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Best in the Americas
Las Vegas, NV USA May 13-15, 2024

Advisory BoardTop Industry professionals helping direct our event strategy

Our advisory board is made up from leading industry professionals who have participated in our events and helped us to create a unique learning experience. They include:

Vidyavathi Sagathevan

Quality Manager

Temi Fagbuaro

Customer Experience Officer

Sushil Pokharel

Head , Customer Service Division


Manager Customer Service

Ayush Rikhari


Zakaria AbuKafyeh

Contact Center Director

Jonathan W


Charles Morgan

Vice President, Sales

Asad Qasmi

Head (VP) Customer Experience

Karan Chatlani

India Site Lead - Learning and Development

Brian Flagg

Senior Manager

Mohammed Rameez Rizvi

Senior Analyst


Assistant Branch Manager

Vidyabhushan Choubey

Cto Production Assurance Analyst

Ahmad Altarawneh

Senior Transformation Consultant, Digital Transformation, Pioneering & Excellenc

Martin H. Sabag

VP Product

Oscar Luis Marruenda

Responsable de Contact Center

Raghunandan M N

Director & Global Head - WFM

Claudio Costa

Consulting, Strategy and Advisory Senior Director

Kendall Williams

Sr. Vice President of Operations

Edward Sklar

Chief Operating Officer

Harold Bautista

Founder & CEO

Md. Mahmood Sufi

Customer Experience Business Partner

Kathy William-Botrous

Sr. Executive Director

Rogério Ferreira

Vice President Client Solutions

Uche Joy

Customer Service

Samuel Rivas

AVP Contact Center Manager

Charlotte Wood

Senior Manager, CX

Jephin Mathew

Head of Operations

Dishant Banga

Sr Data Analyst

Graeme Provan

Head of Delivery - APAC

Cenk Soyak

Founder & CEO

Latha Thamma reddi

SR Product and Portfolio Manager

Bikram Kumar Singh

Founder, President & CEO

Jaya Saputra

Operations Governance, & Partnership Senior Lead

Dipto Ghosal

Chief Executive Officer

Jeh Daruvala


David Lee

Director - Central Outreach and Engagement

Luanne Lo Monte

Director, Customer Care

Krishnakumar Sivagnanam

Solutions Architect

Johnaton Dorasamy


Lipika Banerjee


Sonelle Buys


Hardiyanto Tato

Loyalty Management Manager

Godfred Ani Amponsah Appiagyei

Executive Director

Yahya Badawy

Business Development Partner

Richard Blank



Assistant Manager - Inbound Call Centre

Rajrupa Raghavan

Project/Product Owner-Manager

Metin Tiryaki

Contact Center Consultant

Grace Heny


Jason Mercer-Pottinger

RTS Operations (Call Center) Director

Diana Syahriyanti

Contact Center Departement Head

Joe Holt

BPO Operations

Gordon Bell

Learning and Development / Regional Training Manager

Jo Anne Ng

CSM Assessor, Coaching & Consultancy

Frank Mona


Vinu Rajendran

Program Manager

Cheryl Paul

Head of Client Services

Vijay Puppala

Principal Solutions Consultant

Heverton Anunciação

CRM, Data, Digital Transformation and CX Project Manager, Mentor

Rod Jones


Jeshtal Sheth

Head ITeS , BPO

Dave D'Arcy


Michael McBride

General Manager - Customer Service

Paul Linnell

Managing Director

Bhupender Chauhan

Strategy Advisor

Abdul Kawsar

Sales Manager

Jacque Lim

First VP, Group Head of Operational Excellence

Dominic Damoah


Ash Vohra

Specialist Director

Sahir Sekhon

VP Operations

Aman Basra

Co-founder and VP Solutions

Stephen Peattie


Arijit Chatterji

Chief Business Officer

Tracy Hays

Director, Customer Service

Ebony Taylor


Emmanuel Omoike

Team leader

Chance Myers


Elif Diplen Birol

International Marketing Manager

Tyler Zawacki

IT Manager

Joseph Nyongesa

Head of Customer Experience

Umesh James


Brenda Dunn Kinney

Evangelist Expert Advisor

DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from

Yactraq on NEXT-GEN Conferences

TP Brazil on NEXT GEN Conferences

Showdown Displays on NEXT GEN Conferences

Datanitiv Inc.on NEXT-GEN Conferences

BCA (Bank) on ContactCenterWorld Events

Jim of Showdown Displays on events

Mariana of Teleperformance on events

Bharat of ABSA Bank on events

Rudi Scout of Grypp on events

Lisa Widodo of BLIBLI on events

Jephin of Dubai Tech on events

Mario Pereira Manpower Group on events

Andrew of IGT on events

Alberto Zurich NA on events

Neo of MultiChoice Group on events

Saskia Kusumah of Prodia on events

Comments From Delegates 2023

Teleperformance Portugal on Events

Bank Negara Indonesia on NEXT GEN events

Blibli on Events

Rendar Mahardhika Putra - Head of Contact Center at Coca-Cola Europacific Partners Indonesia on Events

Candido Ferreira - Director at ManpowerGroup Portugal on Events

Dian Sahri Ramadhan - Manager at PT Bank Central Asia Tbk on Events

Neo Marinyele - Senior Call Centre Manager at Multichoice SA on Events

Via Rahma - Manager at PT Bank Central Asia Tbk on Events

Dave D'Arcy - Industry Expert & Veteran

Faran Niaz of CX Future on Contact Center World events

WOW What an Amazing Event

Vendor: I like to know what others are doing with technology

WOW - Join this event!

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