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Top Ranking Performers Present:

JUNE 24-27 VIENNA

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customer experience
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business strategies
contact center
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Get a Certificate in Contact Center Best Practices

Attend one of the Contact Center World Best Practice Events and you could earn a Certificate in Contact Center Best Practices 

Benefits of a Certificate for Contact Center Best Practices:

The Certificate, issued by ContactCenterWorld - The Global Association for Contact Center & Customer Engagement Best Practices - is personalised and shows your participation and commitment to contact center best practices.

To earn the certificate delegates at the best practice events must attend all days of the event

 

We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices! 

 

As a Certification recipient, you will also receive the prestigious Certificate in Contact Center Best Practices logo alongside your profile on the ContactCenterWorld.com website and a logo to include with your signature so everyone can see your commitment to Best Practices

Each certificate is valid for 12 months to show you are current with industry best practices.

Plus you get a logo to add to your signature

 

Professionals value these validations of their education and exposure to Best Practices.



BENCHMARKING Compare practices and results against the best

 

In every industry the way to improve is to compare against not average, but the very best in your sector. Every presenter is amongst the best (we check they are good enough to be there!) and so when they share, you can compare! 

From a benchmarking perspective, there is a major benefit hearing from all these contact center presenters - we ask them to share stats and information during their presentation and, by virtue of the fact you will meet these presenters, be networked with them and have access to their slides, you will have a wealth of data and information to benchmark your practices against the best in the region. In every industry the way to improve 

We often hear delegates rave about all the amazing new ideas they picked up, and often they comment on the practices they do that are 'validated' by what they hear others do, so they know they are on the right path! This is another benefit of benchmarking face to face rather than just looking at a report, some stats and wondering if what you do is good or bad.  


DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com

WOW What an Amazing Event

WOW - Join this event!

2018 Next Generation Contact Centers - Berlin Testimonials

Gerhard Landry of Webhelp on ContactCenterWorld Events

Malcolm Vining of ABSA on ContactCenterWorld Events

Bharat Parshotam of ABSA on ContactCenterWorld Events

Jaques de Beer of Talksure SA on ContactCenterWorld Events

Stephanie McDonald Concentrix UK on ContactCenterWorld.com Conferences

Utku Toprak Teleperformance Turkey on ContactCenterWorld Conferences

Ozge Tekalp Turk Ekonomi Bankasi on ContactCenterWorld Conferences

Martins Gagainis Lattelecom on ContactCenterWorld Conferences

Gert Jacobs Multichoice on ContactCenterWorld Conferences

Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences

Mthokozisi Nsango Multichoice on ContactCenterWorld Conferences

Christoph Stolp Tipico on ContactCenterWorld Conferences

Sercan Salgin Turkcell Global Bilgi on ContactCenterWorld Awards and Conferences

Marlon Samson Multichoice on ContactCenterWorld Awards and Conferences

Les Blacker HGS on ContactCenterWorld Awards and Conferences

Khaled Ramadan Bank Aljazira on ContactCenterWorld Awards and Conferences

Bathembu Futshane DSD SA on ContactCenterWorld Awards and Conferences

In ONE word what delegates said about our latest event!

Brian Dcosta - DHL UAE

Marlon Samson - Multichoice South Africa

Fatima Sullivan - DHL Sub Saharan Africa

Tulay Dogrular - Teleperformance Turkey

PJ Fouche - Advance Call South Africa

Emre Ozmen - Samsung Turkey

Sercan Salgin - Turkcell Global Bilgi (Turkey)

Garanti Bank

Truphone

Adelina Holding LLC

Vodafone Qatar

DHL Express Turkey

ege-esbeoglu-desmer

Brian Flygare - Credit Europe Bank

Turkcell Global Bilgi

Concentrix

Randstad Portugal

Hinduja Global Solutions UK Ltd.

Kyivstar

TEB (Turkey)

CMC Turkey

Rhmais

La Caixa

Desjardins Card Services

Tipico

DHL Express Qatar

Inter Active Technologies South Africa

Savant People Development

Mellon Poland

Montepio Portugal

DHL Express UK

BNP Paribas Ukraine

4life Direct Poland

julie-warne-carnival

Abdullah-Bawazir-alj

Khaled Ramadan - Bank Aljazira

NBG - Nektarios Mavrelis

Standard Bank - Jasmina Ajoodha

Milena Linhartova - CEZ

First Data Hellas - Giannis Tsitsanis

kilan-dwarka-okeeffe

emre-yoleri-assistt

jorgen-holm-carlsberg

meraj-shabbir-abdul-latif-jameel

katarzyna-Hetman-Maleszka-iti

claude-bekker-cipc

sandra-matos-zon

isabelle-bussel-actical

 

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