Associations
Supporting Partners
ADMA - Australian Direct Marketing Association (Australia) |
American Teleservices Association (ATA) (United States) |
Asociación Colombiana de Call Centers (Colombia) |
Asociacion Internacional de Servicio al Cliente A.C. (Mexico) |
Association of Call Centers & Outsourcing (ACCO) Pakistan (Pakistan) |
Call Center Forum Deutschland e.V. (Germany) |
Call Center Industry Association (CCIA) Thailand (Thailand) |
Call Center Managers Association of Poland (Poland) |
CallNET.ch (Swiss Contact Center Association) (Switzerland) |
Canadian Call Management Association (Canada) |
China Call-Center & CRM Association (CNCCA) (China) | China Direct Marketing Association (China) |
Contact Center Nova Scotia Association | Contact Centre Management Group | Contactcentres.be (Belgium) |
Customer Contact Association Serbia (Serbia) |
Customer Contact Management Association (CCMA) (Australia) |
Customer Relationship Management Association (CRMA) (United States) |
customer service council | customer service council western australia |
Federation of European Direct and Interactive Marketing (FEDMA) (Belgium) |
Greater Toronto Area Contact Centre Association - GTACC | Hong Kong Call Centre Association (Hong Kong) |
Indonesia Contact Center Association |
Japan Telemarketing Association (Japan) |
Kenya BPO & Contact Center Society | Manitoba Customer Contact Association | Professional Planning Forum (PPF) (United Kingdom) |
Society of Workforce Planning Professionals (United States) |
The International Customer Service Association (Toronto Chapter) (Canada) |
The Portuguese Association of Contact Centers (Portugal) |
Ukrainian Contact Center Association |
Welsh Contact Centre Forum |
"CCIA will and continues to support and acknowledge the leading edge work done by ContactCenterWorld.com. Its objectives are closely aligned to CCIA's and as such members, sponsors and network groups of the CCIA will, no doubt find immense benefit in any event ContactCenterWorld.com hosts or is involved in."
SVP Direct Marketing, Call Centre Industry Association of Thailand
"The American Teleservices Association (ATA) is pleased to support ContactCenterWorld.com's exciting World Awards! Mutually beneficial partnerships are essential to the success and continued growth of the Teleservices industry"
Manager, Member Communications, American Teleservices Association
Delegate Comments
Adam Terry | Senior Business Support Analyst | New York Life
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 26 Yrs in the industry.
Angela Wilson | Customer Assurance, Business Analysis Manager | Cisco | 26 Yrs in the industry.
Ashley Blount | Deputy Director | MassMutual | 12 Yrs in the industry.
Aymen Ismail | Head of Customer Engagement Solutions | smart | 8 Yrs in the industry.
Candy Clay | Director, Kansas City Call Center | CVS Caremark
Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 18 Yrs in the industry.
Darren Dowdy | Director, Customer Experience | xperigo | 18 Yrs in the industry.
Dave D'Arcy | Founder | Dave D'Arcy - Laughing Leadership | 23 Yrs in the industry.
David Birittieri | Head of Policyholder Services: Life Post Issue | MassMutual | 11 Yrs in the industry.
David DeAngelis | Senior Director, Technology Training & Support Services | IGT USA
Ekaterina Osina | CEO | Teleperformance | 22 Yrs in the industry.
Faran Niaz | Director Customer Experience | HALA
Fidel Calcagno Rodriguez | Workforce Manager | Blue Cross Blue Shield of Rhode Island | 13 Yrs in the industry.
Homero Acevedo | Manager, Customer Care | CVS Caremark
Irine Lopez | Chief Revenue Officer | ABSS | 24 Yrs in the industry.
Jillian Edwards | Manager - Group Client Contact Centre | Sagicor Life Jamaica
Jim Thomsen | VP of Customer Success | Showdown Displays
Ladislau Batalha | Founder | Liq
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Ludy Reyna | Vice President Operations | Rail Europe
Lynn O'Neill | Assistant Vice President | New York Life
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 19 Yrs in the industry.
Mariana Ramos | Chief Client Solutions Officer - MultilingualĀ | Teleperformance Portugal
Marlon Samson | Executive Head: Customer Care | Multichoice
Maurice de Vries | Workforce Management and Reporting Analyst | xperigo
Melissa Taylor | Associate Director | MassMutual
Nathalya Wani Sabu | Executive Vice President | PT. Bank Central Asia, Tbk
Ranbir Johal | Project Manager | Accenture
Reuben Canagaratnam | Retired - Vice President - Scotiabank | Scotiabank Group- Jamaica | 15 Yrs in the industry.
Robert Campbell | Vice President Customer Relations | Cloud5
Samantha Panto | Associate Director | MassMutual
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 19 Yrs in the industry.
Valerie Sujobert | Global Service Delivery Manager | Cisco | 24 Yrs in the industry.