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More Testimonials

What delegates 'LOVE' about our events ... click on an image to watch the video.

General Manager
Smart Service Queensland

General Manager
Vads BPO

Acting Director
Contact Centres Smart Service Queensland

Manager Telephone Account Management
PT Telekom

Director of Customer Services
DHL Express

General Manager, Customer Channel Management
PT Astra International

Managing Director
Teleperformance

Outbound Sales Manager
Livestock Improvement

Contact Center Manager
iiNet

Director of Marketing
Teleperformance

Key Account Support Manager
DHL

Project Manager
Bank Central Asia

VP & Head of Customer Experience
Astro

Business Analyst
Singtel

Customer Care Manager
SingTel

General Manager
China Telecom Zhejiang Branch

Director, Customer Service
DHL Express Singapore

Head of Sales Customer Contact Centre
National Australia Bank

Social Media & Online Community Manager
SingTel Optus PTY

General Manager
PizzaHut Pakistan

Managing Director
Sykes Asia Pacific

General Manager, Contact Centres
Westpac Group

Head of Direct & Technology Innovation Manager
Bank of New Zealand

Associate Vice President
Credit Europe Bank

General Manager
National Australia Bank

Global Head
QNet Ltd

Team BCA
Bank Central Asia

Head of E Channel Management
PT Astra International

Peter Ng
The Hong Kong Jockey Club

General Manager Customer Service
PTML-Ufone

General Manager, BPO Operations
VADS Business Process

Chairman
Customer Service Council Australia

VP Strategy & Growth
OCIS Group

Sales & Service Manager
iSelect

CEO
OCIS Group

Chief of Network Services
QNet Ltd

Spokesperson/Supervisor
Bank Central Asia

Contact Centre Manager
iiNet

Deputy Director
Housing & Development Board

Operations Support Director
PCCW Teleservices

Associate Vice President
Credit Europe Bank

Agenda Detail Collection

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Delegate Comments

An event whereby all Contact Center industry experts gather to share & learn best practices from each other. A place where you can compare if your center can do differently from others & how you can elevate your current performance level.

Angie Tay | Country Director | Teledirect Pte Ltd

I attend the odd Contact Centre conference form time to time. It's always the same speakers & they or their organisation are not necessarily the best at what they do. You only have the best so it is truly value for money!

Antoine Casgrain | General Manager - Contact Centres | St George Bank

CCW is a great opportunity to hear first hand from other managers how they operate, where their challenges are & to learn what works. It concentrates years of development & presents the outcomes in a concise format in a short period of time. It also allows you to get new ideas from some very innovative people.

Derek Finch | Senior Consultant | Kidney Health Australia | 0 Yrs in the industry.

If you work in the Contact Centre industry - then get- involved with CCW - the conferences are awesome in terms of sharing Best Practices.

Heath Lee | CEO | OCIS Fiji

The event far surpassed my expectations and is the most valuable contact centre conference I have attended. It was wonderful to be in a room with people who are working in the same industry, who face similar challenges & who have come up with innovative solutions.

Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd

It has been a great week, thanks everyone for the inspiring presentations!

Lucia Pinto | EMEA Service Delivery Manager | Cisco

Having attended many contact centre forums, I was pleasantly surprised, & also a little exhausted with the volume of useful information I obtained from this event. Three full days of presentations saw me write 38 pages of notes, which is easily the most feedback I have ever taken away from an industry conference.

Martin Sizer | General Manager - Service Centre Operations | Cummins South Pacific

I would encourage people to step out of their comfort zone & attend the conference, open your mind & hearts to the opportunities that can be found by participating. It's an uplifting, educational & fun event!

Merrilyn Kinder | Marketing & Comms Specialist | AMP

I believe that this event is truly a platform where it is not vendor-driven but for industry practitioners who are passionate about what they do to share & inspire others.

Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 17 Yrs in the industry.

H. Day 4 - it has been great for me so far. I made many new friends and learn new things which I can use back. Thanks to Contact Center Worl for organising this event. I will always cherish these nice memories.

Rozinah Anas | Project Director | Telekom Malaysia

If you want to get the latest in best practice from the professionals, & at the same time network & meet others in this exciting environment we work in, then this is the conference to attend!

Sue Coe | Contact Centre Manager | Shine Lawyers | 0 Yrs in the industry.

Yes. It was the most profitable conference for us. We learnt best practices of the global standard. We think there is not another conference as good as this. Yes. It was the most profitable conference for us.

Takeshi Nakamura | Head of Cutstomer Relations and Development | SMBC Nikko Securities Inc | 12 Yrs in the industry.

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