Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
slide1slide2slide3slide4slide5slide6slide7

Get a Certificate in Contact Center Best Practices

Attend one of the Contact Center World Best Practice Events and you could earn a Certificate in Contact Center Best Practices 

Benefits of a Certificate for Contact Center Best Practices:

The Certificate, issued by ContactCenterWorld - The Global Association for Contact Center & Customer Engagement Best Practices - is personalised and shows your participation and commitment to contact center best practices.

To earn the certificate delegates at the best practice events must attend all days of the event

 

We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices! 

 

As a Certification recipient, you will also receive the prestigious Certificate in Contact Center Best Practices logo alongside your profile on the ContactCenterWorld.com website and a logo to include with your signature so everyone can see your commitment to Best Practices

Each certificate is valid for 12 months to show you are current with industry best practices.

Plus you get a logo to add to your signature

 

Professionals value these validations of their education and exposure to Best Practices.


BOOK NOW & SAVE MORE!and save 10% off!

Limited time only!

BENCHMARKING Compare practices and results against the best

 

In every industry the way to improve is to compare against not average, but the very best in your sector. Every presenter is amongst the best (we check they are good enough to be there!) and so when they share, you can compare! 

From a benchmarking perspective, there is a major benefit hearing from all these contact center presenters - we ask them to share stats and information during their presentation and, by virtue of the fact you will meet these presenters, be networked with them and have access to their slides, you will have a wealth of data and information to benchmark your practices against the best in the region. In every industry the way to improve 

We often hear delegates rave about all the amazing new ideas they picked up, and often they comment on the practices they do that are 'validated' by what they hear others do, so they know they are on the right path! This is another benefit of benchmarking face to face rather than just looking at a report, some stats and wondering if what you do is good or bad.  

DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com

I have been to other conferences as well and this is different

Vendor: I like to know what others are doing with technology

WOW - Join this event!

This event is ....!!!

2018 Next Generation Contact Centers - Berlin Testimonials

Gerhard Landry of Webhelp on ContactCenterWorld Events

Jaques de Beer of Talksure SA on ContactCenterWorld Events

Malcolm Vining of ABSA on ContactCenterWorld Events

Ozge Tekalp Turk Ekonomi Bankasi on ContactCenterWorld Conferences

Martins Gagainis Lattelecom on ContactCenterWorld Conferences

Shigetoshi Moriya SMBC Japan on ContactCenterWorld Awards and Conferences

Sercan Salgin Turkcell Global Bilgi on ContactCenterWorld Awards and Conferences

Vera Austin MassMutual on ContactCenterWorld Awards and Conferences

Saravanan Belusami on ContactCenterWorld Awards and Conferences

Les Blacker HGS on ContactCenterWorld Awards and Conferences

Sara Del Grande Cisco on ContactCenterWorld Awards and Conferences

Marlon Samson Multichoice on ContactCenterWorld Awards and Conferences

David DeAngelis IGT on ContactCenterWorld Awards and Conferences

Khaled Ramadan Bank Aljazira on ContactCenterWorld Awards and Conferences

Keith Brickell HGS USA on ContactCenterWorld Awards and Conferences

Antoine Mentha Desjardins on ContactCenterWorld Conferences

Bathembu Futshane DSD SA on ContactCenterWorld Awards and Conferences

Angela Wanodya Sawangi BCA on ContactCenterWorld Awards and Conferences

Daniel Persuitte MassMutual on ContactCenterWorld Awards and Conferences

In ONE word what delegates said about our latest event!

Tulay Dogrular - Teleperformance Turkey

Brian Dcosta - DHL UAE

Emre Ozmen - Samsung Turkey

PJ Fouche - Advance Call South Africa

Marlon Samson - Multichoice South Africa

Sercan Salgin - Turkcell Global Bilgi (Turkey)

Joel Massey - Alorica (USA)

Neal Topf - Callzilla (USA)

Magda Cardenas & Andres Martinez - ListenUp Espanol

Cassidy Klundt - Sitel

Heather Marple - Minacs Worldwide

Sorayas Birsett - LoyaltyOne/Airmiles Canada

Anthony Andrade of IGT

Paul and Fidel Blue Cross Blue Shield

Maurice de Vries of Club Auto

Stacy Bartels of RailEeurope

Fern Jacob of LoyaltyOne

Adam Terry of New York Life on ContactCenterWorld.com events

Adelina Holding LLC

Garanti Bank

Mohd Fauzil of Vads

Blue Cross Blue Shield Rhode Island

Truphone

Westpac Group

Walmart

DHL Singapore

Teleperformance India

DHL Express Turkey

Vodafone Qatar

ART.com

Affinion Group

michael-iinet

ege-esbeoglu-desmer

mark-affinion

Brian Flygare - Credit Europe Bank

Turkcell Global Bilgi

Astro

Smart Service Queensland

Desjardins Card Services

Randstad Portugal

Concentrix

Hinduja Global Solutions UK Ltd.

PT Telekomunikasi Indonesia. Tbk

Astraworld

SingTel

VADS BPO

Rhmais

Desjardins Card Services

DHL EXPRESS NZ LTD

Oi (telecommunications)

TEB (Turkey)

Amway

La Caixa

Blue Ocean Contact Center

Sitel US

BillTrust

CMC Turkey

Listen Up Espanol

BillTrust

Teleperformance India

DHL Express (US)

Smart Service Queensland

Tipico

Kyivstar

CGS

Bank Central Asia

Walmart

Sitel

SingTel

Livestock Improvement - LIC

iiNet

DHL Express Qatar

Montepio Portugal

BNP Paribas Ukraine

Savant People Development

Inter Active Technologies South Africa

Mellon Poland

4life Direct Poland

Singtel Optus

DHL Express UK

China Telecom

DHL Singapore

Westpac

Sykes

Pizzahut

NAB

C3

Accenture

Blue Ocean Contact Center

Aditya Canada

IHG

OI Brazil

Humana

Gtech

jorgen-holm-carlsberg

isabelle-bussel-actical

katarzyna-Hetman-Maleszka-iti

meraj-shabbir-abdul-latif-jameel

Khaled Ramadan - Bank Aljazira

Standard Bank - Jasmina Ajoodha

NBG - Nektarios Mavrelis

First Data Hellas - Giannis Tsitsanis

emre-yoleri-assistt

julie-warne-carnival

claude-bekker-cipc

Abdullah-Bawazir-alj

sandra-matos-zon

kilan-dwarka-okeeffe

Milena Linhartova - CEZ

peter-ng-hkjc

heath-lee-ocis

novie-marlika-astraworld

asad-butt-ufone

keyeur-trivedi-pccw

chris-lejmanoski-csc

samantha-panto-mm

homero

david-mccurry-cvs

Anne Marone British Airways

 

both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 0
session page-view-total = 0
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =