NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES
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Get a Certificate in Contact Center Best Practices
Attend one of the Contact Center World Best Practice Events and you could earn a Certificate in Contact Center Best Practices
Benefits of a Certificate for Contact Center Best Practices:
- Professional recognition from the Global Association for Contact Center & Customer Engagement Best Practices
- Identifies you as an individual focussed on Best Practices
- A tangible certificate you can mention on your Facebook, Linked in, ContactCenterWorld profiles as well as on your resume/CV
- Shows your boss that you actually attended key sessions in best practices
- Demonstrates you are current with best practices
The Certificate, issued by ContactCenterWorld - The Global Association for Contact Center & Customer Engagement Best Practices - is personalised and shows your participation and commitment to contact center best practices.
To earn the certificate delegates at the best practice events must attend all days of the event
We would like to congratulate the members pictured below who are our latest recipients of the Certificate in Contact Center Best Practices!
As a Certification recipient, you will also receive the prestigious Certificate in Contact Center Best Practices logo alongside your profile on the ContactCenterWorld.com website and a logo to include with your signature so everyone can see your commitment to Best Practices
Each certificate is valid for 12 months to show you are current with industry best practices.
Plus you get a logo to add to your signature
Professionals value these validations of their education and exposure to Best Practices.
BENCHMARKING Compare practices and results against the best
In every industry the way to improve is to compare against not average, but the very best in your sector. Every presenter is amongst the best (we check they are good enough to be there!) and so when they share, you can compare!
From a benchmarking perspective, there is a major benefit hearing from all these contact center presenters - we ask them to share stats and information during their presentation and, by virtue of the fact you will meet these presenters, be networked with them and have access to their slides, you will have a wealth of data and information to benchmark your practices against the best in the region. In every industry the way to improve
We often hear delegates rave about all the amazing new ideas they picked up, and often they comment on the practices they do that are 'validated' by what they hear others do, so they know they are on the right path! This is another benefit of benchmarking face to face rather than just looking at a report, some stats and wondering if what you do is good or bad.
DELEGATE TESTIMONIAL VIDEOSDelegates Share their thoughts on these events from ContactCenterWorld.com
2018 NEXT GENERATION CONTACT CENTERS - ORLANDO JUN 19-21 - DAY2
2018 NEXT GENERATION CONTACT CENTERS - ORLANDO JUN 19-21 - DAY3
2018 NEXT GENERATION CONTACT CENTERS - ORLANDO JUN 19-21 - DAY1
2018 NEXT GENERATION CONTACT CENTERS - BERLIN MAY 7-10 - WHAT DELEGATES SAID
Vera Austin MassMutual on ContactCenterWorld Awards and Conferences
Sara Del Grande Cisco on ContactCenterWorld Awards and Conferences
Keith Brickell HGS USA on ContactCenterWorld Awards and Conferences
David DeAngelis IGT on ContactCenterWorld Awards and Conferences
Antoine Mentha Desjardins on ContactCenterWorld Conferences
Daniel Persuitte MassMutual on ContactCenterWorld Awards and Conferences
In ONE word what delegates said about our latest event!
Heather Marple - Minacs Worldwide
Magda Cardenas & Andres Martinez - ListenUp Espanol
Sorayas Birsett - LoyaltyOne/Airmiles Canada
Cassidy Klundt - Sitel
Joel Massey - Alorica (USA)
Neal Topf - Callzilla (USA)
Fern Jacob of LoyaltyOne
Paul and Fidel Blue Cross Blue Shield
Anthony Andrade of IGT
Stacy Bartels of RailEeurope
Adam Terry of New York Life on ContactCenterWorld.com events
Blue Cross Blue Shield Rhode Island
Desjardins Card Services
DHL Express (US)
Listen Up Espanol
Blue Ocean Contact Center
Blue Ocean Contact Center
Alison Goodwine New York Life
Anne Marone British Airways