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StoreNEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES
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Check out The Most Innovative, Highly rated Contact Center World Events EVER!
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More Testimonials
General Manager, BPO Operations
Vads Berhad
DHL Express (S) Pte Ltd
Vice President | Marketing
Teleperformance India
Associate VP; Remote Telemarketing and Client Support Center
Credit Europe Bank
Sales Manager
iiNet
Vice President
Astro
Smart Service Queensland
Customer Channels Management Head
PT. Astra International, Tbk.
Operations Manager
Smart Service Queensland
Contact Centre Manager
Livestock Improvement - LIC
Manager Tele Account Management (TAM) DBS
PT Telekomunikasi Indonesia
Manager
SingTel
Technical Help Desk Manager
SingTel
General Manager
Vads Berhad
Managing Director
Teleperformance India
Director Customer Services NZ
DHL Express New Zealand
Project Manager
PT. Bank Central Asia, Tbk
Contact Centre Manager
iiNet
SingTel
Vice President, Customer Service
DHL Express (S) Pte Ltd
General Manager
China Telecom
Head of Contact Centre
Bank of New Zealand
Managing Director
Sykes Australia
Westpac Banking Corporation
Head of Sales
National Australia Bank
Pizza Hut Restaurants Sdn Bhd
PCCW Solutions
General Manager Customer Service
Ufone
Vice President Strategy and Growth
OCIS Group
Sales & Operations Manager
iSelect Pty Ltd
PT. Bank Central Asia, Tbk
Customer Channels Management Head
PT. Astra International, Tbk.
Head of Telebet Services
The Hong Kong Jockey Club
Project Manager
PT. Bank Central Asia, Tbk
Chairman
customer service council
Associate VP; Remote Telemarketing and Client Support Center
Credit Europe Bank
CEO
OCIS Group
What delegates 'LOVE' about our events ... click on an image to watch the video.
General Manager, BPO Operations
Vads Berhad
DHL Express (S) Pte Ltd
Vice President | Marketing
Teleperformance India
Associate VP; Remote Telemarketing and Client Support Center
Credit Europe Bank
Sales Manager
iiNet
Vice President
Astro
Smart Service Queensland
Customer Channels Management Head
PT. Astra International, Tbk.
Operations Manager
Smart Service Queensland
Contact Centre Manager
Livestock Improvement - LIC
Manager Tele Account Management (TAM) DBS
PT Telekomunikasi Indonesia
Manager
SingTel
Technical Help Desk Manager
SingTel
General Manager
Vads Berhad
Managing Director
Teleperformance India
Director Customer Services NZ
DHL Express New Zealand
Project Manager
PT. Bank Central Asia, Tbk
Contact Centre Manager
iiNet
SingTel
Vice President, Customer Service
DHL Express (S) Pte Ltd
General Manager
China Telecom
Head of Contact Centre
Bank of New Zealand
Managing Director
Sykes Australia
Westpac Banking Corporation
Head of Sales
National Australia Bank
Pizza Hut Restaurants Sdn Bhd
PCCW Solutions
General Manager Customer Service
Ufone
Vice President Strategy and Growth
OCIS Group
Sales & Operations Manager
iSelect Pty Ltd
PT. Bank Central Asia, Tbk
Customer Channels Management Head
PT. Astra International, Tbk.
Head of Telebet Services
The Hong Kong Jockey Club
Project Manager
PT. Bank Central Asia, Tbk
Chairman
customer service council
Associate VP; Remote Telemarketing and Client Support Center
Credit Europe Bank
CEO
OCIS Group
Agenda Detail Collection
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Delegate Comments
An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level.
Angie Tay | Country Director | Teledirect Pte Ltd
Angie Tay | Country Director | Teledirect Pte Ltd
I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do. You only have the best so it is truly value for money!
Antoine Casgrain | General Manager - Contact Centres | St George Bank
Antoine Casgrain | General Manager - Contact Centres | St George Bank
Enormous amount of ideas and inspirations, also great networking
Arman Hazairin | Solutions & Business Development Director | Garuda Indonesia | 9 Yrs in the industry.
Arman Hazairin | Solutions & Business Development Director | Garuda Indonesia | 9 Yrs in the industry.
This conference is full of ideas and knowledge sharing.
Very good job and keep the spirit up
Astrid Mardagiono | Senior Officer | Bank Indonesia | 3 Yrs in the industry.
Astrid Mardagiono | Senior Officer | Bank Indonesia | 3 Yrs in the industry.
Truly superb event. Meeting global peers from all over the world, sharing ideas and best practices was spectacular
Cheryl Paul | Head of Customer Contact | AIA Berhad | 17 Yrs in the industry.
Cheryl Paul | Head of Customer Contact | AIA Berhad | 17 Yrs in the industry.
Amazing and great event
Good opportunity to understand best market practices and expand social networking.
Derek Chan | Telebet Support Manager | The Hong Kong Jockey Club | 23 Yrs in the industry.
Derek Chan | Telebet Support Manager | The Hong Kong Jockey Club | 23 Yrs in the industry.
Contact Centre World is a great opportunity to hear first hand from other managers how they operate, where their challenges are & to learn what works. It concentrates years of development & presents the outcomes in a concise format in a short period of time. It also allows you to get new ideas from some very innovative people.
Derek Finch | Senior Consultant | Kidney Health Australia | 1 Yrs in the industry.
Derek Finch | Senior Consultant | Kidney Health Australia | 1 Yrs in the industry.
Good opportunity for us to know our counterparts from other countries in the call centre industry and learn the different practices in the various centres.
Edna Pereira | Employee Experience | Measat Broadcast Network | 27 Yrs in the industry.
Edna Pereira | Employee Experience | Measat Broadcast Network | 27 Yrs in the industry.
A lot of new idea of best practice from the best in industry
Evi Riawati | VP | PT Bank Mandiri Persero Tbk | 23 Yrs in the industry.
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Evi Riawati | VP | PT Bank Mandiri Persero Tbk | 23 Yrs in the industry.
Good for knowledge & networking.
Excellent and proud to be here
Franxis Erika Murtiasari | Trainer | Directorate General of Taxes
Franxis Erika Murtiasari | Trainer | Directorate General of Taxes
If you work in the Contact Centre industry - then get- involved with ContactCenterWorld - the conferences are awesome in terms of sharing Best Practices.
Heath Lee | CEO | OCIS Fiji
Heath Lee | CEO | OCIS Fiji
Speechless....but its amazing event. We can learn something from other company especially for contact center industries...and we can connecting people
Janice Valicia | Analyst | PT VADS Indonesia | 7 Yrs in the industry.
Janice Valicia | Analyst | PT VADS Indonesia | 7 Yrs in the industry.
The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions.
Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd
Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd
Great Day! Great Event!!
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 16 Yrs in the industry.
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 16 Yrs in the industry.
Having attended many contact centre forums, I was pleasantly surprised, & also a little exhausted with the volume of useful information I obtained from this event. Three full days of presentations saw me write 38 pages of notes, which is easily the most feedback I have ever taken away from an industry conference.
Martin Sizer | General Manager - Service Centre Operations | Cummins South Pacific
Martin Sizer | General Manager - Service Centre Operations | Cummins South Pacific
I would encourage people to step out of their comfort zone & attend the conference, open your mind & hearts to the opportunities that can be found by participating. It's an uplifting, educational & fun event!
Merrilyn Kinder | Marketing & Comms Specialist | AMP
Merrilyn Kinder | Marketing & Comms Specialist | AMP
I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others.
Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 18 Yrs in the industry.
Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 18 Yrs in the industry.
H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories.
Rozinah Anas | Project Director | Telekom Malaysia
Rozinah Anas | Project Director | Telekom Malaysia
What a fantastic night to end the week. Congratulations to all and looking forward to sharing some great tips with my Optus team!
Sam Zuccarello | KPI Manager, Human Resources | Optus | 16 Yrs in the industry.
Sam Zuccarello | KPI Manager, Human Resources | Optus | 16 Yrs in the industry.
It has been another awesome day.Fantastic presentation by respective presenters.
Saravanan Belusami | General Manager | Vads Berhad | 14 Yrs in the industry.
Saravanan Belusami | General Manager | Vads Berhad | 14 Yrs in the industry.
I really enjoyed the conference as it exceeded my expectations. I got a lot of takeaways from it. You really do put on a good show and I do like that it is different to traditional conferences
Stephen Abbruzzese | Delivery Executive | Concentrix New Zealand | 4 Yrs in the industry.
Stephen Abbruzzese | Delivery Executive | Concentrix New Zealand | 4 Yrs in the industry.
If you want to get the latest in best practice from the professionals, & at the same time network & meet others in this exciting environment we work in, then this is the conference to attend!
Sue Coe | Contact Centre Manager | Shine Lawyers | 1 Yrs in the industry.
Sue Coe | Contact Centre Manager | Shine Lawyers | 1 Yrs in the industry.
Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us.
Takeshi Nakamura | Head of Cutstomer Services | SMBC Nikko Securities Inc | 12 Yrs in the industry.
Takeshi Nakamura | Head of Cutstomer Services | SMBC Nikko Securities Inc | 12 Yrs in the industry.
What a great day... Creating networks..... It's really a great opportunity to be here... Thanks a lot Contact Center World Team...
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 13 Yrs in the industry.
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 13 Yrs in the industry.