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27-29 SEPT (Online)
The line up for 2021 is being developed - check back later for the confirmed list
24-7 Intouch is an award-winning Global Contact Center Outsourcer that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care method allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 16 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.
CAQH, a non-profit alliance, is a provider in creating shared initiatives to streamline the business of healthcare. Through collaboration and innovation, CAQH accelerates the transformation of business processes, delivering value to providers, patients and health plans. COB Smart® quickly and accurately directs coordination of benefits processes. EnrollHub™ reduces costly paper checks with enrollment for electronic payments and electronic remittance advice. CAQH ProView™ eases the burden of provider data collection, maintenance and distribution. DirectAssure® increases the accuracy of health plan provider directories. VeriFideTM streamlines credentialing by consolidating and standardizing primary source verification. SanctionsTrack® delivers comprehensive, multi-state information on healthcare provider licensure disciplinary actions. CAQH CORE® maximizes business efficiency and savings by developing and implementing national operating rules. CAQH Index™ benchmarks progress and helps optimize operations by tracking industry adoption of electronic administrative transactions.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia.
Convoso’s cloud contact center platform is designed to improve customer interactions and experiences at every stage of your business operations. From designing to executing campaigns and customer service strategies, our platform ensures the user experience and interactions are productive and enjoyable for both your customers and employees alike.
Emmersion’s mission is to close the global communication gap for the nearly two billion English language learners and speakers in the world right now. We believe English is the primary way for people to improve their education and employment opportunities. To achieve this goal, we have developed a fully-automated and adaptive language assessment engine that provides accurate and immediate reports in English and several other languages. This tool helps global contact centers automate bilingual language screening to more quickly, accurately, and affordably hire qualified talent, reduce turnover, and improve customer satisfaction scores.
Empirix has been solving testing and monitoring challenges for contact centers, helpdesks and communication networks since 1992. Our solutions help our clients reduce risk, accelerate technology time-to-market, maximize customer retention and reduce operating costs. Our flagship technologies, Hammer and Hammer Cloud Platform, are used by companies to enhance user experience. By simulating real-world communications, we test the end-to-end interoperability of network services and applications validating every function of your voice and data network. Hammer Cloud is a single cloud-based platform designed to accelerate release cycles by supporting the cross-functional testing needs of development, QA and operations teams, providing self-service testing and test case design for voice applications and contact center technologies and facilitates the adoption of DevOps practices with a shared script library and script porting across the software development lifecycle.
Florida Blue, Florida's Blue Cross and Blue Shield company, has been providing health insurance to residents of Florida for 75 years. Driven by its mission of helping people and communities achieve better health, the company serves more than 5 million health care members across the state. In total, Florida Blue and its affiliated companies serve 27 million people in 35 states. Headquartered in Jacksonville, Fla., it is an independent licensee of the Blue Cross and Blue Shield Association.
IGT is a leading gaming technology and services company, providing innovative technology, creative content, and superior service delivery.
Invictus is a boutique BPO / TSO, Developer Company focussing on providing service with teams of 50 - 200 staff. Located in Belize, Invictus offers nearshore outsourcing for the Americas
At Jabra we have expertise through professional sound. Proudly part of the GN Group, Jabra are providers in intelligent audio solutions and innovations for the last 150 years to transform lives through the power of sound. We help contact centres of all types and sizes to reach their full potential and unleash the power of conversation with business-grade audio and video collaboration solutions. To aid productivity and increase customer satisfaction, we have developed a range of audio devices that can empower agents located within noisy working environments in the office or at home. Jabra professional corded and wireless headsets provide outstanding call quality, intelligence and all-day comfort, including features such as noise-cancelling microphones, enhanced hearing protection, live agent guidance and call analytics; ideal for people who talk for a living.
CSAT.AI was launched by Navedas to transform Customer Experience with automated QA, compliance and real-time insights. CSAT.AI gamifies agent experience providing tools to reduce agent churn. Navedas has used its years of experience to leverage human expertise in customer service with machine learning/AI to improve Customer Satisfaction and Quality Assurance while reducing costs. Over 60 hardworking individuals make up our team including MBA’s, Engineers, Researchers and other professionals experienced in running businesses while resolving customer service issues.
NWN helps customers solve business problems through technology.
OneLink is a partner in outsourced omnichannel customer experience services. Our purpose is to revolutionize the BPO industry through innovation, entrepreneurial spirit and a happiness culture generating value for our associates, clients and the community. Our results are a combination of our people, digital offerings, and intelligent automation. Every day we work to maintain a happy and healthy environment that promotes personal and professional growth within the organization which leads to better customer interactions. Our digital and automation solutions are created not only by a tenured development team but supported and improved by our operations leadership. Located throughout Latin America and supporting brands in the US, Latin America, and Europe, our values of Happiness, Leadership, Engagement, Innovation, Excellence, and Solidarity are the basis for which we approach our work and life.
Headquartered in Santiago de Veraguas, Panama, ONQ is an international medical billing outsourcing company whose niche is "RCM support through technology & labor solutions." ONQ works diligently to maintain a passion for "Building a winning family through service & innovation." By partnering with ONQ, physicians, billing companies, hospitals and payors can capitalize on billing expertise, take control of the revenue cycle, maximize reimbursements, and enjoy complete transparency of their business operations.
RDI has you covered for your business outsourcing needs. Contact Center, IT, Help Desk, Market Research, Digital Web & App Development. Winning Smart since 1978
Located in Dallas, RealPage provides on demand (also referred to as “Software-as-a-Service” or “SaaS”) products and services to apartment communities and single family rentals across the United States.
Ria is one of the largest global money transfer companies. Since 1987, we have endeavored successfully to provide a cost effective, secure and fast alternative to send money to the families and loved ones of our customers worldwide. Now serving 150 countries, Ria has emerged as a global leader in remittances and is a recognized brand in both quality and service. As our extensive network of agents and correspondents continues to grow, we will remain steadfast in our commitment to the customer and, as a result, will continue to play an integral role in the communities in which they live. Thank you for choosing Ria and for trusting us to get your money where it counts the most for you. We are privileged to serve you. * Fast reliable service has made Ria a synonym for trust.? * 150 countries worldwide? * 316,000+ locations around the globe
Increase organizational efficiency with AI-powered intelligent customer insights Get actionable insights from all your customer interactions to raise customer experience, boost employee performance & increase sales.
VisitorsCoverage was created in 2006 to not only satisfy the insurance needs of international travelers, but to do it differently. Built on the belief that choosing the best travel insurance should be simple, we set out to empower travelers to make informed decisions through the power of technology. In our 14 years of dedication to improving the travel insurance industry and helping travelers around the globe, we're still innovating for the best solutions to the challenges of the ever-changing travel landscape.
At Vistio, we believe improving contact center metrics requires not only great technology but also the expertise to implement it in a way that simplifies the end user’s experience. So, we provide a contact center technology platform that reduces the guesswork and stress for both agents and managers–simplifying their work rather than complicating it. The result is specific and measurable improvements in your KPIs in just 90 days, and ultimately uniform and accurate customer service, an improved agent experience, and greater control over your contact center performance.
SKU Ninja + WhyteSpyder empowers brands of any size to work with retailers efficiently, optimize their item pages, and sell more online
World Connection S.A. and World Connection LLC is a privately-owned global provider of call center, back office, and business process outsourcing services. Founded in 2011, World Connection provides outsourcing services including call centers, customer service, customer acquisition and retention, sales, collections, as well as back-office processing headquartered in Guatemala City.
Zurich Financial Services is an insurance-based financial services provider with a global network that focuses its activities on its key markets in North America and Europe. Founded in 1872, Zurich is headquartered in Zurich, Switzerland. Through its offices in more than 50 countries, 62,000 Zurich employees serve clients in more than 120 countries.