Associations
Supporting Partners
ADMA - Australian Direct Marketing Association (Australia) |
American Teleservices Association (ATA) (United States) |
Asociación Colombiana de Call Centers (Colombia) |
Asociacion Internacional de Servicio al Cliente A.C. (Mexico) |
Association of Call Centers & Outsourcing (ACCO) Pakistan (Pakistan) |
Call Center Forum Deutschland e.V. (Germany) |
Call Center Industry Association (CCIA) Thailand (Thailand) |
Call Center Managers Association of Poland (Poland) |
CallNET.ch (Swiss Contact Center Association) (Switzerland) |
Canadian Call Management Association (Canada) |
China Call-Center & CRM Association (CNCCA) (China) | China Direct Marketing Association (China) |
Contact Center Nova Scotia Association | Contact Centre Management Group | Contactcentres.be (Belgium) |
Customer Contact Association Serbia (Serbia) |
Customer Contact Management Association (CCMA) (Australia) |
Customer Relationship Management Association (CRMA) (United States) |
customer service council | customer service council western australia |
Federation of European Direct and Interactive Marketing (FEDMA) (Belgium) |
Greater Toronto Area Contact Centre Association - GTACC | Hong Kong Call Centre Association (Hong Kong) |
Indonesia Contact Center Association |
Japan Telemarketing Association (Japan) |
Kenya BPO & Contact Center Society | Manitoba Customer Contact Association | Professional Planning Forum (PPF) (United Kingdom) |
Society of Workforce Planning Professionals (United States) |
The International Customer Service Association (Toronto Chapter) (Canada) |
The Portuguese Association of Contact Centers (Portugal) |
Ukrainian Contact Center Association |
Welsh Contact Centre Forum |
"CCIA will and continues to support and acknowledge the leading edge work done by ContactCenterWorld.com. Its objectives are closely aligned to CCIA's and as such members, sponsors and network groups of the CCIA will, no doubt find immense benefit in any event ContactCenterWorld.com hosts or is involved in."
SVP Direct Marketing, Call Centre Industry Association of Thailand
"The American Teleservices Association (ATA) is pleased to support ContactCenterWorld.com's exciting World Awards! Mutually beneficial partnerships are essential to the success and continued growth of the Teleservices industry"
Manager, Member Communications, American Teleservices Association
Delegate Comments
Ana Ferreira | Telemarketing Operations & Projects Manager Iberia | Metlife | 26 Yrs in the industry.
Angela Wilson | Customer Assurance, Business Analysis Manager | Cisco | 26 Yrs in the industry.
Angie Tay | EVP | Teledirect Pte Ltd
Antoine Casgrain | General Manager - Contact Centres | St George Bank
Arman Hazairin | SVP Network Operation & Quality | Garuda Indonesia | 15 Yrs in the industry.
Ashley Blount | Deputy Director | MassMutual | 12 Yrs in the industry.
Astrid Mardagiono | Senior Officer | Bank Indonesia | 9 Yrs in the industry.
Aymen Ismail | Head of Customer Engagement Solutions | smart | 8 Yrs in the industry.
Bharat Parshotam | Head Alternative Direct Delivery Channels | ABSA Bank
Candy Clay | Director, Kansas City Call Center | CVS Caremark
Carla Basilio | Head of Development & Optimization of Customer Care Ops | Altice Portugal
Cheryl Paul | Head of Client Services | AIA Berhad | 23 Yrs in the industry.
Christelle Correia | Leadership & Personal Development Coach | Clientele Limited
Claudia Hawkins | Sr. Leader, Customer Experience & Loyalty | Whirlpool Corporation | 18 Yrs in the industry.
Darren Dowdy | Director, Customer Experience | xperigo | 18 Yrs in the industry.
Dave D'Arcy | Founder | Dave D'Arcy - Laughing Leadership | 23 Yrs in the industry.
David Birittieri | Head of Policyholder Services: Life Post Issue | MassMutual | 11 Yrs in the industry.
David Birittieri | Head of Policyholder Services: Life Post Issue | MassMutual | 11 Yrs in the industry.
David DeAngelis | Senior Director, Technology Training & Support Services | IGT USA
Derek Chan | Telebet Support Manager | The Hong Kong Jockey Club | 29 Yrs in the industry.
Ekaterina Osina | CEO | Teleperformance | 22 Yrs in the industry.
Emil Seyfferdt | Retail & Contact Center Development Manager | Emirates Airlines
Erbil Topgul | Customer Service Director | B/S/H/
Faran Niaz | Director Customer Experience | HALA
Fidel Calcagno Rodriguez | Workforce Manager | Blue Cross Blue Shield of Rhode Island | 13 Yrs in the industry.
Gustavo Madeira | Director | NOS
Heath Lee | CEO | OCIS Group
Homero Acevedo | Manager, Customer Care | CVS Caremark
Janice Valicia | Analyst | PT VADS Indonesia | 13 Yrs in the industry.
Jillian Edwards | Manager - Group Client Contact Centre | Sagicor Life Jamaica
Jim Thomsen | VP of Customer Success | Showdown Displays
Joanna Thomas | Executive General Manager - Sales and Operations | iSelect Pty Ltd
Joaquim Costa | Customer Service Improvement Manager | NOS
Koray Bebekoglu | Director | Doğuş Otomotiv | 26 Yrs in the industry.
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Lucia Pinto | EMEA Service Delivery Manager | Cisco
Ludy Reyna | Vice President Operations | Rail Europe
Lynn O'Neill | Assistant Vice President | New York Life
Mahmud Bin Alam | National Customer Service Manager | DHL Express Bangladesh | 19 Yrs in the industry.
Maria Kotsyfaki | Business Developement Director | Mellon Group of Companies | 24 Yrs in the industry.
Mariana Arnaut | Manager of Customer Service Change Management | NOS | 11 Yrs in the industry.
Mariana Ramos | Chief Client Solutions Officer - Multilingual | Teleperformance Portugal
Marlon Samson | Executive Head: Customer Care | Multichoice
Maurice de Vries | Workforce Management and Reporting Analyst | xperigo
Melissa Taylor | Associate Director | MassMutual
Mine Ozkut | Business Development and New Operations Division Head | Turkcell Global Bilgi
Mithum Singh | Chief Services Officer | Merchants | 22 Yrs in the industry.
Nathalya Wani Sabu | Executive Vice President | PT. Bank Central Asia, Tbk
Neo Marinyele | Senior Call Centre Manager | Multichoice | 4 Yrs in the industry.
Pauline Low | Senior Manager and Head, Contact Center | NTUC Income | 24 Yrs in the industry.
Pedro Gomes | CEO | Teleperformance Portugal
Pooja Raiyani | Vice President | ICICI Lombard General Insurance Co. Ltd. | 23 Yrs in the industry.
Raju Shokeen | Head - WFM & MIS (South Africa) | Ison BPO | 6 Yrs in the industry.
Ranbir Johal | Project Manager | Accenture
Renée Thomas | Senior Manager Operations | Aegis South Africa | 23 Yrs in the industry.
Reuben Canagaratnam | Retired - Vice President - Scotiabank | Scotiabank Group- Jamaica | 15 Yrs in the industry.
Ronelle Cain | Senior Manager Digital Customer Experience | Multichoice | 10 Yrs in the industry.
Rozinah Anas | Project Director | Telekom Malaysia
Sam Zuccarello | KPI Manager, Human Resources | Optus | 22 Yrs in the industry.
Samantha Panto | Associate Director | MassMutual
Sandra Costa Martins | Vice President of Business Development | Teleperformance Portugal | 29 Yrs in the industry.
Saravanan Belusami | Ceo Ptvads | Vads Berhad | 20 Yrs in the industry.
Saskia Y. Kusumah | Contact Center Manager | PT.Prodia Widyahusada | 13 Yrs in the industry.
Sibusiso Ndaba | Customer Care Manager | Multichoice | 13 Yrs in the industry.
Stephen Abbruzzese | Delivery Executive | Concentrix New Zealand | 10 Yrs in the industry.
Sunjveer Panday | Sales Manager | Talksure | 12 Yrs in the industry.
Takeshi Nakamura | Head of Cutstomer Services | SMBC Nikko Securities Inc | 18 Yrs in the industry.
Tamsin Bradford | Head of Retail Customer | Sage | 25 Yrs in the industry.
Tapas Howlader | Customer Contact Center Manager | DHL Express Bangladesh | 19 Yrs in the industry.
Tunde Hubina | Director Performance Optimization and Vendor Management | UPC Direct
Valerie Sujobert | Global Service Delivery Manager | Cisco | 24 Yrs in the industry.