NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES

ORLANDO, FL USA

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MACAU, SAR

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PRAGUE,CZECH REPUBLIC

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PAST EVENTS

BERLIN, GERMANY

Check out The Most Innovative, Highly rated Contact Center World Events EVER!

...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!

BEST IN THE WORLD - STARTS IN:

Overview | Networking | Certificate / Benchmarking

Get a Certificate in Contact Center Best Practices

Attend one of the Contact Center World Best Practice Events and you could earn a Certificate in Contact Center Best Practices

Benefits of a Certificate for Contact Center Best Practices:

Professional recognition from the Global Association for Contact Center & Customer Engagement Best Practices
Identifies you as an individual focussed on Best Practices
A tangible certificate you can mention on your Facebook, Linked in, ContactCenterWorld profiles as well as on your resume/CV
Shows your boss that you actually attended key sessions in best practices
Demonstrates you are current with best practices

The Certificate, issued by ContactCenterWorld - The Global Association for Contact Center & Customer Engagement Best Practices - is personalised and shows your participation and commitment to contact center best practices.

To earn the certificate delegates at the best practice events must attend all days of the event

We would like to congratulate the members pictured below who are our latest recipients of the Certificate in Contact Center Best Practices!

As a Certification recipient, you will also receive the prestigious Certificate in Contact Center Best Practices logo alongside your profile on the ContactCenterWorld.com website and a logo to include with your signature so everyone can see your commitment to Best Practices

Each certificate is valid for 12 months to show you are current with industry best practices.

Plus you get a logo to add to your signature

Professionals value these validations of their education and exposure to Best Practices.

BENCHMARKING Compare practices and results against the best

In every industry the way to improve is to compare against not average, but the very best in your sector. Every presenter is amongst the best (we check they are good enough to be there!) and so when they share, you can compare!

From a benchmarking perspective, there is a major benefit hearing from all these contact center presenters - we ask them to share stats and information during their presentation and, by virtue of the fact you will meet these presenters, be networked with them and have access to their slides, you will have a wealth of data and information to benchmark your practices against the best in the region. In every industry the way to improve

We often hear delegates rave about all the amazing new ideas they picked up, and often they comment on the practices they do that are 'validated' by what they hear others do, so they know they are on the right path! This is another benefit of benchmarking face to face rather than just looking at a report, some stats and wondering if what you do is good or bad.

DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com

2018 NEXT GENERATION CONTACT CENTERS - BERLIN MAY 7-10 - WHAT DELEGATES SAID

Gerhard Landry of Webhelp on ContactCenterWorld Events

Jaques de Beer of Talksure SA on ContactCenterWorld Events

Malcolm Vining of ABSA on ContactCenterWorld Events

Ozge Tekalp Turk Ekonomi Bankasi on ContactCenterWorld Conferences

Martins Gagainis Lattelecom on ContactCenterWorld Conferences

Shigetoshi Moriya SMBC Japan on ContactCenterWorld Awards and Conferences

Sercan Salgin Turkcell Global Bilgi on ContactCenterWorld Awards and Conferences

Vera Austin MassMutual on ContactCenterWorld Awards and Conferences

Saravanan Belusami on ContactCenterWorld Awards and Conferences

Les Blacker HGS on ContactCenterWorld Awards and Conferences

Sara Del Grande Cisco on ContactCenterWorld Awards and Conferences

Marlon Samson Multichoice on ContactCenterWorld Awards and Conferences

David DeAngelis IGT on ContactCenterWorld Awards and Conferences

Khaled Ramadan Bank Aljazira on ContactCenterWorld Awards and Conferences

Keith Brickell HGS USA on ContactCenterWorld Awards and Conferences

Antoine Mentha Desjardins on ContactCenterWorld Conferences

Bathembu Futshane DSD SA on ContactCenterWorld Awards and Conferences

Angela Wanodya Sawangi BCA on ContactCenterWorld Awards and Conferences

Daniel Persuitte MassMutual on ContactCenterWorld Awards and Conferences

In ONE word what delegates said about our latest event!

Tulay Dogrular - Teleperformance Turkey

Brian Dcosta - DHL UAE

Emre Ozmen - Samsung Turkey

PJ Fouche - Advance Call South Africa

Marlon Samson - Multichoice South Africa

Sercan Salgin - Turkcell Global Bilgi (Turkey)

Joel Massey - Alorica (USA)

Neal Topf - Callzilla (USA)

Magda Cardenas & Andres Martinez - ListenUp Espanol

Cassidy Klundt - Sitel

Heather Marple - Minacs Worldwide

Sorayas Birsett - LoyaltyOne/Airmiles Canada

Anthony Andrade of IGT

Paul and Fidel Blue Cross Blue Shield

Maurice de Vries of Club Auto

Stacy Bartels of RailEeurope

Fern Jacob of LoyaltyOne

Adam Terry of New York Life on ContactCenterWorld.com events

Adelina Holding LLC

Blue Cross Blue Shield Rhode Island

Truphone

Mohd Fauzil of Vads

Garanti Bank

Westpac Group

Walmart

DHL Singapore

Teleperformance India

Affinion Group

Vodafone Qatar

DHL Express Turkey

ART.com

ege-esbeoglu-desmer

mark-affinion

Brian Flygare - Credit Europe Bank

michael-iinet

Turkcell Global Bilgi

Astro

Smart Service Queensland

Desjardins Card Services

Randstad Portugal

Concentrix

Hinduja Global Solutions UK Ltd.

PT Telekomunikasi Indonesia. Tbk

Rhmais

SingTel

VADS BPO

Desjardins Card Services

DHL EXPRESS NZ LTD

Oi (telecommunications)

TEB (Turkey)

Amway

Astraworld

Blue Ocean Contact Center

Sitel US

BillTrust

CMC Turkey

Listen Up Espanol

BillTrust

DHL Express (US)

Teleperformance India

Smart Service Queensland

Tipico

La Caixa

Kyivstar

CGS

Bank Central Asia

Walmart

Sitel

SingTel

Livestock Improvement - LIC

iiNet

DHL Express Qatar

Montepio Portugal

Savant People Development

Inter Active Technologies South Africa

BNP Paribas Ukraine

4life Direct Poland

DHL Express UK

Mellon Poland

Singtel Optus

China Telecom

DHL Singapore

Westpac

Sykes

Pizzahut

NAB

Accenture

Blue Ocean Contact Center

Aditya Canada

IHG

Humana

OI Brazil

Gtech

Gustavo-madeira-zon

jorgen-holm-carlsberg

isabelle-bussel-actical

katarzyna-Hetman-Maleszka-iti

Abdullah-Bawazir-alj

meraj-shabbir-abdul-latif-jameel

Khaled Ramadan - Bank Aljazira

NBG - Nektarios Mavrelis

Standard Bank - Jasmina Ajoodha

emre-yoleri-assistt

First Data Hellas - Giannis Tsitsanis

julie-warne-carnival

kilan-dwarka-okeeffe

claude-bekker-cipc

sandra-matos-zon

mesut-cure-avea

Milena Linhartova - CEZ

peter-ng-hkjc

heath-lee-ocis

novie-marlika-astraworld

steve-tassone-iselect

keyeur-trivedi-pccw

asad-butt-ufone

chris-lejmanoski-csc

samantha-panto-mm

Alison Goodwine New York Life

homero

david-mccurry-cvs

Anne Marone British Airways

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