When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
ContactCenterWorld.com
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
Google Analytics
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties
Best in Asia Pacific
Cairns, QLD Australia July 15-18, 2024
We are more than 14,750 people in 11 countries with a global purpose - to enable better lives. Our purpose drives us. It’s why we come to work. It’s why we continue to grow. It’s how we inspire excellence and exceptional service with everyone we meet. APM started in 1994 as a small team in Perth, Western Australia, looking to provide better vocational rehabilitation for injured workers so they could recover their health and stay in their jobs. Today we’re an international human services provider with locations across Australia, New Zealand, United Kingdom, Europe, North America, and Asia. Our services focus on enhancing an individual’s employability, health and wellbeing, and social and economic participation in their community. For people with injury, illness or disability, as well as children and the elderly, the unemployed, and those facing hardship or harm, our teams make a positive and lasting social impact every day. We take great pride in empowering people to realise their ambitions and aspirations through sustainable employment, independence, better health and
Bank Indonesia is a government institution which has a role as central bank. As a central bank, Bank Indonesia has one single objective in achieving and maintaining stability of Rupiah value. Our customer are all of Rupiah user in Indonesia, and we named our customer as stakeholder. Bank Indonesia is a regulator of policies about monetary, payment system, and financial stability system
Rich in history, strong financial health, excellent human resources, and reliable technology, BNI certainly has been on the right track to become a national bank with global capabilities. Since its establishment in 1946, BNI has always been part of the dynamics of national development in Indonesia. Now BNI has grown and developed into a solid national bank with sustainable financial performance. ‘Serving the Country, Pride of the Nation”, BNI is challenged to continue and increase its contribution for the progress of the nation and country, today and in the future. BNI believes that human resources are one of the most valuable assets of any company or organization, without which sustainability is not possible. BNI seeks to create a great place to contribute, learn, and grow, to be the pride of the nation.
TEMPER captures the essence and core of the client's business, and creates a future where various wonderful products and services in the world reach the hands of all people who need it, and expands the circle of excitement and gratitude.
The implementation of social security programs is one of the state's responsibilities and obligations to provide social and economic protection to the community in accordance with the state's financial capabilities. In Indonesia, like other developing countries, has developed a social security program. BPJS Ketenagakerjaan is the administration of the employment social security program. where BPJS Ketenagakerjaan organizes 5 social security programs, among others Old Age Security (JHT), Employment Injury Security (JKK), Death Security (JKM), Pension Security (JP), and Unemployment Benefit (JKP).
ePlus is an engineering-centric solutions provider that helps organizations imagine, implement, and achieve more from their technology. Founded in 1990, ePlus has more than 975 associates serving commercial, state, municipal, and education customers nationally. The Company is headquartered at 13595 Dulles Technology Drive, Herndon, VA, 20171.
Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more. Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.
ICICI Lombard General Insurance Company Ltd. is a private sector general insurance companies in India offering insurance coverage for motor, health, travel, home, student travel and more. Our value preposition is driven by a promise to be the best partner for our customers. We live up to our promises. and ensure claims are processed quickly. Our unmatched services are available 24/7 to our customers at all times.
We manage the Contact Center Services of the Client especially in terms of People Management and Operational Management
We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Blockchain Secure Authentication, Cloud Services, Smart Services, Chatbot, Voicebot, Human Augmented Bot, and Automation Process. We operate as a Business Process Outsourcing which provides services to achieve better customer experience and we deliver ICT Solution to help customer achieves their organization goals.
United company Mobile Telecom Service is a European telecom operator that entered the market of Kazakhstan in 2010. It consists of two companies - Altel and Tele 2. In Kazakhstan, Tele2 has installed modern equipment for fixed broadband and telephony, data networks and M2M/IoT solutions. ALTEL is the first national mobile operator founded in 1994. In 2010, ALTEL introduced 3G Internet for the first time in the country, and already in 2012, the first commercial launch of LTE technology took place in Kazakhstan under the ALTEL 4G brand.
PT. Bank OCBC NISP (OCBC Indonesia) is one of OCBC Group member located in Indonesia. PT. Bank OCBC NISP is the fourth oldest bank in Indonesia, which was founded on April 1941 in Bandung under name NV Nederlandch Indische Spaar en Depostio Bank
Pertamina is Indonesia's state-owned enterprise (SOE) that is active in the upstream and downstream sectors of the oil and gas industry. The upstream sector covers the exploration and production of oil, gas and geothermal energy, while its downstream activities cover processing, marketing, trading and shipping.
AIA Thailand has been operating for over 70 years and since October 1, 1938 and is a member of the AIA Group.The AIA Group is a leading life insurance organisation in Asia Pacific that traces its roots in the region back more than 90 years. It provides individuals and businesses with products and services for life insurance, retirement planning, accident and health insurance as well as wealth management solutions.
Since its inception, the bank has worked hard to create a strong management team and professionals who work based on the principles of good corporate governance which has been internationally recognized. Bank Mandiri supervised by the Board of Commissioners who are appointed by the Minister for State Owned Enterprises chosen by members of a prominent financial community. Highest ekskutif Management Board of Directors is chaired by the Director. Our Board of Directors consists of bankers from the legacy banks and also from outside the independent and highly competent. Bank Mandiri also has the function of offices of compliance, audit and corporate secretary, and the object for a routine inspection of the external auditors conducted by Bank Indonesia, BPKP and CPC as well as the international auditors. Asiamoney magazine pay tribute to our commitment to the implementation of GCG to provide Corporate Governance Award for the category of Best Overall for Corporate Governance in Indonesia and the Best for Disclosure and transparency.
In July 2021, we changed the company name from Hitachi-Omron Terminal Solutions, Corp. to Hitachi Channel Solutions, Corp. As the new company name illustrates, we will evolve into a solution vendor that solves customer issues and provides solutions that lead to further added value, by strengthening our business of working through channels (pathways) to connect real-world customers and users to the digital world and analyzing and utilizing the data gained through that process.
PT Infomedia Solusi Humanika services are a complete payroll management solution, including both a dedicated payroll specialist and a cost effective processing system.
PT Kereta Commuter Indonesia is a subsidiary of Kereta Api Indonesia which operates in the field of operating commuter trains and local trains. Throughout 2021, this company succeeded in transporting 127.827 million passengers
An Electricity Company in Southeast Asia and Customer Choice for Energy Solutions.
PT. Administrasi Medika is a Health Insurance TPA (Third Party Administrator) in Indonesia that combines back-end AdMedika Claims Processing System (AdCPS) online technology with comprehensive services on claim processing and administration.
BCA was first founded on 21 February 1957 as Bank Central Asia NV. A lot of things have happened since then-the most significant of all being perhaps the Asian monetary crisis in 1997. Although this crisis had a tremendous impact on Indonesia's entire banking system, in particular it affected BCA's cash flow and even threatened its survival. Panic rush forced the bank to seek assistance from the Indonesian government. The Indonesian Banking Restructuring Agency (IBRA) took over BCA in 1998. Thanks to its management's business sagacity and shrewd decision making, full recovery was accomplished later in the same year. In December of 1998, third-party funds were back at the pre-crisis levels.
INFOMEDIA is a BPO company in Indonesia with massive scale of contact center operation and having expertise in multiple verticals business process.
Prodia is a Clinical Laboratory company in Indonesia, has more than 49 years of experience in the laboratory industry with the largest healthcare network in Indonesia. We have been providing the best test results and the only clinical laboratory in Indonesia accredited by the College of American Pathologists (CAP). This means the quality of Prodia’s test results is on par with international laboratories. INFOMEDIA is a BPO company in Indonesia with massive scale of contact center operation and having expertise in multiple verticals business process.
Located in Dallas, RealPage provides on demand (also referred to as “Software-as-a-Service” or “SaaS”) products and services to apartment communities and single family rentals across the United States.
Telkomsel is a cellular operator in Indonesia. Telkomsel expands to digital business, including Digital Advertising, Digital Lifestyle, Mobile Financial Services, and the Internet of Things. To serve the needs of customers, Telkomsel has MyTelkomsel app, Telkomsel Virtual Assistant, also Telkomsel operates a 24-hour call center and GraPARI services spread across Indonesia. Telkomsel provide service for society and help them enjoy the digital lifestyle, Telkomsel helped build the digital ecosystem in the country. Using various DNA development efforts (Device, Network, and Applications), these are expected to accelerate the formation of the Indonesian digital society. In addition, Telkomsel is also actively encouraging the positive use of technology in the younger generation. Telkomsel will always be present to inspire society by implementing technologies, competitive products, services, and solutions. These will lead Indonesia to a broadband-based society based on a mobile technology roadmap.
Our Emergency Call Center 112 Denpasar City operate under the supervision of Regional Disaster Management Agency Denpasar City (Badan Penanggulangan Bencana Daerah Kota Denpasar). Before we have One Single Access Number 112 from our Ministry of Information and Communication Technology, we already provide help and support specially in handling Disaster in Denpasar City. The Single Access of 112 have broaden our service and provide support for any emergency covering disaster, ambulance, medical help and also social security issue with Pecalang help.
tiket.com is a provider of online travel agents (OTA) in Indonesia established in 2011. In 2017, tiket.com became an affiliated company of Blibli and by 2021 became a consolidating subsidiary of Blibli. tiket.com is an online travel company in Indonesia providing flight, train, accommodation booking, event ticketing, car rental, and other travel essentials. Our mission is to accommodate the best access for online travel booking through the web and mobile application. Our vision is to become the most-loved travel and lifestyle platform. a platform so seamless where people can find endless discoveries
VADS Berhad (VADS) is a Malaysian Managed ICT Service provider. Having grown from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM) in 1991, today we are wholly owned subsidiary of TM; serving more than 500 medium to large businesses across industries. Our main activities are Value Added Services, IT Services and Business Process Outsourcing. We bring together people, processes and technologies to enable more effective and dynamic use of information technology and communication. We empower businesses with value-based solutions and services by offering our expertise in what we do best that allows you to focus on what you do best - your core business. Our Service Offerings: 1. Customer Experience Management 2. Revenue Generation and Protection 3. Knowledge Process Outsourcing 4. Learning and Talent Management 5. Business Suites / Facilities Management
Established in 1994 to operate in Fiji as the first mobile telecommunications operator, Vodafone continues to grow, offering mobile telecommunications in the country. With the proliferation and adoption of smart handsets and smart device, a whole new world of opportunities is possible with Internet of Things. As the convergence technology takes a greater stronghold, mobile phones have become the most powerful device connecting people, industries and the world. Vodafone Fiji is moving beyond boundaries. Working in partnership with parent company, ATH Group, Vodafone spreads its reach in the region with operations in Samoa, Vanuatu, Kiribati, Cook Island & PNG.