The location of our 2023 NEXT GENERATION Global event is iconic! In the Palacio Estoril Hotel you travel back in time, but on a journey that also continues in the present and into the future. A world class venue for world class ideas!
During the Second World War, due to Portugal's neutrality several royal families went into exile in Estoril, which became known as the "Coast of Kings". The Hotel Palacio was the chosen home of numerous members of European royalty and was also the haunt of British and German spies, who could often be found in its bar.
Later, these stories of intrigue and espionage inspired famous novelists and filmmakers and the Hotel served as the set for the James Bond "On Her Majesty's Secret Service".
Watch the video on the right for information on the area and learn more about the Bond connection! The Palacio is the place to stay and the 2023 NEXT GENERATION Contact Center & CX Best Practices is the place to be!
CX & CC Best Practices
- from the small to the largest companies, inhouse and BPO'sEmergency Services
& Public Services CentersLeadership
Customer
Service Best PracticesSetting up and Running Home / Remote Agent Programs
How To Enhance Your Contact Center Quality Scores!
Calling For Success
- Outbound Campaigns For Results!Technology Innovation
- Technology Solutions to enhance CX/CC including AI and moreIncentive Schemes
- Motivating Your Team to Be the Best They Can!Turning Cost Centers into Profit Centers
Through Sales CampaignsSelf Service Solutions
to enhance CX and Reduce CC CostMaking the Most of Your Workspace - Designs That Improve Employee Performance!
Recruiting for Your Contact Center?
- Unique and Effective StrategiesMaking Outsourcing Work
- Developing a Win:Win PartnershipDeveloping Customer Loyalty Programs
that Really Work!Going Green - How to Make Your CC Environmentally Friendly
Social Media Management
through the Contact Center - Building Fans and Managing Service and SalesHow To Drive More Sales Through Sales Management Techniques!
How To Sell More in Your Center! - Top Sales Professionals Explain!
Workforce Planning Best Practices
HR Best Practices
- Getting the Right People and Keeping Them!Training
- Key Role To Kickstart Performance and enhance CX
Attend the event and you could qualify for this prestigious certification awarded just 4 times a year to show off your knowledge and expertise. Add CCCBP after your name to show you know best practices! You will also get a certificate and logo valid for 2 years to add to your professional collection. Your colleagues and peers will see you as a true professional and you will also have access to information, ideas, videos from presentations and a fantastic network exclusive to this event - fellow professionals you can ask for advice!
We created our own customized event tool to help every delegate get more out of the events. Every delegate is encouraged to bring a laptop or tablet to access these online tools which include real time messaging tools and judging resources. After the event we also network all delegates together an integrate to your personal membership page
"There is a from all parts of the world that will help you in your industry and "