Company Overview:

Absa Bank, a wholly owned subsidiary of the Absa Group, offers a range of retail, business, wealth management, corporate and investment solutions to customers and clients across South Africa. Our ambition is to sustainably create shared value and play an integral role in our customers’ and clients’ life journey, empowering them to achieve more and to recommend us to family, friends and business associates. Absa is a truly African brand, inspired by the people we serve and determined to be always brave, passionate and ready so that we can make Africa proud. Absa Group Limited is listed on the JSE and is one of Africa’s diversified financial services groups with a presence in 15 countries across the African continent, as well as offices in the United Kingdom and the United States.

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Altice Portugal is a global telecommunications and multimedia operator based in Portugal. The company’s activities extend across all telecommunications segments: fixed line, mobile, multimedia, data and business solutions. In the Portuguese market, Altice Portugal is a client oriented company, focused on innovation and execution to meet the needs of the digital consumer. Altice Portugal is organised by customer segments promoting collaboration between functions and platforms to ensure the best customer experience. PT Portugal’s priority is to create sustainable value for all customer segments. Altice Portugal is a wholly owned subsidiary of Altice Group, a multinational cable and telecommunications company with a presence in France, Israel, Belgium & Luxembourg, Portugal, French West Indies/ Indian Ocean Area and Dominican Republic (“Overseas Territories”).

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Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Turkey. The company draws upon 15 years of experience as well as industry-specific technology solutions to offer added value and a unique experience to its customers.

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Bank Indonesia as the central bank, aims to become an institution that actively contributes to the growth of the Indonesian economy and become the best digital central bank in the emerging markets.

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Founded in 2011, Blibli is an Indonesian omnichannel commerce and lifestyle company focus on delivering seamless, and integrated omnichannel shopping experiences. Blibli has been building a commerce ecosystem consisting of primary aspects: Consumer, Business, and Institutions Data, Logistics, and Warehousing Travel and Lifestyle With its technology development, infrastructure, and customer care, Blibli is well known for assurance in customer satisfaction and recorded the highest NPS score for e-Commerce.

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Blitzz helps contact center agents elevate customer calls to app-free video. This means an agent can see the customer or the customer's equipment by adding them to a video call in seconds. The customer does not have to download an app like zoom, teams or webex. Also, the agent can use AR and AI tools to make the troubleshooting process more efficient. Blitzz slashes technician dispatches and product returns while boosting CSAT and NPS scores.

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HAI DJPb is a government contact center under the Directorate General of Treasury, Ministry of Finance of the Republic of Indonesia. Our center acts the one and only Help desk answering questions and solving problems to more than 20 thousand central government institutions, more than 500 regional government institutions, and more than 70 million potential users all across the country. Established in 2016, HAI DJPb performs its services through numbers of well-established channels namely email/tickets, live chat, call center, and social media platforms with more than 1000 inquiries per day under wide-varied topics over regulations, applications, and policies regarding The State treasury. HAI DJPb is here to show other fellow government centers around the world; how it's done.

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ICICI Lombard General Insurance Company Ltd. is a private sector general insurance companies in India offering insurance coverage for motor, health, travel, home, student travel and more. Our value preposition is driven by a promise to be the best partner for our customers. We live up to our promises. and ensure claims are processed quickly. Our unmatched services are available 24/7 to our customers at all times.

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IGT is a leading gaming technology and services company, providing innovative technology, creative content, and superior service delivery.

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InterContinental Hotels Group (IHG), marketed as IHG Hotels & Resorts, is a British multinational hospitality company headquartered in Windsor, England. It is listed on the London Stock Exchange and the New York Stock Exchange. It is also a constituent of the FTSE 100 Index.

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Insulet Corporation, headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Founded in 2000, Insulet operates with a customer-centric focus to supply high-quality products and expand the use of insulin pump therapy. Their products are now available in 20+ countries around the globe.

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Company Overview:

MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business, which has been in operation since 1995.

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Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.

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ALO 199 IS NOT JUST A PHONE LINE You can get information from our website next to ALO 199 line for travel permit and population citizenship procedure. This service is from the General Directorate of Population and Citizenship Affairs Interaction Center

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Pertamina is Indonesia's state-owned enterprise (SOE) that is active in the upstream and downstream sectors of the oil and gas industry. The upstream sector covers the exploration and production of oil, gas and geothermal energy, while its downstream activities cover processing, marketing, trading and shipping.

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With 22 years of experience in the network industry, PT Link Net Tbk always strives to provide unlimited high-speed broadband internet connections, home entertainment solutions for residential customers, and complete connectivity and ICT solutions for enterprise customers. Our products are supported by the latest technology, Fiber-To-The-Home (FTTH) infrastructure, and Hybrid Fiber Coax (HFC) cable system. Vision: To be the FIRST CHOICE for broadband and media services Mission: We transform lives by providing broadband and media services and solutions.

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An Electricity Company in Southeast Asia and Customer Choice for Energy Solutions.

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BCA was first founded on 21 February 1957 as Bank Central Asia NV. A lot of things have happened since then-the most significant of all being perhaps the Asian monetary crisis in 1997. Although this crisis had a tremendous impact on Indonesia's entire banking system, in particular it affected BCA's cash flow and even threatened its survival. Panic rush forced the bank to seek assistance from the Indonesian government. The Indonesian Banking Restructuring Agency (IBRA) took over BCA in 1998. Thanks to its management's business sagacity and shrewd decision making, full recovery was accomplished later in the same year. In December of 1998, third-party funds were back at the pre-crisis levels.

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Prodia is a Clinical Laboratory company in Indonesia, has more than 49 years of experience in the laboratory industry with the largest healthcare network in Indonesia. We have been providing the best test results and the only clinical laboratory in Indonesia accredited by the College of American Pathologists (CAP). This means the quality of Prodia’s test results is on par with international laboratories. INFOMEDIA is a BPO company in Indonesia with massive scale of contact center operation and having expertise in multiple verticals business process.

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At Pusula Call Center, our customers' requests for operational excellence, sustainable services and offering appropriate solutions in accordance with customer price are met with are experience since 2009. We offer business models and professional solutions beyond the expected service.

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Showdown Displays is a privately-held* global manufacturer and supplier of visual communication, event and display products. Showdown Displays solely markets its services and products through authorized distributor partners in a collection of diverse distribution channels, including: Promotional Product Distributors, Marketing & Experiential Agencies, Exhibit Display Providers, Sign Shops, Commercial Printers and Event Planners.

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Teleperformance is a global provider in digital business services, blending advanced technology with human empathy to deliver enhanced customer care for their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. With more than 410,000 inspired and passionate people speaking more than 300 languages, the Group’s global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment.

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Turkish Social Security Institution

Company Overview:

YIMER 157 (managed by Pusula) started as an emergency line to help victims of trafficking in May 2005. It has started serving under the name of Foreigners Communication Center (YIMER 157) since August 2015 with the takeover of the General Directorate of Migration Management and the expansion of the service network. During the establishment period, YIMER 157 was giving service in 4 languages including Turkish, English, Arabic, and Russian. From January 2020 we are now giving service in 7 languages.