Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

customer experience
employee engagement
business strategies
contact center
Tech Innovation

Advisory BoardTop Industry professionals helping direct our event strategy

Our advisory board is made up from leading industry professionals who have participated in our events and helped us to create a unique learning experience. They include:

DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from

WOW What an Amazing Event

Vendor: I like to know what others are doing with technology

WOW - Join this event!

This event is ....!!!

2018 Next Generation Contact Centers - Berlin Testimonials

Vera Austin MassMutual on ContactCenterWorld Awards and Conferences

Sara Del Grande Cisco on ContactCenterWorld Awards and Conferences

Keith Brickell HGS USA on ContactCenterWorld Awards and Conferences

David DeAngelis IGT on ContactCenterWorld Awards and Conferences

Antoine Mentha Desjardins on ContactCenterWorld Conferences

Daniel Persuitte MassMutual on ContactCenterWorld Awards and Conferences

In ONE word what delegates said about our latest event!

Heather Marple - Minacs Worldwide

Magda Cardenas & Andres Martinez - ListenUp Espanol

Joel Massey - Alorica (USA)

Sorayas Birsett - LoyaltyOne/Airmiles Canada

Cassidy Klundt - Sitel

Neal Topf - Callzilla (USA)

Fern Jacob of LoyaltyOne

Paul and Fidel Blue Cross Blue Shield

Anthony Andrade of IGT

Stacy Bartels of RailEeurope

Adam Terry of New York Life on events

Blue Cross Blue Shield Rhode Island


Affinion Group


Desjardins Card Services





DHL Express (US)


Sitel US


Listen Up Espanol

Oi (telecommunications)

Blue Ocean Contact Center

Aditya Canada





OI Brazil


Blue Ocean Contact Center




Anne Marone British Airways

both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 0
session page-view-total = 0
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =