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More Testimonials

What delegates 'LOVE' about our events ... click on an image to watch the video.




Vads Berhad



DHL Express (S) Pte Ltd



Vice President | Marketing
Teleperformance India



Sales Manager
iiNet



Associate VP; Remote Telemarketing and Client Support Center
Credit Europe Bank



Vice President
Astro



Smart Service Queensland



Customer Channels Management Head
PT. Astra International, Tbk.



Contact Centre Manager
Livestock Improvement - LIC



Operations Manager
Smart Service Queensland



Manager Tele Account Management (TAM) DBS
PT Telekomunikasi Indonesia



Manager
SingTel



Technical Help Desk Manager
SingTel



Director Customer Services NZ
DHL Express New Zealand



Assistant Vice President
PT. Bank Central Asia, Tbk



Vads Berhad



Teleperformance India



Contact Centre Manager
iiNet



SingTel



Managing Director
Sykes Australia



Westpac Banking Corporation



General Manager
China Telecom



Vice President, Customer Service
DHL Express (S) Pte Ltd



Head of Sales
National Australia Bank



Pizza Hut Restaurants Sdn Bhd



PCCW Solutions



General Manager Customer Service
Ufone



Chairman
customer service council



Customer Channels Management Head
PT. Astra International, Tbk.



Head of Telebet Services
The Hong Kong Jockey Club



CEO
OCIS Group

Agenda Detail Collection

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Delegate Comments

Metlife
This conference represents an opportunity to better understand the industry in the areas and realities we don't know so much and an amazing opportunity to networking with people all over the world with exciting backgrounds and experiences to share. I learned a lot with all them. Thank you very much for the opportunity.

Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 24 Yrs in the industry.
Teledirect Pte Ltd
An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level.

Angie Tay | Country Director | Teledirect Pte Ltd
St George Bank
I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do. You only have the best so it is truly value for money!

Antoine Casgrain | General Manager - Contact Centres | St George Bank
Garuda Indonesia
Enormous amount of ideas and inspirations, also great networking

Arman Hazairin | SVP Network Operation & Quality | Garuda Indonesia | 13 Yrs in the industry.
Bank Indonesia
This conference is full of ideas and knowledge sharing. Very good job and keep the spirit up

Astrid Mardagiono | Senior Officer | Bank Indonesia | 6 Yrs in the industry.
AIA Berhad
Truly superb event. Meeting global peers from all over the world, sharing ideas and best practices was spectacular

Cheryl Paul | Head of Customer Contact | AIA Berhad | 21 Yrs in the industry.
Whirlpool Corporation
I do like that it is vendor free! Love the international flair! Like the special guests ... even more international representation than expected ... great job getting people from around the world!

Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 16 Yrs in the industry.
The Hong Kong Jockey Club
Amazing and great event Good opportunity to understand best market practices and expand social networking.

Derek Chan | Telebet Support Manager | The Hong Kong Jockey Club | 27 Yrs in the industry.
Kidney Health Australia
Contact Centre World is a great opportunity to hear first hand from other managers how they operate, where their challenges are & to learn what works. It concentrates years of development & presents the outcomes in a concise format in a short period of time. It also allows you to get new ideas from some very innovative people.

Derek Finch | | Kidney Health Australia | 5 Yrs in the industry.
Measat Broadcast Network
Good opportunity for us to know our counterparts from other countries in the call centre industry and learn the different practices in the various centres.

Edna Pereira | AVP, Resource Management, Training & Admin | Measat Broadcast Network | 31 Yrs in the industry.
Teleperformance
Excellent best practice sharing floor, excellent opportunity to connect with a lot of new friends. ... Best communication channel:)

Ekaterina Osina | CEO | Teleperformance | 20 Yrs in the industry.
PT Bank Mandiri Persero Tbk
A lot of new idea of best practice from the best in industry

Evi Riawati | VP | PT Bank Mandiri Persero Tbk | 24 Yrs in the industry.
OCIS Group
If you work in the Contact Centre industry - then get- involved with ContactCenterWorld - the conferences are awesome in terms of sharing Best Practices.

Heath Lee | CEO | OCIS Group
PT VADS Indonesia
Speechless....but its amazing event. We can learn something from other company especially for contact center industries...and we can connecting people

Janice Valicia | Analyst | PT VADS Indonesia | 11 Yrs in the industry.
iSelect Pty Ltd
The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions.

Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd
DHL Express Bangladesh
Great Day! Great Event!!

Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 17 Yrs in the industry.
Cummins South Pacific
Having attended many contact centre forums, I was pleasantly surprised, & also a little exhausted with the volume of useful information I obtained from this event. Three full days of presentations saw me write 38 pages of notes, which is easily the most feedback I have ever taken away from an industry conference.

Martin Sizer | General Manager - Service Centre Operations | Cummins South Pacific
AMP
I would encourage people to step out of their comfort zone & attend the conference, open your mind & hearts to the opportunities that can be found by participating. It's an uplifting, educational & fun event!

Merrilyn Kinder | Marketing & Comms Specialist | AMP
NTUC Income
I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others.

Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 22 Yrs in the industry.
Scotiabank Group- Jamaica
The environment is friendly & professional & non threating. You cannot compare this with others as this is truly world class. You are among your peers & also among the best of the best. You can learn new things or validate what you are doing right.

Reuben Canagaratnam | Retired - Vice President, Caribbean Contact Centres - English & Spanish | Scotiabank Group- Jamaica | 15 Yrs in the industry.
Telekom Malaysia
H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories.

Rozinah Anas | Project Director | Telekom Malaysia
Optus
What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips with my Optus team!

Sam Zuccarello | KPI Manager, Human Resources | Optus | 20 Yrs in the industry.
Vads Berhad
It has been another awesome day.Fantastic presentation by respective presenters.

Saravanan Belusami | Ceo Ptvads | Vads Berhad | 18 Yrs in the industry.
Concentrix New Zealand
I really enjoyed the conference as it exceeded my expectations. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences

Stephen Abbruzzese | Delivery Executive | Concentrix New Zealand | 7 Yrs in the industry.
Shine Lawyers
If you want to get the latest in best practice from the professionals, & at the same time network & meet others in this exciting environment we work in, then this is the conference to attend!

Sue Coe | Client Services Manager | Shine Lawyers | 4 Yrs in the industry.
SMBC Nikko Securities Inc
Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us.

Takeshi Nakamura | Head of Cutstomer Services | SMBC Nikko Securities Inc | 16 Yrs in the industry.
DHL Express Bangladesh
What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team...

Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 16 Yrs in the industry.
Cisco
Hearing directly from the Doers makes a big difference. Get best practices from the industry, develop knowledge from the CC industry

Valerie Sujobert | Global Service Delivery Manager | Cisco | 22 Yrs in the industry.