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Get a Certificate in Contact Center Best Practices

Attend one of the Contact Center World Best Practice Events and you could earn a Certificate in Contact Center Best Practices 

Benefits of a Certificate for Contact Center Best Practices:

The Certificate, issued by ContactCenterWorld - The Global Association for Contact Center & Customer Engagement Best Practices - is personalised and shows your participation and commitment to contact center best practices.

To earn the certificate delegates at the best practice events must attend all days of the event


We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices! 


As a Certification recipient, you will also receive the prestigious Certificate in Contact Center Best Practices logo alongside your profile on the website and a logo to include with your signature so everyone can see your commitment to Best Practices

Each certificate is valid for 12 months to show you are current with industry best practices.

Plus you get a logo to add to your signature


Professionals value these validations of their education and exposure to Best Practices.

BENCHMARKING Compare practices and results against the best


In every industry the way to improve is to compare against not average, but the very best in your sector. Every presenter is amongst the best (we check they are good enough to be there!) and so when they share, you can compare! 

From a benchmarking perspective, there is a major benefit hearing from all these contact center presenters - we ask them to share stats and information during their presentation and, by virtue of the fact you will meet these presenters, be networked with them and have access to their slides, you will have a wealth of data and information to benchmark your practices against the best in the region. In every industry the way to improve 

We often hear delegates rave about all the amazing new ideas they picked up, and often they comment on the practices they do that are 'validated' by what they hear others do, so they know they are on the right path! This is another benefit of benchmarking face to face rather than just looking at a report, some stats and wondering if what you do is good or bad.  

DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from

I have been to other conferences as well and this is different

Vendor: I like to know what others are doing with technology

WOW - Join this event!

This event is ....!!!

2018 Next Generation Contact Centers - Berlin Testimonials

Gerhard Landry of Webhelp on ContactCenterWorld Events

Jaques de Beer of Talksure SA on ContactCenterWorld Events

Malcolm Vining of ABSA on ContactCenterWorld Events

Ozge Tekalp Turk Ekonomi Bankasi on ContactCenterWorld Conferences

Martins Gagainis Lattelecom on ContactCenterWorld Conferences

Shigetoshi Moriya SMBC Japan on ContactCenterWorld Awards and Conferences

Sercan Salgin Turkcell Global Bilgi on ContactCenterWorld Awards and Conferences

Vera Austin MassMutual on ContactCenterWorld Awards and Conferences

Saravanan Belusami on ContactCenterWorld Awards and Conferences

Les Blacker HGS on ContactCenterWorld Awards and Conferences

Sara Del Grande Cisco on ContactCenterWorld Awards and Conferences

Marlon Samson Multichoice on ContactCenterWorld Awards and Conferences

David DeAngelis IGT on ContactCenterWorld Awards and Conferences

Khaled Ramadan Bank Aljazira on ContactCenterWorld Awards and Conferences

Keith Brickell HGS USA on ContactCenterWorld Awards and Conferences

Antoine Mentha Desjardins on ContactCenterWorld Conferences

Bathembu Futshane DSD SA on ContactCenterWorld Awards and Conferences

Angela Wanodya Sawangi BCA on ContactCenterWorld Awards and Conferences

Daniel Persuitte MassMutual on ContactCenterWorld Awards and Conferences

In ONE word what delegates said about our latest event!

Tulay Dogrular - Teleperformance Turkey

Brian Dcosta - DHL UAE

Emre Ozmen - Samsung Turkey

PJ Fouche - Advance Call South Africa

Marlon Samson - Multichoice South Africa

Sercan Salgin - Turkcell Global Bilgi (Turkey)

Joel Massey - Alorica (USA)

Neal Topf - Callzilla (USA)

Magda Cardenas & Andres Martinez - ListenUp Espanol

Cassidy Klundt - Sitel

Heather Marple - Minacs Worldwide

Sorayas Birsett - LoyaltyOne/Airmiles Canada

Anthony Andrade of IGT

Paul and Fidel Blue Cross Blue Shield

Maurice de Vries of Club Auto

Stacy Bartels of RailEeurope

Fern Jacob of LoyaltyOne

Adam Terry of New York Life on events

Adelina Holding LLC

Garanti Bank

Mohd Fauzil of Vads

Blue Cross Blue Shield Rhode Island


Westpac Group


DHL Singapore

Teleperformance India

DHL Express Turkey

Vodafone Qatar

Affinion Group




Brian Flygare - Credit Europe Bank

Turkcell Global Bilgi


Smart Service Queensland

Desjardins Card Services

Randstad Portugal


Hinduja Global Solutions UK Ltd.

PT Telekomunikasi Indonesia. Tbk





Desjardins Card Services


Oi (telecommunications)

TEB (Turkey)


La Caixa

Blue Ocean Contact Center

Sitel US


CMC Turkey

Listen Up Espanol


Teleperformance India

DHL Express (US)

Smart Service Queensland




Bank Central Asia




Livestock Improvement - LIC


DHL Express Qatar

Montepio Portugal

BNP Paribas Ukraine

Savant People Development

Inter Active Technologies South Africa

Mellon Poland

4life Direct Poland

Singtel Optus

DHL Express UK

China Telecom

DHL Singapore







Blue Ocean Contact Center

Aditya Canada


OI Brazil







Khaled Ramadan - Bank Aljazira

Standard Bank - Jasmina Ajoodha

NBG - Nektarios Mavrelis

First Data Hellas - Giannis Tsitsanis







Milena Linhartova - CEZ










Anne Marone British Airways


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