Get a Certificate in Contact Center Best Practices
Attend one of the Contact Center World Best Practice Events and you could earn a Certificate in Contact Center Best Practices valid for 12 months!
Benefits of a Certificate for Contact Center Best Practices:
- Professional recognition from the Global Association for Contact Center & Customer Engagement Best Practices
- Identifies you as an individual focussed on Best Practices
- A tangible certificate you can mention on your Facebook, Linked in, ContactCenterWorld profiles as well as on your resume/CV
- Shows your boss that you actually attended key sessions in best practices
- Demonstrates you are current with best practices
The Certificate, issued by ContactCenterWorld - The Global Association for Contact Center & Customer Engagement Best Practices - is personalised and shows your participation and commitment to contact center best practices.
To earn the certificate delegates at the best practice events must attend all days of the event
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We would like to congratulate the members pictured below who are our latest recipients of the Certificate in Contact Center Best Practices! |
All delegates are automatically enrolled as members of ContactCenterWorld and you will also receive the prestigious Certificate in Contact Center Best Practices logo alongside your profile on the ContactCenterWorld.com website and a logo to include with your signature so everyone can see your commitment to Best Practices
Each certificate is valid for 12 months to show you are current with industry best practices.
Plus you get a logo to add to your signature
Professionals value these validations of their education and exposure to Best Practices.
More Testimonials
Client Services Manager
BillTrust
Chief Operating Officer
Listen Up Espanol
General Manager
Vads BPO
Acting Director
Contact Centres Smart Service Queensland
President
CGS
Senior Manager
Wal-Mart
Manager Telephone Account Management
PT Telekom
Director of Customer Services
DHL Express
Senior Manager Benefits Service Team
Wal-Mart
Customer Services Director
Truphone UK
General Manager, Customer Channel Management
PT Astra International
Director of Learning
Affinion Group
Managing Director
Teleperformance
Outbound Sales Manager
Tipico
Outbound Sales Manager
Livestock Improvement
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Customer Service Director
Oi
Contact Center Manager
iiNet
Customer Interface Manager
DHL Express Qatar
Director
Adelina Holdings Ukraine
Director of Marketing
Teleperformance
Senior Director Sales & Service
Art.com
Head of Customer Relations
Kyivstar Ukraine
Manager
DHL Express
Customer Interface Director
DHL Express Turkey
Site Director Las Vegas 1&2
Sitel
Key Account Support Manager
DHL
Planning & Productivity Management Unit Head
Turkcell Global Bilgi
Site Director
Sitel
Resource Management
Amway Customer Service
Project Manager
Bank Central Asia
Director
Dejardins Card Services
Workforce Manager
Blue Cross Blue Shield Rhode Island
VP & Head of Customer Experience
Astro
Deliver Channels Manager Iberia & EMEA DtC SME
MetLife
Senior Director
Desjardins Card Services
Director
Rhmais, SA
Business Analyst
Singtel
Manager
Garanti Bank
Senior Director
Desjardins Card Services
Head of Customer Care & Customer Experience
Vodafone Qatar
Brand Manager
Blue Ocean Contact Center
Customer Care Manager
SingTel
Sales& Marketing Director
CMC Turkey
SVP Client Operations
BillTrust
Head of Operations
Concentrix
Contact Center Manager
eLaCaixa
Head of Operations
Randstad Contact Centers Portugal
Turk Ekonomi Bankasi
Blue Ocean Contact Centers Canada
VP - Head of Alternative Delivery Channels
Bank Aljazira
CEO
ListenUp Espanol
WFM Manager
Abdul Latif Jameel
Contact Center - Training & Quality Manager
First Data Hellas
Head of Sales Customer Contact Centre
National Australia Bank
Sales Manager
O'keeffe and Swartz
Telesales Subdivision Manager
National Bank of Greece
Director, Customer Service and Contact Center Operations
Humana Government Business
Director
ZON Multimedia
Social Media & Online Community Manager
SingTel Optus PTY
General Manager
PizzaHut Pakistan
Managing Director
Sykes Asia Pacific
General Manager, Contact Centres
Westpac Group
EVP, International Development
Acticall
Aditya Birla Minacs
Accenture Utilities BPO Services Canada
National Call Center Manager
Carlsberg Danmark A/S
VP
Scotiabank
AVP
New York Life
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Digital Channels Director
Oi Brazil
Associate Director, Operations
LoyaltyOne/AIRMILES Canada
Director, Business Innovation
IHG
Director
Agero
Project Director
CPA
Call Center Director
AVEA
Director
LoyaltyOne | AIRMILES
General Manager, BPO Operations
VADS Business Process
Associate Director
MassMutual
AVP
Oppenheimer Funds
Director
Affinion Group
Vice President, Head of Direct Banking Channels
Mashreq Bank
EVP/COO
Connextions
Director
ORION
General Manager Customer Service
PTML-Ufone
Head Sales/Service
ING Direct4
Customer Contact Manager
BA
General Manager
China Telecom Zhejiang Branch
Director
CVS Caremark
Team Leader
BCBS Rhode Island
Associate Vice President
Credit Europe Bank
General Manager
National Australia Bank
Supervisor
Standard Bank South Africa
Manager
CVS Caremark
Director
CVS Caremark
Head of Direct & Technology Innovation Manager
Bank of New Zealand
Director
Unified
Customer Service Director
Vivint
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Director, Customer Service
DHL Express Singapore
VP
New York Life
Global Head
QNet Ltd
Team BCA
Bank Central Asia
Head of E Channel Management
PT Astra International
Peter Ng
The Hong Kong Jockey Club
Chairman
Customer Service Council Australia
VP Strategy & Growth
OCIS Group
Sales & Service Manager
iSelect
Contact Centre Manager
ITI Neovision
CEO
OCIS Group
Chief of Network Services
QNet Ltd
Spokesperson/Supervisor
Bank Central Asia
Contact Centre Manager
iiNet
Deputy Director
Housing & Development Board
Operations Support Director
PCCW Teleservices
Associate Vice President
Credit Europe Bank
VP - Head of Alternative Channels
Bank Aljazira (Saudi Arabia)
Customer Care Director
CEZ
Head of Reservations
Carnival UK
Contact Center-General Manager
Abdul Latif Jameel
Manager
ZON Multimedia
HR Manager
4Life Direct, Poland
Call Center Director
CEZ (Czech Republic)
Head of Project & Technical Support
JSC UkrSibbank BNP Paribas (Ukraine)
Service Level Manager
CIPC
Learning & Development Specialist
Savant People Development
Former CE0
ATA
Director, Head of Shared Services & Team
Montepio (Portugal)
General Manager
Global Bilgi LLC Ukraine
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VP Customer Service
DHL Express (UK)
Site Director
HGS UK Ltd
Call Centre Manager
Inter-Active Technologies South Africa
General Manager
Mellon Group, Poland
\
CEO
Desmer Iletisim A.S.
Reporting & Planning Manager
AssisTT
What delegates 'LOVE' about our events ... click on an image to watch the video.
Client Services Manager
BillTrust
Chief Operating Officer
Listen Up Espanol
General Manager
Vads BPO
Acting Director
Contact Centres Smart Service Queensland
President
CGS
Senior Manager
Wal-Mart
Manager Telephone Account Management
PT Telekom
Director of Customer Services
DHL Express
Senior Manager Benefits Service Team
Wal-Mart
Customer Services Director
Truphone UK
General Manager, Customer Channel Management
PT Astra International
Director of Learning
Affinion Group
Managing Director
Teleperformance
Outbound Sales Manager
Tipico
Outbound Sales Manager
Livestock Improvement
Customer Service Director
Oi
Contact Center Manager
iiNet
Customer Interface Manager
DHL Express Qatar
Director
Adelina Holdings Ukraine
Director of Marketing
Teleperformance
Senior Director Sales & Service
Art.com
Head of Customer Relations
Kyivstar Ukraine
Manager
DHL Express
Customer Interface Director
DHL Express Turkey
Site Director Las Vegas 1&2
Sitel
Key Account Support Manager
DHL
Planning & Productivity Management Unit Head
Turkcell Global Bilgi
Site Director
Sitel
Resource Management
Amway Customer Service
Project Manager
Bank Central Asia
Director
Dejardins Card Services
Workforce Manager
Blue Cross Blue Shield Rhode Island
VP & Head of Customer Experience
Astro
Deliver Channels Manager Iberia & EMEA DtC SME
MetLife
Senior Director
Desjardins Card Services
Director
Rhmais, SA
Business Analyst
Singtel
Manager
Garanti Bank
Senior Director
Desjardins Card Services
Head of Customer Care & Customer Experience
Vodafone Qatar
Brand Manager
Blue Ocean Contact Center
Customer Care Manager
SingTel
Sales& Marketing Director
CMC Turkey
SVP Client Operations
BillTrust
Head of Operations
Concentrix
Contact Center Manager
eLaCaixa
Head of Operations
Randstad Contact Centers Portugal
Turk Ekonomi Bankasi
Blue Ocean Contact Centers Canada
VP - Head of Alternative Delivery Channels
Bank Aljazira
CEO
ListenUp Espanol
WFM Manager
Abdul Latif Jameel
Contact Center - Training & Quality Manager
First Data Hellas
Head of Sales Customer Contact Centre
National Australia Bank
Sales Manager
O'keeffe and Swartz
Telesales Subdivision Manager
National Bank of Greece
Director, Customer Service and Contact Center Operations
Humana Government Business
Director
ZON Multimedia
Social Media & Online Community Manager
SingTel Optus PTY
General Manager
PizzaHut Pakistan
Managing Director
Sykes Asia Pacific
General Manager, Contact Centres
Westpac Group
EVP, International Development
Acticall
Aditya Birla Minacs
Accenture Utilities BPO Services Canada
National Call Center Manager
Carlsberg Danmark A/S
VP
Scotiabank
AVP
New York Life
Digital Channels Director
Oi Brazil
Associate Director, Operations
LoyaltyOne/AIRMILES Canada
Director, Business Innovation
IHG
Director
Agero
Project Director
CPA
Call Center Director
AVEA
Director
LoyaltyOne | AIRMILES
General Manager, BPO Operations
VADS Business Process
Associate Director
MassMutual
AVP
Oppenheimer Funds
Director
Affinion Group
Vice President, Head of Direct Banking Channels
Mashreq Bank
EVP/COO
Connextions
Director
ORION
General Manager Customer Service
PTML-Ufone
Head Sales/Service
ING Direct4
Customer Contact Manager
BA
General Manager
China Telecom Zhejiang Branch
Director
CVS Caremark
Team Leader
BCBS Rhode Island
Associate Vice President
Credit Europe Bank
General Manager
National Australia Bank
Supervisor
Standard Bank South Africa
Manager
CVS Caremark
Director
CVS Caremark
Head of Direct & Technology Innovation Manager
Bank of New Zealand
Director
Unified
Customer Service Director
Vivint
Director, Customer Service
DHL Express Singapore
VP
New York Life
Global Head
QNet Ltd
Team BCA
Bank Central Asia
Head of E Channel Management
PT Astra International
Peter Ng
The Hong Kong Jockey Club
Chairman
Customer Service Council Australia
VP Strategy & Growth
OCIS Group
Sales & Service Manager
iSelect
Contact Centre Manager
ITI Neovision
CEO
OCIS Group
Chief of Network Services
QNet Ltd
Spokesperson/Supervisor
Bank Central Asia
Contact Centre Manager
iiNet
Deputy Director
Housing & Development Board
Operations Support Director
PCCW Teleservices
Associate Vice President
Credit Europe Bank
VP - Head of Alternative Channels
Bank Aljazira (Saudi Arabia)
Customer Care Director
CEZ
Head of Reservations
Carnival UK
Contact Center-General Manager
Abdul Latif Jameel
Manager
ZON Multimedia
HR Manager
4Life Direct, Poland
Call Center Director
CEZ (Czech Republic)
Head of Project & Technical Support
JSC UkrSibbank BNP Paribas (Ukraine)
Service Level Manager
CIPC
Learning & Development Specialist
Savant People Development
Former CE0
ATA
Director, Head of Shared Services & Team
Montepio (Portugal)
General Manager
Global Bilgi LLC Ukraine
VP Customer Service
DHL Express (UK)
Site Director
HGS UK Ltd
Call Centre Manager
Inter-Active Technologies South Africa
General Manager
Mellon Group, Poland
\CEO
Desmer Iletisim A.S.
Reporting & Planning Manager
AssisTT