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customer experience
employee engagement
business strategies
contact center
Tech Innovation

The line up for 2020 is being developed - check back later for the confirmed list



Presenting the Best in the RegionConfirmed presenters include the following 2019 World Champions

Company Overview:

Bank AlJazira (BAJ) is a Joint Stock Company incorporated in the Kingdom of Saudi Arabia. BAJ commenced its business on October 9, 1976. BAJ is recognized as a Shari'ah compliant financial institution in Saudi Arabia. BAJ is a client-driven and service-oriented Saudi Financial Group which provides individuals, businesses and institutions with Shari'ah compliant financial services through professional and dedicated staff.

Role of the Center:

Aljazira Phone acts as a one-stop-shop for Bank Aljazira existing and potential customer, whether internal or external. We offer the following services: 1) Inbound Customer Service 2) Inbound Sales 3) Outbound Sales 4) PoS Merchant Help Desk 5) Online Banking Help Desk 6) Branch Help Desk 7) Social Media Help Desk

Company Overview:

Renault S.A. is a French multinational vehicle manufacturer established in 1899. The company produces a range of cars and vans, and in the past, trucks, tractors, tanks, buses/coaches and autorail vehicles.

Role of the Center:

Customer Services and Contact Center (i.e. customer service and information requests, back office support, outbound campaing calls, social media support, road assistance)

Company Overview:

Established in 2010, Talksure is an authorised Financial Services Provider in terms of the South African FAIS (financial advisory and intermediary services) Act. We are a South African based contact centre which specialises in outbound sales and customer lifecycle management. Our product and services offering includes, customer services, premium collection, sales campaigns for in-house and partner brands and lead generation in both the domestic and international market. Talksure has over 800 employees, consisting of more than 500+ selling agents as back office staff covering areas of compliance, data management, software development, premium collection, training and development. Building on a culture of high performance, innovative business practice, care for our employees and the agility to act fast, Talksure has evolved into a major role player in the South African BPO industry.

Company Overview:

The contact Centre is the primary route of access for all Vonage Business Customers in the European and Australian market, throughout the customer lifecycle. This include sales, provisioning, billing, customer enquiries and retention as well as Technical support . The centre operate 24/7

To view details about the company and their contact center, use the scroll tool below and click on their logo!

Bank Aljazira
Saudi Arabia saudi

Renault Diyalog
Turkey Turkey

Talksure
South Africa southafrica

Vonage
United Kingdom uk


PRESENTERSa few of the confirmed speakers include (more to follow)

Turkey

Ebru Demir

AssisTT

Operations Director | 24 Yrs in the industry.

uk

Dave D'Arcy

Vonage

Senior Director International Customer Support | 20 Yrs in the industry.

southafrica

Jacques De Beer

Talksure

Managing Director | 4 Yrs in the industry.

saudi

Khaled Ramadan

Bank Aljazira

VP - Head of Digital Banking | 17 Yrs in the industry.

Turkey

Erdem Genc

Renault Dialog

Director of Customer Service

Turkey

Özlem Kılıçkaya

Renault Dialog

Marketing Communication Manager | 10 Yrs in the industry.


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