Social Media Management through the Contact Center - Building Fans and Managing Service and Sales
  • How To Drive More Sales Through Sales Management Techniques!
  • How To Sell More in Your Center! - Top Sales Professionals Explain!
  • Workforce Planning Best Practices
  • HR Best Practices - Getting the Right People and Keeping Them!
  • Training - Key Role To Kickstart Performance and enhance CX

    GET YOUR CERTIFICATE in contact center best practices

    Attend the event and you could qualify for this prestigious annual certificate to show off your knowledge. Add a logo to your LinkedIn profile and email to show off your professional status!

    We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices!


    Who Should Attend? Industry professionals looking for best practices and to add value to their company and their career!

    The event is ideal for:

    • VP's,  Directors, Senior Managers - involved in running or strategy for CX Customer Experience, CC Contact Centers and customer service/sales centers, Help Desks

    • HR Personnel, Workforce Managers, IT Managers - looking for best practices!

    • Supervisors/team managers - and even rising stars in your business who are engaged in any aspect of CX or CC!

    • Consultants - who advise business on CX or CC Contact Centers

    • Hardware / Software and Service Providers - wishing to learn current trends and challenges

         ... Anyone who either runs, sells to or supports CX / CC operations.

         NOTE: Everyone pays the same - unlike some events where those who sell solutions pay more,
         we treat everyone the same!
     


    Who Typically Attends? Industry professionals looking for best practices and to add value to their company and their career!

    Top CX and CC professionals from the region including those within the following sectors:

    • Banking / Finance / Insurance
    • Government
    • Utilities
    • Healthcare
    • Business Services
    • Telecoms
    • Distribution
    • BPO/Outsourcing
    • Charity / Not for Profit
    • Travel / Tourism

    This event attracts delegates from all over the region - its probably the most multi-national event in the Contact Center Industry! 

    Typically we attracted delegates from:
    US US
    UK UK
    Saudi Saudi Arabia
    South Africa South Africa
    CZECH Czech Republic
    GERMANY Germany
    Australia Australia
    New Zealand New Zealand
    Thailand Thailand
    Indonesia Indonesia
    TURKEY Turkey
    Hong Kong Hong Kong
    Vietnam Vietnam
    Philippines Philippines
    Portugal Portugal
    Russia Russia
    Spain Spain
    POLAND Poland
    UKRAINE Ukraine
    Canada Canada
    India India
    Greece Greece
    China China
    Mexico Mexico
    Japan Japan
    Malaysia Malaysia
    Bangladesh Bangladesh

    Awards Gala Dinner Join in celebrating the best in the industry!

    Join us at the awards gala dinner to wrap up the amazing conference! We will have fun and celebrate the best of the best as we recognise this years Top Ranking Performers Awards and present medals and awards to those who are voted the best at the conference! 


    DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com

    WOW - Join this event!

    This event is ....!!!

    I have been to other conferences as well and this is different

    Vendor: I like to know what others are doing with technology

    2018 Next Generation Contact Centers - Berlin Testimonials

    Gerhard Landry of Webhelp on ContactCenterWorld Events

    Jaques de Beer of Talksure SA on ContactCenterWorld Events

    Malcolm Vining of ABSA on ContactCenterWorld Events

    Ozge Tekalp Turk Ekonomi Bankasi on ContactCenterWorld Conferences

    Martins Gagainis Lattelecom on ContactCenterWorld Conferences

    Shigetoshi Moriya SMBC Japan on ContactCenterWorld Awards and Conferences

    Sercan Salgin Turkcell Global Bilgi on ContactCenterWorld Awards and Conferences

    Vera Austin MassMutual on ContactCenterWorld Awards and Conferences

    Saravanan Belusami on ContactCenterWorld Awards and Conferences

    Les Blacker HGS on ContactCenterWorld Awards and Conferences

    Sara Del Grande Cisco on ContactCenterWorld Awards and Conferences

    Marlon Samson Multichoice on ContactCenterWorld Awards and Conferences

    David DeAngelis IGT on ContactCenterWorld Awards and Conferences

    Khaled Ramadan Bank Aljazira on ContactCenterWorld Awards and Conferences

    Keith Brickell HGS USA on ContactCenterWorld Awards and Conferences

    Antoine Mentha Desjardins on ContactCenterWorld Conferences

    Bathembu Futshane DSD SA on ContactCenterWorld Awards and Conferences

    Angela Wanodya Sawangi BCA on ContactCenterWorld Awards and Conferences

    Daniel Persuitte MassMutual on ContactCenterWorld Awards and Conferences

    In ONE word what delegates said about our latest event!

    Tulay Dogrular - Teleperformance Turkey

    Brian Dcosta - DHL UAE

    Emre Ozmen - Samsung Turkey

    PJ Fouche - Advance Call South Africa

    Marlon Samson - Multichoice South Africa

    Sercan Salgin - Turkcell Global Bilgi (Turkey)

    Joel Massey - Alorica (USA)

    Neal Topf - Callzilla (USA)

    Magda Cardenas & Andres Martinez - ListenUp Espanol

    Cassidy Klundt - Sitel

    Heather Marple - Minacs Worldwide

    Sorayas Birsett - LoyaltyOne/Airmiles Canada

    Anthony Andrade of IGT

    Paul and Fidel Blue Cross Blue Shield

    Maurice de Vries of Club Auto

    Stacy Bartels of RailEeurope

    Fern Jacob of LoyaltyOne

    Adam Terry of New York Life on ContactCenterWorld.com events

    Adelina Holding LLC

    Garanti Bank

    Mohd Fauzil of Vads

    Blue Cross Blue Shield Rhode Island

    Truphone

    Westpac Group

    Walmart

    DHL Singapore

    Teleperformance India

    Affinion Group

    DHL Express Turkey

    Vodafone Qatar

    ART.com

    ege-esbeoglu-desmer

    mark-affinion

    Brian Flygare - Credit Europe Bank

    michael-iinet

    Turkcell Global Bilgi

    Astro

    Smart Service Queensland

    Desjardins Card Services

    Randstad Portugal

    Concentrix

    Hinduja Global Solutions UK Ltd.

    PT Telekomunikasi Indonesia. Tbk

    Rhmais

    SingTel

    VADS BPO

    Desjardins Card Services

    DHL EXPRESS NZ LTD

    Oi (telecommunications)

    TEB (Turkey)

    Amway

    Astraworld

    Blue Ocean Contact Center

    Sitel US

    La Caixa

    BillTrust

    CMC Turkey

    Listen Up Espanol

    BillTrust

    Teleperformance India

    DHL Express (US)

    Kyivstar

    Smart Service Queensland

    Tipico

    CGS

    Bank Central Asia

    Walmart

    Sitel

    SingTel

    Livestock Improvement - LIC

    iiNet

    DHL Express Qatar

    Montepio Portugal

    BNP Paribas Ukraine

    Savant People Development

    Inter Active Technologies South Africa

    Mellon Poland

    4life Direct Poland

    Singtel Optus

    DHL Express UK

    China Telecom

    DHL Singapore

    Westpac

    Sykes

    Pizzahut

    NAB

    Accenture

    Blue Ocean Contact Center

    Aditya Canada

    C3

    IHG

    OI Brazil

    Humana

    Gtech

    jorgen-holm-carlsberg

    isabelle-bussel-actical

    katarzyna-Hetman-Maleszka-iti

    meraj-shabbir-abdul-latif-jameel

    Khaled Ramadan - Bank Aljazira

    Standard Bank - Jasmina Ajoodha

    NBG - Nektarios Mavrelis

    First Data Hellas - Giannis Tsitsanis

    emre-yoleri-assistt

    julie-warne-carnival

    claude-bekker-cipc

    Abdullah-Bawazir-alj

    sandra-matos-zon

    kilan-dwarka-okeeffe

    Milena Linhartova - CEZ

    peter-ng-hkjc

    heath-lee-ocis

    novie-marlika-astraworld

    asad-butt-ufone

    keyeur-trivedi-pccw

    chris-lejmanoski-csc

    samantha-panto-mm

    homero

    david-mccurry-cvs

    Anne Marone British Airways


    Contact Center Visits! Combine your attendance with visits to centers at the destination city or en route



    Looking for a custom tour on your travels?

    If you want to stop over on your way to one of our events to visit a contact center or two, let us know - we will be glad to see how we can assist you and your group. We also have details of our Contact Center Exchange Program at this page 


    Help Sell the Idea to your Boss! How to justify the investment to your leadership

    When it comes to this event, sometimes you need a little extra help to persuade your boss this is a really worthwhile investment in your time and the corporate funds.

    Remember, this is perhaps the fastest way to learn best practices and if you can take a few ideas back that will help your center, it can pay for itself many times over!

    We have a dedicated page with information to help you at this link

    TOPICS COVERED INCLUDE:

    customer
    experience
    employee
    engagement
    winning business
    strategies
    contact center
    operations


    Added Value - Increase Your ROI Tools to Help You Get More Out of the Event!

    Full access to presentation slides and conference videos* online after the event

    We will make sure you are networked with delegates from the event so you can stay in touch post the event using our fantastic online chat and messaging tools!

    We offer translation equipment to rent for groups of 4 or more so you can bring along staff members who may not understand English (all sessions in English). Details here

    *Videos shared by presenters.


    Sponsors Welcome Want to Sponsor This Event?

    If you sell hardware, software or services to contact centers and would like to be a sponsor of any of our events, or our Industry Awards, request a sponsorship brochure today from THIS LINK


    Overseas Visitors Information about Visas and more!

    Do I need a visa? Click Here

    Visa letters (if required) are available when you confirm details for each ticket holder.


     

     

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