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Best in Asia Pacific
Cairns, QLD Australia July 15-18, 2024
Below is a list of companies who have shared their amazing best practices with conference delegates. Each is an award winning company and when you attend one of our events you hear ideas you just don't get anywhere else - its almost like you are visiting the best contact centers in the world and getting their best ideas in minutes - so, delegates take away hundreds of ideas from our events!
We are more than 13,000 people in 11 countries with a global purpose - to enable better lives. Our purpose drives us. It’s why we come to work. It’s why we continue to grow. It’s how we inspire excellence and exceptional service with everyone we meet. APM started in 1994 as a small team in Perth, Western Australia, looking to provide better vocational rehabilitation for injured workers so they could recover their health and stay in their jobs. Today we’re an international human services provider with locations across Australia, New Zealand, United Kingdom, Europe, North America, and Asia. Our services focus on enhancing an individual’s employability, health and wellbeing, and social and economic participation in their community. For people with injury, illness or disability, as well as children and the elderly, the unemployed, and those facing hardship or harm, our teams make a positive and lasting social impact every day. We take great pride in empowering people to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.
Bank Indonesia as the central bank, aims to become an institution that actively contributes to the growth of the Indonesian economy and become the best digital central bank in the emerging markets.
At BNI, Employee Physical, Emotional and Spiritual Wellness are equally important aspect that needs to be maintain in order for employee to become the best version of themselves and become more engage to the company. BNI takes Employee wellness very seriously and create many programs to support our employees and even make an Employee Wellbeing Guide Book. Employee Wellbeing has big impact to employee engagement, recruitment, company branding, employee retention and working culture. Since its establishment in 1946, BNI has always been part of the dynamics of national development in Indonesia. Within that time frame, BNI has also grown and developed into a solid national bank with sustainable financial performance. As a bank ‘Serving the Country, Pride of the Nation”, BNI is challenged to continue and increase its contribution for the progress of the nation and country, today and in the future.
Founded in 2011, Blibli is an Indonesian omnichannel commerce and lifestyle company focus on delivering seamless, and integrated omnichannel shopping experiences. Blibli has been building a commerce ecosystem consisting of primary aspects: Consumer, Business, and Institutions Data, Logistics, and Warehousing Travel and Lifestyle With its technology development, infrastructure, and customer care, Blibli is well known for assurance in customer satisfaction and recorded the highest NPS score for e-Commerce.
Badan Pengelola Tabungan Perumahan Rakyat (BP Tapera) is a public legal entity in Indonesia established to manage Public Housing Savings. BP Tapera is responsible for the Tapera Committee which consists of the Minister of Public Works and Public Housing, the Minister of Finance, the Commissioner of the Financial Services Authority, as well as professional elements who understand housing and settlements.
Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We are in the privileged position of making, moving and selling some the world’s most loved brands – helping 1.75 million customers across 29 countries grow. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support. Our business generates over €15 billion in revenue, selling more than 3 billion unit cases. At the heart of everything we do is a simple but vital purpose, which we share with The Coca-Cola Company - to refresh Europe, the Pacific and Indonesia and make a difference.
HAI DJPb is a government contact center under the Directorate General of Treasury, Ministry of Finance of the Republic of Indonesia. Our center acts the one and only Help desk answering questions and solving problems to more than 20 thousand central government institutions, more than 500 regional government institutions, and more than 70 million potential users all across the country. Established in 2016, HAI DJPb performs its services through numbers of well-established channels namely email/tickets, live chat, call center, and social media platforms with more than 1000 inquiries per day under wide-varied topics over regulations, applications, and policies regarding The State treasury. HAI DJPb is here to show other fellow government centers around the world; how it's done.
With more than 100-year history, HSBC is a banking and financial services organisation in Hong Kong. The bank serves customers in 64 countries and territories through its global businesses: Wealth and Personal Banking, Commercial Banking and Global Banking & Markets
ICICI Lombard General Insurance Company Ltd. is a private sector general insurance companies in India offering insurance coverage for motor, health, travel, home, student travel and more. Our value preposition is driven by a promise to be the best partner for our customers. We live up to our promises. and ensure claims are processed quickly. Our unmatched services are available 24/7 to our customers at all times.
Halo Kemkes 1500567 is the brand of Contact Center. This is the core channel of communication with the public/society and as the realization of Good Corporate Governance and Open Government Information Policy by the President of the Republic of Indonesia. Our Ministry of Health direct report to the President and the contact center is the communication core function in supporting the Ministry of Health statement of direction as below VISION : The Empowered Community in Healthy and Fairness MISSION : • Improve public health status, through community empowerment, including the private sector and civil society • Protecting the public health by assuring the availability of a complete health efforts, uneven quality and equitable • Ensure the availability and distribution of health resources • Creating good governance
Pertamina is Indonesia's state-owned enterprise (SOE) that is active in the upstream and downstream sectors of the oil and gas industry. The upstream sector covers the exploration and production of oil, gas and geothermal energy, while its downstream activities cover processing, marketing, trading and shipping.
Since its inception, the bank has worked hard to create a strong management team and professionals who work based on the principles of good corporate governance which has been internationally recognized. Bank Mandiri supervised by the Board of Commissioners who are appointed by the Minister for State Owned Enterprises chosen by members of a prominent financial community. Highest ekskutif Management Board of Directors is chaired by the Director. Our Board of Directors consists of bankers from the legacy banks and also from outside the independent and highly competent. Bank Mandiri also has the function of offices of compliance, audit and corporate secretary, and the object for a routine inspection of the external auditors conducted by Bank Indonesia, BPKP and CPC as well as the international auditors. Asiamoney magazine pay tribute to our commitment to the implementation of GCG to provide Corporate Governance Award for the category of Best Overall for Corporate Governance in Indonesia and the Best for Disclosure and transparency.
With 22 years of experience in the network industry, PT Link Net Tbk always strives to provide unlimited high-speed broadband internet connections, home entertainment solutions for residential customers, and complete connectivity and ICT solutions for enterprise customers. Our products are supported by the latest technology, Fiber-To-The-Home (FTTH) infrastructure, and Hybrid Fiber Coax (HFC) cable system. Vision: To be the FIRST CHOICE for broadband and media services Mission: We transform lives by providing broadband and media services and solutions.
Nestlé is a food and beverage company in the world which headquarter located in Vevey, Switzerland. It has been operating for more than 150 years. It branched out to Indonesia since 1971, with 3 factories, more than 20 brands, and serving more than 10,000 consumers per month.
An Electricity Company in Southeast Asia and Customer Choice for Energy Solutions.
PT. Administrasi Medika is a Health Insurance TPA (Third Party Administrator) in Indonesia that combines back-end AdMedika Claims Processing System (AdCPS) online technology with comprehensive services on claim processing and administration.
BCA was first founded on 21 February 1957 as Bank Central Asia NV. A lot of things have happened since then-the most significant of all being perhaps the Asian monetary crisis in 1997. Although this crisis had a tremendous impact on Indonesia's entire banking system, in particular it affected BCA's cash flow and even threatened its survival. Panic rush forced the bank to seek assistance from the Indonesian government. The Indonesian Banking Restructuring Agency (IBRA) took over BCA in 1998. Thanks to its management's business sagacity and shrewd decision making, full recovery was accomplished later in the same year. In December of 1998, third-party funds were back at the pre-crisis levels.
Prodia is a Clinical Laboratory company in Indonesia, has more than 49 years of experience in the laboratory industry with the largest healthcare network in Indonesia. We have been providing the best test results and the only clinical laboratory in Indonesia accredited by the College of American Pathologists (CAP). This means the quality of Prodia’s test results is on par with international laboratories. INFOMEDIA is a BPO company in Indonesia with massive scale of contact center operation and having expertise in multiple verticals business process.
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Samsung’s Customer Experience Contact Centre in Teleperformance Philippines has been delivering support to UK and Eire customers via voice, email, back office and chat channels since early 2015. The program started with a team of 60 and due to its success has seen growth with a team size now of almost 500 colleagues. The team supports the full breadth of Samsung’s product offering, ranging from TV to Mobile Phones, to Home Appliances and other products. The shared commitment of Samsung and Teleperformance towards delivering outstanding customer experience has led to steady growth year on year, top ranking KPI performance, and admirable employee satisfaction. Also the utilization of technology to ensure high satisfaction and first time resolution. The Teleperformance-Samsung relationship is built around genuine partnership and trust; partnered together in building meaningful activities such as outreach programs, workshops, trainings and employee engagement.