Agenda Detail Collection
Delegate Comments
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 23 Yrs in the industry.
Bharat Parshotam | Head of Direct Delivery | ABSA Bank
Carla Basilio | Head of Development & Optimization of Customer Care Ops | Altice Portugal
Christelle Correia | Operations Director / Life Coach | Clientele Limited
Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 15 Yrs in the industry.
Ekaterina Osina | CEO | Teleperformance | 19 Yrs in the industry.
Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
Erbil Topgul | Call Center Line Manager | B/S/H/
Ghassan Anabtawi | General Manager | REACH for Telecom
Gustavo Madeira | Director | NOS
Halima Baksha | Assistant Manager - National Contact Centre | Clientele Limited
Joaquim Costa | Customer Service Improvement Manager | NOS
John Connolly | Head of Innovation | British Gas
Kassondra Riley | Assistant Executive Director | Hamad Medical Corporation | 21 Yrs in the industry.
Koray Bebekoglu | Director | Doğuş Otomotiv | 23 Yrs in the industry.
Les Blacker | Operations Director - Europe | Hinduja Global Solutions UK Ltd. | 8 Yrs in the industry.
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 16 Yrs in the industry.
Maria Kotsyfaki | Business Developement Director | Mellon Group of Companies | 21 Yrs in the industry.
Mariana Arnaut | Manager of Customer Service Change Management | NOS | 8 Yrs in the industry.
Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
Miray Yilmaz Okunakol | Strategic Accounts Director | ALONET BİLGİ TEKNOLOJİLERİ A.Ş | 16 Yrs in the industry.
Mithum Singh | General Manager - Operational Support | Merchants | 19 Yrs in the industry.
Paul Kavanagh | Managing Director | Sportingbet
Pedro Gomes | Chief Operating Officer | Teleperformance Portugal
Philippe Belhomme | Traffic Manager ING Contact Centre | ING Direct
Renée Thomas | Senior Manager Operations | Aegis South Africa | 20 Yrs in the industry.
Reuben Canagaratnam | Vice President, Caribbean Contact Centres - English & Spanish | Scotiabank Group- Jamaica | 14 Yrs in the industry.
Ronelle Cain | CCM DStv Digital Care | Multichoice | 7 Yrs in the industry.
Sandra Costa Martins | Vice President of Business Development | Teleperformance Portugal | 26 Yrs in the industry.
Sheena Shaik | Quality Assurance Supervisor | Talksure | 11 Yrs in the industry.
Sibusiso Ndaba | Team Leader | Multichoice | 10 Yrs in the industry.
Skuli Skulason | Managing Director (CXO) | Reykjavik Energy | 25 Yrs in the industry.
Sunjveer Panday | Sales Manager | Talksure | 9 Yrs in the industry.
Tamsin Bradford | Head of Support & CX | Sage | 22 Yrs in the industry.
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 16 Yrs in the industry.
Tunde Hubina | Customer Care Director | UPC Direct
Valerie Sujobert | Global Service Delivery Manager | Cisco | 21 Yrs in the industry.
Vanesa Criado Silvar | Operations Manager | Concentrix
Vanie Subramoney | People Development Consultant | Merchants | 13 Yrs in the industry.
Vildan Cal Özel | Operations Director | Turkcell Global Bilgi | 14 Yrs in the industry.