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NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES
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Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Get a Certificate
in Contact Center Best Practices
Attend one of the Contact Center World Best Practice Events and you could earn a Certificate in Contact Center Best Practices
Benefits of a Certificate for Contact Center Best Practices:
- Professional recognition from the Global Association for Contact Center & Customer Engagement Best Practices
- Identifies you as an individual focussed on Best Practices
- A tangible certificate you can mention on your Facebook, Linked in, ContactCenterWorld profiles as well as on your resume/CV
- Shows your boss that you actually attended key sessions in best practices
- Demonstrates you are current with best practices
The Certificate, issued by ContactCenterWorld - The Global Association for Contact Center & Customer Engagement Best Practices - is personalised and shows your participation and commitment to contact center best practices.
To earn the certificate delegates at the best practice events must attend all days of the event
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We would like to congratulate the members pictured below who are some of our latest recipients of the Certificate in Contact Center Best Practices! |
As a Certification recipient, you will also receive the prestigious Certificate in Contact Center Best Practices logo alongside your profile on the ContactCenterWorld.com website and a logo to include with your signature so everyone can see your commitment to Best Practices
Each certificate is valid for 12 months to show you are current with industry best practices.
Plus you get a logo to add to your signature
Professionals value these validations of their education and exposure to Best Practices.
BENCHMARKING
Compare practices and results against the best
In every industry the way to improve is to compare against not average, but the very best in your sector. Every presenter is amongst the best (we check they are good enough to be there!) and so when they share, you can compare!
From a benchmarking perspective, there is a major benefit hearing from all these contact center presenters - we ask them to share stats and information during their presentation and, by virtue of the fact you will meet these presenters, be networked with them and have access to their slides, you will have a wealth of data and information to benchmark your practices against the best in the region. In every industry the way to improve
We often hear delegates rave about all the amazing new ideas they picked up, and often they comment on the practices they do that are 'validated' by what they hear others do, so they know they are on the right path! This is another benefit of benchmarking face to face rather than just looking at a report, some stats and wondering if what you do is good or bad.
DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com
Best in the World Awards Gala Dinner Prague 2018
2018 NEXT GENERATION CONTACT CENTERS - BERLIN MAY 7-10 - WHAT DELEGATES SAID
Gerhard Landry of Webhelp on ContactCenterWorld Events
Jaques de Beer of Talksure SA on ContactCenterWorld Events
Malcolm Vining of ABSA on ContactCenterWorld Events
Ozge Tekalp Turk Ekonomi Bankasi on ContactCenterWorld Conferences
Martins Gagainis Lattelecom on ContactCenterWorld Conferences
Shigetoshi Moriya SMBC Japan on ContactCenterWorld Awards and Conferences
Sercan Salgin Turkcell Global Bilgi on ContactCenterWorld Awards and Conferences
Vera Austin MassMutual on ContactCenterWorld Awards and Conferences
Saravanan Belusami on ContactCenterWorld Awards and Conferences
Les Blacker HGS on ContactCenterWorld Awards and Conferences
Marlon Samson Multichoice on ContactCenterWorld Awards and Conferences
Sara Del Grande Cisco on ContactCenterWorld Awards and Conferences
David DeAngelis IGT on ContactCenterWorld Awards and Conferences
Khaled Ramadan Bank Aljazira on ContactCenterWorld Awards and Conferences
Keith Brickell HGS USA on ContactCenterWorld Awards and Conferences
Antoine Mentha Desjardins on ContactCenterWorld Conferences
Angela Wanodya Sawangi BCA on ContactCenterWorld Awards and Conferences
Bathembu Futshane DSD SA on ContactCenterWorld Awards and Conferences
Daniel Persuitte MassMutual on ContactCenterWorld Awards and Conferences
In ONE word what delegates said about our latest event!
Tulay Dogrular - Teleperformance Turkey
Brian Dcosta - DHL UAE
Emre Ozmen - Samsung Turkey
PJ Fouche - Advance Call South Africa
Marlon Samson - Multichoice South Africa
Sercan Salgin - Turkcell Global Bilgi (Turkey)
Joel Massey - Alorica (USA)
Neal Topf - Callzilla (USA)
Magda Cardenas & Andres Martinez - ListenUp Espanol
Cassidy Klundt - Sitel
Heather Marple - Minacs Worldwide
Sorayas Birsett - LoyaltyOne/Airmiles Canada
Anthony Andrade of IGT
Paul and Fidel Blue Cross Blue Shield
Maurice de Vries of Club Auto
Stacy Bartels of RailEeurope
Fern Jacob of LoyaltyOne
Adam Terry of New York Life on ContactCenterWorld.com events
Adelina Holding LLC
Blue Cross Blue Shield Rhode Island
Truphone
Mohd Fauzil of Vads
Garanti Bank
Westpac Group
Walmart
DHL Singapore
Teleperformance India
Affinion Group
Vodafone Qatar
DHL Express Turkey
ART.com
ege-esbeoglu-desmer
mark-affinion
Brian Flygare - Credit Europe Bank
michael-iinet
Turkcell Global Bilgi
Astro
Smart Service Queensland
Desjardins Card Services
Randstad Portugal
Concentrix
Hinduja Global Solutions UK Ltd.
PT Telekomunikasi Indonesia. Tbk
Astraworld
SingTel
Rhmais
VADS BPO
Desjardins Card Services
DHL EXPRESS NZ LTD
Oi (telecommunications)
TEB (Turkey)
Amway
La Caixa
Blue Ocean Contact Center
Sitel US
BillTrust
CMC Turkey
Listen Up Espanol
BillTrust
DHL Express (US)
Teleperformance India
Kyivstar
Smart Service Queensland
Tipico
CGS
Bank Central Asia
Walmart
Sitel
SingTel
Livestock Improvement - LIC
iiNet
DHL Express Qatar
Montepio Portugal
BNP Paribas Ukraine
Savant People Development
Inter Active Technologies South Africa
4life Direct Poland
DHL Express UK
Mellon Poland
Singtel Optus
China Telecom
DHL Singapore
Sykes
Westpac
Pizzahut
NAB
Accenture
Blue Ocean Contact Center
Aditya Canada
C3
IHG
Humana
OI Brazil
Gtech
Gustavo-madeira-zon
jorgen-holm-carlsberg
isabelle-bussel-actical
katarzyna-Hetman-Maleszka-iti
meraj-shabbir-abdul-latif-jameel
Standard Bank - Jasmina Ajoodha
Khaled Ramadan - Bank Aljazira
NBG - Nektarios Mavrelis
First Data Hellas - Giannis Tsitsanis
emre-yoleri-assistt
julie-warne-carnival
kilan-dwarka-okeeffe
Abdullah-Bawazir-alj
claude-bekker-cipc
sandra-matos-zon
mesut-cure-avea
Milena Linhartova - CEZ
peter-ng-hkjc
heath-lee-ocis
novie-marlika-astraworld
steve-tassone-iselect
keyeur-trivedi-pccw
asad-butt-ufone
chris-lejmanoski-csc
samantha-panto-mm
Alison Goodwine New York Life
homero
david-mccurry-cvs
Anne Marone British Airways