Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE

MEETING POINT FOR THE WORLD'S BEST CONTACT CENTER & CX COMPANIES

Elevate Your People, Performance & Results To World Class Levels With Ideas, Tips, Innovations & Networking With The Best In The Region

23-27 AUG (Online)

Conference AgendaConference timings, networking activities

CONFERENCE AGENDA

9:00 AM Monday23Aug

9:00 AM

Conference & Expo Site Open for Visitors - post a Today is a Great Day, check out the online demo, register to be a judge, visit the expo or just start networking!

All Tracks

9:30 AM

Welcome and Introduction - Raj Wadhwani, President of ContactCenterWorld.com

All Tracks

10:00 AM Monday23Aug

10:03 AM

keep excellent service during the pandemic

Track 1

Mirza Afifa

Bank Indonesia | Manager

GROUP Contact Center (CCT)
Industry Sector Banking / Finance / Credit
10:03 AM

OPERATIONAL MANAGEMENT

Track 2

Melati Monikasari

Bank BRI | Assistant Manager

GROUP Operational Management (OPS)
Industry Sector Banking / Finance / Credit
10:03 AM

Our design creates results

Track 3

Kharisma Rizkayasa

Bank BRI | Manager

GROUP Contact Center Design (DES)
Industry Sector Banking / Finance / Credit
10:21 AM

How do Tech Company Survive through Amazing Services for Amazing Customers

Track 2

Nuryanto Nuryanto

PT Bukalapak.com | Head of CSM Operation

GROUP Operational Management (OPS)
Industry Sector Retail / Online Sales
10:28 AM

CONTACT CENTER DESIGN

Track 3

Tassya Sahara

PT BANK NEGARA INDONESIA | Assistant Manager

GROUP Contact Center Design (DES)
Industry Sector Banking / Finance / Credit
10:28 AM

Blibli’s way to turn Doubters to Believers: A short, long journey in delighting

Track 1

Agnes Kartika Putri

Blibli | Senior Customer Intelligence Officer

GROUP Contact Center (CCT)
Industry Sector Retail / Online Sales
10:43 AM

Together we will make it

Track 2

Nugroho Juli Purnama

Directorate General of Treasury | Head of Customer Service

GROUP Operational Management (OPS)
Industry Sector Government
10:48 AM

Exploring Human-Building Interaction in Halo BCA

Track 3

Dewi Paramita

PT. Bank Central Asia, Tbk | Assistant Officer

GROUP Contact Center Design (DES)
Industry Sector Banking / Finance / Credit
10:54 AM

Our Center Massive Involvement to Win the Market During Unprecedented Times

Track 1

Mohamad Irvan

Coca-Cola Europacific Partners Indonesia | Customer Care Operation Manager

GROUP Contact Center (CCT)
Industry Sector Retail / Online Sales

11:00 AM Monday23Aug

11:04 AM

OPERATIONAL MANAGEMENT

Track 2

Sindhu Porwal

ICICI lombard | Deputy Vice President

GROUP Operational Management (OPS)
Industry Sector Insurance
11:14 AM

great facility to support and boost the employee performance

Track 3

Bias Abimanyu

TOKOPEDIA | Operations Support

GROUP Contact Center Design (DES)
Industry Sector Retail / Online Sales
11:20 AM

Persevering during trying times

Track 1

Saad Siddiqui

DHL Express Pakistan | CS Development Manager

GROUP Contact Center (CCT)
Industry Sector Logistics
11:24 AM

serving & chill

Track 2

Adryansyah Adryansyah

Linkaja | Head of B2B Customer Operations Unit

GROUP Operational Management (OPS)
Industry Sector Banking / Finance / Credit
11:31 AM

30 MIN BREAK

Track 3

11:40 AM

how to run a solid and service focused banking center

Track 1

Aries Anggoro

PT. Bank Negara Indonesia (BNI) | Operation Manager

GROUP Contact Center (CCT)
Industry Sector Banking / Finance / Credit
11:42 AM

flexidemic

Track 2

Lidia Sri Margiastuti

PT. Bank Negara Indonesia Tbk | Operational Manager

GROUP Operational Management (OPS)
Industry Sector Banking / Finance / Credit

12:00 PM Monday23Aug

12:01 PM

15 MIN BREAK

Track 1

12:01 PM

customer service best practices

Track 3

Adrie Handria

Bank Indonesia | Operational

GROUP Customer Service (CSV)
Industry Sector Banking / Finance / Credit
12:03 PM

Leading In The Midst of Change

Track 2

Faldy Yudy

PT Bank Central Asia Tbk | Operational Manager

GROUP Operational Management (OPS)
Industry Sector Banking / Finance / Credit
12:16 PM

Transforming the Art of Leadership

Track 1

Tine Ervina

PT Bukalapak.com | AVP Cust. Satisfaction Management

GROUP Contact Center Leadership (LDR)
Industry Sector Retail / Online Sales
12:21 PM

OPERATIONAL MANAGEMENT

Track 2

Siska Utari

PT PERTAMINA | Manager Customer Service Operation

GROUP Operational Management (OPS)
Industry Sector Utilities (gas / hydro / power)
12:26 PM

How uncompromosingly great service impacts market share

Track 3

Saad Siddiqui

DHL Express Pakistan | CS Development Manager

GROUP Customer Service (CSV)
Industry Sector Logistics
12:37 PM

The Leaderships in Building a Nimble and Resilient Workplace During the Unprecedented Times

Track 1

Rendar Mahardhika Putra

Coca-Cola Europacific Partners Indonesia | Head of Contact Center

GROUP Contact Center Leadership (LDR)
Industry Sector Retail / Online Sales
12:42 PM

30 MIN BREAK

Track 2

12:45 PM

Great Service comes Great Experience

Track 3

Ignatius Wahyu Pujarama

PT VISIONET INTERNASIONAL (OVO) | Contact Center Manager

GROUP Customer Service (CSV)
Industry Sector Banking / Finance / Credit
12:59 PM

LEADERSHIP IN THE CONTACT CENTER

Track 1

Pooja Raiyani

ICICI Lombard GIC Ltd | Vice President

GROUP Contact Center Leadership (LDR)
Industry Sector Insurance

1:00 PM Monday23Aug

1:04 PM

The key of success in Best in customer service

Track 3

Jayanti Zainal

PT. Bank Central Asia, Tbk | Assistant Vice President

GROUP Customer Service (CSV)
Industry Sector Banking / Finance / Credit
1:12 PM

BRI Contact Center League

Track 2

Nyimas Ekinevita Putri

PT.Bank Rakyat Indonesia Tbk | ManagerAssistant Manager

GROUP Incentive Schemes (INC)
Industry Sector Banking / Finance / Credit
1:18 PM

A Journey of Millennial Executive Leader in Mega Contact Center

Track 1

Maria Wibisono

PT. BANK CENTRAL ASIA, TBK | Senior Manager

GROUP Contact Center Leadership (LDR)
Industry Sector Banking / Finance / Credit
1:29 PM

delivering memorable service experience through smart innovation

Track 3

Ghina Qudsi

Tokopedia | Competency and Strategy Senior Lead

GROUP Customer Service (CSV)
Industry Sector Retail / Online Sales
1:33 PM

Choose the Right Incentive Scheme

Track 2

Dirga Ananta

PT Bukalapak.com | Senior Service Quality Monitoring Manager

GROUP Incentive Schemes (INC)
Industry Sector Retail / Online Sales
1:39 PM

Good Leaders are winners, but Great Leaders build Them

Track 1

Didik Agus Suwanto

TOKOPEDIA | Head of Customer Engagement

GROUP Contact Center Leadership (LDR)
Industry Sector Retail / Online Sales
1:51 PM

15 MIN BREAK

Track 3

1:55 PM

boost productivity with innovative schemes

Track 2

Selli Karlinawati

PT Fintek Karya Nusantara | Head of Digital Customer Care

GROUP Incentive Schemes (INC)
Industry Sector Banking / Finance / Credit

2:00 PM Monday23Aug

2:01 PM

30 MIN BREAK

Track 1

2:06 PM

Employee Wellness Programs

Track 3

Nina Cometa

PT. Bank Negara Indonesia (Persero) Tbk. | Digital Service Manager

GROUP Employee Wellness Programs (EWS)
Industry Sector Banking / Finance / Credit
2:14 PM

Support Company Business through Extraordinary Incentive Scheme

Track 2

M.Rizky Panji Indra

PT. Bank Central Asia, Tbk | Assistant Vice President

GROUP Incentive Schemes (INC)
Industry Sector Banking / Finance / Credit
2:26 PM

the secret to creating a better work culture

Track 3

Daniar Rachman

PT TELKOMSEL | Supervisor

GROUP Employee Wellness Programs (EWS)
Industry Sector Telecommunications
2:31 PM

Inside Troopers’ Brain: Decoding Customer Care Evolution

Track 1

Mansur Nawawi

Blibli | Trainer Supervisor

GROUP Trainers (TRN)
Industry Sector Retail / Online Sales
2:37 PM

15 MIN BREAK

Track 2

2:51 PM

Our Grand Essential of Wellness and Wellbeing

Track 3

Reni Septiana

PT. Bank Central Asia, Tbk | Senior Vice President

GROUP Employee Wellness Programs (EWS)
Industry Sector Banking / Finance / Credit
2:52 PM

no blunder no bully

Track 2

Bobby Randy Christian

PT BANK NEGARA INDONESIA | Senior Customer Care

GROUP Customer Service Professionals (CSP)
Industry Sector Banking / Finance / Credit
2:53 PM

Blending the BukaBantuan Secret Ingredients

Track 1

Hery Herdiyana

PT Bukalapak.com | Higher Priority Associate Manager

GROUP Trainers (TRN)
Industry Sector Retail / Online Sales

3:00 PM Monday23Aug

3:14 PM

Customer Service At the front line

Track 2

Ari Hanggoro

Bank Indonesia | Customer Service

GROUP Customer Service Professionals (CSP)
Industry Sector Banking / Finance / Credit
3:16 PM

transformation of employee wellness: MANAGING CONTACT CENTER IN THE ERA OF COVID-19

Track 3

Muhammad Faiz Munandar

TOKOPEDIA | Service Culture Specialist

GROUP Employee Wellness Programs (EWS)
Industry Sector Retail / Online Sales
3:17 PM

make them prove it

Track 1

Octariandry Shavita Putri

PT. BANK NEGARA INDONESIA, Tbk | TRAINER

GROUP Trainers (TRN)
Industry Sector Banking / Finance / Credit
3:33 PM

Customer Service At the front line

Track 2

Meggi Tri Darmawanto

PT. Bank Negara Indonesia (Persero) Tbk | Contact Center

GROUP Customer Service Professionals (CSP)
Industry Sector Banking / Finance / Credit
3:39 PM

HOW TO BECOME A SPECTACULAR TRAINER USING ONLINE CLASS METHOD FOR SPECIAL AGENT

Track 1

Rengga Tanjung Santoso

PT Bank Central Asia Tbk | Trainer

GROUP Trainers (TRN)
Industry Sector Banking / Finance / Credit
3:42 PM

End of Day Wrap

Track 3

3:54 PM

How To Be A Customer Service Superstar

Track 2

Yunita Nathania

PT Bank Central Asia Tbk | Customer Service Officer

GROUP Customer Service Professionals (CSP)
Industry Sector Banking / Finance / Credit

4:00 PM Monday23Aug

4:05 PM

c.i.l.o.r fun training for the best quality service in running a company business

Track 1

Achatta Sindy Leomarti

PT Telekomunikasi Selular | Customer Service

GROUP Trainers (TRN)
Industry Sector Telecommunications
4:14 PM

Being a Customer Service is like a Dancer

Track 2

Erwin Liu

PT Bank Central Asia Tbk | Contact Center Officer

GROUP Customer Service Professionals (CSP)
Industry Sector Banking / Finance / Credit
4:31 PM

Born to Shine: Bring the brightest to Stand-Out

Track 1

Liris Kinasih

PT VISIONET INTERNASIONAL (OVO) | Contact Center Trainer Manager

GROUP Trainers (TRN)
Industry Sector Banking / Finance / Credit
4:33 PM

Customer Service At the front line

Track 2

Dery Aryana Sakti

PT. Infomedia Solusi Humanika | Operator

GROUP Customer Service Professionals (CSP)
Industry Sector Utilities (gas / hydro / power)
4:54 PM

How to Handle Your Virtual Class and be a Best Contact Center Trainer

Track 1

Merry Louise Gabriela Chandra

PT Bank Central Asia Tbk | Trainer

GROUP Trainers (TRN)
Industry Sector Banking / Finance / Credit
4:55 PM

approaching customers by becoming their best friend

Track 2

Rahel Bernike Elnatan

Tokopedia | Customer Service

GROUP Customer Service Professionals (CSP)
Industry Sector Retail / Online Sales

5:00 PM Monday23Aug

5:10 PM

How to become a professional actor in providing excellent service to customers

Track 2

Nico Lase

PT Bank Central Asia Tbk | Customer Service Officer

GROUP Customer Service Professionals (CSP)
Industry Sector Banking / Finance / Credit
5:19 PM

training culture make over - offline to online

Track 1

Santi Al Mufaroh

TOKOPEDIA | Trainer

GROUP Trainers (TRN)
Industry Sector Retail / Online Sales
5:30 PM

End of Day Wrap

Track 2

5:41 PM

End of Day Wrap

Track 1

both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 0
session page-view-total = 0
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =