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Best in the Americas
Las Vegas, NV USA May 13-15, 2024
Below is a list of companies who have shared their amazing best practices with conference delegates. Each is an award winning company and when you attend one of our events you hear ideas you just don't get anywhere else - its almost like you are visiting the best contact centers in the world and getting their best ideas in minutes - so, delegates take away hundreds of ideas from our events!
Baxter is a Global organization delivering healthcare solutions across the globe. Everything we do at Baxter, converges at the critical intersection where products that save and sustain lives meet the healthcare professionals and caregivers who make it all happen. Now, we support more patients through every point of their journey, with a broad set of solutions that empowers healthcare professionals to deliver smarter, more personalized care. Together, we are transforming healthcare with bold innovations that will help us realize our shared promise to improve care for all.
Blitzz helps contact center agents elevate customer calls to app-free video. This means an agent can see the customer or the customer's equipment by adding them to a video call in seconds. The customer does not have to download an app like zoom, teams or webex. Also, the agent can use AR and AI tools to make the troubleshooting process more efficient. Blitzz slashes technician dispatches and product returns while boosting CSAT and NPS scores.
Contribution Consulting is a call center consulting company that conducts operational assessments and provide recommendations and roadmap on ways to improve your customer experience.
Enbridge exists to fuel people’s quality of life. We know that what we do matters—for our customers, shareholders, employees, communities and society—and we always aim to do things right. By transporting, distributing and generating energy, we play a critical role in enabling the economic well-being of North Americans. We deliver energy to where it’s needed most—reliably, efficiently and with the safety of our employees, the public and the environment in mind.
We are a global customer experience company with innovation consultancy, experience factory and technological integration capabilities. Our mission is to innovate and transform how companies relate to people. With exponential growth, Findasense was created in Madrid in 2007 as an entrepreneurial project. Today it has over 300 employees with over 20 nationalities, trained as Innovation Leaders, working at more than 12 company offices all over the world: United States, Argentina, Chile, Peru, Costa Rica, Colombia, Ecuador, the Dominican Republic, Venezuela, Spain, Morocco and Portugal
Frontline Managed Services is committed to supporting a diverse workforce where business results are achieved through the collective skills, abilities and talents that drive our success. Through respect for one another, our clients and our business partners, we foster an environment of respect and fairness in all our business interactions. Together we are building a workforce for individuals who are like-minded in our commitment to exceptional customer service.
Grubhub Inc. is an American online and mobile prepared food ordering and delivery platform. The company is based in Chicago, Illinois. Founded in 2004, it is a subsidiary of the Dutch company Just Eat Takeaway since 2021. This is one of our many clients. I am disclosing information about this client as we have a public case study of the services provided, however, we cannot disclose additional client names for confidentiality reasons.
Bimbo Bakeries USA is part of Grupo Bimbo - a global leader with 100 brands and over 134,000 associates.
IGT is a leading gaming technology and services company, providing innovative technology, creative content, and superior service delivery.
Offering a unique delivery for operationalizing customer experience improvement at every touchpoint. Leveraging prior experience to offer customized customer service strategies, approaches, and improvements to a diverse portfolio of clients. Specializing in technology change management, increasing customer satisfaction, and leading organizational efficiencies and effectiveness.
NTT Ltd. is a global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
ONQ is a worldwide healthcare outsourcing and technology company that specializes in labor solutions. We are committed to serving the needs of US healthcare related businesses, including hospitals, physician groups, medical billing companies, healthcare clinics, and imaging centers. With our global headquarters strategically positioned in Panama, and offices in Kenya, and India, ONQ possesses a global presence, facilitating the provision of tailored healthcare support services, solutions, and technology driven solutions. ONQ - Advancing Technology and Labor Solutions in Healthcare
Showdown Displays is a privately-held* global manufacturer and supplier of visual communication, event and display products. Showdown Displays solely markets its services and products through authorized distributor partners in a collection of diverse distribution channels, including: Promotional Product Distributors, Marketing & Experiential Agencies, Exhibit Display Providers, Sign Shops, Commercial Printers and Event Planners.
SHRM creates better workplaces where employers and employees thrive together. As the voice of all things work, workers and the workplace, SHRM is a convener and thought provider on issues impacting today’s evolving workplaces. With nearly 325,000 members in 165 countries, SHRM impacts the lives of more than 235 million workers and families globally.
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.