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JOIN ONE OR MORE OF OUR CONFERENCE & EXPOS TAKING PLACE AROUND THE WORLD IN 2024

Book your tickets today for this amazing event:

NEXT-GEN CC&CX Americas website!    •    NEXT-GEN CC&CX Europe, Middle East & Africa website!    •    NEXT-GEN CC&CX Asia Pacific website!

 


 

The conference schedule for the upcoming event will be released soon after we identify ALL the finalists of our Best in Europe, Middle East & Africa contact center & CX competition finalists are announced - we invite the best to share their practices with you! You will get to experience 100's of best practices from a range of companies.

The event covers all key areas of running a contact center - from the technology to strategy, people engagement to customer satisfaction.

Get yourself on the reserve list for this amazing event - click on the button at the bottom of this page and be the first to hear updates!

 

 

Below is an outline of the EVENT AGENDA

Monday 28th Oct

Tuesday 29th Oct

Wednesday 30th Oct

Thursday 31st Oct

 

EXPO OPEN

AM: Conference sessions

  • Improving contact center performance

  • How AI is being used to enhance CX

EXPO OPEN

AM: Conference sessions

  • Technology innovation and implementation best practices

  • Digital Transformation best practices

 

AM: Conference sessions

  • Best practices in customer support and sales - lessons from the front-line teams to enhance operational and business success
  Networking lunch
  • Meet other contact center leaders from around the World 

Networking lunch

  • Meet other contact center leaders from around the World 

Networking lunch

  • Meet other contact center leaders from around the World 
delegates arrive during the day 

EXPO OPEN

PM: Conference Sessions

  • Leadership and supporting the center

  • Employee engagement and wellness strategies 

EXPO OPEN

PM: Conference Sessions

  • Successful business strategies to increase revenue and/or reduce costs including outsourcing

 

PM: Conference sessions

  • CX Best Practices

  • Presentation: Class of 2024 Certified in Contact Center Best Practices recognised
Evening: networking event   Evening: networking event   Evening: no activity  Evening: Gala Dinner and Awards Presentations - Best in the World  2024 Announced


DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com

BCA (Bank) on ContactCenterWorld Events

Jim of Showdown Displays on ContactCenterWorld.com events

Mariana of Teleperformance on ContactCenterWorld.com events

Rudi Scout of Grypp on ContactCenterWorld.com events

Bharat of ABSA Bank on ContactCenterWorld.com events

Lisa Widodo of BLIBLI on ContactCenterWorld.com events

Jephin of Dubai Tech on ContactCenterWorld.com events

Mario Pereira Manpower Group on ContactCenterWorld.com events

Andrew of IGT on ContactCenterWorld.com events

Alberto Zurich NA on ContactCenterWorld.com events

Neo of MultiChoice Group on ContactCenterWorld.com events

Saskia Kusumah of Prodia on ContactCenterWorld.com events

Comments From Delegates 2023

Bank Negara Indonesia on ContactCenterWorld.com NEXT GEN events

Teleperformance Portugal on ContactCenterWorld.com Events

Blibli on ContactCenterWorld.com Events

Rendar Mahardhika Putra - Head of Contact Center at Coca-Cola Europacific Partners Indonesia on ContactCenterWorld.com Events

Neo Marinyele - Senior Call Centre Manager at Multichoice SA on ContactCenterWorld.com Events

Dave D'Arcy - Industry Expert & Veteran

Faran Niaz of CX Future on Contact Center World events

Vendor: I like to know what others are doing with technology

WOW - Join this event!

This event is ....!!!

2018 Next Generation Contact Centers - Berlin Testimonials

Malcolm Vining of ABSA on ContactCenterWorld Events

Gerhard Landry of Webhelp on ContactCenterWorld Events

Jaques de Beer of Talksure SA on ContactCenterWorld Events

Ozge Tekalp Turk Ekonomi Bankasi on ContactCenterWorld Conferences

Vera Austin MassMutual on ContactCenterWorld Awards and Conferences

Sercan Salgin Turkcell Global Bilgi on ContactCenterWorld Awards and Conferences


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Get Ready For The Most Exciting, Network Friendly, Educational Event This Year!

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