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15th Annual members' event

MAY 27-29, 2020 ORLANDO, USA

OPEN TO ALL MEMBERS - BOOK NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

Get a Certificate in Contact Center Best Practices

Attend one of the Contact Center World Best Practice Events and you could earn a Certificate in Contact Center Best Practices 

Benefits of a Certificate for Contact Center Best Practices:

The Certificate, issued by ContactCenterWorld - The Global Association for Contact Center & Customer Engagement Best Practices - is personalised and shows your participation and commitment to contact center best practices.

To earn the certificate delegates at the best practice events must attend all days of the event

 

We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices! 

 

As a Certification recipient, you will also receive the prestigious Certificate in Contact Center Best Practices logo alongside your profile on the ContactCenterWorld.com website and a logo to include with your signature so everyone can see your commitment to Best Practices

Each certificate is valid for 12 months to show you are current with industry best practices.

Plus you get a logo to add to your signature

 

Professionals value these validations of their education and exposure to Best Practices.



BENCHMARKING Compare practices and results against the best

 

In every industry the way to improve is to compare against not average, but the very best in your sector. Every presenter is amongst the best (we check they are good enough to be there!) and so when they share, you can compare! 

From a benchmarking perspective, there is a major benefit hearing from all these contact center presenters - we ask them to share stats and information during their presentation and, by virtue of the fact you will meet these presenters, be networked with them and have access to their slides, you will have a wealth of data and information to benchmark your practices against the best in the region. In every industry the way to improve 

We often hear delegates rave about all the amazing new ideas they picked up, and often they comment on the practices they do that are 'validated' by what they hear others do, so they know they are on the right path! This is another benefit of benchmarking face to face rather than just looking at a report, some stats and wondering if what you do is good or bad.  


DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com

WOW What an Amazing Event

This event is ....!!!

WOW - Join this event!

Vendor: I like to know what others are doing with technology

2018 Next Generation Contact Centers - Berlin Testimonials

Vera Austin MassMutual on ContactCenterWorld Awards and Conferences

Sara Del Grande Cisco on ContactCenterWorld Awards and Conferences

Keith Brickell HGS USA on ContactCenterWorld Awards and Conferences

David DeAngelis IGT on ContactCenterWorld Awards and Conferences

Antoine Mentha Desjardins on ContactCenterWorld Conferences

Daniel Persuitte MassMutual on ContactCenterWorld Awards and Conferences

In ONE word what delegates said about our latest event!

Heather Marple - Minacs Worldwide

Magda Cardenas & Andres Martinez - ListenUp Espanol

Joel Massey - Alorica (USA)

Sorayas Birsett - LoyaltyOne/Airmiles Canada

Cassidy Klundt - Sitel

Neal Topf - Callzilla (USA)

Fern Jacob of LoyaltyOne

Paul and Fidel Blue Cross Blue Shield

Anthony Andrade of IGT

Stacy Bartels of RailEeurope

Adam Terry of New York Life on ContactCenterWorld.com events

Blue Cross Blue Shield Rhode Island

Walmart

ART.com

Affinion Group

mark-affinion

Desjardins Card Services

Amway

Walmart

BillTrust

Sitel

DHL Express (US)

CGS

Sitel US

BillTrust

Listen Up Espanol

Oi (telecommunications)

Blue Ocean Contact Center

Aditya Canada

Humana

C3

Gtech

Accenture

OI Brazil

IHG

Blue Ocean Contact Center

homero

samantha-panto-mm

david-mccurry-cvs

Anne Marone British Airways

 

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