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Best in Asia Pacific
Cairns, QLD Australia July 15-18, 2024



Book your tickets today for this amazing event:

NEXT-GEN CC&CX Americas website!    •    NEXT-GEN CC&CX Europe, Middle East & Africa website!    •    NEXT-GEN CC&CX Global website!



The conference schedule for the upcoming event will be released soon after we identify ALL the finalists of our Best in Asia Pacific contact center & CX competition finalists are announced - we invite the best to share their practices with you! You will get to experience 100's of best practices from a range of companies.

The event covers all key areas of running a contact center - from the technology to strategy, people engagement to customer satisfaction.

Get yourself on the reserve list for this amazing event - click on the button at the bottom of the page and be the first to hear updates!


Below is an outline of the EVENT AGENDA

Sunday 14th July

Monday 15th July

Tuesday 16th July

Wednesday 17th July

Thursday 18th July


AM: Conference sessions

  • Improving contact center performance


AM: Conference sessions

  • Technology innovation and implementation best practices


AM: Conference sessions

  • Best practices in customer support and sales from the front line teams


AM: Conference sessions

  • Delivering exceptional CX
  • Round table discussions on the future role of the contact center  
  • End of Conference and Presentation of Certified in Contact Center Best Practices (CCCBP) accreditation


  Networking lunch & presentation of 2024 Industry Champion Awards

Networking lunch Networking lunch  
delegates arrive during the day 

PM: Conference Sessions

  • Leadership and supporting the center
  • Employee engagement and wellness strategies 

PM: Conference Sessions

  • Successful business strategies to increase revenue and/or reduce costs including outsourcing

PM: Conference sessions

  • More Improving contact center performance 

PM: no conference sessions

  • Free time for delegates  


networking event - fun bowling night!

networking event - team challenge!

Free time

Gala Dinner and Awards Presentations - Best in Asia Pacific 2024 announced

DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from

Lisa Widodo of BLIBLI on events

Jephin of Dubai Tech on events

Mario Pereira Manpower Group on events

Andrew of IGT on events

Rudi Scout of Grypp on events

Bharat of ABSA Bank on events

Mariana of Teleperformance on events

Neo of MultiChoice Group on events

Saskia Kusumah of Prodia on events

Bank Negara Indonesia on NEXT GEN events

Teleperformance Portugal on Events

Blibli on Events

Rendar Mahardhika Putra - Head of Contact Center at Coca-Cola Europacific Partners Indonesia on Events

Candido Ferreira - Director at ManpowerGroup Portugal on Events

Dave D'Arcy - Industry Expert & Veteran

Neo Marinyele - Senior Call Centre Manager at Multichoice SA on Events

Dian Sahri Ramadhan - Manager at PT Bank Central Asia Tbk on Events

Via Rahma - Manager at PT Bank Central Asia Tbk on Events

Faran Niaz of CX Future on Contact Center World events

WOW What an Amazing Event

Vendor: I like to know what others are doing with technology

WOW - Join this event!

This event is ....!!!

Stephen Abbruzzese Concentrix NZ on ContactCenterWorld Conferences

Edna Pereira Astro on ContactCenterWorld Conferences

Jasmin Aksan Astro on ContactCenterWorld Conferences

Shigetoshi Moriya SMBC Japan on ContactCenterWorld Awards and Conferences

Saravanan Belusami on ContactCenterWorld Awards and Conferences

Angela Wanodya Sawangi BCA on ContactCenterWorld Awards and Conferences

In ONE word what delegates said about our latest event!

Get Ready For The Most Exciting, Network Friendly, Educational Event This Year!

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