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More Testimonials

What delegates 'LOVE' about our events ... click on an image to watch the video.




General Manager
Smart Service Queensland



General Manager
Vads BPO



Acting Director
Contact Centres Smart Service Queensland



Manager Telephone Account Management
PT Telekom



Director of Customer Services
DHL Express



General Manager, Customer Channel Management
PT Astra International



Managing Director
Teleperformance



Outbound Sales Manager
Livestock Improvement



Contact Center Manager
iiNet



Director of Marketing
Teleperformance



Key Account Support Manager
DHL



Project Manager
Bank Central Asia



VP & Head of Customer Experience
Astro



Business Analyst
Singtel



Customer Care Manager
SingTel



General Manager
China Telecom Zhejiang Branch



Director, Customer Service
DHL Express Singapore



Head of Sales Customer Contact Centre
National Australia Bank



Social Media & Online Community Manager
SingTel Optus PTY



General Manager
PizzaHut Pakistan



Managing Director
Sykes Asia Pacific



General Manager, Contact Centres
Westpac Group



Head of Direct & Technology Innovation Manager
Bank of New Zealand



Associate Vice President
Credit Europe Bank



General Manager
National Australia Bank



Global Head
QNet Ltd



Team BCA
Bank Central Asia



Head of E Channel Management
PT Astra International



Peter Ng
The Hong Kong Jockey Club



General Manager Customer Service
PTML-Ufone



General Manager, BPO Operations
VADS Business Process



Chairman
Customer Service Council Australia



VP Strategy & Growth
OCIS Group



Sales & Service Manager
iSelect



CEO
OCIS Group



Chief of Network Services
QNet Ltd



Spokesperson/Supervisor
Bank Central Asia



Contact Centre Manager
iiNet



Deputy Director
Housing & Development Board



Operations Support Director
PCCW Teleservices



Associate Vice President
Credit Europe Bank

Advisory Board - Contact Center Best Practice Conferences

Our advisory board is made up from leading industry professionals who have participated in our events and helped us to create a unique learning experience. They include:

Yuichi Ikusawa

Executive Manager

NTT Solco Corporation

Maria Emilia Alves

Head Change Management Customer Service

NOS

Pedro Gomes

Chief Operating Officer

Teleperformance Portugal

Steve Pels

Director

Contact Centre Action

Pushpalatha Balan

Global Head

QNet Malaysia

Ege Esbeoglu

CEO

Desmer Iletisim A.S.

Saravanan Belusami

General Manager

VADS Business Process

Grace Heny

Director

Contact Center Indonesia

Sandra Matos

General Manager

ContactCenterPortugal

Khaled Ramadan

VP - Head of Alternative Delivery Channels

Bank Aljazira

Antoine Casgrain

General Manager - Contact Centres

St George Bank Ltd

Roy Gaunce

Director, Customer Service and Contact Center Operations

Humana Government Business

Andy Barker

Director

Andy Barker Coaching Ltd

Delegate Comments

Teledirect Pte Ltd
An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level.

Angie Tay | Country Director | Teledirect Pte Ltd
St George Bank
I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do. You only have the best so it is truly value for money!

Antoine Casgrain | General Manager - Contact Centres | St George Bank
Kidney Health Australia
CCW is a great opportunity to hear first hand from other managers how they operate, where their challenges are & to learn what works. It concentrates years of development & presents the outcomes in a concise format in a short period of time. It also allows you to get new ideas from some very innovative people.

Derek Finch | Senior Consultant | Kidney Health Australia
OCIS Fiji
If you work in the Contact Centre industry - then get- involved with CCW - the conferences are awesome in terms of sharing Best Practices.

Heath Lee | CEO | OCIS Fiji
iSelect Pty Ltd
The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions.

Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd
Cisco
It has been a great week, thanks everyone for the inspiring presentations!

Lucia Pinto | EMEA Service Delivery Manager | Cisco
Cummins South Pacific
Having attended many contact centre forums, I was pleasantly surprised, & also a little exhausted with the volume of useful information I obtained from this event. Three full days of presentations saw me write 38 pages of notes, which is easily the most feedback I have ever taken away from an industry conference.

Martin Sizer | General Manager - Service Centre Operations | Cummins South Pacific
AMP
I would encourage people to step out of their comfort zone & attend the conference, open your mind & hearts to the opportunities that can be found by participating. It's an uplifting, educational & fun event!

Merrilyn Kinder | Marketing & Comms Specialist | AMP
NTUC Income
I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others.

Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 17 Yrs in the industry.
Telekom Malaysia
H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories.

Rozinah Anas | Project Director | Telekom Malaysia
Shine Lawyers
If you want to get the latest in best practice from the professionals, & at the same time network & meet others in this exciting environment we work in, then this is the conference to attend!

Sue Coe | Contact Centre Manager | Shine Lawyers | 0 Yrs in the industry.
SMBC Nikko Securities Inc
Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us.

Takeshi Nakamura | Head of Cutstomer Relations and Development | SMBC Nikko Securities Inc | 12 Yrs in the industry.