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MEETING POINT FOR THE WORLD'S BEST CONTACT CENTER & CX COMPANIES

Elevate Your People, Performance & Results To World Class Levels With Ideas, Tips, Innovations & Networking With The Best In The Region

27-29 SEPT (Online)

Conference AgendaConference timings, networking activities

CONFERENCE AGENDA

11:00 AM Monday27Sep

11:00 AM

Conference & Expo Site Open for Visitors - post a Today is a Great Day, check out the online demo, register to be a judge, visit the expo or just start networking!
11:30 AM

Welcome and Introduction - Raj Wadhwani, President of ContactCenterWorld.com
11:56 AM

Surpassing Customer Expectations with a Small Contact Center Team


Brooke McNeely | VP of Marketing

WhyteSpyder

United States

GROUP Contact Center (CCT)
Industry Sector Hardware / Software / Tech

12:00 PM Monday27Sep

12:22 PM

Successfully Navigating in New Waters while Delivering for our Customers


Alberto Cintron | Sr. Operations Manager Watch My Video

Zurich North America

United States

GROUP Contact Center (CCT)
Industry Sector Insurance
12:47 PM

The Best Executives Make the Workplace Feel Like Family!


Sean Hammerle | Chief Operations Officer Watch My Video

ONQ

Panama

GROUP Leadership (LDR)
Industry Sector Service Industry

1:00 PM Monday27Sep

1:06 PM

30 MIN BREAK
1:36 PM

How to Exceed World-Class Partnership Benchmarks - Invictus and Sun Basket


Introduction to Belize and Invictus Overview of Partnership Engagement Strategy - Delivering World Class Results

Ronald Jones | Senior Vice President

Invictus

Belize

GROUP Outsourcing Partnerships (BPO)
Industry Sector Service Industry
1:59 PM

Virtual Training Is the New Normal!


Lucas Fuentes | Director of Training Watch My Video

ONQ Contact Center

Panama

GROUP Training (TRN)
Industry Sector Service Industry

2:00 PM Monday27Sep

2:21 PM

Customer Experience Strategy In Times Of Crisis


Nessma Hassanien | Operational Manager

RAYA Contact Center

Egypt

GROUP Operational Management (OPS)
2:42 PM

15 MIN BREAK
2:57 PM

CX strategies across the Organization


Mars Ega Legowo Putra | Dir of Business Planning & Development

PT Pertamina

Indonesia

GROUP Organizational CX (OCX)

3:00 PM Monday27Sep

3:20 PM

Can't wait 10 Tips How to Increase your CX impacted to Your Revenue?


Via Rahma | Manager

PT. BANK CENTRAL ASIA, TBK

Indonesia

GROUP CX Champions (CXC)
3:38 PM

Safer Everyday through technology and human touch


Rosalia Dewi T | Head of Customer Experience Operations Watch My Video

Grab Indonesia

Indonesia

Rycko Andhika | Manager

Grab Indonesia

Indonesia

GROUP Emergency Services Centers (EMG)
3:57 PM

Across the enterprise CX best practices


Elena Yurina | Head of the distant service department

Tele2 Russia

Russia

GROUP Organizational CX (OCX)

4:00 PM Monday27Sep

4:16 PM

End of Day Wrap
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